Cooolsoft

I applied for and was accepted for a job that required that I download MP3 recorder software. I followed the link I was sent by my prospective employer to a company called cooolsoft. There was an option to call a number and place your order by telephone if you were uneasy about entering your credit card online. I opted for that, and was connected with a company called SWREG. The number I reached was in the Philippines. The CSR I spoke with talked very fast, her English was not good, and I had to continually ask her to repeat herself. I also felt as if I were being shouted at. When all of this happens, I ask to speak with a supervisor because their English, in my experience, is usually better. I was told by the supervisor, after he took my credit card info, that it would be 2 days before I would receive a link to download the software. NOTE: he did not say 2 business days, he said 2 days. Four days passed and still no link. I called SWREG and was on hold 59 minutes before I reached a supervisor. His research into my purchase showed that the request for the link to download the software had never been sent?! So now I was back to Square 1 because that email had to be generated again, and it would be 2 business days before I would receive the link. My total time on the telephone with SWREG this second time was 72 minutes. The irony of our global world is that I call halfway around the world to order a product from people who HAVE jobs, dont speak good English, except, in my experience, the two supervisors I spoke with. They drop the ball, cost me time, and potential earnings. In the global world, this kind of wait time is not acceptable; if youre going to keep me waiting, as this company did on both my calls, then I should receive Frequent Flyer Miles that should provide enough motivation to provide better service, and that includes CSR staff who consistently speak good English. Heres the bottom line regarding TIME: When I have to struggle to understand a CSR because theyre talking too fast or not understanding English well enough to understand my questions, then my time is increased on the telephone because a company has chosen to outsource, which wastes my time so that company can save and make money. If there is another company that you can order MP3 recording software from, take that route.