CAFAGO

ATTEBTION colis n'est jamais arrivé, le colis est perdu et pas encore de remboursement et pas de retour du site

Be careful if you buy an item that is on flash sale and enter a discount code and give it to pay directly, because they will have placed the price not only without a discount but the usual price much more expensive (this is a nonsense... nobody wnats to pay more for the same) and they do not offer you a refund of the excess. They tell you that when it comes to you, if you ask for it for Santa Claus, the return will fall the same or not.

Scammers don't buy from them.worse customer service and no return policy.zzzzzzzzzzzzzzzzzzzzzzzzzzzzz

I have ordered a product that was in stock according to Cafago, I have received an email from them that they will dispatch in 1-2 business days as promised. This happened almost 3 weeks ago and my order is still not dispatched because they don't have it on stock. They also forgot to inform me about this, so I had to contact them after two weeks to know what is happening. They were quick to respond to my email, however, they didn't inform me when will be my order dispatched and asked for my patience. I still don't have my order. This is bad practice and stating something is in stock then promising something (yes that was the wording they used, they promised to dispatch in 1-2 days), not keeping the promise, not informing about the delay and its cause, not knowing themselves when my order will be ready, all too very bad or just amateur. I think this might be the first and last order from this website even if my order arrives in the future. Luckily they use PayPal, so I can open a dispute with them if I don't get what I ordered and try to get my money back at least.

Terrible customer service. Ridiculous behaviour from the company. Order came in but it was all broken and not functioning. Do not recommend shopping here. There are other sites with way better customer service so when you pay a lot of money for a product and it arrives looking not as described, all damaged you receive a refund. That will not happen here. I was offered less than 10% of the items price as my refund that is not acceptable. Real scam website. I was also told that I can return the item but i have to cover the cost of shipping coming at 70USD when the item cost 140USD (this with no insurance of actually getting a working product back). Unreal.

I bought a clock from Cafago which arrived without the back piece that fits over the battery to keep it in place. This was over a week ago and I am going back and forth emailing them for a solution. They offered me £2 refund then £5. I just don't want the clock and want to return it as it is faulty but I just can't get anywhere with the person I'm in contact with. Please avoid this company at all costs!

Seems Cafago is trying it's best to get back to one of the good webstores on the net. Happy with it.

Bought Xiaomi walking pad. During purchase, Alice from Cafago assured me by e-mail that it has one-year warranty.

Product became defective within one year. Also Alice from Cafago replied that it's out of warranty, and suggested I arrange for repairs myself. Sent Alice screenshot of last year's email from Alice.

Currently awaiting Alice's response. I'm pretty annoyed.

De momento buena. Espero que no sea una estafa y el producto que he pedido me llegue correctamente y rápidamente

They pretend to send items but the tracking link does not work. The service client postpones continuously the solution of the problem and then, after months, they tell you there is no warranty.

Ok nice like like good likelikelike cafago fast delivery next my door thank you wellcome recomend 123

Great services and products. Good price and options. Easy and quick free shipping. Will definitely buy from them again.

They list products as being In Stock, sell them to you, take your money, then wait 5 days to tell you they are Out of stock. Then they ask if you want to wait a week, because they Might have it back in stock then. So No they Don't ship in 2 day's. They don't even have the products they are advertising In Stock for sale. That's bad business. Now I have to deal with Trying to get a Refund from an already Untrustworthy company.

Je déconseille sauf si vous avez de l'argent et du temps à perdre. Je suis sur que c'est pas du neuf mais des retours qui revendent. Je me suis fait avoir alors fuyez

Pacco arrivato velocemente intatto come da descrizione cafago ottimo venditore per potere comprare ok

I purchased a scooter which cost me 179 euro. The scooter came and it didn't work. The company refuse to send a replacement, repair or refund and instead want me to accept 19 euro as compensation for a scooter that does not work and refuse to discuss the matter further. I have had to chargeback the transaction with my bank. Avoid.

Awful.

My bike came on time and the price was good, but the positives end there.

There was an electric motor fault and the frame has cracked on my bike which, despite have 12 months warranty, Cafago refuses to reimburse me for. I have got an independant report from an electric bike shop saying the item is faulty. I have been in this dispute for 4 months now and largely ignored by their service team. I have had to get representation from the bank which is still ongoing.

Please save yourself the time and trouble and do not buy from them.

Site malhonnête, je commande une enceinte sur leur site, elle est défectueuse et émet un grésillement électrique, j'envoie une série de mails durant une semaine où l'on ne me donne jamais l'occasion de retourner ce produit défectueux, j'envoie d'abord une vidéo à leur demande pour montrer le problème, ils me disent ensuite qu'il peuvent payer une partie des réparations alors que je demande un retour. Puis ils me proposent 7 euros sur les 65, je m'énerve un peu et ils me proposent 13 euros, leur dernière offre! Scandaleux, j'ai passé 10 jours à faire des aller retours de mails sans jamais être écouté, à fuir absolument.

Very nice. There's always a place for improvement. Thanks.
I have no more review to enter but need to get to 100 characters :)

I purchased a drone from them. It was a SJRC F11 PRO 4K, which flew away lost connection and flew away on my first flight. Customer Service basically blew me off. I told them I wanted to buy another drone from them but they said no. I would have to buy another bundle. I told them to go to hell with service like that. I don't even want to deal with them anymore. Terrible service.

Received a digital thermometer as ordered. IT DOESN'T WORK. The reading is 2-4 degrees too low every single time. They won't refund the $. Broken product, poor customer service. BEWARE

Drawing tablet only worked twice. They are refusing to honour warranty and very difficult to deal with

Ordered a power bank. After a few weeks I asked where it is. Answer: "oh, the parcel was returned. It cannot be shipped to your location. Shall we refund?" Hmm, strange. No other vendor ever had issues shipping a power bank. Refund me please. Instead of hitting "refund"in PayPal they "send" me money and PayPal charges me a fee. So I ask them. Reply: "we refunded full amount. Don't know why PayPal charged a fee. Bye"
So I escalated with PayPal and am waiting for them. But I strongly suggest to stay away from cafago! There are a lot way better China shops than them.