• Carport Central

Carport Central

Overview

Carport Central has a rating of 3.91 stars from 148 reviews, indicating that most customers are generally satisfied with their purchases. Carport Central ranks 14th among Building Construction sites.

This company responds to reviews on average within 16 hours

Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

  • He is very knowledgeable and very helpful caring with all of his customer service.

Critical highlights

No critical highlights yet

How would you rate Carport Central?
Top Positive Review

“Exceptional Service”

Katrina P.
2/18/23

Our family has purchased several buildings from Carport Central and we have had nothing but wonderful experiences. Michael Bond is super responsive, smart and quick. We love Carport Central.

Top Critical Review

“Still no repairs”

Judy H.
3/15/23

Well now it is May 28th, 2023 and still no one has come back to fix their stupid mistakes. It's been 8 mo since garage was completed in the dark (midnight). Not a peep from anyone about when this will get fixed. My guess is never. I can't stress enough how important it is to not give them all their money until your completely satisfied. Not one phone call from Carport Central or Coast to Coast to set up repairs. DO NOT USE THEM

Reviews (148)

Rating

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Reviews that mention popular keywords

customer service (12)
Thumbnail of user judyh1311
1 review
2 helpful votes
March 15th, 2023
• Updated review

Well now it is May 28th, 2023 and still no one has come back to fix their stupid mistakes. It's been 8 mo since garage was completed in the dark (midnight). Not a peep from anyone about when this will get fixed. My guess is never. I can't stress enough how important it is to not give them all their money until your completely satisfied. Not one phone call from Carport Central or Coast to Coast to set up repairs. DO NOT USE THEM

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Thumbnail of user mariar2083
Maria R. – Carport Central Rep

5/30/23 I apologize for this experience. Our customer service manager will be contacting Coast To Coast and we will contact you with an update. I apologize for the inconvenience.

Finally a garage
October 28th, 2022
• Previous review

Garage was finally completed the first part of September 2022, one year later. The 3 day build (per workers) took 5 with many issues that could have been avoided by workers. The last 2 1/2 days (very late starts) took them well last 11 pm ea night. My gut said to not pay in full until we could inspect in the daylight but we did anyway. Now the daylight showed they installed the valley flashing on the outside if the siding and trim. Either they don't know what they are doing or the 11:30 pm finish job was hurried. The latter would be my guess as I asked they mail times about putting it up before the siding was screwed on. Well now it's been over a month and we are still waiting for them to get a crew here to fix this. Will it be another month? Hope not as the weather us changing and I don't want water damage to my vehicles inside. Will update when we are "completely " finished.

NO GARAGE
May 17th, 2022
• Previous review

Update from May review. It is now August 2022 11 mo later and still no garage. I get only lies, excuses and then silence. No communication at all. This company and Coast to Coast Carports work together to scam you into signing and giving a non refundable deposit and they won't deliver. Get legal advice up front and search other companies. They only give positive feedback on their website. Google further reviews and you will find out what they have done to MANY people.

Tip for consumers:
Use another company and an attorney

Products used:
None delivered

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Thumbnail of user mikea1934
2 reviews
1 helpful vote
October 10th, 2023

Contacted carport central and asked if they could build a residence like they advertise. We were picked one of there buildings and they said no problem. We sent them close to $17,000 dollars to get our engineered plans which we received. Took them to our county and they said this is not a residence it's nothing more than a garage with 2 ft. Thick walls and windows not to fire code. They said nothing can attach to there walls or building could collapse. We Contacted carport central and we have got nothing but a run around they are blaming coast to coast who they had engineer the plans. All I want is my money back because they can't engineer a residence with interior walls attached to there building or a building without 2 ft. Thick walls.

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Thumbnail of user carlam684
Carla M. – Carport Central Rep

Coast to Coast has modified your engineered plans to meet your local building codes. Coast to Coast has reached out to Lane County in regards to you updated plans. Lane County will not speak with Coast to Coast regarding the updated plans without permission from the customer. To resolve this issue, please reach out to Lane County and give them permission to speak with Jane at Coast to Coast regarding you plans.

Thumbnail of user allenw496
1 review
0 helpful votes
October 24th, 2023

Carport Central could not give me a definitive date of when they were going to install my building. I told them I had a local contractor that installed the buildings and then it would be a benefit to them 2 contact them it. Would save them motel expenses drive time delivery time gasoline except? They gave me a story about this company to this company. In these people in the in the bottom line they said they use independent contractors and I told them. Why can't you use an indep and the contractor locally? I gave them a phone number. I called green sky if you're having a problem call green sky. It's one of the financiers tell them the problems looked at better bitter business bureau. I should have looked before I dealt with these people.

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Thumbnail of user danielh1796
1 review
4 helpful votes
August 25th, 2021
Verified purchase

They took a $1290 deposit with the promise of a 6 week delivery on 3/01/21. Six months later, still no carport.
They have stopped answering E-mails and phone calls.
DO NOT USE THIS COMPANY!

Thumbnail of user trenikae
Trenika E. – Carport Central Rep

Thank you for reaching out. I am not able to find an account for you based on this information. The Steel Industry has experienced unprecedented shortages that are beyond our control. We do apologize that your experience due to the shortages and price increases that happened as an aftermath of Covid has delayed the process. Please send us your e-mail and phone number via PM when you have a moment.

Thumbnail of user loisd29
2 reviews
1 helpful vote
June 26th, 2019

We recently had a step down barn installed on our property in Lewiston CA. Zack was the lead worker and was very professional and worked very hard in erecting this building. The only problem we had was the buiding was suppose to be 42x 36' and is actually only 34' deep.

Thumbnail of user jamesk1061
4 reviews
10 helpful votes
December 31st, 2021
• Updated review

So far I have one roll up door that they installed incorrectly that is junk. Lasted 3 years. This company is still a joke. I'm still fighting problems with the building 3 years later. It is all based on how they built it. I now find spots they spray painted to hide. 3 years later the spray paint is fading. They also put all the flashing on wrong. It causes rain to run into the building. They never installed the header seals from the contract and they were the ones that made the contract

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Thumbnail of user trenikae
Trenika E. – Carport Central Rep

If the issue has not been resolved, could you please send us your information, we will be glad to investigate what has happened and see what we can do to resolve this issue. Please call us at 980-321-9898 or e-mail us (info@carportcentral.com) We will be glad to assist you.

Never finished my building and it has been almost 2 years
April 5th, 2020
• Previous review

Left and never installed one door because they didn't have hardware with them. They shipped it to me and I had to install myself. All 3 roll up doors they installed are not correct. The header seals I paid for and were in the contract were never installed. It has been almost 2 years and they have not finished it. They sure bug us about a payment even though they never completed the building and signed our names on almost everything themselves

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Thumbnail of user brianb2725
1 review
2 helpful votes
September 28th, 2021
Verified purchase

The entire experience has been horrible. It took over 7 months and me having to change the colors to have it built. They claim the bottom trim is not included after it was built, even though the sales rep and I had a lengthy conversation about it before i paid the deposit. A door hung over in inch off and a window that dont open. Gaps in the roof that will allow the wind under to rip it off. Run the other way.

Thumbnail of user trenikae
Trenika E. – Carport Central Rep

Hello Brian, i apologize about this, however you have been notified that Coast to Coast is going to go out and look at your building; They are just working on a schedule for this to inspect the building and doors. You may call Coast to Coast to check status also 1-866-267-3790 option 5.

Thumbnail of user miker1490
0 reviews
3 helpful votes
January 21st, 2022

This Company is terrible they took my deposit quit answering phone calls and won't give back my deposit or put up the building. I was promised 8 to 10 weeks to install Been 10 months and nothing. Read the reviews on the bbb web sight. Find someone else that won't lie to you like they do!

Tip for consumers:
Don’t use

Products used:
None

Thumbnail of user trenikae
Trenika E. – Carport Central Rep

Mike I do want to apologize for the experience. However we have tried to contact you a couple of times with no return calls. For example December 3rd our customer service department called and left you a voicemail and never heard back. We are here to help as much as possible and work with our partner manufacturer to get you the building. If you could please return our call so we can further discuss the issues (980) 321-9898

Thumbnail of user katrinap167
1 review
0 helpful votes
February 18th, 2023
Verified purchase

Our family has purchased several buildings from Carport Central and we have had nothing but wonderful experiences. Michael Bond is super responsive, smart and quick. We love Carport Central.

Tip for consumers:
It is a non refundable payment to start each building so make sure you are committed before you pay that amount, like a fourth I think.

Products used:
Several buildings with Payne Construction. 30wide x 40 recently.

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Thumbnail of user mariar2083
Maria R. – Carport Central Rep

We’re very grateful for customers like you and hope you stick with us for years to come! Thank you for choosing Carport Central.

Thumbnail of user michaelc5172
1 review
4 helpful votes
July 23rd, 2021

I ordered my building on March 25th and called several times but couldn't get them to answer. I finally got through to them in May and was told that they didnt know when they would be able to start. They finally called me last week and said they would be here this week. Not only was I charged more than $400 more than what my contract stated, when the contracted builders showed up 2 days late they didn't have reliable equipment to do the job. My wife had to jump their truck off the first day and I got a call at 7:30 am stating that they needed another jump at their hotel 20 minutes from my house and of course another jump off to allow them to leave. The hole cut for the door knobs are too big and show light around the knob. They left a large pile of trash sitting in my yard. I do not suggest doing business with this company.

Thumbnail of user trenikae
Trenika E. – Carport Central Rep

Hello Michael, we apologize for the negative experience you had, however, customer service has spoken with you and realized you have the wrong company. We are happy to hear the correct manufacturer has gone out to your property to resolve the issue. We here at Carport Central would love to work with you in the future and build a better metal structure experience for you

Thumbnail of user williamm3046
1 review
3 helpful votes
July 18th, 2021

Once they have your money your on your own. Their builders can raise the prices to pretty much any amount they want and when you say no please refund your deposit they offer you pennies on the dollar if anything. Look anywhere else to have your building put up, you been warned.

Thumbnail of user jordanm387
1 review
3 helpful votes
July 21st, 2021

STAY AWAY, THEY TAKE YOUR DEPOSIT AND THEN SELL YOUR CONTRACT TO ANOTHER COMPANY. MY CONTRACT CHANGED A LOT AND I DIDN'T REALIZE TIL AFTER. NEW COMPANY ADDED A BUNCH OF ADDITIONAL COSTS. CARPORT CENTRAL TAKES YOUR DEPOSIT THEN IGNORES CALLS OR HANGS UP ON YOU! STAY AWAY! TOMMY WILLIAMS SALES REP

Tip for consumers:
STAY AWAY, THEY TAKE YOUR DEPOSIT AND THEN SELL YOUR CONTRACT TO ANOTHER COMPANY. MY CONTRACT CHANGED A LOT AND I DIDN'T REALIZE TIL AFTER. NEW COMPANY ADDED A BUNCH OF ADDITIONAL COSTS. CARPORT CENTRAL TAKES YOUR DEPOSIT THEN IGNORES CALLS OR HANGS UP ON YOU! STAY AWAY!

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Thumbnail of user trenikae
Trenika E. – Carport Central Rep

Our customer service manager reached out to you on 7/22/21, and left you a voicemail. We also spoke to the manufacturer Complex Steel Buildings and they stated they had been trying to reach you by phone and email and you have not responded to them. They state they are waiting on your permit, the only permit you have submitted was for a pool and not the metal building. If you could return our phone call we will be glad to help you in any way we can

Thumbnail of user nicholasb385
2 reviews
14 helpful votes
December 6th, 2020

Spent two months trying to get Carport Central to provide plans my county would accept for permit. Never did. Spent another month trying to get my deposit back (over $1,000.). Does not return calls, I'm currently pursuing legal channels to try to reclaim my deposit. Avoid this company, and Central Steel (sister companies) at all costs!

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Thumbnail of user trenikae
Trenika E. – Carport Central Rep

Hi, sorry for missing your review at the time. We are now actively listening to our reviews and we’d like to resolve your issue. I am not able to find an account for you based on this information. Please contact us (980) 321-9898

Thumbnail of user patt159
1 review
8 helpful votes
November 3rd, 2020

Ordered the second week of July, told them we absolutely need these two buildings no later than EARLY October. They stated at that time that would be no problem as the delivery date was only 6 to 8 weeks. The install company started jerking us around the third week of September. FOUR NO SHOWS LATER it is now the first week of November with yet ANOTHER excuse and ANOTHER week delay! Not only that but when I called and raised cane about it they had the gall to start laughing and yelling AT ME! They took over a thousand dollar down payment already. They have claimed to be in NY state FOUR TIMES now and went back to North Carolina every time. I say BS! They have never been in this state for ANY install, this company and their "suppliers" are a scam. DO NOT UNDER ANY CIRCUMSTANCE USE THIS SCAMMY SCUMMY COMPANY! We now have a damaged camper due to these unprofessional scam artists.

Thumbnail of user trenikae
Trenika E. – Carport Central Rep

Hello Pat, sorry for missing your review at the time and im sorry to hear about your experience. We are now actively listening to our reviews and we’d like to resolve your issue. I am not able to find an account for you based on this information. Please give us a call (980) 321-9898 or send us your information to the following e-mail: info@carportcentral.com

Thumbnail of user ronaldp717
1 review
0 helpful votes
November 1st, 2022

We have used Carport Central for multiple builds, and so has my family! We have never had the first issue, always on time and well done! We love Carport Central!

Tip for consumers:
This is construction, not an Amazon order! You need to prepare your site, level and square and make sure you understand that it takes time to fabricate the building. Listen, ask questions, and read your contract.

Products used:
Metal Building

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Thumbnail of user mariar2083
Maria R. – Carport Central Rep

Thank you for sharing your great experience. That is what keeps pushing us to do the best with can, customers getting their dream building. We really appreciate you trusting us with the purchase of your metal structure. Thank you again for choosing Carport Central!

Thumbnail of user bobbyk43
2 reviews
10 helpful votes
October 4th, 2019

They were great right up until they got there money then another world Mr bond would not return calls have other people to tell me he was not there then the one that calls himself ish? Told me I was a lie and laughed at me but the lady at Markus told him I was not she told me to move the carport so beware of them after they get there money

Thumbnail of user mikev288
1 review
7 helpful votes
August 21st, 2020

When I started this project, they were great the supervisor even put in a 5% discount in order to keep it within the amount I can afford and sent me the Purchase Order/Invoice. I approved it gave them the numbers for payment, after that the whole game changed. After reaching out to them for multiple days I got a response.
" I'm sorry I didn't respond to your email. I was out of the office and I just got back today. So I have some bad news, the price book that I used to price your metal structure was the old price book. I didn't receive the new price book with the correct pricing until I submitted the order and it was getting checked. The prices changed due to the price of steel increasing. Your new total for the building came out to be

$9,135.00 plus your local state tax. With the 5% discount that we are still offering you brings it down to $8,678.25

Let me point out the original price was $7476. 27, and his supervisor approve the discount! That's two people checking over the Invoice. I replied to their email asking them to stand behind their original agreement but to no avail.
I call this "Bait and Switch" Business. I think they are a dishonorable business.

Thumbnail of user trenikae
Trenika E. – Carport Central Rep

Hello Mike, sorry for missing your review at the time and im sorry to hear about your experience. We are now actively listening to our reviews and we’d like to resolve your issue. I am not able to find an account for you based on this information. Please give us a call (980) 321-9898 or send us your information to the following e-mail: info@carportcentral.com

Thumbnail of user alexisr96
1 review
7 helpful votes
December 11th, 2019

Okay, my husband and I started the barn process in Aug 2019, and here I sit still with no barn in December of 2019. This isnt any spectacular barn with lots of rooms, for heavens sake it doesnt even have a floor. Just a simple frame with 3 doors... 1 in the front and 2 on the sides. The original plans had the doors in the wrong spot on the sides. I was told from the beginning that isnt an issue at all. Guess what, it is. The manufacture said they wont build the barn because the plans are wrong. I live in Nevada and the company they got to build isnt even certified to build here. WHY! I have to keep badgering everyone to get them to do anything with this barn. I have already paid for my permits which of course are going to go to waste since i will probably never get the barn. All i keep here from Chris B. Is "ma'am, Im doing all i can"... This unfortunatly isnt even all that i have had to deal with. Just the newest development. I would rather have paid 40,000$ then deal with this.

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Thumbnail of user joanns217
1 review
6 helpful votes
October 28th, 2020

This has been the worst treatment and experience dealing with trying to get a damn 12 x 21 ft. Carport to cover a new little trailer RV we wanted to purchased to protect it. Ordered it on Aug 7th 2020 and to this day Oct. 28 2020 have no carport and believe we will NEVER have one, but did give a guy by the name of CHRIS of Carport Central a 420.00 dollar Deposit on it, at the first call when we ordered it. He (Chris) told us we would be receiving a phone call on when they would be coming to install it. (NO CALL) We even talked with many people at AMERICAN METAL, a phone number that we got from Carport Central so we could do the follow up that you might think they would do, but another bunch of misleading promises from them also. Never did we get a return phone call from anyone and had to call them back again for any information on whatever was going on with this carport and if we were ever going to get it installed. Promised install on Oct, 23rd, but a no show with all excuses imaginable, called and promised again on this day Oct. 28th. And guess were out of luck again and with another no show. Just a bunch of lies and and misleading scams is all I can figure. I should think this company should be on all the local news channels in GETTING RESULTS segments to protect us from being scammed. I've never felt worse nor have I ever been ripped off the way this unprofessional so called business has done and hope this information will help others to not make the mistake I have, Research was my mistake and I normally know better,

Thumbnail of user michaeln1484
1 review
0 helpful votes
August 17th, 2021

I want to thank Bradley wood for doing a great job selling me a garage very professional and knows the buildings that you have explains every thing very well installers done a great job too thanks again mike n

Products used:
Garage

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Thumbnail of user trenikae
Trenika E. – Carport Central Rep

We’re very grateful for customers like you and hope you stick with us for years to come!

Thumbnail of user dannyc231
1 review
1 helpful vote
September 4th, 2020

I want to apologize for all the thing I wrote about carport central, we got together and talked, the owners of the company apologized aswell, thing got out of hand on my part. I was told that the owner was very upset over the handling of this deal. I was refunded my deposit and they are still delivering my carport, this is a class A company and I would send anyone there to do business

Thumbnail of user trenikae
Trenika E. – Carport Central Rep

Thank you for reaching out & for acknowledging the issue; Everyone makes mistakes. We will do our best to right a wrong & we're happy that at the end of the day, we could make this a positive experience for you. Thank you for choosing Carport Central.

Thumbnail of user johnnyd41
Johnny D.
1 review
0 helpful votes
November 6th, 2017
Verified purchase

Working with Lee O'Rourke was wonderful. Made every effort to make sure I was happy with every step of the process. Thank you Lee, I really appreciate it.. Johnny Dial

Thumbnail of user bf36
B F.
1 review
0 helpful votes
November 5th, 2017
Verified purchase

Ordering and customer support was exceptional from beginning to installation of the product. The crew that assembled the garage package were very professional and hard working. From the moment they arrived on site they worked non stop until the garage was complete. Very professional work.

Thumbnail of user lauries76
Laurie S.
4 reviews
0 helpful votes
September 22nd, 2017
Verified purchase

The accuracy of the information received constantly changed, as Michael was consistently making mistakes. Timelines and budgets are the customers concern. I would have gone somewhere else, however I had a pressing deadline to assist Family that didn't permit me to look at other avenues. Due to the mistakes and the continued updates to the cost due to Michael's errors, we were forced to eliminate the carport attachment to the garage that we had wanted for the initial build.

I recently contacted them back to begin the process for the carport addition (not even two months after the install) and the cost for the same carport previously requested is more than $1000 over what it would have been had I done it with the garage. Ridiculous! Now looking at other avenues to achieve project completion.

Thumbnail of user anthonyh144
Anthony H.
1 review
2 helpful votes
November 5th, 2017
Verified purchase

Site says mobile home anchors included. They are not. Took weeks for install and then they offered me only 3 days notice for only 1 option or it would be another couple weeks before they *might* be Back in my area. The guys showed up at my house basically at dark then had to return next day. Thus more last minute shuffling of my schedule. Posts were not leveled properly. Would definitely go elsewhere next time.

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Thumbnail of user trenikae
Trenika E.
Typically responds within 16 hours

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