• CanadianTire

CanadianTire

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Overview

CanadianTire has a rating of 1.44 stars from 206 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanadianTire most frequently mention customer service, next day, and store manager problems. CanadianTire ranks 152nd among Tires sites.

  • Service
    112
  • Value
    101
  • Shipping
    54
  • Returns
    74
  • Quality
    87
Positive reviews (last 12 months): 11.3%
Positive
6
Neutral
0
Negative
47
32
See all photos

What reviewers want you to know

Positive highlights

  • I am a Canadian Tire fan and this makes me a online fan as well.

Critical highlights

  • Then Customer service refused to take us, as a male manager was training new staff.
  • I called the service manager, John, and he said he is not responsible for towing.
How would you rate CanadianTire?
Top Positive Review

“Winter tires”

Steven K.
1/25/24

I bought winter tires in Niagara falls at Canadian tire in November to be ready. I met with a sales representative that gave me advice on tires, I was very worried about the snow after last years disaster in my vehicle, he explained the tires were all on sale so I asked for the top 3, I brought Continental winter contact S1 which were costly but I will say, awesome set of tires and recommended them to anyone, I have only 2 wheel drive Kia Soul ex great so far!

Top Critical Review

“Service of tires”

Александр Г.
11/7/23

Worst service in Winnipeg, St James Street. They scheduled it for 9 days, arrived exactly at 6.15, but the salesman said that the mechanics were very busy and it was impossible to change the tires today. After a long conversation, he found a free mechanic and promised to change the tires within two hours, but after 1.5 hours he said that my wheels were not yet in stock and he did not know why or when they would be delivered. They are the worst in Winnipeg and just ruined my time…….

Reviews (206)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (56) canadian tire (123) service manager (6)
Thumbnail of user climatmarket2017
1 review
0 helpful votes
November 7th, 2023

Worst service in Winnipeg, St James Street. They scheduled it for 9 days, arrived exactly at 6.15, but the salesman said that the mechanics were very busy and it was impossible to change the tires today. After a long conversation, he found a free mechanic and promised to change the tires within two hours, but after 1.5 hours he said that my wheels were not yet in stock and he did not know why or when they would be delivered. They are the worst in Winnipeg and just ruined my time…….

Service
Thumbnail of user maksimetsarsen
1 review
0 helpful votes
January 17th, 2024

I bought a defective battery - it sparks. Brought. There is no refund, there is no guarantee. The starter burned out in the car. They said it was my problem. The battery type is working, not accepted - enjoy.

Tip for consumers:
The goods and service are terrible, be afraid. I bought a defective battery - it sparks. Brought. There is no refund, there is no guarantee. The starter burned out in the car. They said it was my problem. The battery type is working, not accepted - enjoy.

Products used:
The goods and service are terrible,

Service
Returns
Quality
Thumbnail of user jamien117
3 reviews
2 helpful votes
December 29th, 2020
Verified purchase

Placed an order for next day pickup. Checked in online when I arrived and within 3 minutes they had my order in my truck! Would have been 5 stars but one of the ornaments was clearly defective so I was disappointed that they packed it in my order.

Service
Value
Shipping
Quality
Thumbnail of user sekandas
1 review
0 helpful votes
January 25th, 2024

I bought winter tires in Niagara falls at Canadian tire in November to be ready. I met with a sales representative that gave me advice on tires, I was very worried about the snow after last years disaster in my vehicle, he explained the tires were all on sale so I asked for the top 3, I brought Continental winter contact S1 which were costly but I will say, awesome set of tires and recommended them to anyone, I have only 2 wheel drive Kia Soul ex great so far!

Service
Value
Quality
Thumbnail of user nismo426
1 review
0 helpful votes
March 18th, 2024

Canadian tire denied the warranty to replace a faulty car battery. Just wasted my money to get a higher grade warranty battery

Service
Value
Returns
Quality
Thumbnail of user mirh14
1 review
0 helpful votes
February 5th, 2024

Otherday, I had an emergency situation. I changed my daughters winter tire, she drove way, few mins back she came back saying one of the tire loosing pressure. It was Friday night 7:30 pm. All the tire places I knew closed already. Only near by option was Ajax Canadian tire. I call the store and the guy said they are closing at 8, if I can come by quickly they can have a look. It was 5 min way fro my home, so I rush to the place and the guy was super helpful and friendly. I told the guy that I suspected it was the Valve, they checked it and found that the valve was loose. They tightened it up and all good after. When I wanted to pay, they said, don't need to pay. I was surprised and very satisfied with the service at the same time. This is call customer service as I had done some car works for my other car at this place before. The reason I am calling it superb because I had other day one of the most horrific customer service experience at Audi Durham. I bought a car from there for my daughter and they refuse to switch the regular tire to winter tire which I had on rims without charging. So, Canadian Tire at Ajax was a blessing. I really appreciate their Service and definitely will recommend others as well. Thanks again for such a superb service, Canadian Tire.

Thumbnail of user arashd3
4 reviews
1 helpful vote
January 21st, 2024

Ordered winter tires online on 2024/01/17. I was aware of my car's tire size but the Canadian Tire online store doesn't provide you with any tire size and asks for your car's make and model instead. As shown in the screenshots, the system confirms this product is fit to your car in several stages during the shopping process. The platform also redirects you to book an appointment for the installation and I made it as well for 2024/01/17 at 12:30 PM, Vancouver, Grandview & Boundary, BC automotive department.
On the appointed day, I drove to the certain Canadian Tire location and after two hours of waiting they told me that the tires were not compatible with your car! Nobody inspected this matter at least avoiding to tire uninstall/reinstall! The technician who called me to inform me about this incompatibility had no clue about the online procedure. Moreover, when I got back home I noticed that they forgot to put the tire lock key back in the car! Regardless of wasting almost a week and two times driving to the Canadian Tire location and back which ruined my weekend, I even can't trust my existing tires anymore due to their unprofessionalism and mismanagement.

Products used:
Certified WinterTrek Studdable Tires

Service
Value
Shipping
Returns
Thumbnail of user yvonned314
1 review
0 helpful votes
January 2nd, 2024

I bought a bathroom cabinet and realized by putting together it's made of prest board. Found this too late as it fell apart while building. Who would put this material in a bathroom.Now I have garbage to go and out the price I paid.
Not impressed and I did shop weekly in Canadian Tire

Tip for consumers:
It’s garbage out of prest board
Now stuck with putting it out to the garbage

Products used:
Bathroom cabinet

Value
Quality
Thumbnail of user georgec1109
1 review
0 helpful votes
June 17th, 2021

Paying my bill at till and noticed that the man standing behind me was without a mask. Everyone else was wearing a mask. How did he get into the store without a mask? We were checked at the front door by an employee. Why was he not told to put one on or leave?

Products used:
lawn mower and fishing tackle

Service
Value
Quality
Thumbnail of user nikkih287
1 review
0 helpful votes
March 2nd, 2024

Subject: Unacceptable Service Experience - Failure to Honor Delivery Commitment

Dear Canadian Tire Customer Service,

I am writing to express my extreme displeasure with the recent delivery service provided by Canadian Tire and your chosen carrier. My order, with the commitment to deliver on Feb 27, 28, 29, and March 1, has been a complete failure, leading to a level of frustration that I find utterly unacceptable.

Despite my diligence in waiting at home during the prescribed time slots indicated, the delivery has not taken place on any of the specified days. To exacerbate matters, when I called and spoke with a representative, I was provided with the driver's number, only to be met with voicemail and zero response.

This level of service is not only disappointing but also reflects a severe lack of commitment to your customers. I have invested time and energy into ensuring someone is available to receive the delivery as per the advised schedule, and the result has been nothing short of ridiculous.

Given this experience, I want to inform you that I have every intention of returning the items for a full refund. It is evident that the service I expected has not been provided, and I am inclined to take my business to a competitor who values and respects its customers' time and commitments.

I urge you to investigate and rectify this situation promptly to avoid further damage to Canadian Tire's reputation. Customers deserve transparency, reliability, and respect for their time, which unfortunately, has been sorely lacking in this instance.

Sincerely,
Nikki

Products used:
None as never delivered.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ala283
1 review
1 helpful vote
December 15th, 2023

I thought that Canadian Tire is a reputable company; however, they sold me a rim and tire that was not compatible with my car but I was not aware that they were not able to tighten knobs and didn't share this important information with me.
Today, I found out from my service advisor that it is not even safe enough to drive with this car one kilometer!
Be aware of these unprofessional service provider from Canadian Tire.
If your safety is important to you then don't trust them.
My experience was with High Tech location in Richmond Hill, Ontario

Thumbnail of user kevinw2438
1 review
0 helpful votes
February 9th, 2024

Canadian Tire's website has always Sucked. They clearly have non technical people building the site.

Thumbnail of user dan001trm
1 review
1 helpful vote
November 15th, 2023

Went into this CanadianTire store located in London on Wonderland Road and told them that my parking brake wasn't working. I was told they wanted to do a brake inspection that would be deducted from the bill when they determined what was wrong.
After the assessment, I was told that I needed a new parking brake cable and full brake service paired with an estimate of $1,300 for the work.
Paid the inspection fee and went to another garage where they adjusted the parking brake at the rear wheels for $100 and fixed the problem!
Too bad you can't rate these con artists negatively!

Tip for consumers:
Date of service Nov 3, 2023. Didn't keep the receipt.

Service
Thumbnail of user robertu692
1 review
3 helpful votes
December 4th, 2023
• Updated review

Every time I go in there, it's the same.

I took a long break from Castlegar Canadian Tire after terrible treatment by the manager, Ray. Went back recently because Castlegar still doesn't have a Walmart to cover basic stuff that the Dollar Store doesn't carry.

Nothing had changed. Maybe a few new faces. But that's it. Same terrible service and grumpy sad-looking staff members. The whole Store seems dysfunctional.

And on a less personal note, the sales aren't what they were a few years ago. Not really worth going in unless you can't find what you need at a better local store or on Amazon.ca.

If Canadian Tire in Castlegar is to continue, I think they need new management and a whole new outlook. The image is tired and sad. Everyone knows this.

Service
Value
Returns
Quality
I got profiled and kicked out.
July 7th, 2023
• Previous review

If I could give this store zero stars, I would. After decades of frequenting the Castlegar Canadian Tire store, and after thousands of dollars worth of purchases over the years, I will probably never go there again.

Last week I went in with my son to look at lego and knives, a pretty normal everyday, and usually uneventful, shopping trip for a father and son. However, that day things were far from everyday.

A few minutes after our arrival, we were swarmed by four male members of staff, including the manager, Ray, and ordered out of the store. Not even given a chance to enquiry as to why. Just order out. Halfway to the front of the store, while having my personal space invade, the manager, Ray, he finally told me why we were being ejected. I had a backpack.

After I explained that my car was in the shop and that a backpack made the most sense for me to pack heavy groceries etc. home, and after I pointed out other customers with backpacks, rather than treating me like a person, or even just a good customer, Ray kept walking at me and repeating that I needed to leave.

Later at the front if the store he called the RCMP, and told me I could wait there and they would escort me out.

I waited, and while I did I saw a friend. She also had a backpack. I asked her if she thought it was fair that the stores policy (only just pointed out to me) was fair, seeing how it didn't seem to be equilateral enforced. Before she could answer, the manager, Ray, lept in between us (this is all shown on the CT cameras and reviewed by the RCMP) and pushed me back. When I took out my phone to check the time, Ray then grabbed it, pushed me again, and then attempted to snatch my glasses off my face, saying that I didn't need them and that they were a disguise (I have one darkened lens due to an eye injury.

When thr RCMP arrived I explained what had happened and that I felt threatened and was physically pushed.

Later, I called corporate Canadian Tire and made a formal complaint.

I do not expect anything will come of this. And I strongly believe that I was profiled and targeted by Ray and his staff at Castlegar Canadian Tire, because I have a bit of a scruffy appearance and odd-looking glasses. Why else would I be treated like a criminal while others at the same time with backpacks like mine, shopped freely without a swat team of red shirts descending on them.

So, be warned. Leave your backpack at home or prepare for the corporate tire to roll right over you.

Service
Thumbnail of user pissedoffa4
1 review
0 helpful votes
November 4th, 2023

Every time I go into this store what a disappointment same $#*!ty staff poor attitudes. I feel the owner may need to show up and see his $#*! monkey staff and total lack of appreciation of employment probably fire a few to wake the others l get it's hard to find workers but the folks I had the pleasure of dealing with could be replaced with monkeys any choice is better then the 3 I had the pleasure of dealing with hope someone man's up and reads what the customers feel as to hide and avoid it hoping it will go away. Totally disgusted with my experience again hopefully we can get a princess auto or something in our town so we don't have to have the Camrose Canadian tire experience. Just real sad they managed to group the biggest bunch of society waist into one building. To the staff I had dealings with you are not fit to clean toilets in a homeless shelter.

Tip for consumers:
Not sure

Products used:
None I walked out I was so pissed off

Service
Value
Returns
Quality
Thumbnail of user garym2705
1 review
0 helpful votes
December 11th, 2023

Filled a Canadian Tire review, tried to scam me out of $250.00
Don't do reviews with them.
I should've known better, but I didn't think this company would be part of a scam.

Thumbnail of user olivian171
2 reviews
1 helpful vote
June 7th, 2023

After buying 3200 dollars of tires and rims which would not fit my truck. The so said owner would not return my money even though he was aware they didn't fit cause computer gave wrong configuration. He then decided to tell me off in front of customers with no response from me and then asked me to leave store. CT customer service has still failed to resolve this after ten days and counting

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidt2714
1 review
3 helpful votes
March 13th, 2022

Cdn tire bovaird I had sway bar front end work on my Sante fe it took like one hour which was great until I got billed 500 dollars for labour when I asked the mechanic why he told me it was shop charge who makes 500 per hour this guy is a mechanic not a surgeon david t brampton

Thumbnail of user pablod96
1 review
0 helpful votes
December 2nd, 2023

Guess what, not all CT stores equal
Guess what, pricing at Canadian tire stores is not uniform. Recently decided to purchase top tool chest item 058-1847-4. I saw it advertised at Canadian tire on clearance for $449.93. I drove to Canadian Tire store on Coventry Road on Ottawa's east end and they had it at $499.93. I showed ad which I thought was all Canadian tires, and after manager came, he showed me that their store had it at the $499 price, and told me they no longer, since Covid, price match, EVEN THEIR OWN STORE! Went to Merivale store and bought for $449.93 plus HST. Noticed that some LED lights w/additional expansion wing lights which were close to $50 in Coventry store were $19.93 ( not sure what cents were) at Merivale store.Avoid Coventry store I suspect more expensive on everything.
Date of experience: 01 December 2023

Products used:
Same at better price another store same Franchise

Service
Value
Thumbnail of user gregmarkus4444
1 review
0 helpful votes
October 23rd, 2023

I would not recommend to anyone to use their online orders. If you have a problem, they are the most unprfessionnal.

Tip for consumers:
do not buy online with Canadian Tire

Products used:
online orders

Service
Value
Thumbnail of user barriesaltcave1
1 review
2 helpful votes
July 26th, 2023

Lost red tent poles on dining tent and replacement parts come from USA. Outbound is owned by Canadian Tire. Maximizing profits? Replacement cost is $64 USD. Tent will go on sale soon for this price. I agree with most reviews…not the store it once was as more examples not noted here. Sold us out.

Tip for consumers:
The tent is 5 years old but still good to use so needed to replace poles. Canadian tire offered me $50 gift card for my troubles but won’t replace tent.

Products used:
I will need new tent

Shipping
Returns
Thumbnail of user claudep87
1 review
3 helpful votes
January 7th, 2023
Verified purchase

Hello we purchased new Hoover cordless vacuum,440$ 6 days later after using it only twice vacuum quite working,tried to return item at store to get a refund,they told us they can't we must contact Hoover our company our selves! Be aware folks on Canadian tires return policies!

Thumbnail of user manavs12
1 review
0 helpful votes
October 13th, 2023

They are robbers charge me 460 dollars for inspecting and my car is in parking in 80 meters away from the Canadian tire they guys are legal thieves only battery change they charge 1000 dollars robber in the shape of Canadian tire employees never help anyone so avoid to go there I m new in this country they take my all money

Thumbnail of user tamarac19
28 reviews
54 helpful votes
July 15th, 2018

The site has great sales. You can even select an item and be notified when this item goes on sale.
The option of delivery to house or store. The in store delivery is usually next day and free. However there are times when you may have to wait for item to be shipped in from other stores; longest I waited was 3 weeks.
You earn valuable canadian tire dollars on every purchase.

Thumbnail of user jtrouzes
1 review
0 helpful votes
October 3rd, 2023

Saw a dog in the store, was shocked, absolutely disgusting, don't they know that dogs kill and mutilate children everyday?

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About the business

Get anything from auto parts to home d̩cor, outdoor living products, fitness/sports equipment, tools and more at Canadian Tire online or one of 500+ stores.

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