The Cosmopolitan

I was unnecessarily handcuffed and detained for asking questions. I was knocked to the ground, and told unless I leave I will be handcuffed, I was almost 5ft from the door! I was held for over 3 hours. Security was rude and never notified me reason why except to say Trespassing. My daughters were being taken by 2 to 3 very big men, YES I was concerned; its VEGAS as much as you hear about trafficking i had no idea why or who these men were! They never spoke to us in a rational manner to try and ease the situation. We spent over $4000 to be treated like crap at the exit. Then to say I was banned for life, ACTUALLY I would never go back there! The amount of money we spent there I can have a great time many other places and be treated respectfully. Covid 19 gave these stupid security guards a feeling of authority. I hope their children are treated this way someday!

We stayed here for our wedding back in June, 2017, along with several other family members. The hotel itself is ultra modern and beautiful on the surface, but some of the staff came across as disinterested, there were some major concerns with the cleanliness in three of our rooms and we were shocked when it came time to check out at their billing practices.

Upon checkin, my fiance had arranged to have a trail of rose petals and a bouquet of flowers added to the room as a surprise. It was beautiful. However, the real surprise came the next day when we returned after the maid had been in and the now dried and crushed rose petals remained all over the floor. We were even more surprised the following day, our wedding day, when the maids had still not come in to clean by 2 p.m. and I had to start getting ready for the wedding. The floor was still covered in the rose petals which were now a major problem. We actually had to go find a maid to clean the room. Then, I had hired a mobile beautician to help with hair and makeup, and while sitting downstairs with family at one of the lounges, I received a call from the beautician telling me she was waiting for me in my room. I asked how she got in there and she said the maid had let her in. What!?

My daughter and her partner found two used condoms in their room, one of which was right on the nightstand and should have been quite visible. The other was in the shower shelf. The maids came in three more days and still never removed them!

My mom said the shower windows in her room were quite filthy and looked like they had never been cleaned as well.

Since we were staying for five days, we decided that we would want to get some of our own refreshments for the room since hotels usually charge so much for the bar fridge items. So we emptied the bar fridge and put everything up on the counter in order to make room for our items. Upon checkout, we found that the hotel had charged us for every single item in the fridge for five days! We were shocked and explained that we hadn't used any of those items so we were not going to pay for them. The girl reluctantly removed them from the invoice but not before giving us a lecture about removing items from the bar fridge. We were told in future just let them know and they would remove the fridge entirely from our room. How does that help?

The Cosmopolitan is a beautiful hotel on the surface, but underneath it is quite distasteful and expensive enough that we have decided that will be our last stay at this hotel. It lacks class.

Let me start by saying that the Cosmopolitan was my favorite hotel until we went to gamble there today. My wife and I were playing automated roulette and I pulled my mask down to talk to her because she couldn't hear what I was saying. While doing so a glorified slot machine attendant came by and told me to put my mask on. I wouldn't have had a problem with that if he hadn't shook his head while looking in my direction on several occasions. My wife then told me that he was still looking over shaking his head and she pointed him out to me. He then came over to where we were and by this time we both had drinks one of which my wife was drinking. He proceeded to tell her that she needed to put her mask on while she was taking a drink. He was raising his voice and acting like a complete fool. We talked to the manager who tried to make excuses for him. Only after we told her how disappointed we were with the hotel and that we were leaving she then acknowledged that he was wrong for the way he acted.
Needless to say we will never stay at this hotel again!

I recently stayed at the cosmopolitan for my 50th Birthday. 6/11-6/13., upon arrival, my room wasn't ready, so I had to wait 15 minutes. I was then told that my room was ready and I could proceed to my Room. 59th floor, room 25. I enter the room to immediately discover the bedding disheveled and the room still dirty and NOT cleaned. I then hear a knock on the door and it was the cleaning staff coming to clean the room! I was Livid and tired from my flight., after speaking with a supervisor Yasmin and the manager Rafael; who were both rude and unaccomodating… I was told they had no other rooms available and my only option was to wait until that room was cleaned! I wasn't able to check in until two hours later!
OH and the shower drain kept backing up

I received a notice of ban/trespass from the resort on 10/27 for "incidents" I was supposedly involved in. The incidents are actually legit complaints I filed about two past stays. Prior to this notice, I received a text from Jessica Ragin saying to call her prior to booking my next stay, this was about a room upgrade she offered in an email several months ago. She then turned around, had me banned from the resort I believe because I went over her head and complained to a higher rep about a refund of resort fees... My complaints are all legitimate, pertain to issues of cleanliness as well as technical. My first stay in March of 2017, partially eaten food was found in refrigerator, two bottom drawers were dirty, a large stain on carpet leading in kitchen. Technical issues include a phone cutting out during calls despite battery replaced, hotel staff kept coming in room without knocking, harassed over slight movement of items in mini bar. Second stay was slightly better, except mini cooler supplied for food and beverage storage was not adequate and had a strong sour odor in it, no microwave supplied for use. The bathroom toilette did not flush correctly, guest bathroom had to be used. Crumbs and dirt found underneath end piece to sofa when it was moved into place, cleaning staff moved it out of place to cover up mess. Watch out if you complaint about the resort, they will ban you.