Chess.com

Site advertises they match ppl skill. UNTRUE. I was matched with 225+ plyers over my pts. UNFAIR play

Sure chess.com is free, but only if you are stupid will you try to use the site. The ads that it uses to extort its members freezes games. You can't even do tactics cause it freezes the screen. In todays world its hard to be ad free in anything, but for chess.com the ads are poorly run or maybe they do it on purpose so that you can't get a decent playing experience without paying to remove the ads. Its crazy that a company pays chess.com to run there ads then they turn around and charge its members money to remove them. Ethically Chess.com should be shut down and sued.

Ultimately the problem with this site isn't the game, but the people playing it. I turned my chat off almost immediately due to s*x harassment issues, and there is ZERO sportsmanship with this app. People will play at a lower level than they are actually ranked, just to boost their scores. People resign if they make a bad move or lose their Queen. They take FOREVER to make a move sometimes. (Like it's an app on your phone, not rocket science, it's not that deep.) They abandon games if they make a bad move, or intentionally try to stalemate you out if they know they're going to lose. The abandonment thing is a big problem, because even though the app has an "auto-resign" feature, it takes at least 5 minutes to kick in, and then when it does kick in it's another 3 minutes on top of that. The game is great, and the app is okay... But they need to regulate this stuff more because people get on this site and act like a**h*les. 🙄

Took my money and froze my account without reason. After many emails there is no one to speak with and just an app that just keeps mouthing the same nonsense.

I had just recently gotten the app, about two weeks ago. I played throughout my childhood and early teen years. After over ten years I wanted to brush off my chess skills and just have fun. Took some wins and loses first few days. Spent some time playing outside the app with some friends who are really good. Helped me with getting better. Unfortunately, coming back into the app after the first couple of winning games I was banned without any explanation other than suspicions. I don't pay for the app, and reviewing others who had the same issues I can thoroughly say I am dissapointed. The owners should be ashamed of the fact that they are willing to throw people out without explanation or reason. Other than what I assume is they were improving outside our app and not paying to show their improvements. Way to take the joy and human connection out of a classic age old game.

Good luck if you like speed chess! Pieces drag...hard to move and sometimes end up on the wrong square. System overloads due to too many new players also occur. Time cheaters everywhere. But you can watch Magnus Carlsen! Owned by people who are very political too. ( chess chat is for a "free Palestine!")

Just.com struggles with its IT. It always forgets my profile. Even when I turn off the app and open it back up, it still has forgotten my profile. I have gone so far as to delete the app, then reinstall the app only for to ask me to create a new profile not remembering my old one only after months go by or weeks go by will it reconfigure and remember who I am total waste of time

I'm a novice player and signed up to diamond membership a couple of weeks ago.
Tried to log on only to find that although my membership is still active, my account was deleted! No reason given. All I've really been doing are puzzles and lessons so have no idea why this has happened.
Then I deleted and re-installed, creating a new account with new diamond membership but I still can't access unlimited puzzles. What's going on!?!?!

They ban accounts without reason. Glad I never bought a membership here. Had one account banned accused of fair play violation. Average about 80% accuracy with about a 70% win rate. Nothing that crazy. Just someone whos played chess a long time. I appealed that decision. After weeks I got a link to setup a new account. A couple weeks on that account, and also banned. Their site is completely unusable.

Chess.com tries to say the reason why there's cheating going on cuz they're using engine chess.com is the one that moves your pieces when you don't even touch them because they want you to pay to have the benefits of the other players where their time can keep getting extended or once again you didn't touch your pieces but they got moved. They try to say they get rid of people for cheating that's bull I've been cursing them out for the past month now cuz I know it's them

Unless your a Grand Master, chess.com is unpredictable with the level of play a player possess. No matter their rating, the player can be considerably advanced. Lichess is better when seeking a comparable opponent. Chess.com expects you to play as black even when you've already played as black. Win or lose it should alternate especially if you protest by aborting a game or two. Rather chess.com will INSIST you play black and view you as abusing for insisting to play white, which you won't get. Lichess will alternate your color if you protest playing a color you just finished playing. Today is my white practice, but 80% of my games are my being black. Hacks, cheats and abusers are more frequent at chess.com. Overall chess.com the is most popular, and the most difficult opponents.

They took $99 and closed my account 10 days later. No response from support. They claim violation of fair play, I don't play for money or tournaments or ratings. I went there to learn, so I could teach my son. Ridiculous tactics. Fine if you want to close an account; it's your site. But give me a refund for an entire year I've paid, if you won't let me use what I paid for.

Today I played 10 games as guest on beginner and had the following results:
4 games - abandoned
3 games - other player resigned after 10 moves
3 games - disconnected after being a loosing position -- basically ran the clock down to the last minute and then disconnected

Site is basically garbage. Nothing the discourages slow play, abandonment, or just disconnecting.

With that said, the site itself is well designed.

EL PEOR SITIO EN INTERNET PARA JUGAR,/?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?

I hve bad experience played with many cheaters at this site. They know a spcific key that makes the game ended as they won while the game still running. I faced this situation many times and I reported all of it but no one come to me and also I am loosing my points and time playing with cheaters
I am very disappointed and will not play here anymore if I did not get back the points I lost with these cheaters. Attached photos for my last 2 games
YOU ARE LOOSING YOUR CHRIDABILITY

I absolutely love this site! I can see the problems with it but nothing bad like that has happened for me, in my personal experience everything went right. Don't buy the premium though its wasteful. Just buy an actual chess set or use the free one, the premium can have a lot of things go wrong with it.

App is full of problems and far inferior to Lichess.

Some issues below:

Huge lag which impacts on your ability to win shorter games (3 minutes and under)

You can't select a rating range on 30 second games. As a result, you can win 14 games and lose 1 game yet still lose points. Dumb and stupid and kills the game

Customer service parrots on the Android app repeating the same things all over again

You can be matched with people you have previously blocked. I'm surprised this has not been addressed as it could lead to prolonged abuse or harrassment

Constant up sells

Chess.com has ruined many a day for me but I continued because it's where my stats are. I say go with Lichess and avoid the bother.

I have played hundreds of games of chess on Chess.com since I became a member in 2015. Here is my assessment of the website.

Plusses. The site is available almost one hundred percent of the time. Making moves is easy, either by dragging and dropping a piece on a square, or by clicking on a piece's source and destination squares. The appearance of the chess board and pieces can be easily customized. With millions of members online at almost any time of the day or night, an opponent can quickly be found, with filtering options, such as by an opponent's range of rating and number of games played.

Chess.com takes cheating very seriously. Games are not proctored, however, Chess.com continuously monitors and analyzes every player's move. If a player makes a series of moves consistent with a much higher skill rating than a player's past performance, his or her account could be closed for violating the fair play agreement all members are expected to honor. The cheating detection software allows for fluctuations in performance, so you do not need to worry about having your account closed because you found a brilliant move or had a single great game.

Minuses. Technical support could be better. There is a straightforward way to submit a bug report, but there is no published service level agreement, setting an expectation for how soon technical support will investigate and respond. In my experience, technical support has not responded to some bug reports a week after they were submitted. When a technical support person does respond, the response is sometimes not particularly helpful, either indicating they did not try to understand what was said in the bug report, or pushing back, telling the customer to avoid interacting with the site in a way that triggers the bug. Or the technician explains how to follow a work-around without ever implementing a fix to the bug.

For daily chess games, games allowing one to fourteen days between moves, the user can view all his or her games at one time, presented as either a list or grid view. If a user then clicks on a game, they can then make a move in that game, or click on a button to go the next game. The next game button works fine if you are waiting on all your opponents to make a move. If, however, you must make a move in one or more of your games, the next game button only takes you to the next game requiring your move. This is an undesirable behavior, and it has been occurring for years. Is there any quality control person, or someone in management, who tries to use the website like a regular user, so these kinds of issues could be discovered and fixed?

I can't even have fun playing chess. When I try playing online, I lose elo and can't go back to my original rating. I lose more than I can gain, and that discourages any new beginners to chess.That's besides the millions of times chess.com is trying to shove premium down my throat to support a website that doesn't work half the time. Like people want to learn from their games most the time

The website is super cool, and has gotten many people on chess. I was trying to learn, and tried the trial; I forgot to cancel it. Which means you would start paying monthly of course. No big deal, right? Well, they sign you up for a YEAR of the highest payment option! They are ignoring my emails about it. It's a friggin pandemic, I cant drop 100$ on a "diamond chess membership", I wish they would just help me out. I dont really even want to play chess anymore.

The site's user interface is really well done, one of the best (even better then Lichess) however that is basically where it ends.
1. No support at all from their help desk
2. Too many abandoned games
3. Way too much cheating
4. Getting locked into a color (i.e. 10 games in a row as black -- really?)

I agreed to pay a monthly fee of approximately $10 for my grandson to improve his game. However they charged me $129.89 for some unknown reason. I have called their toll free # which my bank gave me but no call back from them!
I wouldn't recommend this site to anyone

Getting randomly banned, support will not answer and it feels like a scammer site. I got banned for no reason after paying for diamond membership. Contacted support and have not heard a single word for weeks now.I filled a form for refund and no answer there either. Stay away from this site!