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  • Construction Gear

Construction Gear

Ratings On Other Platforms

Trustpilot
4 / 5
ResellerRatings
3.8 / 5
Better Business Bureau
1.4 / 5

Overview

Construction Gear has a rating of 4.35 stars from 481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Construction Gear most frequently mention customer service, good quality, and great price. Construction Gear ranks 2nd among Boots sites.

  • Service
    17
  • Value
    46
  • Shipping
    47
  • Returns
    7
  • Quality
    45

Proactively asks for customer feedback

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 81.4%
Positive
105
Neutral
8
Negative
16

Instant Feedback

6,095 reviews

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Special offer from Construction Gear
Large selection of customizable work wear.
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What reviewers want you to know

Positive highlights

  • Recommended by friend who was wearing products from Construction Gear.

Critical highlights

  • The customer service is horrible long silent pauses kept having to ask if they were still there.
How would you rate Construction Gear?
Business's Favorite Review

“Easy to use website and more IMPORTANTLY multiple...”

Helias M.
4/20/20

Easy to use website and more IMPORTANTLY multiple payment options. Other websites (ebay most notable) accept s credit cards only thu paypal. For some reason paypal won't process my credit card (I was told there's a limit in the number of transactions per credit card) trying to force me to sign up for a Paypal account. But I know my credit card is good since I have used it in the cafeteria at work and make purchases in other websites. So I am not going to sign up for a paypal account and websites that clear credit cards ONLY thru paypal will loose my business.

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Top Positive Review

“I liked the payment method options”

Brenda S.
2/6/21

I liked the payment method options. Nice to find these shirts online. My husband loves them. They look smart and are a heavier weight. He uses them as a shirt in winter and as a light weight unbuttoned shirt jacket on summer nights. I just made him covid masks out of the pockets with leather tab from his old shirts. People stop him asking where he bought his masks all the time. Unfortunately masks are a part of work wear now too.

Reviews (481)

Rating

Timeframe

Other

Reviews that mention popular keywords

construction gear (66) customer service (79)
Thumbnail of user ronalmperry
6 reviews
0 helpful votes
March 30th, 2024

Buy on this website some very comfortable and warm leggings, of good gender. You've been wearing them for months and they won't lose color or ball the fabric. The knee area gives itself away with use, as with all cotton pants. There is a good quality price relation.

Thumbnail of user mikez964
1 review
0 helpful votes
February 20th, 2024
Verified purchase

They email you a QR to create a label at drop off while your replacements are already on their way. Super smooth.

Reason I chose this business:

Price, size availability and shipping times.

Thumbnail of user wayneg610
1 review
0 helpful votes
January 12th, 2024
Verified purchase

It was exactly as pictured and exactly what I wanted. Fast shipping, great price. Would definitely recommend buying again from this store.

Thumbnail of user johnf5827
1 review
0 helpful votes
March 3rd, 2024
Verified purchase

Received in good condition. Will keep your company in mind to reorder when needed. Thank you

Thumbnail of user brianh2476
2 reviews
0 helpful votes
March 16th, 2024
Verified purchase

Pricing was great. Nice surprise when a free item was added to my order. Prompt delivery.

Reason I chose this business:

Selection and price. Local US company.

Thumbnail of user janh344
4 reviews
1 helpful vote
November 22nd, 2020

I've been shopping with construction gear for long time. They never disappoint! On time delivery, wide variety of products, and most of the time fair prices. I've been recommending them to others since my first order.

Thumbnail of user sams2068
1 review
1 helpful vote
January 8th, 2024
Verified purchase

Despite being expected to be delivered by the end of the new year, my delivery which consisted of cotton workshirts, safety glasses and Timberland work boots actually arrived two weeks ahead of schedule.

Reason I chose this business:

Construction gear has done of the best high quality equipment and gear on the market. As a construction professional, I have found this site very helpful in obtaining work I do in my line of work.

Thumbnail of user heatherb2296
1 review
1 helpful vote
March 2nd, 2024
Verified purchase

Husband likes it, says it is a bit thinner then his older one he got in 2018. Says it is not as warm as the old one but guess it works.he uses it to do farm work and he has to be out in the weather for hours at a time. The last one same as this just from2018 is thicker and warmer. Wish this was really the same. He loved the first one so much he asked me to find him a new one when the old one wore down. If you could go back to how they were then it would be so great.

Thumbnail of user tristak7
1 review
0 helpful votes
March 10th, 2024
Verified purchase

Great price, fast shipping! This is the 2nd order with no problems and great service. Thanks!

Reason I chose this business:

They have the boots my husband likes.

Thumbnail of user lindan1901
1 review
1 helpful vote
February 5th, 2024
Verified purchase

The website was easy to maneuver, secure checkout, shipping was fast and always get updated on tracking history.

Reason I chose this business:

Husband saw this jacket in the store and wanted it but they didn't have in his size. I googled the jacket and found your website.

Thumbnail of user janem1627
1 review
0 helpful votes
November 24th, 2023
Verified purchase

My husband purchased a coat from you and received it in 2 days via US Postal Service. Mine was shipped with UPS and took 11 days. I felt slighted.

Thumbnail of user andreao432
Andrea O. – Construction Gear Rep

Thank you for your review Jane. We are sorry for the delay. We are sorry that you had some issues. If you want to contact customer service please call 877-411-0036.

Thumbnail of user philw277
1 review
0 helpful votes
January 31st, 2024
Verified purchase

Never got the product. The address was wrong I reached out and they said still in transport

Thumbnail of user jacoby42
Jacob Y. – Construction Gear Rep

Dear Phil, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.

Thumbnail of user jenniferc3889
1 review
3 helpful votes
October 26th, 2022
Verified purchase

Good prices but the medium was sized more like an XL

Thumbnail of user carolynb911
2 reviews
0 helpful votes
February 20th, 2024
Verified purchase

Great product - wrapped and shipped well and wears great with inside heater. Love this to stay warm!

Thumbnail of user miltonb122
1 review
0 helpful votes
February 19th, 2024
Verified purchase

Works really well for me, work good for tuff jobs or light.durability and strength stands up for the job,I will buy them again if I had too.

Reason I chose this business:

The price was right

Thumbnail of user dustins120
1 review
0 helpful votes
June 12th, 2020
Verified purchase
• Updated review

Great price! Shipment was a little slow but understandable with what all is going on in the world.

Value
Shipping
Quality
Great price and fast payment
June 12th, 2020
Verified site experience
• Previous review
Thumbnail of user brentb486
1 review
2 helpful votes
November 21st, 2022
Verified purchase

Took 2 weeks for delivery. Took several days to even get it into the mail.

Thumbnail of user stephens2363
1 review
0 helpful votes
October 6th, 2022
Verified purchase

Great price! Boots fit well. Will see if they are warm and last a while this winter. 600g thinsulate should be warm. Seems to be a quality boot at a great price

Thumbnail of user jayeshp30
1 review
1 helpful vote
October 7th, 2022
Verified purchase

NICE AND EASY SHOPPING. I wish there was a master key for all the four baxes

Thumbnail of user jamesj3253
1 review
2 helpful votes
May 14th, 2023
Verified purchase

I was not happy with coustomer service. I forgot to put my coupon code on my order so I emailed coustomer service to see if they could add to my order. I was ordering 8 pairs of wook boots for my guys. I sent a response to their email and never heard back from them. I did this twice with no response. I have ordered in the past and never had an issue.

Reason I chose this business:

Order in the past.

Thumbnail of user jacoby42
Jacob Y. – Construction Gear Rep

Dear James, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Thumbnail of user garyh1815
1 review
3 helpful votes
January 11th, 2023
Verified purchase

It was a great experience my boots were shipped to me on time and they fit me Great.

Thumbnail of user debrab724
1 review
0 helpful votes
June 28th, 2020
Verified purchase
• Updated review

Have been trying to find construction back belts for a while! Quick and easy! Thank you! Debra However your size chart is inaccurate! I ordered a small because I wear a size 6 women's and a large for my friend who wears a size 36 and the large fits me but reordered a 2xl for my friend!

Reason I chose this business:

Looking for a back belt for construction work

Reason I chose this product:

For the same reason

Value
Shipping
Quality
Have been trying to find construction back belts for...
June 18th, 2020
Verified site experience
• Previous review

Have been trying to find construction back belts for a while! Quick and easy! Thank you! Debra

Thumbnail of user kirkc61
1 review
0 helpful votes
October 5th, 2020
Verified purchase
• Updated review

Was fast to find what I was looking for. Thank your excellent

Reason I chose this business:

Ordered from before

Reason I chose this product:

Needed to see close up and safety was an issue

Value
Shipping
Quality
Was fast to find what I was looking for
September 30th, 2020
Verified site experience
• Previous review

Was fast to find what I was looking for. Thank you.

Thumbnail of user brandonc851
1 review
1 helpful vote
February 3rd, 2023
Verified purchase

I ordered relax fit and you sent me loose fit! Not happy!

Reason I chose this business:

Cause you claim you had what I wanted

Thumbnail of user jacoby42
Jacob Y. – Construction Gear Rep

Dear Brandon, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Thumbnail of user ronm1034
2 reviews
0 helpful votes
February 9th, 2023
Verified purchase

Great product. Great customer service. Will definitely buy from again. Thank you.

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From the business

Buy work boots by Caterpillar, Wolverine, Carhartt clothing, work gloves, sweatshirts, jackets and more! Low prices, free shipping and satisfaction guaranteed at Construction Gear.

Business History

The Construction Gear Store is an online retailer and vendor that specializes in construction products, including clothes, workwear and safety gear. The Construction Gear Store is a subsidiary of Online Stores Inc, a parent company to seven other sites and companies that each specialize in their own retail niche market. The companies and sites under this umbrella include, The United States Flag Store, the English Tea Store, Discount Safety Gear Store, the Safety Girl Store, Lightup and Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County with its headquarters in New Stanton, Pennsylvania.
The Construction Gear Store is a privately owned company that is also based out of New Stanton, Pennsylvania. Their New Stanton location houses a 100k square foot warehouse that The Construction Gear Store uses to ship, manufacture, fabricate and put together its items as well as its own line of work gear under the brand name, Rugged Blue. The company also has a location in Sparks, Nevada for shipping to its customers on the west coast. The Construction Gear Store is most well known for their customizable products, including customizable hard hats, a popular item among its customer base.
Rugged Blue offers an array of products including its own safety glasses, flashlights, boots and safety vests.
The Construction Gear Store also launched another site called the Safety Girl Store in 2009. The Safety Girl Store specializes in women's workwear, safety and personal protection. The site at one time would have and include items ranging from pepper spray, stun guns, emergency roadside kits, work boots and more. Although is now primarily focused on women's workwear, safety products and its correlating brand of products, Safety Girl.
The company also sells items from popular and well-known brands in the industry such as Wolverine, Carhartt and Dickies.
The Construction Gear Store has its own blog with articles that informs potential and or existing customers and buyers on the latest products and tips for keeping safe on the job, specifically in more laborious fields, including but not limited to construction, electrical and factory work.
The Construction Gear Store along with Online Stores Inc. and its other subsidiaries have received positive feedback in throughout their tenure in their own retail niche markets. The company also offers wholesale of its products to eligible customers.

The Construction Gear Store was founded in 2008 with the purpose of bringing affordable workwear, safety gear and boots to the general public. The company would become one of the largest online vendors and retailers in its field.
Their brand Rugged Blue was created by Online Stores Inc. in 2011.

Company Representative

Thumbnail of user bigc73
Web D.
Typically responds within 8 days

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