• CityMax

Overview

CityMax has a rating of 4.16 stars from 44 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CityMax most frequently mention customer service, and support team. CityMax ranks 11th among Website Builder sites.

  • Value
    1
  • Quality
    1

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • The main thing we appreciate is the customer service.

Critical highlights

  • Citymax is not worth it as a shopping cart due to monthly fees -
How would you rate CityMax?
Top Positive Review

“Recommend!”

Sherry S.
2/4/22

I have been with CityMax for several years now. And all because I like their service. They provide the right tools for the job and more. I did not think that my site would start making a profit so quickly. CityMax will do not only the practical part, but also the visual part at an excellent level. Recommend!

Top Critical Review

“City Max Failure of customer service”

George P.
7/18/23

I have been a customer with a website for several years. My site is not reachable and have found it impossible to contact the company for tech support. There is no link or ability to submit a request on the City Max website.

Reviews (44)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4) shopping cart (4)
Thumbnail of user sherrys706
7 reviews
1 helpful vote
February 4th, 2022

I have been with CityMax for several years now. And all because I like their service. They provide the right tools for the job and more. I did not think that my site would start making a profit so quickly. CityMax will do not only the practical part, but also the visual part at an excellent level. Recommend!

Thumbnail of user micheley2
1 review
3 helpful votes
July 7th, 2015

We've had several online stores for the last 16 years and tried many platforms, but we keep coming back to Citymax. Other website builders we tried were so frustrating and the sites looked "homemade". Citymax is user friendly, easy to customize, has great features and doesn't require a lot of coding knowledge to have a great looking site and you can't beat the price! The main thing we appreciate is the customer service. I'm not a techi kinda gal and Citymax has always been able to help us through any challenges we've encountered. I highly recommend them.

Thumbnail of user evam16
1 review
4 helpful votes
February 12th, 2014

I've been using CityMax for almost 8 years and am very satisfied with their service. They provide all the tools necessary to create a profitable ecommerce site with all the bells and whistles including a shopping cart and newsletter. It took just a few hours to have my site up and running. I am not a web designer, but CityMax sure makes it appear as if I am. I get many positive reviews about my site, and I owe it all to CityMax.

Thumbnail of user joshc52
1 review
3 helpful votes
October 29th, 2015

I used a different site builder before finding citymax. They have a lot of good features but I feel like they could add a few more in that would make them a lot of money. If they were connected with a credit card processing company that would integrate with a simple click I would use it. I would imagine citymax would get a cut or maybe they could be the credit card processing company. Would be nice to have some updated templates also. Overall I have had a good experience with citymax.

Thumbnail of user marilync9
1 review
2 helpful votes
April 8th, 2014

I have been with Citymax for 12 years since-October 4,2002 when I created my website. I have been extremely happy with Citymax as their Customer Service is without a doubt the most professional, friendly & helpful that I could want. The website is easy to use with shopping carts & allows for various modes of shipping along with online payments. I could not ask for a better website host than Citymax!

Thumbnail of user sheilaw
19 reviews
82 helpful votes
July 8th, 2008

Citymax is not worth it as a shopping cart due to monthly fees - We used citymax shopping cart to sell products onlines. Although it was going okay in the beginning but after a while I started facing problems. First was that it did not allow to build the site locally that meant that we had to go online for every minor change we had to make in the site. They also did not differ between development and release page so the page is live online. We switched because we also didn't like the $20 per month fee. Try to stick with the carts that have a one time install fee.

Thumbnail of user nicolec65
1 review
3 helpful votes
January 5th, 2016

For 17 years I had a website where I owned the web building programs. Of course there were updates and the last update was horrible. I decided to check out Citymax for several reasons. 1 there is a 10 day trial period to see exactly what you get before paying.
2 the amenities that come with the site are exactly what I needed. Especially the instant download feature and the ease to go mobile.
3, during the trial I had a few questions that CityMax replied to in record time, with personal courtesy, and through instructions.
I was able to set up my website in just a few days with ease.
I am thrilled with my new website. The ease to create, the functionalities, the appearance, the excellence in customer service, makes CityMax an outstanding company. If you are looking to build a new website I highly recommend CityMax.

Thumbnail of user jilll22
2 reviews
0 helpful votes
August 6th, 2016

Beware negative reports, those folks are affiliates for other website builders! Biased. Been with them 5 years, and a favorite feature is the Google sitemap you can customize yourself. There's also a great map of visitors, so you can see new people coming to your site and their location. There's a mobile version you can activate now, built in. I use the site for art, freelance writing, and the new products I'm developing and designing. Wasn't crazy about the store builder, but went over to shopify for that, and about to iframe imbed@ jill-lorraine.com, as I build more. Haven't explored the Citymax store builder for a few years, it might be better now.

Service
Value
Quality
Thumbnail of user janetl24
1 review
2 helpful votes
February 11th, 2015

CitiMax have had a relationship for many years I run two websites.
I have been able to learn so much basic html and if I have any problems at all I write a support request which is always very clear and if I still have a problem CitiMax will keep making suggestions until it's right. You can always switch to Easy Editor too if you want to easily change fonts etc without a knowledge of html.
Very decent price for all the add ons which we get for listing the sites and efficient links to paypal for the 'shop'.
Image storage very easy and getting better all the time we don't even have to mess with the size on images because with one click we can choose small mnedium or large whichever is best.
So thank you CityMax for being there.

Thumbnail of user george.pitagorsky
1 review
0 helpful votes
July 18th, 2023

I have been a customer with a website for several years. My site is not reachable and have found it impossible to contact the company for tech support. There is no link or ability to submit a request on the City Max website.

Service
Thumbnail of user judyp8
3 reviews
14 helpful votes
February 1st, 2013

One of the first things I love about Citymax is its convenience and ease in
Create website. The templates are easy to work with, the links, photos and
Emails are actually fun to do. Another wonderful thing about Citymax is their superb customer support and speedy and proactive
Response to questions no matter how complicated or simply they might seem.
Great way to do business!

Thumbnail of user sylviab5
1 review
3 helpful votes
April 21st, 2014

I tried out several website hosts and was very frustrated. Then I met Citymax and found it to be easy to navigate and maintain. We have been using them for about three years now and cannot be happier. Anytime we have questions or need assistance they respond very quickly and are great with their support.

We would not change for the world.

Thumbnail of user ronv1
1 review
2 helpful votes
March 8th, 2014

As Phase2Careers grows, CityMax has offered expanded tools to highlight our mission and services. CityMax is versatile, easy-to-use, dynamic, and serves all types of industries and businesses. I highly recommend CityMax, whether you are a start-up or a fully-developed organization. - Ron Visconti, Executive Director, Phase2Careers

Thumbnail of user richardh44
1 review
2 helpful votes
August 21st, 2013

I have used Citymax to host and promote my business for over a decade without interruption. I have maintained this business website "Hurricane Video and Photography" with ease, that includes multiple videos, photos, and many other great features. Their site builder templates make creating my pages a breeze to design. The online store makes it quick and easy for customers to submit orders through Paypal for efficient and safe transactions. I have been thoroughly satisfied with the price for hosting and the exposure the Citymax site has provided my business."

Thumbnail of user wendeew1
1 review
2 helpful votes
April 9th, 2017

I've had a website through them for over 8 years. I got a call yesterday saying the my site has been down for over two days. I tried about 20 different ways to contact them. But, it was a SATURDAY and outside of their customer support (8am-5pm, Mon-Fri) working hours. Something on my contact information with my account through them "changed" and I had to click a verification link. The problem: (1) the link they sent it to was something they created (not associated with my account), and (2) I changed nothing. I logged into my CityMax account and everything looked good... so, what did THEY do to create this trigger and furthermore, they did nothing to rectify the situation. Its been over 30 hours now... and my site is STILL not up. So, don't expect anything from them!

Thumbnail of user sueg20
1 review
1 helpful vote
April 20th, 2015

CityMax made it easy to design my site with content and their online catalog is easy to set up. You can add multiple products, same products with different variables, add custom shipping options and more. You can also set up several email accounts for your business and manage them with your login. You get notification for your orders in email and in your dashboard, so it's easy to keep track. The reporting is good and shows you where your orders generated. They have a good marketing section to help with your marketing efforts. There is also the option to add other products from Doba and a few other vendors right into your website. All in all, this is a good website provider. The support system is very good as well. I've used it 3 times in the 3 years I've been a customer. You can't go wrong with this service.

Thumbnail of user abia1
1 review
2 helpful votes
July 7th, 2014

I had no idea how to design a website, but the design templates offered made it easier. The choices were professional and great looking. Setting up the store was not a huge hassle. The best package value for your money. You get the domain and the payment method all taken care of.in one payment, thankfully. They have a huge database for products, so you can post as many as you like. There's no end to how many items you can have. I think the staff was well informed, and got back on to me on my requests. Really gone smoothly with them, everything was explained, I kept site for 7 years with them, but no freebies hmm? :)

Thumbnail of user edies2
1 review
2 helpful votes
January 15th, 2014

I had absolutely ZERO experience designing a website when I started looking for a company to host for me. I did some research and quickly realized the other sites had some serious fine print going on behind their, "flat rate" television advertisements.

Then I found CityMax. One flat rate, no hidden charges and designing the site could not have been easier! I can make all the changes I want to keep my site current and keep my clients updated about our services and prices. I have been a CityMax customer for many years now, and I have no plans to change that anytime soon. Couldn't be happier!

Thumbnail of user edwards51
1 review
2 helpful votes
October 22nd, 2014

I have found the Citymax to be user friendly. Responses to my questions and requested help to make some changes were quickly performed which saved me time trying to figure out how to do it myself. Price seems fair to me.

Thumbnail of user sherryly
1 review
2 helpful votes
April 9th, 2012

Our website has an email account attached to it through CityMax. I have been trying for two weeks to explain to them that the account was hacked, and I am not sending spam to China. The support staff are absolutely brutally stupid, obtuse, unhelpful, or incompetant, maybe all of these things. You cannot talk to a human being, and get one webmail response a day from them. Totally ridiculous. Run, run run away from this company.

Thumbnail of user keithb51
1 review
2 helpful votes
June 2nd, 2014

I have had two City Max accounts since I began writing in 2008. City Max provides outstanding information for the novice who wants to set up a website for the themselves.
I have been able to conduct business online with no worries. Their videos provide are incredible. The templates give you many choices of design for your page. Neither of my two pages look the same.
City Max has taken into consideration everything needed to do professional E Commerce. The customer support is top notch and thorough.
One big feature all online business people should consider is their referral program. This allows you to gain points which can be used to pay for the site itself. This saves you money which can be placed back into your business.
I would say to any entrepreneur you should have a City Max page if your serious about doing business online.

Thumbnail of user carolec6
1 review
2 helpful votes
May 1st, 2015

Easy to Navigate & Edit. Real quick Feedback and Follow-up.

Thumbnail of user mikaelj1
1 review
2 helpful votes
January 11th, 2013

Needed something easy to sell my products online, I am a business owner who runs a retail store seven days a week. I am not techie, did not have the time to learn something complicated, and I don't have the budget to hire a webmaster. CityMax fits perfectly because it is easy, fast, and a good value and I have a site I am proud of. Have recommended them to many other small businesses because it was easy for me to get everything I needed without taking time away from my core business and my face to face customers.

Thumbnail of user andread20
2 reviews
13 helpful votes
March 18th, 2014

As far as E-Commerce Solutions go, CITYMAX.COM has got to BE THE BEST i have come across & i have tried them ALL! All the features they offer alone are worth 10x's the monthly fee! So, anyone looking for the MOST ROBUS & ALL-INCLUSIVE E-Commerce hosting, this is it, plus for those who are not so tech savvy, this is also where you will thrive, regarless of your knowledge, or lack thereof ;)

Thumbnail of user gregp10
1 review
2 helpful votes
December 7th, 2012

If you cant find a template you like you can customize them and add your own images, most other web builders you are stuck with what they give you. Since I joined they have added a bunch of new features that are always really useful. Love that you can put videos from Youtube right on your site and have a discussion forum and polls, really interactive, great for keeping in touch with my customers.

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Thumbnail of user seanh35
Sean H.
Typically does not respond to reviews

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4.2
44 reviews
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