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Claim Your BusinessI have 10 PCs here. All of those PCs had Corsair Power Supplies and coolers. Some had fan hubs and some had Corsair memory. Over the years I've had 14 of their AIO coolers fail within warranty period. In the early days I had a cell phone and getting a product replaced under warranty was easy. They would ship a new product and I would swap it over with the faulty one when it arrived. Generally shipping to me was 4-6 days. Great Service. Then it all changed. They changed their policy to no phone no warranty. Not because they want your phone number, but because, as they argue, carriers cannot deliver items to a physical address, they can only deliver to a cell phone. As ridiculous as that sounds, that is their argument. I'm old. I've had hundreds of deliveries and never has a carrier refused a delivery just because I don't have a cell phone. Obviously there's more to it but Corsair aren't being upfront. If you have a persons cell phone number that is a very powerful thing for tracking, profiling and advertising, but in my case, I just don't have one. I had an old Samsung Galaxy S6. It died. I lost my job when the scamdemic started and I can't afford a new phone. It's that simple. Warranties are useless. Manufacturers know there are ways around them - Corsair is turning out to be a very disreputable company. I certainly won't be buying their products again. 14 AIO coolers dying in as little a 8 months from purchase is terrible product quality. It's not like it was a bad batch as these issues occurred over a 5 year period. They did the same thing to me for a failed PSU a year ago.
I have 10 PCs here. All of those PCs had Corsair Power Supplies and coolers. Some had fan hubs and some had Corsair memory. Over the years I've had 14 of their AIO coolers fail within warranty period. In the early days I had a cell phone and getting a product replaced under warranty was easy. They would ship a new product and I would swap it over with the faulty one when it arrived. Generally shipping to me was 4-6 days. Great Service.
Then it all changed. They changed their policy to no phone no warranty. Not because they want your phone number, but because, as they argue, carriers cannot deliver items to a physical address, they can only deliver to a cell phone. As ridiculous as that sounds, that is their argument. I'm old. I've had hundreds of deliveries and never has a carrier refused a delivery just because I don't have a cell phone.
Obviously there's more to it but Corsair aren't being upfront. If you have a persons cell phone number that is a very powerful thing for tracking, profiling and advertising, but in my case, I just don't have one. I had an old Samsung Galaxy S6. It died. I lost my job when the scamdemic started and I can't afford a new phone. It's that simple.
Warranties are useless. Manufacturers know there are ways around them - Corsair is turning out to be a very disreputable company. I certainly won't be buying their products again. 14 AIO coolers dying in as little a 8 months from purchase is terrible product quality. It's not like it was a bad batch as these issues occurred over a 5 year period.
They did the same thing to me for a failed PSU a year ago.
Tip for consumers:
It's pointless reading their T&Cs or any other documents. They actually don't list any of the limitations or restrictions in their documents. They just decided one day to refuse to honor warranties on products for customers that don't have a cell phone.
Check independent user reviews before buying any Corsair product. They may seem ok, but Corsair's products just don't last.
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Still looking for alternatives
My mates headsets pretty trash and tbh steelseries is better, always go beep boop and not surprised the parts are all sweat shop literally dogwater
I've sent 2 emails to *******@corsairmemory.com over 1 week ago, have not gotten a reply on any of them.
Will never buy Corsair products again, non existent customer support, i advise you stay away from their products.
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