• Bunq

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Overview

Bunq has a rating of 4.19 stars from 81 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bunq most frequently mention banking services, and client support. Bunq ranks 4th among Banking sites.

  • Service
    42
  • Value
    39
  • Quality
    40
Positive reviews (last 12 months): 95.3%
Positive
41
Neutral
1
Negative
1
See all photos
How would you rate Bunq?
Top Positive Review

“They are good”

Martim O.
3/13/24

They are quite good. I have no prior experience of working with banks remotely, but in this case I faced no troubles. I just entered the website, read some information on the blog, downloaded app and everything got clear to me right away. Now I am already a client here, I like the surplus of functions and features, there's kinda high interest, so nothing to complain about.

Top Critical Review

“Must be the worst online bank”

dennis b.
3/17/24

Normal services work fine. But… dont get a problem of any kind… their service is a complete joke. No answers and the most stupid AI i ever encountered. Stay away of this horror

Reviews (81)

Rating

Timeframe

Other

Thumbnail of user martimo
1 review
0 helpful votes
March 13th, 2024

They are quite good. I have no prior experience of working with banks remotely, but in this case I faced no troubles.
I just entered the website, read some information on the blog, downloaded app and everything got clear to me right away. Now I am already a client here, I like the surplus of functions and features, there's kinda high interest, so nothing to complain about.

Thumbnail of user emilf33
1 review
0 helpful votes
December 11th, 2023

Ich habe versucht, die Bank -App zu verwenden, und ich finde, dass viel zu viel los ist. Es gibt zu viele Dinge, weil... es nur so viele Dinge zu tun und zu erkunden gibt. Für jüngere Menschen mag das Spaß machen, aber für jemanden, der viel älter ist, sollte es einfacher sein. Es kann irritierende knöpfe geben, die für mich nutzlos wirken.
Transaktionen gehen schnell durch, besonders wenn die andere Person auch Bunq verwendet, so dass ich denke, dass das schön ist.

Thumbnail of user ludwigs21
1 review
0 helpful votes
November 1st, 2023

Bunq hat mich mit seinen Preisen für die Pläne und mit der Flexibilität von Plänen von Anfang an gewonnen.
Alle Funktionen in diesen Plänen sind sehr gut verteilt, muss ich sagen.
Es gibt sogar einen einfachen Einsparungsplan für diejenigen, die nur das Geld beherbergen und nicht mehr dafür bezahlen möchten.

Meine Wahl ist der Easy Money Tarif. Ich denke, es könnte bei den Bunq -Kunden am beliebtesten sein, weil es diese gesunde Balance zwischen Preis und Qualität hat.

Service
Value
Quality
Thumbnail of user adanl21
1 review
0 helpful votes
September 11th, 2023

It is impossible to find answers at the help center.
I had to spend a lot of time to find information about the advantages of money transfers in this bank.

Service
Value
Quality
Thumbnail of user ralphh508
1 review
0 helpful votes
March 11th, 2024

Kann nicht behaupten, dass ich auf Wolke sieben bin, wenn ich die Dienstleistungen dieser Bank nutze, aber die Tatsache, dass sie definitiv alles tut, um Kunden zu erfreuen, indem sie sie mit einer so großen Vielfalt an Funktionen und Tools umgibt, ist unbestreitbar. Und es macht mich bereit, weiter mit ihr zu arbeiten.
Ich habe keine ernsthaften Schwierigkeiten bei der Nutzung der mobilen App, beim Bezahlen mit meiner schicken Metallkarte oder beim Erhalt von Zinsen

Thumbnail of user francescob81
1 review
0 helpful votes
February 26th, 2024

Offering various statement types, such as annual summary and transaction statements, shows how easy to use bunq. Each statement type serves specific needs and allows me to obtain the necessary documentation for important transactions such as tax reporting.

Thumbnail of user karlk302
1 review
0 helpful votes
January 1st, 2024

Einer der wichtigsten Vorteile dieser Bank ist natürlich die App.
Es ist das grundlegendste Werkzeug jedes Kunden dieses Unternehmens und funktioniert perfekt.
Zum Beispiel kann ich absolut alles mit meinem Smartphone verwalten.

Thumbnail of user micaelh1
1 review
0 helpful votes
November 23rd, 2023

Their plans selection get along with my expectations from the bank. I mean I did know that bunq offered several plans at your disposal, but the fact that each of them can boast certain unique characteristics, such as different functions, was kinda fresh to me.

Other than that, their client support team is quite responsive. Delays in response aren't excluded, but it's okay, I ain't mind waiting for a bit longer than I planned, because I realize how much work they have.

All in all I am thankful to this bank for being my money management solution.

Service
Quality
Thumbnail of user mathysg13
1 review
0 helpful votes
December 8th, 2023

I've been banking here for a while and it has been good. The different plans are attractive to different types of people. Whatever your need is, there are solutions here.

Service
Value
Quality
Thumbnail of user justinp868
1 review
0 helpful votes
January 16th, 2024

Ich entdecke die Vorteile der Nutzung des teuersten Tarifs.
Zuerst habe ich nicht verstanden, warum es so teuer ist, aber jetzt sehe ich alle Vorteile und verstehe warum.

Thumbnail of user carlosc1067
1 review
0 helpful votes
June 27th, 2023

For the young company as Bunq is, they are doing incredibly well.
-very good service,
-always ready to help
-the idea is very promising.
They are already a billion dollar company so in my opinion it's more than reliable and they will soon get US permission to work there so I guess it will work out. I don't know about you but I am trusting bunq! If even 10% of what they are promising will happen we will take huge advantage of it.

Service
Value
Quality
Thumbnail of user steffenl11
1 review
0 helpful votes
November 23rd, 2023

Ich gebe zu, dass dieser Finanzdienstleister nicht fehlerfrei ist, und gleichzeitig merke ich, dass ich keine Chance hatte, eine bessere Alternative zu meiner veralteten Bank zu finden.
Dies ist eine Neobank, was bedeutet, dass alle Operationen mit Diensten aus der Ferne stattfinden. Ich muss nicht an dem Partner teilnehmen, um Bargeld zu erhalten oder eine Anzahlung zu eröffnen.
Ich wähle zum Beispiel einfach einfache Einsparungen und sammle dann nach und nach Geld dafür. Schade, dass der Großteil der faszinierenden Funktionen entzogen ist. Was Bargeld betrifft, dann ist alles noch einfacher, da draußen gibt es viele Geldautomaten.

Service
Thumbnail of user simonl318
1 review
0 helpful votes
June 20th, 2023

I really appreciate that Bunq offers multiple account types to suit different customer needs. This shows that they have taken the time to understand the varying requirements of their clientele.
Additionally, by offering tailored account options, Bunq is able to provide a more personalized service that caters to individual preferences.
It is a great way to ensure customer satisfaction and loyalty. In my opinion, this is just one of the many reasons why Bunq is a top choice for banking services. :))

Service
Value
Quality
Thumbnail of user dennisb1757
2 reviews
0 helpful votes
March 17th, 2024

Normal services work fine. But… dont get a problem of any kind… their service is a complete joke. No answers and the most stupid AI i ever encountered. Stay away of this horror

Tip for consumers:
Very expensive.

Products used:
Bank acc and credit card

Service
Value
Quality
Thumbnail of user oscarl228
1 review
0 helpful votes
October 15th, 2023

Bunq deserves all the praise for revolutionising banking. They precisely identify where conventional banking comes short and offer services that would make those everyday struggles much easier. Such as 100% online banking, cheaper international payments, spending like a local when you are abroad and many more… The number of features is really astonishing.

Service
Thumbnail of user marvinw194
1 review
0 helpful votes
October 12th, 2023

Während alle konventionellen Banken zum Online -Banking wechseln, müssen immer noch ihre Filialen gehen.
Bunq hat die Notwendigkeit, eine Filiale zu besuchen, vollständig beseitigt. Tatsächlich haben sie nicht einmal physische Büros, sie haben nur eine mobile App und alles wird über Ihr Telefon erledigt.
Es braucht Zeit, um Ihr Konto zu genehmigen, aber das Warten lohnt sich.

Thumbnail of user wiebes13
1 review
0 helpful votes
September 19th, 2023

It's commendable how bunq has limited the bureaucracy, which is a common thing for this industry, to as little as possible. The registration procedure is simple and will take a few minutes.
There is no need to go to a physical branch, only to sign some stupid documents. Everything is available on your phone through a simple and convenient app. In fact, they don't even have any physical branches, isn't this amazing

Quality
Thumbnail of user wulfn
1 review
0 helpful votes
June 19th, 2023

Der Easy money Tarif scheint mir die optimale Lösung zu sein. Der hat einige praktische Features, die es nicht bei den anderen, günstigeren Tarifen gibt.
Wie z.B.:
- lokale IBANs
- Auto-Sparen
- Metal card
- and das berühmt-berüchtigte Glücksrad:)
Außerdem kann ich damit alle Treuekarten an einem Ort versammeln, brauch sie nicht mehr ins Portemonnaie zu tun oder eine zusätzliche App dafür zu installieren.

Thumbnail of user luigip43
1 review
0 helpful votes
June 14th, 2023

The feeling of using Bunq's Money Transfer was truly magical. It was as though the virtual numbers displayed on my screen were instantly transformed into real treasures. Each time I making a transfer, there seemed to be a spark in my eyes and a smile on my face:)

Bunq's Money Transfer product have completely changed the way I transfer money. I no longer relying on traditional and often cumbersome methods. With Bunq, not only is the process simplified but it also offers an increased level of security.

Service
Value
Thumbnail of user sanderc12
1 review
0 helpful votes
July 10th, 2023

First it was my bank exclusively for traveling purposes. It offers decent options for payment abroad and deals to get the most of your spendings while traveling.

But now I use it not just for that. I created several sub accounts to make my spendings more efficient. All of them were set up a certain way so that it's almost automatic. I have very little participation in the process.

Sme questions could be raised about the withdrawals and the free limits. However the thing is this bank is operating online predominantly and the people who use it have their needs online too. In this regard everything makes sense to me.

Quality
Thumbnail of user marcelm129
1 review
0 helpful votes
June 20th, 2023

The very first thing I've done as soon as I entered the website of this bank - checked out help center. Or FAQ section, whatever.
Well, I should state that the information is explained transparently enough not to bother client support once more.
As for the quality of services, then this bank is a leader in digital banking services and I admit it.
There's such a brilliant variety of plans starting from ordinary savings accounts to top-notch ones with all goodies, an opportunity to open sub and joint accounts, to withdraw funds in different ATMs and so on...

Service
Value
Quality
Thumbnail of user michelk54
1 review
0 helpful votes
September 4th, 2023

Some of the features which captivate me in this bank:
A) Complete and comprehensive funds and data security + a bonus in the form of insurance;
B) Diversity of different plans, with various functions;
C) Solution for those who want to open a business account in the form of the same diversity of plans;
D) Sub-accounts, many IBANs, lots of spots where to withdraw cash.

Value
Thumbnail of user frattinm
1 review
0 helpful votes
January 17th, 2023

I think such form of banks is where future at. I don't remember when I visited the branch last time, and just for what purpose. Everything is online now and you don't need no offline contact with a bank. That saves so much time and energy (just remember the lines at the bank's officies). That is why I appreciate this company for such a useful service.

Thumbnail of user reimundn
1 review
0 helpful votes
July 16th, 2023

Ich habe angefangen, diese App gegenüber jeder anderen persönlichen Finanz-, Budget-, E-Wallet-, elektronischen Zahlungsdienstleister oder sogar Banken-Apps zu bevorzugen, innerhalb des ersten Monats der Nutzung.

Denn du brauchst nichts davon, wenn du bunq hast. Es kombiniert quasi alle Funktionen der Apps, die ich oben aufgezählt habe. Aber das hat auch den kleinen Nachteil, dass die Anwendung etwas komplizierter ist als die anderen. Denn während die anderen nur ein oder zwei Dinge tun, versucht bunq, alles zu tun. Also ist es komplex, aber viel umfangreicher.

Service
Value
Thumbnail of user erik.kalolari
1 review
0 helpful votes
April 14th, 2023

ONE DAY AFTER DEPOSIT 10.000,00 Euro

Locked immediately day after asking nothing

Saying for secure safety reasons but not asking me nothing. Just lock my moneys and they enjoy my money i lost them

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