Coop Home Goods

I recently purchased one of their original pillows, highly rated on the Internet. I realized that I had bought one back in 2018, and as far as I know the process had gone well. First, I used the new pillow last night for the first time, and I had a great night's sleep! No headache or neck ache, very comfortable. The three stars is for the service this time. When I made the online purchase, I advertently scheduled it to be delivered to my daughter's old address in San Diego instead of my own home in Orange County. I called and spoke to Aubrey (or Audrey?). She was very nice and assured me she would make sure that the destination address was changed. The next day I received a UPS email stating the pillow was to go to the San Diego address. I called and spoke to Aubrey again and she assured me that the pillow was going to the correct address, stating "I have your back". Subsequent emails indicated that the pillow did indeed go to San Diego and an attempted delivery was made without success and the pillow was being "returned to sender". I called and spoke to Aubrey a third time and she told me a replacement pillow was being sent out to the correct address. When I mentioned that I received UPS emails saying that the first pillow went to San Diego, she said "Don't worry about that" and reiterated that a replacement had been sent out. The next day I received a UPS email saying that the second shipment was headed to San Diego (again) I called and spoke to Aubrey a fourth time and she assured me the pillow was going to my address in Orange County. A subsequent UPS email indicated the correct address and I received the pillow yesterday, May 17th, 6 business days after my order (supposed to be delivered within 2-4 business days). In summary, seems like it will be a great pillow for me but the ordering process was a bit frustrating. They also don't seem to answer when you email them. I sent at least two regarding this matter. No reply.