Burpy

I ordered groceries to be delivered to my sister in Dallas who is stuck on the couch with a broken leg. Delivery set between 12 and 1pm. At 1:15 I call to ask where the groceries are only to be told they didn't have any available drivers so they just didn't fulfill it. I was told they would schedule for a delivery between 7 and 8pm. I get an email confirming the time and letting me know a driver has been assigned. At 8:20 I call the driver to ask where the groceries are and she tells me she hasn't even been to the store yet. Apparently she told Burpy she was running behind and that she wouldn't be by until very late and would most likely have to drop the groceries off in the morning if my sister didn't wait to wait up until 10 or later to get them. At this point I'm pretty upset so I message the company to cancel. Ady, the customer service agent handing the issue, calls my sister-in-law and starts badgering her. He is upset that I am trying to cancel and starts accusing her of poor communication. She tells me what's going on and I get Ady on the phone and he keeps trying to get me to change my mind about canceling the order. We go around and around and he finally agreed to send my order to the cancellation team and tells me I will be getting an email confirming cancellation. Ten minutes later I still haven't received the email and he messages me AGAIN asking me to keep the order and they will deliver the groceries tomorrow morning. DO NOT USE THIS COMPANY! If I don't get my money back I will go through the credit card company. My sister needed some soup and bread, not a huge hassle from a seriously unprofessional company.

I was trying Walmart delivery for the 1st time for my disabled mother. So after shopping I proceeded on to check out. After entering all my information ex deliveryaddress, card and billing address the message appeared saying CV code was incorrect I made sure it was then message said being denied by my bank so I called. Bank verified they were not denying and information was correct on their end. I then tried again and message said billing address doesnt match. So I chatted with an operator and they said the same. So I asked to speak to a live person via phone. This person continued to tell me based on their computer my address dont match so they cant process order. I insisted that they look into it because I have had the same address and bank for over 5years. He just rudely told me I have been marked as fraudulent and my order will not be process so this will be my 1st and last time ever using their site. I was referred by a co worker to help with my disabled mother thanks so much for non help. They need true CUSTOMER SERVICE TRAINING...

Excellent service & be on time. He was very punctual and courteous upon arrival. I would highly recommend burpy.com to my all family & friends.
Thanks.