Cettire

I've regularly spent thousands with Cettire but they've lost my business permanently. I bought an expensive jacket during their Boxing Day sale which just never shipped - it took over a month of being ignored by their terrible customer service department and had to copy their legal department to get a response and refund. Finally they just claimed they didn't have the piece in stock, even though it was still be advertised as available in the same size on their site (and still is as of January 2024!). No accountability, they advertise and charge you for products their vendors don't actually have, then they hold your money hostage while you bang your head against a wall. Nightmare company.

14 days from delivery? You must be joking! ASOS gives 28 and yoox gives 60. Plus they charge €25 for the pleasure - everything to stop you making a return. STAY CLEAR

If I can give this company 0 stars I would. Customer service is beyond rude and takes days to answer. They only have a 14 day return policy and tells you no where. Does not care about customers returning or their satisfaction. Disappointed to say the least, do not spend your hard earned money on this site

I bought at christmas a pair of Golden goose sneakers. Size 39. When opening the parcel there were 2 left foot sneakers (one size 38 and another one 39) and no right one. Wrote to customer service and here i am waiting for a reply for Several days. No answer coming from them despitw the mistake.

Be careful! Had to return Christian Louboutin shoes because of the couple of defects never got a full refund. Not sure if their products are real

Bought two items, refund for one received in 5 days and the second item took 15 days despite their policy suggesting 5-7 days.

Plus they deduct £20 per item for no reason

Bought two new items different size. One took 5 days to arrive the second I am still waiting on and its been 20 days. Eventually today I got a refund

They have no UK call number only one in Australia so very hard to get hold of them

Will never buy from Cettire again and suggest you also think twice

I had the worst experience ever dealing with Cettire.
They have 24 hours cancellation policy, which they won't obey.
Return process was the worst experience ever I had
After struggling the customer service I managed to return my order
After 20 day they refunded my order but they withholds 30% of my original payment. There is not explanation why that money were not refunded
Please do not deal with them. Cettire doesn't show any respect for the customer.
You can find Cettire products at any other branded website

BUYERS BEWARE! I did not receive my $1200 item from DHL and Cettire did nothing to compensate or help me. I have emails from them saying "there is nothing we can do". Now I am out the money and have NO product I ordered. I have proof the order was rerouted from DHL to another location and still no help from either parties.
This is a fail in customer service for both Cettire and DHL.
Purchase at your own risk!

Had my return for 10 days now and still have not refunded my card despite several inquiries. Had to call my card to put the charge in suspence.
Overseas transaction from another company was processed very timely. I will never purchase again from them. A shady website that is basically floating money for weeks. No phone number to call either.

I am positively surprised with my experience on this website. They shipped the product next day (Friday) and I had my Miu Miu shoes on Monday. Maybe they took the reviews into account and improved their service. Who knows... But great prices and for me at least, it was super fast shipping.

This company sucks. Their 14 day return policy is ridiculous. I got a Christmas present that was the wrong size a can not get inTouch with their customer service.

Don't ever buy from them. They have the worst customer service. At Christmas my husband bought shoes and we were a few days late returning since they were a Christmas gift. Cettire wouldn't accept returns and wouldn't even talk to us on phone. They are awful. They told us via email to take pictures of the never worn shoes. When we emailed asking for a response they ghosted us.

My fourth time ordering from Cettire. Yes shipping is slow, but it's worth the wait. Purchased an Alexander McQueen handbag and it arrived brand new, in the original box with dust bag and paperwork. 100% authentic. No issues. Love love love it!

Horrible experience. Horrible customer service. Their return policy is completely misleading, as we have to return an item no later them the 10th day from the delivery date, but then they say we have 14 days to return it. This strategy to deceive the customer should be illegal.
The customer service only has standard answers, don't really care to understand and find effective solutions for the client. Only luxury outlet with such a bad experience. I feel completely fooled and impotent. Never shopping with them again. Never.

They refuse to return or exchange an expensive article that doesn't fits the size, bought at christmas season! Terrible customer service. It's a risk to buy clothes and shoes!

I am absolutely disgusted in the lack of service from Cettire. I purchased a luxury bag from them on the 22nd of November and still have not received it. Emails have gone unanswered and you cannot call them. On the two occasions I received a reply they simply advised they would look into my enquiry but they have not. They have my money and I have no product, no trust and no indication if or when I will receive what I paid for. Pathetic and disgraceful. I will never ever buy from them again.

Cettire PROs:

- Vast Selection of Upscale Fashion

- Authentic Designer Garments

- Easy Purchases

- Super-Fast Shipping via DHL

- Double-Boxed and Securely packaged

Cettire CONs:

- No Phone Support for Customer Service (unless you're in Australia)

- Email Support Takes 2 Days+

- Cettire does not accept PayPal as a payment option

- Cettire Return Policy is 14 Days (Return request must be immediate and item must be shipped/delivered successfully to them all within 14 days), even though sending a message results in a pop-up saying "Currently we are receiving a high volume of inquiries and will require more time than usual to respond - sorry for the inconvenience".

- Return Request on website pop-up says "...could not manage return - please contact customer service"...

- Returns Are Complicated and Time-Consuming due to the difficulty of contacting support

- Cettire Charges for Returns (25 USD, 22,6 EUR + return shipping cost, any/all duties, taxes, or fees)

I am unimpressed with Cettire's customer support, as sending emails and waiting 2 days for a response is not optimal. I typically avoid online retailers who do not provide real-time online chat or phone support but I took a chance on Cettire.

I purchased Marsell boots that are authentic, new with tags, double-boxed, and beautiful but run extremely large (maybe 2 sizes bigger than a womens size 8).

The order was placed on 18 December, and delivered on the 22nd. I tried to send emails re a return request RMA since Christmas but received error pop-ups when trying to initiate the return on the Cettire site.

I was contacted by support and told to provide images (showing that the boots are in pristine/unworn condition) and they may consider accepting a return.

Waiting for their response currently...

UPDATE:

The issue was resolved via Visa cardholder services (not Cettire). Cettire was willing to accept a return (once they received the images of the boots showing they were in pristine condition) but for STORE CREDIT. 😩

I opened a dispute with my credit card and as soon as the tracking details noted that the boots were successfully returned-to-sender, they returned the funds to my method-of-payment.

Very horrified by my experience - I bought a Prada bag $2000+ and package came with no bag in it! Contacted them back and forth and nothing!
Scammers, thieves - I will never buy from them again! Disgusting! Please beware.

DO NOT BUY FROM THIS PEOPLE! THEY ARE THIEVES! My experience is worst. I bought a pair of Ferragamo shoes and they sent the wrong shoes. I got in touch with them and they asked me to send them back, I did. Bought them November 21, today is December 29. They have been saying they refunded me for over 2 weeks a refund that has yet to arrive while my bank says they have not received any refunds from this merchant. TOTAL SCAM! Thieves!

Don't buy anything from this business unless you want items COVERED in the worst kind of cheap cologne. This is the second - and last - time I will ever order from this company. Do yourself a favor and order from companies who understand professional behavior, or at least basic hygiene.

Before the holidays, my daughter ordered a pair of shoes she knew I loved as a surprise for my birthday. When she received them after about 10 days, I was in vacation and when I returned, i tried them and they were too big. But they didn't let her return it saying that their policy is the item has to be returned and in their facility 14 days after delivery! The other problem is that not knowing she ordered them for me, I also ordered them but a size smaller and when I returned from vacation, i tried them and they still didn't fit!
They wouldn't accept the return for the same reasons! So now we have 2 pairs of the same shoes that don't fit and no way to return them! They have the most horrible customer service I've ever seen for a luxury website! They lost 2 customers but don't even seems to care! Never shop there!

There's a return fee and they also don't return your duty and taxes!
Don't buy if you are not sure. For $1000 item, they will credit only $850!

They sent me the wrong bag, not the one I have ordered, before two month. Until now they didn't fix it. They made a mistake, but seems that's doesn't matter to them. They just do nothing. I really don't know what to do and how to react on this disloyalty.