Coileandhallfd

Coile and Hall Funeral Directors do a great job with holding the actual service, probably because that's their bread and butter. And I like the fact that they seem to be Christian-oriented. But with everything else, just forget it. When it comes to explaining to you what your various options are for the gravesite, getting everything rolling, and updating you on the progress, they're awful. In particular, Duane Hall, the assistant director, comes across as passive-aggressive. Passive-aggressive people rarely say what they mean, and almost never give you what you want. They just say what they think you WANT to hear, while hiding a lot of aggression underneath. In other words, they are the total opposite of "what you see is what you get." Mr. Hall puts on a nice, pleasant face, but almost never follows through on any of his promises. For instance, he says he'll get back to you by a certain time, and then doesn't. Then when you are forced to get back in touch with him to see what happened, he always, always, ALWAYS comes up with some excuse. It seems that if you want to get anywhere with him, you have to micromanage him. He is just so frustrating to deal with. That is really sad, because apparently he's a minister, and should be setting a good Christian example. But when it comes to the administrative stuff, he just seems to be a big slacker. Since Hall doesn't seem to like dealing with the administrative stuff (and is terrible at it as well), I think they should simply hire a good office manager to handle those matters. Trust me, it would have to be an improvement. To sum things up, I would give them an A for the way they handle a service... but an F for everything else. So, if you do decide to go with Coile and Hall, just know what to expect.