Budget Heating and Air Conditioning

Chris did a great job getting my heater kit fast! He sent me numerous emails letting me know how the process was going and where it was in delivery

It was my technician that found the necessary part on this site, so I purchased it here. He wasn't happy with the price, but it was cheaper than replacing the entire unit for me. That extra 20% surcharge for expedited shipping seems excessive. Also, that I had to pay for taxes outside of the payment plan made through Affirm was also suspect. Since I had to follow up on why the unit hadn't yet been shipped and was given that reason, I feel it caused an unnecessary delay. It was a heating unit and I had to endure a week of weather in the 40s without it. Finally, there was a disconnect between the shipping time frame given to me by the person at Budget. Thankfully, I received the item a day after speaking with them and not the later date. I had hoped since we were all in Florida, this would have been a more streamlined process. I do wonder if the very similar looking part I saw on Amazon, for less, would have arrived faster. Especially because the tech realized this was a bit different than what he expected. I am grateful that he was able to make it work. In summary, I am grateful overall, but wish this had been a smoother process.

I think it might work too well. When we received it, the weather was cold with snow. It took us a while to get it installed, we had to re-work our ductwork and add to the plenums we had. When we finally got to the part of attaching the heat pump to our house, it went very smoothly and easily with no issues. Pairing it with a smart thermostat was very easy. Almost immediately after we started using it, the weather cleared up, it got warm and sunny. Maybe we installed it backwards. Anyway, it's quiet and it's heating the whole house, I can't wait to see how well it cools. Kudos to Juan, he was very helpful.

I just received my replacement for a broken heater and it is also broken.

I got my bottle of freon quickly. Bottle is smaller than expected. At 28 oz, you are topping off the system. Try that, and then get a 5lb bottle if whole system is dry. Guage is good quality. Be sure to remove tube from bottle after charging first, not tube from AC, to avoid refrigerant leak.

This order was fine except the 14 inch collar which was cheaply made and unable to use.

Everything was smooth, company took their time to work with me even when some parts ordered were on backorder.

All my many questions were answered in a way I understood without being condescending. New heating element works great and fit our ancient package unit perfectly.

Yes I received my order it was a week late AND Damaged, it looks as though Yellow freight dropped the package causing severe bending of the top piece of metal…I didn't notice it till I actually opened the box and plastic wrap

Easy to work with people and unit came without any defects

Horrible customer service and no respect for your time. Give a 2 hour window and when you ask for an eta after they are 2 hours late they don't even respond to you. So then wait another 2 hours and still no response. So made appointment with different company. Wasted whole day for them to do absolutely nothing and no response not a sorry or a common curtesy call or text to say they were behind or anything.

Budget Heating and Air was excellent to deal with. They had the heat pump system I wanted in stock and shipped it in a timely fashion. I would order from them again if I'm in need of HVAC equipment.

Ordering was easy. Budget Heating contacted me to ensure the order was correct and walk me through the process of receiving the items. Two mini-splits arrived in good shape and on time. Project is underway!

I am a certified HVACR technician. On startup the unit began short cycling. I went through all the procedures required as checking airflow thermostat wiring etc. It was cold so we had to rely on the. Strip heat. Checked in cooling and that's when it became obvious the short cycling was most likely caused by the compressor. It is pumping refrigerant but for only about a minute. Suction line starts to cool towards last of that minute then compressor shuts off and very hot to the touch. I turned the unit off. Would like to know who you use for warranty repairs in this area. I don't want to void the warranty by opening up the system. Please advise Thanks

Friendly and easy service for my purchase. In state delivery was within a week. I will reccomend and use them in the future.

Great customer service. Very reasonable prices. Friendly service. Knowledgeable technicians

I ordered 2 Gree Flexx systems for my house. Budget had the best pricing and fast flexible shipping. When one of the heat pumps was damaged during shipping, Budget even got a new one out to me in time for my installation date. Highly recommended both Budget Heating & Air and the Gree Flexx system (it's incredible).

Ordered heat strip from budget and they delivered, quick and kept me informed

I scheduled Budget Heating and Air to come for a diagnostic report on my existing A/C source on Monday 9/10/2022. On Sunday my A/C system went out. Budget owner, Scott, came on Monday, reviewed my issue and had service men there the same day. It was fixed and cool in under 2 hours!
They were great! I highly recommend this company. Barbara and Larry C.

I purchased what was presented to be a metal return air can with insulated sides (Return Air Box, Register Boot 24" x 12" R6). The air can ended up having the entire top side made of soft fiberglass, i. E., no metal whatsoever. The soft top is weak and continuously sheds fiberglass, a dangerous/damaging situation under return vacuum. The website description is incorrectly worded and the photo is misleading. Hopefully they change their website description. Budget customer service is unwilling to accept any responsibility for their errors and now I am stuck with this item and out of money for the part plus shipping.

Was very easy to deal with and staff had plenty of knowledge

VIC WORKED WITH ME FOR A WEEK TO PURCHASE THE PROPER HVAC SYSTEM AND TO GET AN INSTALLER. HE WENT BEYOND NORMAL SERVICE TO HELP ME. INSTALL TOOK ONLY 3 1/2 HRS FOR A COMPLETE INSTALL, INCLUDING OLD SYSTEM REMOVAL. VIC AND THE INSTALLER SHOULD BE PROPERLY RECOGNIZED

I ordered an ice maker on April 25th, 2022.
One month later I received a call from Hector to go over my order. He stated that I would receive my ice maker in 2-4 weeks. I agreed because we were planning to open our coffee shop July 1st, 2022. I received an email in the middle of June to leave a review so I got worried and called to check on the order, left a voicemail. Nobody called back. Couple days later I called and I kept being transferred to different people and I had to leave a voicemail again. I called again and asked to speak to a manager, Alexis, she told me that my order is back ordered and will arrive in 24 weeks! Not 2-4 weeks! And then she checked and said that they do have a unit in their warehouse that they could ship out but I had to pay additional shipping. I already paid my full invoice in full $3055 for the ice maker plus I also already paid $800 in shipping. She said I had to pay additional $500 in shipping because they thought it was going to be shipped from the manufacturer.
She said that Hector would call me back to figure everything out because he was assigned to my order. Hector did not call me back next day so I called a day later and Hector was so rude, the worst customer service. I just simply said that I paid the total for the ice maker and the shipping cost already. And he was really rude. He said I don't care it will not come out of my pocket, the prices have went up since you ordered, the gas prices have went up ok. I asked to talk to the manager because this guy didn't make sense. Hector said you can try but my manager will just cancel your order. Well that's exactly what happened. Two months later after I ordered, no communication on the delay, plus the extra shipping charge. My order got cancelled!
I ordered a new one from webstaurant.com and it is already shipped same week.

I would never recommend this company to anyone.
I never write reviews, this is my first. I just don't want anyone to trust a company and then two months later be left without your order that you paid for in full!

Excellent phone service and technical support. Furnace arrived when it was expected and not damaged. Really appreciate the great customer service.