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Bulk Buys has a rating of 3.56 stars from 36 reviews, indicating that most customers are generally satisfied with their purchases. Bulk Buys ranks 42nd among Beauty Products sites.
Proactively asks for customer feedback
733 reviews
I ordered 240 solo cups for an upcoming event I'm organising and it looked like they were not going to arrive on time. I contacted Customer Care and received the most outstanding service from Lucy, who went out of her way to organise a special delivery of my cups ahead of the event. Thanks a million Lucy, I'm very appreciative that you went the extra mile (and much relieved!).
My order was 10 days ago. The hand sanitiser I ordered was for a child (part of my extended family) who has cystic fibrosis and an intractable Pseudomonas lung infection. I was deeply concerned that her family may not have sufficient sanitiser and that stocks might run out some time within the next few months. My reasons for ordering were stated (at the time) as being, "for private use" because I'd zilch idea that panic buying might disrupt supplies to the extent that has so rapidly occurred :(
I ordered 240 solo cups for an upcoming event I'm organising and it looked like they were not going to arrive on time. I contacted Customer Care and received the most outstanding service from Lucy, who went out of her way to organise a special delivery of my cups ahead of the event. Thanks a million Lucy, I'm very appreciative that you went the extra mile (and much relieved!).
Hi
John I listed everything I could do. Because I'm a cutie and I think the blue package is nice. I think it's the best
Tip for consumers:
It’s the best
Products used:
Belts, necklaces, bracelets
Thanks for this company and it is useful and helpful for everyone so when I have free time I try to visit to this site and I suggest it for everybody
Tip for consumers:
Thanks for this company and it is useful and helpful for everyone so when I have free time I try to visit to this site and I suggest it for everybody
Products used:
Thanks for this company and it is useful and helpful for everyone so when I have free time I try to visit to this site and I suggest it for everybody
Breites Warenangebot, günstige Preise, aufmerksames, höfliches und sachkundiges Personal. Ich nutze das Geschäft seit vielen Jahren und bin sehr zufrieden.
I ordered on 9th December 2021. I recieved a partial order on the 14 th December 2021.The courier assured me the other boxes were in transit and will arrive asap but its an extremely busy time. Which is completely understandable. I subsequently waited. So reaching out feb 2022 after stikes and shutdowns of post offices and courier services over that time i was met with reassurance of investigating the matter of the missing items. I reached out every month only to get no updates and that they will 'ask the courier and inventory" because customer service couldnt autherise anything. Here we are 16th May 2022 after the 4 different attempts at finding my items 6 months after the order and i have been refused a credit or refund because i submit a claim within 7 days of a non delivery even after showing screenshots of the items still saying the shipment is pending. The blaming of the couriers and the customer whilst keeping my money without providing the product/ credit or refund is all i need to never purchase from this company again.
Tip for consumers:
Read reviews prior to purchasing anything. I wish i had as it seems its not the first time its happened
Products used:
I didnt use any because i didnt recieve them
I received the product in good condition, there were no scratches or chips, I liked the quality. I recommend shopping here.
Guten Abend. Herzlichen Dank für das Produkt und den Service. Ich arbeite schon seit langem mit dem Laden zusammen. Alles ist zufriedenstellend.
Bulk Buys is a fantastic online shopping platform! In comparison to other online stores, they offer significant discounts on products. The shipping rate is fair, and the product arrived on time. The prices were reasonable, and the website was simple to use. The product was exactly as described, well packaged, and of excellent quality. Would definitely buy from there again.
Hello Jenice!
Thank you so much for taking the time to leave this review, and we are so pleased to hear that you are happy with your delivery: D
All the best!
Customer Care
My order and confirmation shipment in early Feb never came. In late March I was informed I wouldn't be getting it and but then had to pay 5 x the amount for the product which if I had known wasn't coming I would have ordered elsewhere earlier. The product had run out. Reordered in faith that it would come this time. :)
Hello Miriam,
Thank you for your honest feedback and I'm sorry to hear you had difficulties earlier in the year with our sanitizer. Unfortunately, the ethanol shortage at the time meant we could no longer have it made at the same price and the large volume of orders coming through resulted in some customers missing out on the stock we had ready made and in house. In saying this, it is certainly not an experience we want for our customers and we've been working hard throughout 2020 to improve our processes to minimize the impact of adverse events such as this.
We also appreciate that you gave us a second chance later in the year, and I hope the product met your needs.
If you need anything further from us, please reach out to customercare@bulkbuys.com.au and we will do our best to assist you.
Kind regards,
Customer Care.
Fantastic products, easy to order and pay, fast delivery, well packaged. Highly recommend Bulkbuys for all your cleaning needs
Great customer service and quality products. I have bought from BB a few times and have never been disappointed :)
Hello Liz!
Thank you so much for your kind words! Our team strives to deliver a positive service experience and it means a lot to us to hear back from happy customers. This way we know we are on track :)
We hope we can continue to meet and exceed your expectations in the new year!
If you require anything further from us at all, please reach out to customercare@bulkbuys.com.au and we will be in touch.
Until then, have a wonderful day!
Kind regards,
The Bulk Buys Team
Extremely good, easy website design. It's very comfortable for customers. The first time, will await the item for quality check. So far, great and I am happy there is another option to shop online. Thank you.
Easy to navigate through site, order products and they arrive promptly. I have purchased from this organisations on a numerous occasions lately and I have been completely satisfied with Bulk Buy's service.
I don't understand why don't you have any free shipping option? I would be okay yo buy more if there was a free shipping option. But you charge more for larger orders!
They cancelled my order, but the manager sent me a free gift for replace the original order, happy with that.
I ordered some guest soaps and the process was fast and simple. Understandable if shipping takes a while longer than usual (due to COVID).
Hello Narelle!
Thank you so much for your kind words! Our team strives to deliver a positive service experience and it means a lot to us to hear back from happy customers. This way we know we are on track:)
We would also like to acknowledge and thank you for your understanding of the COVID associated shipping delays as they have had a significant impact on our dispatch and delivery process in 2020. We are looking forward to conditions improving.
If you require anything further from us at all, please reach out to customercare@bulkbuys.com.au and we will be in touch.
Until then, have a wonderful day!
Kind regards,
The Bulk Buys Team
Guten Tag an alle. Dies ist das erste Mal, dass ich bei dieser Website bestellt habe. Ich war sehr zufrieden. Alles ist klar und übersichtlich, die Mitarbeiter sind kompetent und höflich. Prompte Lieferung. Die Qualität des Produkts ist original. Ich werde weiter nach mehr suchen. Ich empfehle es!)))
Very good at this point I don't know if I will be back on the exact location of your ticket and I could not find a way I will have to do that makes me happy I will help you with the biggest fan of the day and I will be there at this point I don't know if I could have a lot going I don't know if you have a minute to talk.
Hello Renu!
Thank you for taking the time to leave this review. We're glad to hear you had a good experience shopping with us!
If you would like to speak with us, you're always welcome to send an email to customercare@bulkbuys.com.au or call us on (03) 9357 7141 and we will be happy to assist you :)
Online order experience was easy. Even over the phone customer services was great. Only thing I have not received a receipt yet.
Excellent they stock quality Made in Australia products. No more buying rubbish made in china junk.
Hello Timothy!
Thank you so much for your kind words! Our team strives to deliver a positive service experience and it means a lot to us to hear back from happy customers. This way we know we are on track.
We have been expanding our catalog of Australian made and owned products and will continue to do so through the new year. It's been great to see all these reviews encouraging us to keep it up.
If you require anything further from us at all, please reach out to customercare@bulkbuys.com.au and we will be in touch.
Until then, have a wonderful day!
Kind regards,
The Bulk Buys Team
Competent, polite manager helped me decide what to buy. The product corresponds to the description and the stated characteristics.
Die Bestellung ist schnell, alle Informationen über das Produkt ist verfügbar, ich mache die zweite Bestellung in diesem Online-Shop, und beide Käufe bitte, Lieferung auf Zeit, innerhalb der vereinbarten Zeit.
Thanks very easy to deal with from finding what i needed to check out. Good to see Australian made stock.
Hello Peter!
Thank you so much for your kind words! Our team strives to deliver a positive service experience and it means a lot to us to hear back from happy customers. This way we know we are on track.
We have been expanding our catalog of Australian made and owned products and will continue to do so through the new year.
If you require anything further from us at all, please reach out to customercare@bulkbuys.com.au and we will be in touch.
Until then, have a wonderful day!
Kind regards,
The Bulk Buys Team
Sweetest company I have ever dealt with. Quick, prompt, friendly and accountable. Sam was super attentive and appreciate all the help I got for him
Hello Sharon!
Thank you so much for your feedback and we are happy to hear you have had a positive experience shopping with us!
We love Sam. He is a stellar bloke :)
If you need anything more from us, feel free to reach out at customercare@bulkbuys.com.au
Kind regards,
Customer Care
Do you sir I ordered 100 bags wheelie bin liner and only received 25, I am not very happy and when can I expect 75 more bags I paid $62.50
Hello Danny,
We are sorry we couldn't respond to this review sooner and that you have received the wrong quantity. We definitely don't want our customers to have experiences like this and would like to make things right.
An email has previously been sent to the email address that was used to place the order with us. If you have not received this, please reach out to us at customercare@bulkbuys.com.au (ATTN: Lucy) or phone (03) 9357 7141 and ask to speak with me and I will do my best to ensure this issue is resolved for you quickly.
Kind regards,
Customer Care
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Hi Tahlia,
We are sorry your items have taken a long time to reach you. As advised, we reached out to the courier when you contacted us 72 days after the first part of the order was delivered to investigate the delivery and were advised there were no indications the items were missing, damaged or misdelivered.
We have escalated this investigation for you as we do take your complaint seriously and want to assist you, however we are relying on the couriers to show that these items are outstanding as so far all indications from our warehouse and from the courier correspondence has been that the items were delivered. If they can provide us with evidence to the contrary, we will happily refund or replace these items for you. But until they can do this, due to the time that has passed and the information we currently have, we are unable to take further action.
I'm sorry there is not more we are able to do at this time. We will be in touch as the courier provides us with updates as we have explained to them the urgency of your case.