BuildDirect

We purchased Mazama - Hardwood - Smooth Acacia Collection Chai Beige / Acacia / Builders / 4 4/5" hardwoods almost 7 years ago. Due to circumstances beyond our control, we are just now installing them. While they are beautiful, they dent and scratch extremely easily. I don't know if it's the finish or the wood itself, but they are the worst hardwood floors I have ever seen. If the wood itself is scratching and denting, then it isn't acacia as advertised. I am not writing this with any expectation that something can be done to fix the issue. I just wanted everyone to know that BuildDirect is selling an inferior product.

Aira and Lenny at Build Direct were SO great to work with! Their communication was timely and helpful, whether by phone or email. The product we had an eye on was out of stock, but they informed me immediately when it was back, helped with the ordering process, and checked in once it was delivered. We were very impressed with the customer service and not to mention, the beautiful product! We are in love with our new flooring. Thanks build direct!

I have ordered a vinyl plank flooring online with them. I have ordered many construction material on line with other companies so I I'd not request a sample. Well PLEASE ALWAYs ORDER ONE with them. The color of their website are totally wrong so you will get a total different color for sure.
I then tried to get some money back but because the flooring had been installed ( my apartment is in another state where I leave and I did ask my installer to check on the color) they just gave me back $100 out of a $2200 order Plus the extra box I was missing to finish the floor. Well that box took two weeks to arrive (from LA to San Diego) and on top, when FedEx wanted to deliver it build direct had put a wrong address so I had to chase the manager to fix it because only the sender can change the address. The products are good but the logistic was a nightmare. So be careful...

Had them send me several samples of flooring and asked questions and they were very helpful. Got the 7.5 inch wide and 75" long engineered hickory wood floors - Virgo model by Jasper. (5 boards that length and 2 are 25" and 50" in each package which actually works well for providing varying lengths in install). A bit tricky at times to get the longer boards in, but boy are they beautiful! Make sure you get the longer 12" tapping block to install as a little 6" would never do the job.

This company stands by its product. It also has the best customer service of any company I've ever experienced. I highly recommend reaching out to a customer service representative before ordering your flooring, Mila helped me every step of the way, put me in touch with Cynthia to keep me apprised of my shipping and how to expect my items to arrive, and made sure I got everything I needed and wanted. I've ordered from this company more than once and she has helped me with each order. I will always return to build direct for my flooring needs because of this!

I purchased about 35 boxes of Vesdura vinyl laminate for a house we had in the US. Build Direct sent out free samples promptly, the product came swiftly, undamaged. There were about 3 boards that could not be used out of the 35 boxes. The product was easy to work with, looked really nice (but I wouldn't install in my own home because the color shows dirt too easily), nice to cut. I can't vouch how it holds up because we sold the house but it was a nice product to install.

We purchased the Vesdura rigid core vinyl -- planks are about 1/2 inch thick, 7 in. Wide and 72 in. Long. The planks have a good variation in color and tone. Most people, including our painter and our cabinet maker thought it was wood. The extra thickness gives the floor a very nice feel. It cleans up very nicely. We have purchased more of this product to finish two more rooms.

I ordered 25 boxes of flooring but they didn't attach them to the pallet good enough and some boxes were broken. FedEx put their own straps on but even then some boxes slid off. I like the vinyl plank flooring that I got but their shipping department needs lessons on how to properly package the product so it makes it to the customer in one piece.

Our Experience with BuildDirect has been Great!

We ordered free samples (multiple times I might add) of selected hardwood products which were delivered within TWO DAYS by FedEx.

We were hesitate at buying 735 Sq/Ft. Of engineered hardwood online but after searching stores all over the greater Toronto area we could not find a more perfect match unless we were willing to pay 3 times the price! This is including the US exchange rate as well!

We placed our order and it was shipped from Atlanta, GA. Delivered to our door on time exactly 7 days later. Four (4) boxes had damaged packing (Not the fault of BuildDirect) but the product inside was undamaged except for one piece which had a small portion of the tongue crushed. However, I am sure that piece can be used as cutoff:)

We were very impressed with the products packing on a whole and the quality of the product.
Great Product, Great Shipping.

Thank-you Again BuildDirect AND Justine (Our BuildDirect contact)

Tim & Joanne Armstrong

Justine was incredible to work with and sent me so many samples to look at with multiple follow up calls and emails to help assist me making such a big decision. I love the floor in our new home and the price point was affordable. You won't be disappointed working with Build Direct!

Bought a large order of 25 Kwikset door knobs and ultimately over ordered by 10. (new home buyer).
In original boxes and never opened. Would not take back $150 worth because of 90 day rule.
Seems I'd would have be better off since if they have product at Home Depot and they would taken back with receipt.
I will not use them in future. BEWARE of.Com companies!

Bob

BuildDirect offers similar prices and products of the local big box hardware stores... but BuildDirect offers a much greater selection of products. I am looking for engineered hardwood floors. BuildDirect has a great selection and even has a product hand made in Tennessee. I'm quite surprised at the availability. The customer service is phenomenal. In fact, the interactions with customer service make me feel confident in the products and the company.

BuildDirect promptly returned my calls during the ordering process and after delivery to fix an issue. I have made several wood flooring purchases from them over the years and highly recommend this company. Great customer service!

Justine was wonderful helping me order samples. I ordered a lot of them before I decided. The price was very competitive and my order arrived promptly. The directions and videos were very helpful. Installing new flooring is not an "easy" job, but with the clear instructions and a bit of elbow grease I had my new flooring installed in a day. I'm glad I called BuildDirect.

I am so in love with our new flooring. If you're on the fence about this one - Buy It! You will love it. Turned out better then I thought. Easy to install, amazing costumer service, and delivery was a painless. Build direct came highly recommended to us and I am so happy we went with them. Couldn't be happier!

We had great experience buying from this website as a first time shopper. Justine provided the best service to help me order samples, make selection, patiently update me on inventory status (as the wood I wanted was out of stock) and follow through after the product was shipped. One box was damaged by the courier and the claim department was also very efficient in handling my claim and issuing refund. Overall 5 star experience!

I worked closely with Justine for over two months in the lengthy process of deciding on a floor that fit our budget. Not only did she respond in a prompt manner, she knew our taste and sent out additional samples that may be in acceptable to us. She kept in constant contact, and checked in, letting us know of any upcoming sales. I highly recommend this company!

I ordered a sample which never arrived. I called a week later to find out it was never shipped. So I decided not to do business with them. Simply because of what the advertisement say about when they ship the items out. If I had to call to find out it wasn't shipped that throws up a RED flag. Which I would never trust a company like this with my money. It's been 2 weeks now and I still haven't received my sample. Do the math. Misleading advertisement only makes this a company I can't trust!

I ordered the Pinna flooring after reviewing all the samples. The flooring arrived on time (actually 2 minutes before the early part of the delivery window I was given) and the quality was better in the full tiles than the samples. I haven't finished installing yet, but so far it is looking like a more expensive floor than the price I paid. Very happy so far. Tiles don't click and lock as easy as some, but after working with it for awile, I was able to figure out the best way to install it.

Everything is as described in the ad. The flooring is beautiful and easy to work with. Had 2 cartons damaged in shipment and filed it with the carrier but have found no resolution. Some of the product was usable. Anyway, we love the look and color, matches everything so we decided to run it wall to wall through the house.

Had a great experience buying from builddirect.com Justine was super helpful and attentive checking back on us several times. There was a small problem with a couple of the planks and Justine made sure we were taken care of right away. The flooring is beautiful and is super high quality. The flooring was shipped super fast and arrived without issue. I would highly recommend doing business with builddirect.com

Called in and asked to match my current wood floors and they discontinued them. Alana was super nice and knowledgeable about the product and offered to send me a free sample to try and match before I purchase. As soon as we were about to get my address we disconnected. Alanna then proceeded to leave me a message on my cell and even texted me to finish the transaction. Hire more people like Alanna :)

I purchased 2000+ sq ft of flooring from build direct and I could not be happier! Olena went above and beyond to assist me with the sale, and the flooring was delivered quickly to my home. Great prices and so many great flooring options. I highly recommend using build direct for all your home improvement needs!