• Chapters.Indigo.ca

Chapters.Indigo.ca

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Overview

Chapters.Indigo.ca has a rating of 1.74 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Chapters.Indigo.ca most frequently mention customer service, business days, and credit card problems. Chapters.Indigo.ca ranks 390th among Music Other sites.

  • Service
    52
  • Value
    44
  • Shipping
    44
  • Returns
    31
  • Quality
    38
Positive reviews (last 12 months): 13.6%
Positive
3
Neutral
1
Negative
18
10
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I called, nobody answered but let me wait for hours and hours, no live customer service!
How would you rate Chapters.Indigo.ca?
Top Positive Review

“Happy, Healthy, Wealthy and Wise”

Stephen B.
1/23/24

Jill Wright's book entitled Happy, Healthy, Wealthy and Wise was a joy to read. It is very motivational, inspiring, and provided excellent ideas to see the world in a positive lens. A must read for everyone looking to have a better life.

Top Critical Review

“Disappointed Customer”

M V.
1/26/24

I recently placed an order for a book online with the expectation of receiving it within five business days. However, the delivery process has been quite disappointing. The tracking information provided has been unhelpful, repeatedly stating "out for delivery" without providing any real-time updates. Despite our school operating within standard hours (8:00 am - 5:00 pm), the delivery service claimed to have attempted delivery twice and advised me to pick up the package at a drop-off location. Upon visiting the designated location, the package was nowhere to be found. The staff at the drop-off location informed me that, according to the tracking information, the package was allegedly dropped off at 19:34 hrs. Even though their facility closes at 19:00 hrs. My attempts to contact the English Customer Service line proved challenging, with dropped calls and communication issues. Fortunately, after multiple attempts, I reached the French Customer Service line. Although the representative put me on hold, they assured me that both the Pick Up location and the Delivery Department would be in touch with me. Overall, the service experience has been frustrating, and I will never order from Indigo/Chapters.

Reviews (130)

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Reviews that mention popular keywords

customer service (39)
Thumbnail of user mv222
1 review
0 helpful votes
January 26th, 2024

I recently placed an order for a book online with the expectation of receiving it within five business days. However, the delivery process has been quite disappointing. The tracking information provided has been unhelpful, repeatedly stating "out for delivery" without providing any real-time updates.

Despite our school operating within standard hours (8:00 am - 5:00 pm), the delivery service claimed to have attempted delivery twice and advised me to pick up the package at a drop-off location. Upon visiting the designated location, the package was nowhere to be found. The staff at the drop-off location informed me that, according to the tracking information, the package was allegedly dropped off at 19:34 hrs. Even though their facility closes at 19:00 hrs.

My attempts to contact the English Customer Service line proved challenging, with dropped calls and communication issues. Fortunately, after multiple attempts, I reached the French Customer Service line. Although the representative put me on hold, they assured me that both the Pick Up location and the Delivery Department would be in touch with me.

Overall, the service experience has been frustrating, and I will never order from Indigo/Chapters.

Service
Shipping
Thumbnail of user erikas468
1 review
0 helpful votes
February 24th, 2024

I went yesterday, to buy Pokemon Cards for my grandson's 9 birthday. The girl on the second floor, recommended me "highly" a box that was $35, with" 60 exclusive cards". Trusting her word, I bought it ( as I show in the attached receipt). When my grandson opened the box, he was so disappointed because there were only 15 CARDS differents, because each one was repeated 4 TIMES, what a scam!
I went back today with my grandson, and I spoke to the manager, I explained what had happened and she, who was very rude, said...WE HAVE A POLICY OF NO RETURN ON Pokemon cards. So, that was it, $40 dollars went out of the window and 60 cards in the garbage can.
I will never buy at Indigo again. That policy is not acceptable in our time. At Amazon, you buy anything, and they receive it back no matter if the box is broken, open, Pokemon cards, any toy. So from now on I will only buy on Amazon. There, I know my money will be worth it, and if something is wrong, they are not cheap as Indigo, where they DON'T CARE about the customer satisfaction. Your business will die because your policies are out of date.

Thumbnail of user vijaysolanki015
1 review
0 helpful votes
February 14th, 2024

Always late and $#*!ty flight….
Always looking for extra money and $#*!ty service.
Never ever fly with flight

Value
Shipping
Returns
Quality
Thumbnail of user michelles4404
1 review
0 helpful votes
December 21st, 2023

I placed an order for 4 items online on December 13th to pick up in the store. Two would be ready for pick-up that afternoon while the other two were to be ready "by December 20th". On the 20th I hadn't received anything saying they were ready so I called in and was assured I they would be ready on the 21st. Still nothing so I contacted them again to be told that today they updated the status to be ready on the 29th! I was lied to when I ordered and again yesterday. Disgusting lack of ethics.

Tip for consumers:
If something is going to be late a professional courtesy would be to communicate that as soon as possible; not to wait until the second call in after it's already late - and bold faced lie during the first call in.

Products used:
The items I ordered were Christmas presents. Being told on the 21st that they won't be here in the next 3 days I don't have any option but to wait. I am TICKED right off.

Service
Shipping
Thumbnail of user joeyk11
1 review
10 helpful votes
September 30th, 2023

Can only use 2 gift cards at once online. This requires you to use your own money after that even if you have another one to cover the remaining balance.

I called CS and was told this is a recent update to the website.

I was not pleased with this and didn't allow them to brush me off.

After 35 minutes was able to get the small balance gift cards combined into 2. However, it is still in process and will take 3-5 business days before I can make the online purchase. I hope it works.

Products used:
Tea kettle (and dishes) was priced more than same item at competitors

Thumbnail of user modesaa
1 review
0 helpful votes
February 17th, 2023
Verified purchase

I have a confirmed paid order that was expected 10th February. INDIGO claims a cyber security issue for the last 7 days.No manager ever available to help. No one calls back. I have 4 incident numbers and have been promised a call back within 1-4 hrs everytime. No one calls or follows back. Daylight robbery. Over a werk now and they can't help customers or offer any alternatives...shame on you Indigo

Service
Value
Shipping
Returns
Quality
Thumbnail of user emailtokalia
1 review
0 helpful votes
April 25th, 2023

I made a purchase on line last night. I had updated both my billing and shipping address. But when I received the email this morning it had not changed. I called right away but was met with no help, I tried to cancel on line but was not able too.

I'm so very frustrated as I am concerned this order will not make it to me at all and the customer service was awful.

So disappointed

Thumbnail of user alexl1115
1 review
0 helpful votes
January 10th, 2023

I mean nothing more to add. Great selection but the store is devoid of staff and cash lines are often 10+ with a single cashier.

Products used:
Books

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobg1056
1 review
0 helpful votes
September 20th, 2023

I ordered a book online but there were processing problems completing the order. I eventually sent Customer Service a cheque but wasn't notified that they received it for six weeks. No shipment notice was emailed. Now they say they shipped the book, which I have no record of. They also say I can't be reimbursed or given a credit since 30 days have passed. This company is a JOKE! Their Customer Sevice is unprofessional and ill suited comparesd to its competitors. Don't order from them!

Service
Value
Shipping
Returns
Thumbnail of user laptum
1 review
0 helpful votes
December 23rd, 2022
Verified purchase

If there was an option to rate with zero stars I would have done so. Placed an online order Dec 12 with an assured delivery date of Dec 22. It is now Dec 23, no word from them whatsoever, so went thru the hoops and finally was able to speak to a live agent. They inform me my purchase will now be delivered Jan 3! Absolutely non-existent concern about the customer. All they want is the money with fake delivery date promises to entice people to buy online. No follow-up, no apologies. Go with Amazon they are far more trustworthy.

Tip for consumers:
Sad to have to say...but choose Amazon over this for trustworthiness!

Service
Value
Shipping
Thumbnail of user victorial835
1 review
1 helpful vote
September 22nd, 2023
Verified purchase

Asked about some magazines was told I don't know we get whatever we get. Could not care less about customer and the manager was even worse. Did not have any answers for anything and the word "helpful" clearly does not exist in the vocabulary of this location. Eatons centre

Service
Value
Thumbnail of user joshc562
1 review
0 helpful votes
June 25th, 2023

Great futuristic thriller. Imagine living in a world where there is a marriage act, if married you get a nicer home, pay less tax, etc. some are willing to kill to destroy this dystopian world. 4/5

Thumbnail of user leannem238
1 review
0 helpful votes
November 9th, 2023

I placed an online order for store pick-up as I needed the order the next day. When I called the store to pick it up they told me that my order wasn't complete and that I had to wait for it as some of the items were being sent to the store. When I contacted the store on the date that my order was to be shipped complete they told me that my order had been cancelled and that I needed to call customer service online. When I called customer service online they told me the store had cancelled my order and that I would have to re-order everything. Went I went to re-order it the price was different and more than 2 of the 9 items are now out of stock. I now have to send an email back to them with my new order number and they will see if they will price adjust to my original order.

Thumbnail of user jeromeg85
1 review
1 helpful vote
April 5th, 2021

Most of my orders have been shipped without problem and/or difficulties. The single most annoying thing I have experienced, however, is when a book is shown as available for purchase and shipment, and when I order it, I recieve an email a couple of hours later saying that book is'nt available anymore. This has happened twice with the same book. I've probably experienced this 5 times during the 4 months of orders I have placed and it's just so annoying.

Tip for consumers:
If the book is in high demand on social media, beware of false availability.

Products used:
Books

Service
Value
Shipping
Quality
Thumbnail of user leoc245
2 reviews
3 helpful votes
October 3rd, 2023

As a Plum Plus member with Indigo for the past 6 years, I have never experienced such a frustrating and disappointing customer support interaction with any brand. It is truly bewildering how customer support could respond in this manner. I have been a loyal customer, having spent nearly 800 CAD at Indigo. However, after exactly 40 days of making my purchases, I discovered that all the items I had bought were now on a 70% discount. As a regular Indigo shopper, this came as a shock to me.

I reached out to customer support and provided evidence, including dates and prices, to support my case. However, the customer support representative, named Latesha, responded with an auto-generated email, simply stating, "Sorry for the inconvenience. We cannot price adjust or return items as it has been more than 30 days." This response left me utterly disappointed and frustrated.

I must ask, why did the prices suddenly drop by 70%? This is the first time I have experienced such a significant price reduction, and it left me feeling cheated as a loyal customer. The lack of a meaningful response and the reliance on automated emails is disheartening. Indigo, this is a shame, and I will make it a point to ensure that none of my friends or family continue to shop with your brand. It appears that, after the cyber attack, your systems and customer support have suffered, and you are losing customers day by day.
This is not the way a brand should value its customers. Indigo's customer satisfaction seems to be at an all-time low. Shame on you, Indigo.

Tip for consumers:
Horrible brand for customer support and satisfaction.

Products used:
Planter

Service
Value
Shipping
Returns
Quality
Thumbnail of user lauriem1113
1 review
1 helpful vote
September 12th, 2023

Quite disappointed that one can longer look up availability and location of a specific book in the store- terminals covered over in cardboard.
Prices have always been high, but looking around seems some are ridiculously priced. $26 for a coffee mug? Watch for retail locations closing in near future.

Thumbnail of user janinak8
1 review
2 helpful votes
December 22nd, 2022

Don't call their call Center….they are all completely lost…so many issues…duplicates sent.but you don't get what you've actually ordered. Double charged and then refunded three times. It's a complete gong show…I'm sure they are losing money with all my duplicate refunds…but whats maddening is I never get what I order nor in time. I can get pkgs delivered from USA in three days. I've been waiting weeks for Indigo!

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephenb2909
1 review
2 helpful votes
January 23rd, 2024

Jill Wright's book entitled Happy, Healthy, Wealthy and Wise was a joy to read. It is very motivational, inspiring, and provided excellent ideas to see the world in a positive lens. A must read for everyone looking to have a better life.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amliem1
2 reviews
0 helpful votes
July 28th, 2023

Overall, I love indigo chapters website. The shipping is fast, there's a lot of books for sell and the plus points are a must, and the exclusive edition are really stunning, but they charge in advance for preorders, which is kind of annoying especially if the release date keep reported.Also, I would love a store in my city but they keep it in really big cities

Products used:
All of the books

Service
Value
Shipping
Returns
Quality
Thumbnail of user tanyam455
1 review
1 helpful vote
June 14th, 2022

Available in all stores, as per their website. Many have photographed display racks in plain site of doors. Unless you're okay with the perverse indoctrination of our children that is sweeping this nation, I strongly advise you reconsider supporting Chapters-Indigo and also give some consideration to homeschooling your kids too (if you aren't aware, you need to ask for a copy of the sex curriculum being presented to elementary school aged kids)! Enough is enough! I'm disgusted and disappointed to say the least.

Thumbnail of user craigl455
1 review
2 helpful votes
September 13th, 2022
Verified purchase

I read a lot of manga and they never really have what I'm looking for, however they do have 50+ copies of one series for no reason. If you're like me and love to read manga, just order them on amazon, Indigo is the worst to even order through. I ordered a bunch of book that's coming from the UK somewhere, along with others that came from somewhere closer, I wanted to wait so I can go get all of them at the same time, but no. After 15 days of waiting they sent half of them back and some haven't even arrived the first time. Oh and their website is awful. They might say they have a book in store but no. Even if they say you can order it, nope. They'll just email after they charge you and say "we actually dont have your book"

Tip for consumers:
When they say they have something in stock at one of their stores, I wouldn't believe it. For example, every single store here in Ottawa said they had chainsaw man vol. 1. No, I went to 4 different Indigo/chapters across the city and none of them had it. I ended up going to Toronto to find it.

Products used:
Sure their books are good quality. If they weren't they'd be out of business

Service
Quality
Thumbnail of user maryp3501
1 review
1 helpful vote
August 16th, 2023
Verified purchase

I ordered a book a week ago, and asked for store delivery. I received confirmation that the book would be here August 15. The book has not been arrived. They have not changed my confirmation date when I phoned disinterested woman basically told me the date has changed. She did not know the date. The book is supposed to arrive now and it could be any time, but it won't be soon. However, this book is in the stores. Why can't they just go over to the shelf and take the book off and I will come and pick it up. By the way, they didn't mind taking my payment upfront. The worst customer service I have ever had.

Thumbnail of user duangy
1 review
0 helpful votes
March 30th, 2023

They are not really responding their customer in term of online purchased. I was ordering my items from March 9,2023. And I was calling to their head office in Toronto today and was dbl. Checked with their customer service almost 3 time since second weeks after ordered. Anyway, nothing was preparing my ordered as my email mentioned today will be my delivery March 30,2023. You know what...I think order stuffed online by AMAZON is the best way to go! My two items will be here tomorrow as 1 day shipping. I will NOT recommend anyone for INDIGO online purchase anymore.

Tip for consumers:
I do not recommend everyone for buying things online with INDIGO website anymore!!

Products used:
I was using Amazon website ordering the items that I needed instead. And it way to go with Amazon!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jayp1209
1 review
0 helpful votes
May 20th, 2023

I recently had an incredibly frustrating experience with Indigo Airlines during a flight from India to Toronto via Dubai. My brother, who was scheduled to fly from India to Toronto with a layover in Dubai, was denied boarding due to the airline's unexpected demand for a Dubai transit visa. This incident has left me deeply dissatisfied with Indigo's service and their lack of transparency regarding travel requirements.

To begin with, there was no clear mention of the necessity for a Dubai transit visa on Indigo's website or during the booking process. My brother had a valid ticket, all the necessary travel documents, and a valid visa for his final destination, Toronto. It was only at the airport check-in counter that the staff abruptly demanded a Dubai transit visa, which caught us completely off guard.

We immediately sought clarification from Indigo staff about the visa requirement. However, their response was vague and unhelpful, leaving us with no choice but to accept the fact that my brother would not be allowed to board the flight. This lack of information and assistance from the airline was deeply disappointing and caused significant inconvenience and distress to my family.

Thumbnail of user janiced639
2 reviews
2 helpful votes
January 5th, 2023
Verified purchase

I've purchased many books from here before, but I've never been more dissatisfied than now. One of the books I ordered is of the poorest quality. I couldn't believe they'd ship a book out this way. The pages are uneven, and look like they weren't cut properly. When I contacted customer service, they said they'd get back to me within 24-48 hours. Didn't happen. The books were also delayed in shipping. I contacted them about that as they were a gift, but they never did address that. I have another book I'm waiting on which was supposed to be here two days ago. Still not here. I'm very dissatisfied with their customer service and book quality.

Service
Value
Shipping
Quality

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1.7
130 reviews
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