• CanadaPetCare

CanadaPetCare

Overview

CanadaPetCare has a rating of 4.49 stars from 308 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanadaPetCare most frequently mention customer service, free shipping, and great prices. CanadaPetCare ranks 12th among Pet Supply sites.

  • Service
    76
  • Value
    66
  • Shipping
    72
  • Quality
    61

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 90.4%
Positive
142
Neutral
2
Negative
13

Instant Feedback

35,121 reviews

10
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What reviewers want you to know

Positive highlights

  • Customer service is great and the products arrive quicker than expected

Critical highlights

No critical highlights yet

How would you rate CanadaPetCare?
Top Positive Review

“Better prices than the US sites, same exact products”

Amy G.
1/3/24

Just like medications that are more expensive to purchase in the United States, ie. Insulin, & cheaper in Canada for humans, the same thing happens with pets meds. I discovered Canada Pet Care about 2 years ago, now I always buy the Revolution plus for my cats & Simparico trio for my fiance's dog from here. Chewy or even through my vet is significantly more expensive. I've never had issues with the meds, same exact thing. They take about 3 weeks to come so plan ahead but it's well worth it.

Top Critical Review

“Sent Half the Order and ignored my emails for a month”

Tara M.
2/4/24

I purchased a years' worth of revolution for my dog and they sent 6 months instead. I emailed them four times and they ignored every email for a month. I ended up having to file a dispute with my bank. I guess it seems like a good deal until you get half of your order. Then you're paying double. I would have been very understanding if they would have replied and explained it was an error on their part and that they'd send the other half, but they simply ignored me. Will never order from them again.

Reviews (308)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (545)
Thumbnail of user raya282
2 reviews
0 helpful votes
March 6th, 2024
• Updated review

Got a call from customer service to confirm the order since I used my pet's name for the recipient. Gotta appreciate the extra effort to secure the transaction. Delivery time was also good. Prices are excellent compared to my vet. Will be ordering more product for sure!

Tip for consumers:
Best prices!! Half what my vet charges.

Products used:
Revolution

Service
Value
Shipping
Quality
Wow! So happy to find this vendor!
February 23rd, 2024
Verified site experience
• Previous review

Great price on Revolution for my kitty. Appreciate the no tracking option to save on shipping costs. Will be returning for repeat purchases.

Thumbnail of user maryb6608
1 review
0 helpful votes
April 7th, 2024
Verified site experience

Overall prices are very reasonable. Site is easy to navigate. Lots of information on products. I'm a loyal customer for life

Thumbnail of user carolq569
2 reviews
0 helpful votes
April 7th, 2024
Verified site experience
• Updated review

I love being able to get my dogs treatments online at a good price. I like the reward points which give me more of a discount.

Get deals
March 4th, 2023
Verified site experience
• Previous review

I love the great deals and savings on this site!

Great prices!
September 27th, 2022
Verified site experience
• Previous review

I have ordered our dogs' monthly heart and bug meds from CPC for several years. They are the best price and great quality and selection. There are always deals to be had too.

Thumbnail of user sarah.e.hall.1988
1 review
0 helpful votes
August 31st, 2023

I placed an order in July for 4 flea collars for my cats since the previous product I'd bought from elsewhere was having little effect, and these collars were close to $70 before tax and shipping from most recognizable places online. CanadaPetCare was selling them for about half the price of places like petsmart and petco, with more discounts on top of that, and I was desperate because the infestations were out of control. Shipping took about 11 calendar days after I placed my order on a Saturday, and all the collars looked legit when I inspected them (they had the batch codes imprinted, which seems to be a sign of legitimacy), and about a month later, the collars have knocked out at least 90% of the flea problem. I'm only buying another one now because one of my cats managed to lose his outside and I don't want to risk re-infestation with the temperatures still about 100 degrees a day. It is weird that they have Canada in their name, the product was an Australian version, and it shipped out of Singapore...but it was a great price and shipping time was acceptable, and I'll return to them when it's time to buy new collars next spring.

Products used:
Seresto Flea Collars for Cats

Service
Value
Shipping
Quality
Thumbnail of user nathanj.j
0 reviews
0 helpful votes
June 24th, 2022

I'm a volunteer and CanadaPetCare always help me with meds for pets. They help me save lives and I really appreciate it. The quality of all goods in on a really high level. Customer Service also great, thank you so much for the support

Service
Value
Shipping
Returns
Quality
Thumbnail of user expressalon
1 review
0 helpful votes
August 19th, 2023

This company is amazing! Good prices and great customer service. All went well from ordering to delivery. Very satisfied and will definitely buy again! Thank you!

Service
Value
Shipping
Quality
Thumbnail of user aimeei9
1 review
0 helpful votes
April 5th, 2024
Verified site experience
• Updated review

I buy all my pet meds here, whenever I can. Great prices, easy ordering, and they usually arrive in just a couple of weeks.

Always great prices and service!
March 13th, 2022
Verified site experience
• Previous review

Always order my heartworm and comprehensive de-wormers here, can't beat the price and shipping times are reasonable. Thank you!

Awesome place to save on pet meds
November 16th, 2021
Verified site experience
• Previous review

Website is easy to use, prices are great, and shipping is pretty quick even though it's international.

Thumbnail of user kylem854
1 review
0 helpful votes
April 7th, 2024
Verified site experience
• Updated review

I have always received my orders and the products work as they should. Shipping takes a little longer but the savings are worth it.

I trust ordering from Canada Pet Care
November 12th, 2023
Verified site experience
• Previous review

I've placed a few different orders throughout the year and have not been disappointed once. The products arrive a little longer than I would like but they always come as described and never come so late that it is unacceptable. I continue to order from Canada Pet Care.

Easy ordering, great rewards
October 20th, 2023
Verified site experience
• Previous review

I love earning reward points for every purchase. The products are exceptional and affordable.

Awesome
April 20th, 2023
Verified site experience
• Previous review

Good place saves money and time.

Just order
December 29th, 2022
Verified site experience
• Previous review

So far so good

Thumbnail of user garyy131
1 review
0 helpful votes
April 6th, 2024
Verified site experience
• Updated review

I've been using CanadaPetCare for many years. They have saved me tons of money and never had a problem ordering from them.

CanadaPetCare Rocks!
November 9th, 2023
Verified site experience
• Previous review

Great prices and quick delivery

Best Pet Care Company Out There!
July 31st, 2023
Verified site experience
• Previous review

Awesome prices and an easy website to navigate

Great Company and Prices
May 1st, 2023
Verified site experience
• Previous review

Cheap prices and fast shipping!

Fast and Cheap Price
March 23rd, 2023
Verified site experience
• Previous review

Cheap prices for pet meds and they ship fast!

Great Prices
November 2nd, 2022
Verified site experience
• Previous review

As always, I buy from CanadaPetCare. Best prices and quick delivery.

Great Products and fast service
July 17th, 2022
Verified site experience
• Previous review

Great prices and fast shipping, too!

Fast and Cheap Prices
April 16th, 2022
Verified site experience
• Previous review

You guys are awesome!

Fast and Cheap Price
March 3rd, 2022
Verified site experience
• Previous review

Awesome company to buy your pet's meds from!

Great Service
January 16th, 2022
Verified site experience
• Previous review

Been buying from Canada Pet Care for many years. Always deliver quickly and I have told my friends to order from them, too. Great prices, too!

Thumbnail of user laurah2921
1 review
3 helpful votes
May 24th, 2023

To be honest I was concerned about ordering from a company that I'd never heard of before. I charged my credit card nearly $200 on 5/11/2023 for Simparica Trio for 12 doses that would have cost me $360 from my local vet. I was pleasantly surprised that I received my dog's meds in just 11 days from the UK. They look authentic with the same packaging I normally get so I'm feeling like I made a smart decision by purchasing from this company.

Products used:
Pet medication

Value
Shipping
Quality
Thumbnail of user gloriah363
1 review
0 helpful votes
April 5th, 2024
Verified site experience
• Updated review

I get my pets flea medicine here. Best price around. Great turnaround in shipping product to me
Have NEVER had a problem getting what I order. Highly recommend!

Super!
April 11th, 2024
Verified site experience
• Previous review

Love this place. Fast and economical on product I use.

Awesome
December 28th, 2023
Verified site experience
• Previous review

Great company to do business with. Fast efficiency and quality products.

Awesome products
October 11th, 2023
Verified site experience
• Previous review

I have no problem with ordering the products I need. I receuve my products very fast and everything is always correct. My only complaint would be that your repeat delivery isn't accessible to edit such as changing or skipping a month. I can't get into them to use reward points or anything else. ITs frustrating for sure.

Quick service
August 3rd, 2023
Verified site experience
• Previous review

Product was processed and delivered sooner than expected. I have been using this company for all my furbabies necessities with no problems. I will continue to use them, they have lived up to my expectations as a great company to do business with.

Company amazing
April 1st, 2023
Verified site experience
• Previous review

I always receiving my products Fast. Love ordering from here. Have never had any problems. Will continue to use them and refer my friends to them.

Awesome product
September 6th, 2022
Verified site experience
• Previous review

I have ordered from this company several times and they have always responded fast and efficiently. Never had a problem getting products in a timely manner. And product seems to work very well on Mt dogs.

Best Products
August 2nd, 2022
Verified site experience
• Previous review

Canadapetsupply is very efficient and has a very fast turnaround delivery. Always received my correct order and not problems with products.

Awesome
January 13th, 2022
Verified site experience
• Previous review

This is my go to web page for nutritional supplements and flea medications for my fur-babies.

Thumbnail of user bettym700
2 reviews
0 helpful votes
April 7th, 2024
Verified site experience
• Updated review

You are the Best on getting my orders to me and also changing my orders when needed. I will never use any one else. Keep up the Awesome work you all do! I'm one happy customer.

Awesome!
January 19th, 2023
Verified site experience
• Previous review

Easy and quick to get checked out. I love Canada Pet Care. Saves me lists of money on my meds for my animals ( pets)

Thumbnail of user ms1483
1 review
2 helpful votes
January 7th, 2023
Verified purchase

I've placed 2 orders with them now, I received topical dewormer and 3 Seresto collars for my cats at less than half the cost of what I would have paid in the US. Products were genuine, shipping was as fast as it could be, coming from the UK. Items were delivered within 2 weeks of ordering. Will definitely purchase from them again. Excellent customer service as well. Be realistic with your expectations of shipping times and the items going through customs, the prices are well worth a little bit of a wait.

Tip for consumers:
Legitimate site, if you have any issues, contact customer service, they are very responsive.

Products used:
Profender & Seresto collars

Service
Value
Shipping
Thumbnail of user gomo310
1 review
2 helpful votes
June 30th, 2023
Verified purchase

I first ordered back in May of 2023 to get my cats frontline plus, the price sold me. I have multiple cats and couldn't afford the 12pk price in my country ($75 for 6 doses!) It was delivered a little over a week later; I put it on my cats and I could tell a huge difference! I put my second order in last week and it will be here tomorrow (I live in texas) so I'm overall really happy about the price, effectiveness of medicine and the quick shipping! Will be shopping for now on for all medicine needs.

Products used:
Frontline plus for cats.

Service
Value
Shipping
Quality
Thumbnail of user valeriek291
2 reviews
3 helpful votes
January 24th, 2023

Ordered pet meds on November 24, but they never showed up. The tracking number given does not show in USPS. I contacted the company and asked for a refund. They agreed to refund my money because it was more than 21 business days, but the refund has not made it onto my credit card. This company is not based in Canada. They told me they were shipping from the UK. I don't have any problem with shipping from the UK, but I don't like that the website is misleading and falsely suggests that they are based in Canada. On a positive note, they have responded to each of my emails. I can live with it if I get my refund, but I'm a little frustrated that it is taking such a long time. I would've taken advantage of a black Friday deal with another company if I I knew my meds were either not shipped or gone missing. Hopefully I will not need to open a credit card dispute. It is now over a month since I ordered.

Tip for consumers:
You are ordering from a company that is based in the UK. This means that your meds will take a very long time to get to you if they do at all. The company promised me a refund, but so far it hasn’t shown up on my credit card.

Thumbnail of user maryc3753
2 reviews
0 helpful votes
April 7th, 2024
Verified site experience
• Updated review

Love your prices have been using your web site now for a few years with out any problems

Fingers crossed
March 24th, 2023
Verified site experience
• Previous review

Will coment when I get my order Hope it dose not take to long

Thumbnail of user lornah107
1 review
0 helpful votes
April 7th, 2024
Verified site experience
• Updated review

No problems with this shopping experience. I love that I get point towards discount on my next order!

Ordering Revolution from US, no Rx needed, cheaper
July 8th, 2023
Verified site experience
• Previous review

Quick and easy to use site

Thumbnail of user alexandriaw63
1 review
0 helpful votes
April 17th, 2024
Verified site experience
• Updated review

Have used canadq Pet care for several years now and whether ordering on line or by phone, always, always pleased.

Easy-to-use
May 17th, 2023
Verified site experience
• Previous review

Easy and priced right

Thumbnail of user taram101
11 reviews
20 helpful votes
February 4th, 2024

I purchased a years' worth of revolution for my dog and they sent 6 months instead. I emailed them four times and they ignored every email for a month. I ended up having to file a dispute with my bank. I guess it seems like a good deal until you get half of your order. Then you're paying double. I would have been very understanding if they would have replied and explained it was an error on their part and that they'd send the other half, but they simply ignored me. Will never order from them again.

Tip for consumers:
Awful customer service

Products used:
Revolution for dogs

Service
Value
Shipping
Returns
Quality
Thumbnail of user joannf203
1 review
0 helpful votes
April 6th, 2024
Verified site experience
• Updated review

I love this company. They are reliable and are always giving great discounts. I love their reward system for repeat customers. I highly recommend! But need to allow 2 to 3 weeks for delivery to U.S. which is understandable.

Easy, quick, reliable and reasonable
July 28th, 2023
Verified site experience
• Previous review

The ordering process is so easy. I've never had a problem. Allow at least 2 weeks to get your shipment if you live in the U.S.

Easy and Quick
April 6th, 2023
Verified site experience
• Previous review

Love this website! So easy to use.

Thumbnail of user williamt2203
2 reviews
0 helpful votes
April 5th, 2024
Verified site experience

Quick and easy purchase. I hope the shipping and product are as good! Thanks!

Thumbnail of user dawni87
1 review
0 helpful votes
April 17th, 2024
Verified site experience
• Updated review

Great prices and Great customer service! Did not have a problem, I just forgot to shut an auto-shipment off.

Love CanadaPetCare.com
December 15th, 2023
Verified site experience
• Previous review

I love how easy it is to order from your website and that I do not need a prescription. Thank you!

Completely satisfied
September 5th, 2023
Verified site experience
• Previous review

Really happy I found Canada Pet Care! Half the price of Chewy and no prescription needed. I have a senior dog and refuse to make her go to the vet every six months to renew a prescription.

Half the price
April 6th, 2023
Verified site experience
• Previous review

A friend told me about this site and I'm glad she did. Half the price of Chewy and no vet script needed

Thumbnail of user laurar2789
1 review
0 helpful votes
April 15th, 2024
Verified site experience

It's so easy and affordable. Even easier since I set up auto delivery.

Thumbnail of user julesn9
1 review
0 helpful votes
April 6th, 2024
Verified site experience
• Updated review

Very easy ordering. Very happy with CanadaPetCare. I will continue to do business with CPC as long as my Molly is alive.

GREAT VALUE
August 6th, 2023
Verified site experience
• Previous review

I have a ordered a number of items from Canada Pet Care and the shipping is free plus the items arrive very quickly. This is a VERY HIGLY RECOMMENDED on line vendor.

Easy
October 6th, 2022
Verified site experience
• Previous review

Canada Pet Care makes it sooooo easy to purchase my pet care needs. Keep up the good work!

First Class
May 7th, 2022
Verified site experience
• Previous review

Easy, No Fuss.

Fantastic
April 6th, 2022
Verified site experience
• Previous review

Easy... fast... great prices

Thumbnail of user dianav189
1 review
0 helpful votes
October 8th, 2021
Verified purchase

I love shopping at CanadaPetCare.com. They have exactly what I want and the best prices anywhere. I buy both Bravecto and Interceptor through them and never have any issues. Products are always exactly as described and shipping is fast.

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From the business

CanadaPetCare is one of the leading pet care supplies retailers for cheap dog & cat preventatives. Visit online to order best flea control & treatment for dogs, joint guard and other diseases related pet supplies.

Company Representative

Thumbnail of user andreww62
Andrew D.
Typically responds within 7 days

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