Cathay Pacific Airways Ltd.

I fly to China and Hong Kong often and I loved Cathay Pacific airline after the very first flight about 12-15 years ago. Before that I flew to China via Continental, American and United. None of these can compare with Cathay Pacific. This is relatively young Hong Kong airline, their airplanes are all new and very well designed with maximum possible comfort and features for a long 16-hour flight from New York to Hong Kong. Their personnel is well trained and hardworking, very attentive, polite and professional. And their pricing is very competitive.

I was pleased to fly every year between Adelaide and Hong Kong with Cathay Pacific. Nice airport with good shops and international cuisines.Then the Adelaide flights tailed off with repeated cancellations ( 7-8). In early 2022 I booked again Adelaide to Hong Kong against booking tab 5AEWZD and purchased a seat reservation for AUD 81.00 Within 10 days the flight had been cancelled. I awaited the refund from the cancellation in vain. Managed Bookings was no help. Didn't recognise my booking stub. Ive made repeated attempts to contact the reservations team, All the Cathay Pacific calling numbers in Australia have vanished as have those in London which utilised the 0800 freecall. Must now dial 852 Hong Kong direct Three numbers are quoted in several contact-us blurbs. My experience has been that none of those direct dial Hong Kong numbers will take you to Cathay Pacific from overseas. +852 2747 3333/ +852 2747 2747/ +852 2233 3000. Don't waste your time. On arriving on the website you will be instructed to load Whattsapp onto your mobile and use it to read a scattercode on the screen. First step a robot. I've never passed the robot. I refused to give Whatssapp access to my " contacts " with the carte blanche permissions it seemed to require. Contact = Cathay Pacific was not an option. I am really concerned by Cathay's ability to lose booking chars less than a year after their issue. Hardly backs up their claims to security. A sad tale.

When you book a ticket with this airline, their own website tells you an amount of asia-miles and status points you'll gain. So you join their club, and you buy the ticket. Then they issue a ticket for which those rewards do not accrue, then they refuse to give them to you or engage in any way in customer service. You don't choose the ticket class ahead of paying for the ticket, the airline does after you've paid. If they promise you the loyalty rewards before paying, they are bound by law to issue a matching ticket which can collect them, but decency and honesty don't matter to Cathay Pacific. They're more interested in quick bucks and finding new people to scam.