Chili's Grill & Bar

I had ordered a steak that was supposed to be medium rare, which was medium or more cooked. It was awful. It was the worst steak I ever had for the money I had to pay.

So, I placed an online order, drove all the way down there, went inside to pick it up, paid cash and I was not able to get my food unless I left at least an 18% tip. There was no other option but to leave either an 18,22, or 25% tip... that's it! YOU HAD to tip or the transaction wouldn't go through, even on a pick up order, you picked up yourself! Really? This tipping culture has gotten out of hand. Chilis, if you refuse to pay your workers a living wage just say that. At any rate. I have been an avid consumer of chili's for many years. I've always loved their ribs. I will no longer be going to a restaurant that makes you pay to pick up your own food. I don't mind generously tipping if I've had good service while dining in, but if I'm just picking up an order I don't think holding my food hostage until I tip is good business practice. While I know Chilis won't care if they lose one customer. I believe someone needs to stand up to their bs. By the way this happened at their cortaro location

So we ordered a fajita trio to be delivered amongst other items and we get a fajita duo with no chicken and scant shrimp this was my favorite restaurant we always go there n they didn't want to fix it either so sorry to say won't be there anymore

How does Chili's stay in business? We ate at the restaurant on Hamilton Mill Road in Buford,Georgia last evening. At the first glance, the place appeared dirty. The servers wore sloppy t-shirts and were not sociable. OMG! The food was awful. We ordered 3 dishes and they were all of poor quality! The quesadillas were overcooked! The boneless wings were all crust and very little chicken. The chicken tenders had too much breading and very little meat. We will not return.

I avoid Chilis most of the time because of negative memories of previous visits. After going today I realize it always involves avocados or really a lack of!
There was maybe a teaspoon of avocado on my chicken, avocado bacon sandwich. Now I remember the last time I went over a year ago (different location) I was disappointed for the same reason.—about a tsp of avocado on a salad that featured it as an ingredient.
Do all Chilis just order 1 avocado per day to use as sparingly as possible!
I doubt I'll go back again ever!

Purchase the steak. Ate 2 bites and stop eating. No concern from bartender/waitress. Ordered wings was charged for everything. Unconcerned of why I did not eat tough steak with cold mashed potatoes. Come on chili's we've got to do better than this.

Signed,
BCC Nursing Student

Or maybe I went there on the worst night.

Every time I visit that location (6121 Westheimer rd) I am ambushed by either her loud- rude mouth, bad breath, or mangy hair! Dressed as if shes at a club, treat the other employees as if they were her kids, or as if she doesn't comprehend the magnitude of customer service. The entire restaurant could appear to be operating in a standard manner yet she still would scream across the restaurant as if it was pure chaos. Apparently intoxicated. Really need to lose that awful attitude, consumers don't owe you anything...

Today I was at Chillis 3215 Southwest, *******. I ordered a rib eye for $25. They served me a pink, tough, tasteless meat. I called the manager and he showed me a raw piece and I assure you that it was meat from another animal, less than beef. The rib eye is tender (loin), intense red, marbled, very soft, very juicy and full of flavor. Be careful, suddenly it's unhealthy horse meat.

My husband and I eat at the Chili's in Atoka, Oklahoma on an average of 3 times a week. We know to bring a sweater inside even if it is over 100 degrees outside. We would rather a restaurant be too cold than too hot. I tried a new item on the menu named Carne Asada with lime/avocado sauce. I truly loved the flavor of the pieces of steak, however, I found myself chewing and chewing and chewing... unable to swallow, then spitting the meat into my napkin and trying another bite. Why make such a delicious tasting meat with sauce, then using meat that is not chewable? Lol I kept eating, spitting, because the taste was soooo good and I was hoping the next bite would be chewable. I want to try the dish again just to see if I get better meat next time. I did not complain to our waitress but thought, hey... why not leave a review. Maybe corporate reads these? And will check for quality control in their meat selections?

You have lost us as customers. You used to be a place that my spouse and I could both get a meal, unlike other chain restaurants like Guy Fieri's, Olive Garden, etc. where everything is prepackaged, and to make anything gluten free and vegetarian you just get garnish, because the meat was the bulk of the dish. I have Celiacs and an inability to eat meat due to AGS. I even have to take pills to eat cheese. I typically order the bottomless potato soup, w/o bacon, with a garden salad, minus the croutons, but was surprised today after I had drank half my margarita that this is no longer an option after 4pm. So, I refused to order something to just get garnish. The waitress advocated for us, after all, my husband was ordering a huge steak. The manager let me have a one time order of the bottomless soup and salad, but this still means I can't eat at your restaurant again, and won't. We have eaten at your establishment at least once a month for as long as our local Chili's has existed, but clearly discrimination against people with food allergies is the new Chilli's. And, no we will not be eating supper before 4pm. You were a go-to place when we traveled too, but this need to cut corners and the only options that work on your menu for my allergies, says it all. You only got a few stars because the waitress did her job and advocated for her customers. We appreciated that, because I was going to watch my husband eat and get something to eat at Tropical Smoothie on the way home.

Recently took out a dear friend for her birthday, I'm not sure if our server was new or the only one working on her side. Normally silverware with straws are given with drinks this time NO also when I looked at my silverware it had food in it, took my wattress over 10 minutes to bring me a new set by ten my broccoli was cold. I noticed my receipt and what it had written on it first of all it was only 2 of us and there's a Don't Make on the receipt. I was planning to go back again but at lunch not so sure I want to now. Also seem like all the blacks were placed on the same side. Am I making too much of that part. The food was good service not so much. I saved my broccoli and ate at home since it was cold. Help me figure out what this receipt means, really wished I'd notice before leaving the restaurant and I still tipped her.

They were not very busy but it was evident they were short staffed Our food was warm not hot I ordered the Ultimate Cajun Pasta it looked delicious but the bread was cold the other dish was not hot just warm with frozen sour cream the knife in one of our utensils packets was dirty We ran out of drinks so by the time our waiter stopped by to ask if she could get us drinks to go we were no longer hungry and just asked for a to go box along with our refill drinks Our table was sticky and the floor was absolutely disgusting not kidding After I got home I heated up my dinner and to my surprise I'm very glad I brought it home because the first bite I almost took was a sharp piece of plastic in it So my stomach was upset from that point on My food went to the garbage along with my $48 I spent However my waiter did get her hefty tip even though she was 98% absent

Today I was very disappointed with my favorite place to eat. I had been craving the country fried steak, so I ordered it for pick up. It was truly not what I expected the gravy was very salty I tried to remove the gravy and the steak itself tasted burn, ended up only eating my sides. The service for pick-up was good just wished my food was as good.

I was disappointed they didn't have memorial day specials or ribs on the 3 for $10.The food was good.The team members look like they just left a funeral.

Went on a Friday night. Asked why it was so cold, furnace broken will take 2 months to get a part. Ate in our coats. All bills were wrong manager couldn't fix them told us to just leave and he would cover if anything left, we had already paid! Why in heavens name is this place open. Chili's in centerville ohio will never go back. We had paid by credit or debit cards and didn't get receipts from the machine

I got this the night before my flight because it was the closest fast food to my hotel. I woke up with a horrible stomach ache. I constantly had to make bathroom trips on the plane and waiting in the airport. Almost my entire vacation was ruined because around 7 out of the 10 days I had this stomach virus. Do not eat this food because it is literal poison.

I order the crispy honey_ chipotle chicken crispers they give me the wrong food, it was tenders. So little too

I ordered my food online was supposed to be ready at 2 I sat outside waiting for 10 minutes called inside the guy told me he was waiting on my food to get ready I sat outside food 20 more minutes before I got out and walked inside I demanded my money back the manager came to talk to me he told me it would be 5-7 business days before my money would be returned so let him go check to see what was going on with my food for him to go in the back and my food ready just sitting on the side I would not recommend going to chillis on ******* City Station Drive I'm just getting my food it is now 2:41

Order food for pick up, food came cold old and egg rolls were not fried hard like I asked 60$ gone down the drained this is not the first time they have don't this on pick up order workers are being lazy fries hard can't even bite them

I ordered what was supposed to be a quesadilla for curbside pickup,from Chili's bar and grill in Plantation, Fl. Got home, opened container, still wondering.This is the most unappealing, unappetizing thing I have seen in a while.

I've used chili's website several times to make pick up orders. It usually works great and is easy to use. The last time however i I had trouble completely the order and was never able to get it to work.

Went to Chilis in Watauga tx to enjoy lunch with my family on fourth of July. We look over and a roach is crawling on the table and on my childs napkin he was using. Waited over 10 minutes for a manager to tell me we could move to a different table or get part of my money back. So spent over 40 bucks on 1 meal. And charged for chips and salsa after they were shown my email for free item.

Everything was fine until my boyfriend picked up his silver ware and saw what looked like ice cream and cake on his fork. We received "queso" that didn't look like queso. A roach crawled beside my boyfriend's neck, but overall it was a decent experience. The manager gave us plastic silver ware, more alfredo sauce for our pasta, and made our night a little better.