• CANARSEE

Overview

CANARSEE has a rating of 3.63 stars from 16 reviews, indicating that most customers are generally satisfied with their purchases. CANARSEE ranks 10th among HVAC sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    4
  • Quality
    4

This company does not typically respond to reviews

3
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How would you rate CANARSEE?
Top Positive Review

“Best price for pex tubing!”

Nick G.
8/23/15

Great service; ordered my 900 ft of PEX tubing and got it in a few short days. Gotta love the prices these guys offer, definite competitors for the future of this industry.

Top Critical Review

“No customer service!”

Thomas M.
4/13/23

This company along with its other companies called Nations warehouse and PEX Universe have horrible customer service. They sent me a piece of junk radiator and will not return emails or phone calls so I can return it.

Reviews (16)

Rating

Timeframe

Other

Thumbnail of user joeb157
1 review
1 helpful vote
June 24th, 2015

There are a bunch of plumbing suppliers with an online presence, but often I can't find what I need. Either the supplies I need are obscure or just not common, or are pieces to connect to other mechanics in plumbing. However, I found everything I needed at Canarsee.com, and I was impressed that they had not only seats and toilets, but circulator pumps for my boiler. I'm very pleased with my products, and I just wanted to give Canarsee.com a shout out so that others will know about it.

Thumbnail of user shawnc23
Shawn C. – CANARSEE Rep

Thank you for your kind review. We at Canarsee try to specialize in making your shopping experience as convenient as possible. Our large inventory is broken down into sections and sub-categories for that exact reason. We are glad you are enjoying your products, and just wanted to thank you for a great review!

Thumbnail of user nickg46
2 reviews
1 helpful vote
August 23rd, 2015

Great service; ordered my 900 ft of PEX tubing and got it in a few short days. Gotta love the prices these guys offer, definite competitors for the future of this industry.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexanderg20
2 reviews
0 helpful votes
October 31st, 2015

Love Canarsee Supply for best price policy and fast shipping. Now Canarsee is my favorite pex supply online. Keep doing great job!

Service
Value
Shipping
Returns
Quality
Thumbnail of user davida198
1 review
1 helpful vote
October 19th, 2015

Purchased a tankless water heater made by Takagi, to install in my home. The customer representative from Canarsee helped me make my decision by explaining all the pros and cons between the Rheem and Takagi brand. I got the item shipped for free and have been satisfied with it ever since. My shower water becomes hot almost instantly compared to before. Thank you Canarsee Representative, for all your help.

Thumbnail of user michaelw3380
2 reviews
0 helpful votes
April 13th, 2023

This company along with its other companies called Nations warehouse and PEX Universe have horrible customer service. They sent me a piece of junk radiator and will not return emails or phone calls so I can return it.

Thumbnail of user marks313
3 reviews
1 helpful vote
December 15th, 2015

Air vents have always been one of my favorite things to purchase through online supplies, but lately I feel like I have been getting horrible quality. Canarsee had a nice variety of air vents to select from, and made my shopping convenient. I ordered a taco air vent for my heating system, and have been living without a worry ever since. Keep good service!

Thumbnail of user garryl9
1 review
0 helpful votes
September 17th, 2015

Great supply of plumbing tools from Chanellock I was really satisfied with their diversity. They have everything you could ask for and more. I think I even found a beer opener on the website. Lol

Thumbnail of user erics262
6 reviews
6 helpful votes
November 3rd, 2020

Great prices but they are lying about free shipping over $99. Tried couple times to order (all over 100.00) but each time a shipping fee. Searched for a disclaimer, called, & email-nothing. They operate out of soccer complex not a warehouse! Canarsee prove me wrong!

Thumbnail of user keithg25
1 review
0 helpful votes
August 10th, 2015

Im a DIY'er and Canarsee.com was an amazing shopping experience. My order was easily processed and delivered promptly. I loved their layout on the website, and how easy it was to use and place an order. I won't be using any other website for all my plumbing needs. I just wanted to leave a positive review for an amazing business. Thank you Canarsee!

Thumbnail of user shawnc23
Shawn C. – CANARSEE Rep

Thank you for your glowing review! We appreciate your kind words, and amazing business. It is because of great customers like yourself, that we strive to do better!

Thumbnail of user antonyw6
1 review
1 helpful vote
July 30th, 2015

With my old radiant floor heating system in need of maintenance, I was shopping around for some tubing that would not only replace, but last longer than what was originally provided. After reading some reviews, I decided to go with the ½" Oxygen Barrier Pex Pipe by Everhot at the Canarsee store. I purchased 900' feet because I wanted some extra just in case I needed to make repairs or for other uses.
Needless to say I was very impressed. The tubing was very strong while being easy enough to cut and place into the old fittings. It was not long before I was finished running the piping and I could not be more pleased with the results. The polyethylene tubing provides a great application for the heat emanating from the water inside the tubing while the oxygen barrier nature of the product means that I will not have to worry about it corroding any metals as part of the system.
Strong, flexible and easy to install, the Pex Pipe was well worth the low price and I hope to get many years out of this remarkable product for my new floor heating system.
Of course, the 25 year warranty certainly helped me make my decision to go with Canarsee and I received the product within a few days which was just in time for the weekend. Canarsee also provided free shipping which made the purchase even better, which means that I can heartily recommend Canarsee as the place to purchase Pex Pipe and the many other products they offer as well.

Thumbnail of user shawnc23
Shawn C. – CANARSEE Rep

You made right decision as all other do when choosing to shop with Canarsee. All our PEX tubing comes with a 25 year manufacturer warranty to help people make that final decision. We stay on top of our shipments to ensure customer satisfaction, glad to see it's paying off!

Thumbnail of user danielm201
1 review
0 helpful votes
December 13th, 2015

Whenever I place an order through an internet supply I feel like I always get the wrong end of the stick. Either it is via shipping, the difficulty to place the order, or something far worse such as receiving the wrong item in the mail. For the first time I easily made a purchase, overnight shipping, and got it the next day. That is how you make a customer happy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kb556
1 review
1 helpful vote
May 27th, 2020

1st they have good prices but go elsewhere. They never answer their phones, they never respond to emails. Maybe a week or two later they respond its unbelievable. How do they conduct business.
I am still waiting for a credit on items i had returned almost 2 weeks ago. Their policy is 3 days after receipt they will credit you back. Well still isnt happening... and they dont answer their phones and if I leave a message they dont respond to that either... unbelievable. I wont buy anything from them again. BEWARE!
I sent a email just today and also called but went to voicemail. Buy elsewhere even if you save some money its not worth the problems and time with the lack of their responses. If you have an issue. Plus even though they have free shipping to you. When you return something you pay for the shipping. Thats understandable but they also take off your credit amount the cost of what the shipping of those items would have been. Are you kidding. How slimey is that. Such poor business practice. And the lady couldnt even give me what that figure would be. She guessed but had no idea. Stay away. Buy elsewhere... its so aggravating...
This is an actual review... of what happened to us.
5/29/20 AND STILL NO CREDIT. NOW THEY WANT TO CHARGE ME FOR THE SHIPPING BACK OF THE FED X PKG. THAT WAS ORIG. LOST BECAUSE CANARSEE SENT IT TO THE WRONG ADDRESS. ITS ON THEIR OWN INVOICE MY SHIPPING ADDRESS AND THEY SENT IT TO THE WRONG BILLING ADDRESS. THATS NOT MY FAULT BUT THEY WANT TO CHARGE ME FOR THE PKG. GOING BACK TO THEM. ARE YOU KIDDING... PLUS ITS NOW 2 WKS. I AM AWAITING MY CREDIT FOR SOME ITEMS RETURNED. THEIR POLICY IS 3 DAYS I HAVE MY CREDIT BUT NOW ITS 2 WKS.AND THEY FINALLY RESPONDED TODAY THAT THEY WANT TO CHARGE ME FOR THEIR PKG. RETURN.
PLEASE BUY ELSEWHERE. IF THERE IS A MISTAKE OR A RETURN ITS A NIGHTMARE. BIGGEST PROBLEM IS THEY DONT ANSWER THEIR PHONE OR RETURN EMAILS. ITS BEEN A WEEK SINCE I HEARD FROM THEM. AND NOW I AM STILL WAITING YET AGAIN FOR MY CREDIT... TERRIBLE TERRIBLE CUSTOMER SERVICE, RESPONSE TIME AND OVERALL BUSINESS PRACTICE..

Thumbnail of user stanleyw24
3 reviews
1 helpful vote
November 25th, 2015

This Thanksgiving I’m going to be thankful for Canarsee. I feel like every time I need to find something plumbing or heating this website is quickly becoming my go to site. From retrofitting my plumbing pipes to installing an electric heating mat, these guys have great prices, fast shipping, and answer all my questions right away!

Thumbnail of user williaml1864
1 review
0 helpful votes
December 20th, 2021

They do not pick up phone they do not respond to email
Do not buy did not deliver product had to work with my Credit card company to stop payment
Called multiple time always voice mail never responded to email

Service
Value
Shipping
Returns
Quality
Thumbnail of user markf99
2 reviews
0 helpful votes
December 16th, 2015

Great selection of hard to find sump pumps. Thank you for your good job guys, I am alsways be with you!

Thumbnail of user randyj34
1 review
0 helpful votes
August 29th, 2017

I ordered a pump eight days ago and have not heard anything from Canarsee about shipping or delivery, only the sales order and then my credit card showed they charged it. I tried calling yesterday and twice today and had to leave a message. Still nobody has called me back. Although this afternoon, I received an email with the tracking number showing that they printed the shipping label. The web site showed in stock and usually 5-7 days shipping, so I expected the pump before today, and not to get an email that they are shipping it after I had to remind them about the order. And still no return phone call.

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From the business

Canarsee online store specialize on HVAC, Plumbing and Air Quality products from major brands.

Business History

Canarsee brand comes from the name of native tribe of Brooklyn, Long Island Indians.

Company Representative

Thumbnail of user shawnc23
Shawn C.
Typically does not respond to reviews

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3.6
16 reviews
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