cleverbridge

Tried to get a refund for Acronis Cyber Protect Home Office
Unsuccessfully.

The software was absolutely useless and did not work, so I immediately requested a refund after the purchase. I received a message about a successful refund, the order was canceled, and the money was never returned. Now I have neither the money nor the product I paid for. This site is a scam, avoid it at all costs.

My order number #*******.

Every purchase processed by this firm is met with a message from them that "processing is delayed". Completion of my purchases can take anywhere from minutes to actually days. I have purposely not purchased items, usually software, from companies because I am aware from previous transactions, that Cleverbridge will be handling the transaction. There is absolutely no excuse for delays. For heavens sake, these are electronic transactions and should only take minutes at the most.

Had a really bad experience with this company recently bought a Product called Paragon stating clever bridge back them up. I got billed twice and sent me message stating I was not charged! My bank makes no mistake they clearly told me I was charged twice for that company Cleverbridge, first of all their website was unsecured, mostly for the page that you need to input your card info! Beware its a scam their fraud to the bone, I sent a friend from Chicago to see the office they supposedly have placed there and guess what there not there, they really are living in Germany! Taking money from Americans and possibly the rest of the world! If anybody from Cleverbridge wants to contact me feel free to do so, lets get this fixed asap, You can't steal from people!

If you cancel the subscription to "WinZip System Utilities Suite" within 24 hours, this will not result in the order being refunded.

Despite boasting of their excellent customer service I found it to be beyond dismal. We canceled our subscription, the cancellation was confirmed, and was still charged a renewal fee. It took 6 weeks for them to respond to my question thru their portal. No phone number is listed, It took 3 months before I was able to get a "real person to correspond. I was denied the refund:because I was out of the 30 day request time frame. How does that make sense... I strongly discouraging purchasing this software

So on the 18th of April I see a charge on my card and a e-mail from CleverBridge renewing my Malwarebytes for a year@ $39.99. ( I had 244 days left on mine) what the hell, Called my Credit card company and disputed the charge, 2 days later I get an email from Cleverbridge saying they "refunded my Payment". The problem with these folks is they Just Do It, hoping you don't notice. Companies like this should NOT be allowed to be in Business.

I purchased Partition Master from EaseUs (which is a Chinese company) on 11/17/20 via Cleverbridge. Just 30 hours later, my credit card was hacked and being used to download Chinese-language cell phone games. Cleverbridge did not take the fraud seriously. They never responded to my issue.

Yes I know I can have autopay set-up for Cleverbridge, but I choose to control my cash outflow and would rather manually pay yearly. But you think that before cancelling my subrcriptions that Not-So-CleverBridge could send an email indicating an impending due date. No, they aren't as clever as they think they are. I just wish I could deal with the creators of the software so I could get reasonable service. Cleverbridge now clams that it might take over 24 hours to process a payment--in 2023? It's a credit card... have at er and get my business up and running again!

Cycle through valid credit card after valid credit card, waste your time, spend hours and hours using their site and talking to support. Abysmal experience renewing my Parallels subscription. Awful service

I'm writing this comment to prevent you from making the same mistake I did. They are not reliable at all. If you purchase a service through them, they will shift the responsibility onto others and not take ownership of their insufficient service. Save your money and purchase services elsewhere.
Regards,
Manal

Background: I have multiple subscriptions and gave Cleverbridge a withdrawal agreement to my PayPal account for each individual subscription. I went into my PayPal account and cancelled one of the agreements as I no longer wished to subscribe for this particular software. Cleverbridge simply withdrew the money under a different agreement!

I'm currently battling with them to transfer the money back before going into legal action.

So if you can't avoid them, get yourself a Revolute account. And for every subscription create a one-time virtual debit card. Use this for the initial payment when entering the subscription. After that no more withdrawals are possible. Before the subscription goes into renewal, change your payment method for the software subscription to a new one-time credit card.

Is a bit of a nasty business if you have to manage multiple subscriptions this way, but heck, I have only one that I really need.

Received a $39.99 charge on my credit card for Firewall protection with a recurring fee. I immediately canceled it and requested a refund. I did not order it. They refuse to refund the initial payment.
I'm disputing the charge with my bank. I wish I could do more. Horrible people, multiple negative scam
Comments on the Internet regarding their deceitful practices.

I've been using Malwarebytes for almost a decade. Renewals were automatic and simple. Wow - things have changed. I changed my email address and credit card info on their website in 2021 after selling my business. When automatic renewal was attempted this month, I received an email saying payment wouldn't go through. It appears they still have my old physical address listed, which may interfere with the billing. There's nowhere on their site to change this information and numerous requests for support have proven useless. Forget about "talking" to human being - not an option. I highly recommend using another product to protect your most sensitive assets... Your data and personal information. Cleverbridge has become an automated, money making machine.

Cleverbridge sent me an invoice for a subscription for F-secure, although I never renewed my subscription. I have a "manual renewal" option on my subscription. I have now been emailing with them for several days and they refuse to answer why they have sent me the invoice or why they say that I have "made an order". They avoid answering any questions and there is a clear language misscomunication because they don´t know the proper terms, so the emailing goes on forever! This truly feels like a scam!

NOTHING about this company is good. Cahrge too much, no humans on staff, products will not activate... jst a scammy bunch of thieves. My reciept is a PDF but I cannot upload it.

I HAVE A DOCUMENTED AUTO RENEWAL CANCELLATION DATED JULY 24,2020 YET CLEVERBRIDGE CHARGED AN AUTO RENEWAL FEE ON JULY 3,2021 AND REFUSES TO REFUND. THEY SAY I DIDN'T APPEAL WITHIN 30 DAYS BUT SO WHAT, THERE SHOULD HAVE BEEN NO CHARGE IN THE FIRST PLACE. VERY DISHONEST COMPANY.

I received an email from TechAmerica/cleverbridge on 2/1/2022 stating my transaction has been processed and if I want to cancel and avoid the $349 charge I must do so be 1/2/2022 - 30 days ago. I called customer support, Albert, to question the charge for a service I never subscribed to and ensure that I wasn't charged. I requested the original proof of purchase and was told under one condition. Albert then explicitly shared the condition " Let me f. K you b. Tch" He then hung up. I was shocked. This situation should make anyone question doing business with them. TechAmerica is the company thy were allegedly representing

Fake, my last name starts with clever, and I never went to the web sight until it appeared on my bank account. I hereby request a refund of the $29.99 that was stolen from my account. If the refund is not put back into my account I will contact the Authorities and start legal proceedings.

This has to be the worst site I have ever dealt with. I do not want to renew my subscription for Driver Support and every avenue I try to cancel is met with a brick wall feet thick. Worst thing I have ever done is trying to deal with this company who make it very easy to buy in but ALMOST IMPOSSIBLE TO GET OUT OF.

I have tried for over a year to stop auto renewing my winzip. Cleverbridge does not seem to offer a page where I can manage my subscriptions. I am placing them on a permanent "hold" with my credit card company.

I bought the convertor package. It stopped working and they will not upload it. Unbelievable. Included was 2 x additional uploads should it crash. Now they want me to pay £94 to install it

No help at all... since days I cannot download my purchase! Avoid any relation with that company...

After a one year subscription in 2019 July I received a request to pay another year in september. They didn't respond to any email and complained and did not allow a cancelation with a refund for their fraudulent billing practices. The did not delete my credit card info as asked and billed my credit card yet again now in July 2020 and don't respond to complaints and do not accept cancelation with request for refund. And as a technical service they are thoroughly intrusive and disturbing any and all information once you open your PC. DO NOT AND NEVER DO BUSINESS WITH THIS FRAUDULANT COMPANY!