• Contact Lens King

Contact Lens King

Ratings On Other Platforms

Trustpilot
4.4 / 5
ResellerRatings
4 / 5
Better Business Bureau
4.8 / 5

Overview

Contact Lens King has a rating of 4.22 stars from 2,829 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Contact Lens King most frequently mention customer service, fast delivery, and great prices. Contact Lens King ranks 3rd among Contact Lenses sites.

  • Service
    421
  • Quality
    2788

Proactively asks for customer feedback

Positive reviews (last 12 months): 86.5%
Positive
300
Neutral
13
Negative
34

Instant Feedback

23,019 reviews

4
See all photos

What reviewers want you to know

Positive highlights

  • Good contact lenses from contact lens king online contacts
  • It was an easy shopping experience and good pricing

Critical highlights

  • Do not break out the fake processing fees, but include all in one price.
  • This has been the worst experience with customer service ever.
How would you rate Contact Lens King?
Top Positive Review

“Excellent design on their website”

Si T.
3/25/24

This website design is fantastic, it is so easy to navigate around, plus there's always a discount available whenever I place an order, so I really value the generosity of this store. The delivery of my lenses was prompt and efficient. I placed an order for contacts on Friday and received them on Tuesday, which was impressive for standard shipping. Moreover, I have ordered three times so far and they delivered exactly what I had ordered without any issues or mashups.

Top Critical Review

“I chose CLK years ago because there were no hidden...”

chad d.
2/18/23

I chose CLK years ago because there were no hidden fees or games. Very sorry to see that you've changed you practices to be like everyone else. Disappointed.

Reviews (2,829)

Rating

Timeframe

Other

Reviews that mention popular keywords

contact lens (715) shopping experience (31) eye doctor (58) lens king (604) delivery time (20) processing fee (1250) customer service (707) contact lenses (249)
Thumbnail of user brucel480
1 review
0 helpful votes
March 12th, 2022
Verified purchase

Contact Lens King has not only been my choice but because of their amazing prices I have had friends and family ordering from them. Best Price in town

Reason I chose this business:

For all of the reasons above

Quality
Thumbnail of user sit5
16 reviews
11 helpful votes
March 25th, 2024

This website design is fantastic, it is so easy to navigate around, plus there's always a discount available whenever I place an order, so I really value the generosity of this store.
The delivery of my lenses was prompt and efficient. I placed an order for contacts on Friday and received them on Tuesday, which was impressive for standard shipping. Moreover, I have ordered three times so far and they delivered exactly what I had ordered without any issues or mashups.

Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Si. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future.

Thumbnail of user johnathanh63
1 review
0 helpful votes
March 25th, 2022
Verified purchase

Good overall
Great site - there always seems to be a discount going when I order so I appreciate the sites generosity.
Nice and Timely - when shipping my lenses

Quality
Thumbnail of user amanullhaaman97
6 reviews
0 helpful votes
March 23rd, 2024

I recently tried out these contact lenses for my eyes, and I'm extremely satisfied with the results! The comfort level is exceptional, I barely feel them in my eyes throughout the day. Not only do they correct my vision perfectly, but they also provide excellent clarity and sharpness. The ease of use and hassle-free maintenance make them ideal for my busy lifestyle. I've experienced no irritation or dryness, even after long hours of wear. Plus, the packaging is convenient and hygienic, ensuring each lens is fresh and ready to use. Overall, these contact lenses have exceeded my expectations, and I highly recommend them to anyone seeking reliable vision correction with maximum comfort.

Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Nikita! Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future!

Thumbnail of user kristena155
1 review
0 helpful votes
November 21st, 2021
Verified purchase

Contact Lens King regularly offers the best price on contact lenses beating all other providers and provides prompt USPS service of product. Much better value than "in network" providers with whom even with insurance cost more!

Reason I chose this business:

Contact Lens King regularly offers the best price on contact lenses beating all other providers and provides prompt USPS service of product. Much better value than "in network" providers with whom even with insurance cost more!

Quality
Thumbnail of user latricep7
1 review
0 helpful votes
September 28th, 2021

Ordered contacts on Thursdays and received them today Monday. Quick service with normal shipping. Got exactly what I ordered.

Products used:
contacts

Service
Value
Shipping
Quality
Thumbnail of user karenh3278
1 review
0 helpful votes
March 11th, 2022
Verified purchase

Site made it easy to find what I'm looking for, straightforward in what was needed from me, no complications.

Reason I chose this business:

I ESPECIALLY appreciated the honesty regarding how the pricing was set. I’d support and honest company any day.

Quality
Thumbnail of user kathrynw527
1 review
0 helpful votes
August 4th, 2022
Verified purchase

Site was super easy to use and didn't tack on extra hidden fees at the end like other sites.

Quality
Thumbnail of user karenc597
2 reviews
3 helpful votes
August 9th, 2022
Verified purchase

Great service. Quick response and follow up was very helpful in insuring I received my order. Definitely recommend using Contact Lens King to anyone that wears contacts.

Eye doctor was hesitant to release prescription so I could order from Lens King and they worked with my eye doctor to get the correct prescription and send me what I requested.

Reason I chose this business:

Most reasonably priced.

Service
Quality
Thumbnail of user jenniferm5141
2 reviews
3 helpful votes
March 23rd, 2023
Verified purchase

I called because I have had to wear glasses for months because my contacts have irritated my eyes. Yes I should have called sooner but I have been busy. I was told I was sent a different style contact without being told and they said there is nothing to be done about it. The lady started to get rude when I asked why I wasn't informed of this. Same brand but different style. It's horrible. They did not care even though I am still way within my year of my prescription. Yes they are cheaper but you get what you pay for. Never again

Products used:
Contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Jennifer. Thank you for ordering with Contact Lens King. I apologize you feel our customer service was less than exceptional. We take pride in the way we serve our customers as we have won multiple awards for our outstanding service. Upon looking into the order in question, I see you placed it in June of 2022. The reason you were sent a different style of contacts from your previous prescription is because the previous brand had been discontinued per the manufacturer. With your Doctor knowing that he prescribed you the replacement lens, which is clearly written on your prescription. I do see on your prescription it is still currently valid however, you only purchased 1 box each eye which is a 6 month supply lasting you till December of 2022. Unfortunately, the lenses do not comply with our return policy as they are medical device we can not resell any boxes that have been open. One of our supervisors will be in contact with you shortly. We do appreciate your business and look forward to serving you in the future.

Thumbnail of user aliceb661
1 review
0 helpful votes
October 4th, 2021
Verified purchase

Signed up for text messages to receive a coupon code. When I applied the code, it did not work. Just a scam that wasted my time!

Reason I chose this business:

I ordered my last RX for Contact Lens King, so I thought I would use them again,
Disappointed about issue with coupon code and no incentive for a repeat customer

Service
Quality
Thumbnail of user taylorg278
1 review
0 helpful votes
November 17th, 2022
Verified purchase

Cheap, easy, and quick! I've used CCK for a few years now. Ends up cheaper than Sam's Club even.

Reason I chose this business:

Best price for contacts! I was kind of sketched out because the website looks a bit dated, but I’ve never had an issue and my order always comes pretty quickly! I’ve used them on and off for a few years now. The only time I don’t order contacts from here is when I’m using glasses instead.

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Taylor. Thank you for ordering with Contact Lens King and for being a returning customer! We appreciate your business and look forward to serving you in the future.

Thumbnail of user louisc288
1 review
1 helpful vote
September 26th, 2021
Verified purchase

I don't know how I never heard of this company before. The other guys out there are not bad, but their prices are not always competitive and their shipment and customer service is not good. Based on my previous experiences, Contact Lens King is a game changer: easy to order, lots of brands to choose from, unbeatable prices, lightning fast shipment and excellent customer service. I made a mistake placing my order and they contacted me right away and fixed it for me, they even contacted me to check if I had received my order. I'm impressed, thank you!

Excellent, Friendly and Fast!

Reason I chose this business:

The other guys are a bit too expensive and some won't give me the flexibility to order the quantities I want.

Service
Quality
Thumbnail of user adelew41
1 review
0 helpful votes
January 27th, 2023
Verified purchase
• Updated review

Easy to navigate website called and spoke with representative who answered my questions and provided top notch customer service

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Adele. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.

Easy to navigate website
January 7th, 2023
Verified site experience
• Previous review
User friendly site and great prices
March 2nd, 2022
Verified site experience
• Previous review
Thumbnail of user jenniferd1963
1 review
0 helpful votes
October 18th, 2021
Verified purchase

Very quick and professional! All of my orders were delivered and arrived in one piece. Thank you so much.

Quality
Thumbnail of user chrisb2927
1 review
0 helpful votes
April 17th, 2022
Verified purchase

Well I did order my contacts and I did receive them. On April 14th but now I see that you're trying to take $129 out for another two boxes of contacts that I already called and y'all said that it did not go through so that's why I ordered again and got my contacts. Now I am overdraft. Is there a way you can stop processing and put my money back in the bank.

Well I called because I ordered contacts on a Friday and nothing or should I say it said incomplete. So I called Monday and asked if they can check to see if it went through and the girl I forgot her name said I can help you with that order and we went ahead and made a new order. Because the first order said incomplete I'm trying now and I make call tomorrow to talk to someone about putting my money back because y'all overdraft me $105 I need that money put back in my account my phone number *******890 if you would like to talk about it thank you and have a good day

Reason I chose this business:

Contact lens are always on the money always gives me the right product always has it on time and I would recommend contact lens King to anyone

Service
Quality
Thumbnail of user camip10
1 review
0 helpful votes
March 20th, 2023
Verified purchase

Optimal shipping experience. However for the contacts itself, I did not enjoy using these contacts because they are uncomfortable.

They were quick

Reason I chose this business:

I was recommended by a family member.

Service
Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Cami. Thank you for ordering with Contact Lens King and for the review. If you are not enjoying the contact you were prescribed, please contact your eye care provide to discuss changing the brand. We appreciate your business and look forward to serving you in the future.

Thumbnail of user saylers
1 review
0 helpful votes
April 4th, 2023
Verified purchase

Great! I love ordering from y'all because it's so personal and I always am taken care of!

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Sayler. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user laurap2030
1 review
0 helpful votes
July 17th, 2023
Verified purchase

Customer service replied promptly, but I suggest letting customers know at the momento of purchase if their prescription has expired (not hours later via email).

Already described

Service
Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Laura. Thank you for ordering with Contact Lens King. If you place the order online yourself we will not know that minute if your prescription is expired. We will notify you when we verify your prescription in the order it was received. If you place the order over the phone one of our agents will discuss that with you at that time of the order being placed. We appreciate your business and look forward to serving you in the future.

Thumbnail of user louisb357
1 review
0 helpful votes
January 10th, 2022
Verified purchase

My order was filled accurately and quickly. I received the lenses that I needed, within just a few days.

Reason I chose this business:

I found that the prices at Contact Lens Kings were the best I could find on the internet.

Quality
Thumbnail of user jannag14
1 review
0 helpful votes
June 6th, 2021

I've had a great experience w/ this US based company. Competitive pricing & a streamlined online ordering process. The last order I placed in the afternoon (on a Thursday PM) & I had received my shipping confirmation the next morning (Friday PM).

Very satisfied!

Service
Value
Shipping
Quality
Thumbnail of user brians2702
1 review
0 helpful votes
February 25th, 2022
Verified purchase

Only probably was the uploaded prescription which didn't not indicate the need to show all necessary info. Customer service was very fast for turnaround with requesting new pic and prompt completion of order.

Reason I chose this business:

One of the cheaper google shopping finds

Quality
Thumbnail of user khrystianl
1 review
0 helpful votes
June 27th, 2022
Verified purchase

I am a college student with no insurance so I was shopping around for contacts. Everywhere else was almost twice as expensive. The prices at contactlensking are so much lower I though it was a scam, however I did do a bit of research and decided to order from them. My contacts came quickly and are exactly what I ordered. So I was very pleased and will order from them again in the future.

Reason I chose this business:

Cheap prices

Quality
Thumbnail of user r.s4
1 review
0 helpful votes
June 13th, 2022
Verified purchase

Easy to order. Good Price. Fast Delivery. Overall, I strongly recommend Contact Lens King for buying your lenses online.

Reason I chose this business:

Good Price. Shipping Upgrade to 2-day delivery.

Quality
Thumbnail of user sorayad9
1 review
0 helpful votes
January 12th, 2022
Verified purchase

Easy to order. Fast delivery. No problem so far. I have order from you for the past 4+ years

Quality

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bucky l.

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