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Heat Hero has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. Heat Hero ranks 253rd among Home Appliances sites.
When I initially called after the recall notice went out, I was able to speak with someone who said they would send me what was needed to return the defective product. Despite several calls, they never followed through with sending me what I needed. Then, my calls stopped being answered. Despite multiple calls, I have never been able to speak with anyone else. I called again today (5/11/20), left a message for someone to call me but I don't really expect that anyone will. I have never dealt with a company as bad as this one.
When I initially called after the recall notice went out, I was able to speak with someone who said they would send me what was needed to return the defective product. Despite several calls, they never followed through with sending me what I needed. Then, my calls stopped being answered. Despite multiple calls, I have never been able to speak with anyone else. I called again today (5/11/20), left a message for someone to call me but I don't really expect that anyone will. I have never dealt with a company as bad as this one.
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