Buy Auto Parts

Steering box installation was a success. Best price available. 1st time purchaser. Packaged well. 1st picture is of the old box, 2nd picture is the new box in package.

I was sent the wrong part and paid to have what I thought was the right part overnight. Shipping was $56. I had to jump through hoops sending this part back. Never spoke to anyone. Only chat. Had to send many photos and do much convincing before they sent me a postage paid label and took it back. They only returned half of what I paid for shipping. Finally I got a full refund. Never got reimbursed for full overnight shipping. I buy parts from eBay and other places and NEVER had an issue like this. I will NEVER shop here again.

Had ordered an A/C Compressor kit received the kit and found that I had ordered the wrong kit got with customer service had no issues getting kit returned and they helped me get the right one. I would definitely recommend these guys great company!

THEY SHIPPED ME ONE OF FOUR ITEMS AND IT WAS CONFIRMED BUT WANTED US TO STILL PAY BLAMING THE FACTORY. BE CAREFUL FOLKS.

ITEM BY FEDEX WAS 8.9 POUNDS THEY AGREED. SO IF I BOUGHT 4 ITEMS IT WOULD BE 35.6 LBS RIGHT? YEAH NOT ACCORIDING TO THEM!

TOTAL COST OF ITEMS MISSING $2000 THEY TRIED TO CHARGE ME FOR

I bought a AC compressor kit and they sent me a bad one and then I paid for another one and waited another week and it was the wrong one so now I am halfway into this and found out it has the wrong plug so I will ask for a full refund and send this crap back to him and just go to the parts store never ever buy from them total waste of time total waste of time

Guaranteed fit means nothing! Sold me the wrong Turbocharger, after install and replacement of other parts, turns out they sent the wrong turbo. Contacted BuyAutoParts, brought it to their attention and their answer was...well you can send it back but we will just you the same model. Provided evidence that their other company even shows its the wrong turbo which didn't even give them pause. They do not stand by their guarantee and will not be doing any business with them! Be warned! Read all the reviews and you will see the same 1 star problems over and over...I am out over $3,000 from their mess-up.

Part failed with in a week! Emailed them and no reply! Had to go buy part local! Not very happy with buying a part twice and Buy auto parts would not stand behind their parts.

I bought an a/c compressor and dryer on August 9th. The dryer was the incorrect part. When I called customer service a few days later they said I would need to send a picture of the part numbers that where sent to me. This information was clearly on the order form etc. When I asked to speak to a supervisor the person hung up the phone on me.
I have since sent all requested pictures since they have not responded to any communications with customer service. It is now late September and I still have received nothing from them about correcting this error on their part.
I could attempt to return everything but am uncertain whether I would receive a refund.
Extremely poor business practices and handling of a simple issue.
I am now stuck with the additional cost of buying the right part elsewhere.

I got the correct part, well packaged with fast shipping. Would be happy to do repeat business. Thank you.

I ordered an AC Compressor from this company, and received confirmation on the order. After 1 week of waiting I looked on the site with that order, and it was showing status "Processing". I called CS, they found out after some time that the order was cancelled, bcs they don't have the part. I asked why they accepted the order then? The representative couldn't explain. It still shows in the system that the order is processing. I feel very uncomfortable about all this.

Easy to order. Quick delivery! Will continue to use this company for my car parts in the future. Thank you!

Excellent product. Doing a trans swap in my 1986 300ZX 2+2 and Buy Auto Parts was the only site that carried the correct drive shaft. Because they are the only site I found that sold the part I can not compare the price. However, the part arrived quickly and was well protected in the packing they used. No issue installing the part because it was a perfect fit. I will use BAP again.

I bought an AC compressor from them on Amazon. It lasted nine months and failed. They replaced it and then the replacement compressor lasted 10 days and failed. I wasted almost $1000 on installation between both compressors. Their customer service was horrible they refused to refund my money when I told him I didn't want another replacement. I do not recommend you buy from them, my experience shows that their compressors are junk and they don't care about you, once they have your money that's all they care about

Well what to say / why don't you package your parts properly, in dblwall card board boxes hd and use proper packaging and tape so it wont be damaged, so you dont blame UPS and dont sell somthing as new, that has dirt rust on the bolts very disappointed mike g what a way to pass the buck, i could have bought one local for a little more and had truck finished, and the closed sale thanks a lot your sloppy actions cost me a sale

I was able to get a new compressor kit to fix my car's A/C system for a much better price than anywhere else. They even gave an extra 10% off and free shipping. I would not have been able to afford to fix it otherwise. I got the part in 3 days which is great during this time of delayed shipping across the country, They saved me from having to endure the recent 104+ degree Texas heatwave and I could not be more grateful that my system is now working great! What a relief- Thanks so much!

Initially, I did not know I was purchasing from Buy Auto Parts because I purchased the parts on eBay from Great Auto Parts. The parts for my 2014 Infiniti QX50 AWD Journey was an Air Conditioning Kit that included the Compressor, Condenser, Drier, and Gaskets. The parts were installed by a professional mechanic two days ago. So far so good. My inexpensive purchase seems to be a value. I say "seems" because it has only been two days so Buy Auto Parts should have been patient a little longer before asking me to review their merchandise.

Their vehicle catalog is incorrect, therefore we received the incorrect part. Not a big deal, easy to rectify, however this company's customer service is horrible. After several attempts calling to get it resolved, several times being hung up on and several false promises of a call back, I got frustrated and ordered through another company. Now they are witholding my funds, stating that its their policy to only give a "credit" not a refund. Absolute BS and scam.

I'm the type of purchaser that likes to speak with people. My only complaint is that I spoke to one agent and the service was awesome. My situation required me to call back, and I couldn't reach the same agent and settled for a different agent who seemed more confused about my part.
Part is still in transit and still needs to be installed. No product review yet.

Cheers.

Very disappointed. Part shipped was not the part that was ordered. They didn't have the part and it ended up costing me twice what I paid Buy Auto. Delayed my project by at least 2 weeks. Will not recommend to anyone.

Bought a driveshaft for my 1984 rx7, being 40 years old it's rather difficult to find parts, but not here. Not only was it around 50 dollars cheaper than any competitors, but it is also upgraded design from the original, the new driveshaft has replacable u joints. It was an incredibly easy intall, was a good quality driveshaft, and completely fixed my u joint issues. It showed up in less than a week after i ordered it. Absolutely recommend this site and look forward to ordering parts through them in the future. I wish i could have taken pictures, but it was such a quick and easy install i didn't think to take any.

Price was good but no free shipping either direction. Also, sales tax is charged on the core cost but not refunded after the return.

Excellent product, perfect fit, fast shipping! Only one failure, the costumer service. There was a problem with my address I called them and ask for someone who speaks Spanish, pass my call to a lady and WOW! What an arrogant person, getting mad with every question that I have. HORRIBLE COSTUMER SERVICE!

This was my first time purchasing from Buy Auto Parts and was amaze of what excellent prompt service they have. I ordered a part and wasn't expecting it to be in the original box with the part# on it and on the part. Most companies do not send in this type of packaging anymore. The sales department was extremely helpful and will buy if I need anything in the future. Hoping they will sell more parts for older vehicles. Check them out you won't be disappointed. I would have added the proof of purchase and photo, but not sure how to upload. Thank You, Karen B