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Contact Lenses Canada has a rating of 4.19 stars from 6 reviews, indicating that most customers are generally satisfied with their purchases. Contact Lenses Canada ranks 41st among Contact Lenses sites.
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I bought $ 300 worth of contact lenses in February 2021. I haven't received my package, 1 month later. They still haven't refund me. The worst company. Customer service does not help. Nightmare. Never buy from their site. Fraud.
I bought $ 300 worth of contact lenses in February 2021. I haven't received my package, 1 month later. They still haven't refund me. The worst company. Customer service does not help. Nightmare. Never buy from their site. Fraud.
Products used:
No items receive. This is a scam company.
Sent my contacts in a soaked through package. Contents looked like they were soaked in a chemical of some sort. Unusable. I was the sucker that bought useless insurance. It doesn't cover anything. Customer support "kyle" who never called back like they said he would I believe is running this out of his mothers basement. Or possibly in a van, down by the river.
AVOID AT ALL COSTS.
The web site said that the lenses will ship in 3-5 business days. Well, it has been 8 business days since I ordered and every time I call I am told they will ship in another 1-2 business days! If I add the 2 weekends that came in between, it will be almost 2 weeks before shipment. My credit card, on the other hand, was charged as soon as I placed the order. And if I give up and cancel my order there will be a 3% fee for cancellation!
Tip for consumers:
Avoid...
I'm trying to place my first order and the website isn't responding. I've read other reviews regarding website issues so get your IT person on it ASAP
If the glasses don't fit it's too late, there's no refund. Other companies, provide the shipping label and make a refund of the total price.
Very frustrating
I ordered 4 boxes of contacts, 2 boxes of multifocals and 2 boxes of colored lenses. I only received 2 boxes of the multifocal lenses and no colored contacts. Oscar the manager tells me that I need to provide the packing invoice in order to determine whether the two missing boxes were in the order. I no longer have the packing invoice as it was discarded in the trash along with the box along with all the other Christmas boxes. I have the electronic invoice and receipts, but no packing invoice and they refuse to send me out the colored lens which cost $71.96 per box, totaling $143.92. A total ripoff. When I asked to speak to Oscars supervisor he informs me that he is a manager and there is no one higher to speak to as they manage people which is what I asked for. They have zero customer service etiquette and get by ripping off U.S. customers. I filed a dispute with my credit card company in an effort to resolve this issue. Beware of the scam. They have one person who answers calls (Dianne) and one manager (Oscar). Shady company.
Tip for consumers:
Beware of the sham company.
Products used:
Contacts
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