Case-Custom

Ordered Dec 14th afternoon, arrived Dec 29th (15d) with fastest shipping option available to me, my particular, "hard" case is a glossy, hard plastic feel, doesn't bend much at all (feels prone to breaking with ease, so not recommended trying to take case off even once), about a millimeter thick, perfect measurements [S10+], depending on the phone (in this case, heh, S10+) it may not fully encase the bottom and top of the device, leaving the charging and headphone ports fully exposed as opposed to the standard full-wrap with openings [picture linked below].

Concerningly difficult to find a refund option, frankly I'm not sure if there is an option outside of contacting customer service, there was absolutely no change in any description on the website in regards to my order making me assume they never processed it until the 10th day of waiting (Dec 24th) when I got an email saying it was on it's way from (China) to my home address.

On it's own that may seem to be my personal stupidity at play, but the website from the moment I placed the order said "Processing" in the little sub-section linked below, all the way until the confirmation email saying it was shipped, thus making me assume it was still accepting the details, even though I was charged, until the last moment, because it didn't seemingly progress furthur (nor attempt to indicate as such via email or otherwise) from step one

The price is also outrageously high for what it is, a cheap, plastic cover for 90% of the phone, for 40$ (excluding any discounts, or choosing the free, month-long shipping)

Personally speaking, based on my own intentions when customizing and purchasing the case, I'm satisfied, but there are many factors that should be considered before bothering to go through this website.

TL;DR: information relayed haphazardly, expensive, China-originating, 3/5

I ordered a case on April 19th. It's now June 29th, and I still don't have it. I've contacted them several times and was basically just told to wait longer. I'm now in a resolution process through PayPal, and Case Customs has stopped responding altogether. These people are straight-up crooks. Go to skinit.com instead, if they have designs for your phone (I have an LG V60, and skinit.com doesn't have em).

EDITED: the review below reflects my original order. However, on seeing this review, case-custom reached out to me and offered to send me a re-printed case. While the printing isn't perfect, it is much better with more accurate colours, and they have clearly demonstrated great customer service.

What was good: the case itself seems to be quite sturdy, and fits my phone well
What was bad: the colours are WAY off, and the image is fuzzy. I have attached the image I uploaded for the case - as you can see, it's a grey scale map - but the case I received is purple! Very disappointed. The case also arrived later than the stated 7-14 business days for shipping, even though I live in a capital city.

I ordered my dad a case, and it did not disappoint. The quality is better than I thought, and the picture came out looking great. I will be ordering from them again!

I've already contacted my bank to recover my money. I will never purchase nothing from these crooks. And I'm reporting them with the better business bureau.

I am so happy, I love this case. I got the Burberry case for Samsung Galaxy flip4. It fits perfect and is exactly whay i ordered. Qaulity is really good. After I ordered this case, I looked up reviews (I am very impulsive). I was really worried when so many people did not receive their case. Like many said, the tracking number started in China, then just disappeared. Well, I actually received mine much quicker than the 15-18 day estimate.

Ordered an AVAITION ALUMINUM case for my new ZFold 5 the day I purchased the phone. I hate an affinity with aluminum products. I have carious items from TV stand to laptop and tablet stands all aluminum including phone cases for my previous Samsung devices so when I found this one I was ecstatic. After I placed my order for the $100 phone case I received a confirmation stating my item was awaiting drop of at the shippers site in Jamaica Queens. After 1 week I checked and it stated the same long story short I reached out to customer service only to receive an email with the same tracking info as day 1. After 3 emails I started asking for a refund. Now 5 emails in and A MONTH later I received the package and opened it to find a $10 plastic case with a cracked screen and a hinge made of plastic that is supposed to hold both sides together and allow the phone to open up, does not stay on cause it is a millimeter to tall. Now I an getting no response from customer service after stating in a nice way that this was not what I ordered. The part that lets me most is you can't grab someone by their $#*!in throat and make them accountable.

Really great design and beautiful. Me and my kids are so happy with the items and the products came out better than we hoped for. Really good service

They provide a tracking number, but it's bogus. They use a Chinese tracking service (4PX) http://track.4px.com that doesn't indicate the package's city or location once it leaves China. The page stopped updating my order status after a couple of days, and has now gone weeks without an update on location or estimated time of arrival. What's worse is their site doesn't give any indication that they're in China, which is super-shady.

My recently purchased personalized phone case isnt even able to be charged with the case on. The side buttons are not correctly alligned with the phone. TERRIBLE waste of money. I contacted the maker. They made NO REFUND. My second purchase had the same set of problems!

I recently purchased a case for an iPad as a gift. By the time I received the case, the person for whom the case was intended had already purchased one. I went to My Custom Case and looked at their return policy, which stated that they wanted the customer to be happy and would refund FOR ANY REASON within 30 days. There was a stipulation regarding damages to an item, stating that they would have to assess the damage before refund. I contacted them asking for a refund because the item was no longer needed. I was told that they ONLY refund for damage. When I did a screen shot of their policy, they talked in circles saying they had restrictions as to what could be returned, and then said I had not paid enough for the item to be able to get a refund! None of this is in their FAQ section regarding returns. They post one thing to mislead you and then come up with every excuse they can think of not to honor their policy. I would NOT recommend this company!

I ordered my case on april 24th. Was given a tracking number on April 30th from USPS. It is now May 13th and USPS doesn't have the package or have they ever received the package. I asked company to refund my card and they refused to. Do not deal with this company.

If I could give it a negative star I would! The one guy said it right, you have no idea until you check out that they are a China based company. I ordered a case for my daughter on the 6th of Dec. I never received it, I contacted the company and they assured me that if I re-ordered they would put a rush on my case. LIE! I got an email telling me my order will be 7-12 days AFTER they make it. So where was the rush?! There was no faster way for delivery, no over nighting,... Well I guess dumby me! Why would they send it to me any faster then anyone else. That was Dec 20th and when I go to the tracking number there is NO movement that my package has even left China. It's been more than 12 days and my package hasn't even made it to the middle of Ohio or SOMEWHERE anywhere besides China! Stay away from this company, not worth the hassle!

Did expedited shipping and takes 10 days to get it the ship USPS which is the slowest not using again think a lot of peoples Xmas presents not going to be there this xmas

I ordered a custom photo case for my new IPhone 7. For me problem #1 is that there is no indication on the site that you are ordering from a company in China. I did not realize until I checked out with PayPal and the payee name was all Chinese letters. Wait time to receive was longer than anticipated. Problem #2: When I got the case noticed that there was a bubble right next to the camera on the seam. Found 2 other bubbles near the bottom. It is a very thin vinyl type sticker that is put on the outside of the case. Knowing that just putting it in my purse could potentially rip it, I thought I could somehow seal it. I used clear nail polish the coat the entire sticker and it completely curled up and came off. Almost $40 in the garbage can.

I ordered a case on June 23rd, expected arrival date was between July 2nd and July 9th. The 9th came and no case. I checked my account and it then gave an expected arrival date of July 20th. July 19th I checked my account again and it was pushed back again to July 24th. I did a live chat and was told that the printers were down and they didn't know when they would be back up again. This case was a birthday present. If you have to keep pushing the date back at least contact your customers and let them know instead of just pushing the date back further and further. I asked for a refund and they advised they would do it. Went to a different website and ordered a case, it shipped out the next day. I should be receiving it within 4 days of ordering it.

If you're looking for a custom case you're in the right place. Got one for my Pixel 5 and from beginning to end the service was excellent.

The Pixel 5 had just came out and there wasn't an option for the phone yet. I emailed them and within a day they had it up on the website. Sent in my order, paid for the faster shipping and got it well within the estimated shipping time.

The print came out great and they went the extra mile to make sure I was happy with it and it was exactly how I wanted.

Customer service was really what set them apart, very responsive even with the major timezone differences and no problem getting any issues I had sorted.

I'd definitely recommend them :)

Thank you for the great service. My phone case was more beautiful than I anticipated. The colors are so vibrant and I am sharing your website with all my friends. I will definately order again.

My case came in 18 days after I ordered. I e-mailed Case Custom at their customer service account explaining that I either didnt get, or missed my tracking info for the case I ordered. The responded to my email so quickly, withing hours actually. They gave me a tracking number and told me they had looked an saw it was at my local post office and should be delivered very soon. It was delivered that day. Now the case itself is great. I can read the print clearly and the picture I added came put very clear. I 100% reccomend them. Along with a shout out to the customer service member I spoke to, Emma Haughee, she was diligent and I couldnt as for more.

I received my gocase today just love it it fits perfect and the design came out so great will buy again

I did have a couple of issues with the first case I received, but their customer service was so great and fast at helping me out that this alone deserves an excellent review. Best experience I've ever had, and the quality of the case is really nice in my opinion :)

I went out on web, found a picture of my favorite sports team - The Cardinals - and followed the simple instructions to add it to the case. I was pleasantly surprised to find an exact duplicate of my picture embossed on a very sturdy, slim lined metal case. Many a fan have been jealous when they see it. Very reasonably priced also.

I have been 8 years around this business, Ah, this time it's totally different, yes guys.
I was strongly stunned when I look at my new custom case for my LG V20.
The colors, touch and final finish is way so Lexurious. I wouldn't expect any other manufacturer to do the same quality for the proposed cost.
I promise to do business again with case-custom team, they are 24h/7 in service and embrace customer oreinted behavior.

Thank you and love you all.