• Contactlens.com

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Overview

Contactlens.com has a rating of 4.71 stars from 7 reviews, indicating that most customers are generally satisfied with their purchases. Contactlens.com ranks 77th among Contact Lenses sites.

  • Service
    3
  • Value
    2
  • Shipping
    3
  • Returns
    2
  • Quality
    2
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
See all photos
How would you rate Contactlens.com?
Top Positive Review

“Fast shipping and great value!”

Gary F.
7/26/20

Easy ordering, FAST FREE shipping! Much less than other companies and especially my eye doctor - will be ordering from again

Top Critical Review

“BEWARE!”

Joelle S.
1/7/22

DO NOT ORDER FROM THIS SHAM OF A SO CALLED COMPANY! I ordered contacts back in November and waited weeks without getting my contacts. I tried to call the company multiple times but have had difficulty getting through. I then tracked the order and it stated it was delivered in or near my mailbox. I live in a complex with over 300 apartments and don't know where this box went or if it even was truly delivered. I tried calling this company back multiple times (when I could finally get through) and was rudely told that because tracking states it was delivered, there is nothing that could be done. The customer service is rude, un knowledgeable and unhelpful. So, I called my bank and had the charges reversed since I never received this product and ordered the contacts elsewhere (with no problems, mind you). Weeks later, I begun to get threatening emails from the company calling me a theif and telling me I was going to jail for "felony mail fraud". A odd woman named "Melissa" allegedly reported me to the postal service for fraud and continued to send me threatening and slanderous emails stating that I probably do this to other companies and that I'm a "theif". She also kept referencing my credit card number, saying she's sharing it to multiple sites that collect information on people. I now must go cancel this credit card because a strange woman has my personal bank information. Also, I'm appalled and calling my attorney to speak to him about slander and defamation of character because this is unacceptable, unprofessional behavior from a company. I will write a negative review and explain my terrible experience to every contact lense company review website available because everyone needs to be aware of this distasteful treatment. Please, there are hundreds of other places to order contact lenses, GO ELSEWHERE. Heaven forbid you have to be stalked by an unstable Melissa too. BEWARE.

Reviews (7)

Rating

Timeframe

Other

Thumbnail of user garyf355
1 review
0 helpful votes
July 26th, 2020

Easy ordering, FAST FREE shipping! Much less than other companies and especially my eye doctor - will be ordering from again

Thumbnail of user sams893
1 review
0 helpful votes
July 26th, 2020

If you're like me, you have probably been searching for a day or so for the best site to order your contact lenses from. After doing your research, you have probably decided to buy them from lens.com and now you're trying to find out how legit is the site. Right? So I'm leaving this review here for all of you people. I did not get payed or asked to leave a review.
Everything well perfectly well. I ordered the lenses I was looking for, uploaded my prescription and my order was on its way. The driver was pretty fast for where I live. The package was in a great condition. The lenses were exactly what I ordered.

Thumbnail of user ronj273
1 review
0 helpful votes
February 4th, 2022

Ran out of contacts on the weekend and worked with a rep over the phone to have my lenses delivered with expedited shipping. Received my lenses on Tuesday! Amazing service.

Tip for consumers:
Send in your valid prescription for faster shipping!

Products used:
Acuvue Oasys contact lenses

Service
Value
Shipping
Quality
Thumbnail of user joelles37
1 review
1 helpful vote
January 7th, 2022

DO NOT ORDER FROM THIS SHAM OF A SO CALLED COMPANY! I ordered contacts back in November and waited weeks without getting my contacts. I tried to call the company multiple times but have had difficulty getting through. I then tracked the order and it stated it was delivered in or near my mailbox. I live in a complex with over 300 apartments and don't know where this box went or if it even was truly delivered. I tried calling this company back multiple times (when I could finally get through) and was rudely told that because tracking states it was delivered, there is nothing that could be done. The customer service is rude, un knowledgeable and unhelpful. So, I called my bank and had the charges reversed since I never received this product and ordered the contacts elsewhere (with no problems, mind you). Weeks later, I begun to get threatening emails from the company calling me a theif and telling me I was going to jail for "felony mail fraud". A odd woman named "Melissa" allegedly reported me to the postal service for fraud and continued to send me threatening and slanderous emails stating that I probably do this to other companies and that I'm a "theif". She also kept referencing my credit card number, saying she's sharing it to multiple sites that collect information on people. I now must go cancel this credit card because a strange woman has my personal bank information. Also, I'm appalled and calling my attorney to speak to him about slander and defamation of character because this is unacceptable, unprofessional behavior from a company. I will write a negative review and explain my terrible experience to every contact lense company review website available because everyone needs to be aware of this distasteful treatment. Please, there are hundreds of other places to order contact lenses, GO ELSEWHERE. Heaven forbid you have to be stalked by an unstable Melissa too. BEWARE.

Tip for consumers:
STAY AWAY!

Products used:
Purchased contacts from somewhere else.

Service
Shipping
Returns
Thumbnail of user annas226
9 reviews
6 helpful votes
July 5th, 2017

Contact lenses is one of the most helpful and talented discovery for all the glasses weaerers specially for girls since they hate to wear glasses in family functions and other events i can say it easily as i am one of those i have been using contacts since 9th grade and they are pretty reliable but also they are not easy to handle they require alot of care plus per week attention also you are not allowed to sleep while wearing them!

Thumbnail of user markw5
1 review
1 helpful vote
Thumbnail of user tracyk572
1 review
0 helpful votes
January 18th, 2024

I just received my order from a contact lens mail order company and I'm thrilled! The lenses are a perfect fit and very comfortable. The ordering process was easy and delivery was faster than expected. Plus, the price was great. Highly recommend for hassle-free contact lens shopping.

Tip for consumers:
great service!

Products used:
my contact lenses

Service
Value
Shipping
Returns
Quality

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About the business

ContactLens.com?? Buy Discount Contact Lenses? Acuvue, CibaVision, CooperVision, Bausch & Lomb. Order online or call 1-800 LENSFAST? Free Shipping

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