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  • Costco.ca

Costco.ca

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Overview

Costco.ca has a rating of 2.36 stars from 33 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Costco.ca most frequently mention customer service problems. Costco.ca ranks 432nd among Wholesale sites.

  • Service
    17
  • Value
    14
  • Shipping
    11
  • Returns
    9
  • Quality
    11
Positive reviews (last 12 months): 18.8%
Positive
3
Neutral
1
Negative
12
4
See all photos
How would you rate Costco.ca?
Top Positive Review

“Customer service is excellent”

Frances E.
5/28/23

I've had many poor deliveries for items I purchased online from Costco.ca. They have been a lifesaver during the pandemic. But, not a fault of their own, they tend to have seriously lazy or incompetent delivery people bringing my purchases. Costco is not s delivery service, so they farm that function out. However, even though I complain, I can be assured that Costco will make it right, if the delivery people mess up. And they do. Thank you costco.ca.

Top Critical Review

“Received Empty package from costco.ca”

Rupinder B.
1/19/24

I will 0 reviews for costco.ca because I ordered online gold coin from 26 December 2023 and received a empty package on jan 09,2024. And costco r not refund my money also. I already filled police report but waste of time, they also did nothing. I am very disappointed with costco services. They have to care for their members. Totally scammed.I attached photos of my package you can see its already side cut and take of my gold coin and tape it. Gold coin cost was 2830$ it is my 1 and half month pay. Really disappointed with all services.

Reviews (33)

Rating

Timeframe

Other

Thumbnail of user rupinderb3
1 review
0 helpful votes
January 19th, 2024

I will 0 reviews for costco.ca because I ordered online gold coin from 26 December 2023 and received a empty package on jan 09,2024. And costco r not refund my money also. I already filled police report but waste of time, they also did nothing. I am very disappointed with costco services. They have to care for their members. Totally scammed.I attached photos of my package you can see its already side cut and take of my gold coin and tape it. Gold coin cost was 2830$ it is my 1 and half month pay. Really disappointed with all services.

Tip for consumers:
Na

Products used:
Na

Service
Value
Shipping
Returns
Quality
Thumbnail of user hdr4
1 review
0 helpful votes
December 1st, 2023
Verified purchase

I order a computer that it was not available at the warehouse, online only item, once I paid cople of days the shipping order start saying that I will receive my product in a week…. Really!, then a day before today I looked into the shipping tracking order telling that I will be receiving my order today, now I check it again to see what time will be delivered as I need to be at home for that and….surprise now three more days ….
To avoid this order directly from Microsoft = 3 days, Amazon, same Day or next day.
Amazon is not killing businesses, its giving you good service.

Products used:
Computer

Service
Value
Shipping
Returns
Quality
Thumbnail of user denm4
8 reviews
12 helpful votes
August 25th, 2022

I have been satisfied overall but recently had a worrisome experience. We refused a delivery due to outside damage of the container for a chair. I called 4 weeks later and the first question was had we requestd a refund. Seems like no refund is processed unless requested. I know some people never check bills or do not follow up on returns,. This policy could mean millions in clear revenue for Costco. Come on! If you have a return you know which order. Process the refund!

Thumbnail of user yukik12
1 review
0 helpful votes
December 4th, 2023

The laundry centre was delivered with missing the bottom parts which caused the floor damage.
Of course, I reported it to Costco, but they through everything delivery company. And even I was mentioned that I had to call the manufacturer to order the parts by myself. So they did nothing. The delivery company stopped responding to me once the incident was reported and got back to Costco, he would contact them and get back to me. Nothing happened after. Got back to Costco to talk to someone else, however, what they can do is contact the delivery company to push them to contact me. If they don't take the responsibility of the floor, done! The guy I just talked to clearly said Costco won't take this responsibility. They just sell the products and don't take care after.
This was my first time buying the appliance from Costco.ca but I'll never shop again.

Thumbnail of user mz8800
1 review
0 helpful votes
December 24th, 2023

On time appointment delivery, actually 25 minutes early, I prepared for hauling ready at my door ready for pickup, the team done by Ghirmay Setey done excellent job, I will recommend to the public buy online at Costco, off course you have to prepare ready for houling don't expect the delivery guy to clean up your old appliances.

Tip for consumers:
Costco.ca

Products used:
LG fridge and stove

Service
Value
Shipping
Quality
Thumbnail of user ndhechen
1 review
1 helpful vote
June 21st, 2023
Verified purchase

I ordered a Whirlpool refrigerator on 05/29/2023 and it has been rescheduled 5 times already and today they said it will take another 10 days! I need the fridge because my old fridge isn't fixable. Imagine the weather has been consistently in over 25°C and you get that bullcrap when delivery time nears. BOTTOM LINE! DO NOT DO ONLINE ORDER FROM COSTCO.CA.

Tip for consumers:
Hey Costco.ca! Be honest about delivery time or items availability!

Products used:
Appliances

Thumbnail of user monak111
1 review
0 helpful votes
November 1st, 2023

I watched my rug order, on FedEx, cross from LA into Ohio, start the trip west again, finally crossed into Canada. 4 different delivery dates over 2 weeks. If you don't care when a delivery occurs and anytime within a month of your order is good, go for it. Otherwise almost any other delivery service would b better.

Tip for consumers:
If delivery estimates are not important costco delivery will fit the bill.

Products used:
Carpet

Service
Value
Shipping
Thumbnail of user francese20
2 reviews
3 helpful votes
May 28th, 2023

I've had many poor deliveries for items I purchased online from Costco.ca. They have been a lifesaver during the pandemic. But, not a fault of their own, they tend to have seriously lazy or incompetent delivery people bringing my purchases. Costco is not s delivery service, so they farm that function out. However, even though I complain, I can be assured that Costco will make it right, if the delivery people mess up. And they do. Thank you costco.ca.

Tip for consumers:
When I cal Costco customer service they never rush me. They listen and confirm the issues and always make things right. Fair every time.

Products used:
I’ve been a grocery regular since COVID. I buy vitamins, and many household items — all of which are the best prices available. And excellent quality.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ranjitht
3 reviews
3 helpful votes
May 9th, 2023

I ordered a refrigerator and the delivery person kept it in the garage and went.
If you can't deliver items properly then remove it from your website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacekt1
1 review
0 helpful votes
August 5th, 2021

I ordered laptop from Costco. Ca they…

I ordered laptop from Costco. Ca they asked to verify my shipping address thru my banking institution, one day before delivery date Costco. Ca i received email that my order was cancelled. What a surprise?
They did not send email, try to contact. They just cancelled my order.
I think would be fair to say, this is very unprofessional
And ignorant.
To confirm there is my order number *******

Would never recommended Costco.ca
Thanks for nothing Costco.ca

Thumbnail of user robc550
1 review
0 helpful votes
October 15th, 2022

I have an executive membership for a number of years and had a points refund check for only $20 last year. Costco refused to refund me $40 as was promised for the reason membership is expired. They also refuse to sign me as a new member as 18 month is not passed yet. I am not willing to spend 5k a year in this store as parking is always busy long lines at the cash and prices are raised more than most grocery stores. I dont think it is worth to me to be a member at costco or waste time to go there.

Tip for consumers:
You opinion matters

Products used:
Groceries, socks

Service
Value
Quality
Thumbnail of user carolel225
1 review
0 helpful votes
January 5th, 2023

Do not order an appliance on line from Costco at least a microwave. I had a bad experience very disappointed twice they sent me a damaged one I do not think they are even new seems like returns. They do not even smell new in the box. Even though Costco states it is a second party I bought it through Costco on line they should still be responsible

Thumbnail of user sallyr34
3 reviews
2 helpful votes
November 17th, 2022
Verified purchase

Never use this service - terribly overpriced, 3rd party contractor FLO FORM is so unprofessional and neither Costco.ca Installation nor FLOFORM provide customer service, only interested in making money and doing what is best for them. Had to pay full price - Over $17,000 upfront, not itemized price list provided so when required refund, they can give you whatever they see fit and you have no idea. I hate my bathroom countertop (has black splotches throughout, sample did not and was not apprised that it might) and backsplash chosen by professional consultant does not match counterop. No communication with either, really horrible experience, would not recommend to anyone. Could have done it for thousands cheaper but sucked in by Costco's reputation for standing behind their products and the fact that they provided plumbing and backsplash removal/instalation while would have had to get separate. Just Cambria/Handstone purchase would have been over $3,000 less going the other way.

Thumbnail of user jonathons135
1 review
0 helpful votes
September 26th, 2023

Signed up for a membership promotion via groupon and received a voucher code for costco.ca. The voucher did not work. Spent 30 minutes talking with a customer service agent who could not get the voucher to work (and who generated multiple new vouchers that also didn't work). Finally they said they'd send me a digital cash card instead, and that I'd receive it within 3 days. Called back a week later when I had not received the cash card to learn that the agent's request for a cash card had been denied by some other team. The new agent made another request and I'm now waiting a few more days to see if that one gets approved. Overall it's been a big waste of time and energy over $40 that I may or may not receive.

Products used:
N/A

Service
Thumbnail of user anandt26
1 review
0 helpful votes
August 28th, 2023

Costco tires at 427/hwy7 oil change tech left filter lose- oil leaked damaging driveway. Twice in row. Not a happy Costco customer for their tire department. They need to train their techs properly.

Products used:
Car oil change

Service
Thumbnail of user terryl1061
1 review
0 helpful votes
November 27th, 2023

Lost my parcel not once but twice and will not give a refund for them using UPS (the worst). Customer service not existent.

Tip for consumers:
Do not use Costco.ca

Service
Value
Shipping
Returns
Quality
Thumbnail of user samm1430
3 reviews
0 helpful votes
December 12th, 2022

I have been a member of Costco for many years and have never had any issues with any of the products until today, giving them 4 stars.
Today was an exception and great disappointment to my wife and me. We always by our ground beef at Costco and today was no different, I waited at the meat counter until the brought out the ground beef, took my pack and off we went to continue shopping.
When my wife started to use the ground beef bought today, she noticed there was a difference in the texture of the ground beef and slight discoloration, she decided to check the best before date and discovered that the date packaged was December 11,2022, best before date was December 12,2022 which was more than convincing that they mixed in ground beef from the other day with fresh ground beef from today.
It's not like things aren't costly enough with prices souring through the roof, we now have to check Costco and their meat department for quality and making sure we don't get blindsided by an experience like this. Has inflation impacted Costco that they have to recycle meat products and how long have they been doing this and getting away with it.
We will have to start paying closer attention to what we buy at Costco as I would strongly recommend everyone does after our experience.

Thumbnail of user avah94
1 review
0 helpful votes
January 9th, 2024

Do not buy appliances from Costco. Their delivery is terrible! You will end up paying more. Just a waste of time and money….

Tip for consumers:
Delivery did not happen.

Products used:
None yet.

Service
Value
Shipping
Thumbnail of user delhiebert
1 review
0 helpful votes
August 5th, 2023

Costco avocados are harvested so prematurely that it's very difficult to time their use. I talked to the avocado guy at the Kelowna store about the best way to ripen them, he told me to leave them in the sun until they ripen to my liking. I bought 2 bags of avocados, one I set in the sun the other inside my home. The one I set outside turned black/rotten on the side in the while the shaded side remained as hard as wood. The bag of avocados that I left indoors has been sitting on the counter for 10 days and are still as hard as wood almost all around and where they are beginning to soften a bit they are turning black/rotten. In conclusion: both bags have had to be thrown in the compost bin. Very expensive compost!
I've had better avocado luck at Walmart or other grocery outlets. Yes the other outlets have smaller fruit but at least it's edible with very little wast.
My advice to Costco? Figure it out and provide usable avocados to your loyal customers.
My advice to Costco customers: Stop buying Costco's avocados until they figure a way to provide usable ones.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shirleyy529
1 review
0 helpful votes
May 19th, 2022

Zero stars wasn't an option. Purchased 2 living room chairs online which were delivered without warning to my driveway at the beginning of Aril. Left outside (thank goodness it didn't rain). When we tried to put the legs on one of the chairs it would not screw in fully nor unscrew. We decided the quality was poor and arranged to return the chairs to Costco. They use a carrier named Day & Ross.
This is where the nightmare begins. It is now May 19th and we still have no resolve to the pick up.
Have spent so much time wasted on the phone and on hold while Costco blames Day N Ross Carrier and they blame Costco. Famous line "we are escalating this to a supervisor" or "a supervisor will call you". Guess what? No supervisor has called and I am beyond frustrated with the lack of customer care both companies display! I don't trust them and I will never order anything online that needs to be delivered again from Costco! Zero customer service, zero cares given, and nothing but passing the customer off with lies and false promises. Save yourself the aggravation and shop where customers are valued and appreciated! Thanks for NOTHING - lesson learned! End of rant from completely dissatisfied Costco customer! Reference Order #*******

Thumbnail of user terryp504
2 reviews
0 helpful votes
January 13th, 2023

Costco is a fantastic retailer who has a second to none return policy. Product pricing is usually hard to beat except on delivered goods there is a slightly higher price that varies as shipping is free, so the price reflects that. Monthly and other frequent sales are also great! The first day or two of a new sale the store is usually extra busy! I prefer shopping in store when I can however I have used the Costco.ca site many times and delivery is usually prompt and affordable.
There are a lot of items on the website that are simply not stocked in the warehouse and the warranties are generous and extended warranties on electronics and appliances are reasonable when needed,

Tip for consumers:
Shipping can take longer depending where you live and which warehouse location your ordered products are coming from.

Products used:
We shop here in store and online very frequently. Electronics like TV's have very reasonable extended warranties which is why I would never buy a TV elsewhere if possible.

Service
Value
Shipping
Returns
Quality
Thumbnail of user zahram36
1 review
0 helpful votes
July 14th, 2023

3 times have asked for my cheques, customer service said u ll receive in 2 weeks!

I am waiting!

Service
Value
Thumbnail of user cherylm724
1 review
1 helpful vote
December 30th, 2021

COSCTCO DOES NOT CARE ABOUT THE SAFETY OF SENIORS OR THE IMMUNOCOMPROMISED.
E-mail sent by me to Costco:
I am disabled and I am immunocompromised. I wrote yesterday to express my concerns with an upcoming appliance delivery through Metro to Home. I requested that for my safety the delivery personnel be fully vaccinated. Metro to Home refused to comply and Costco refused to take responsibility. Costco has the absolute power to demand that subcontractors ask their employees their vaccination status, and if refused, find another company who is willing to respect the health and safety of Costco's customers.
And it is their LEGAL DUTY TO ACCOMMODATE the disabled and immunocompromised. I was not accommodated.
Someone from Costco phoned me that afternoon to discuss the situation. She spouted a number of platitude's and mentioned more than once that Costco closely follows the recommendations of Health Canada. I disagree.
One of the two gentlemen delivering my dishwasher was wearing a single cloth mask.
Dr. Tam, Canada's chief public health officer, advises against cloth face masks in the face of the new omnicron variant, "Tam said it is time to ditch the cloth masks. They are not going to protect you against Omicron." https://www.cbc.ca/.../tam-omicron-more-restrictions... Dr. Juni, Ontario's science advisory table, agrees.
I am not writing for the purpose of getting the delivery people in trouble. They were respectful and donned two medical masks each that I provided. I blame Metro to Home for not providing these young men proper protection, for their safety and mine. And I blame Costco, who thinks that by subcontracting out deliveries they can wash their hands of any responsibility. Well, they can't. It is absolutely their responsibility to ensure that EVERYONE working in any and all capacity for them is properly trained in covid safety and provided with the proper protection for their workers and their customers, especially the most vulnerable ones!

Products used:
LG Dishwasher

Service
Thumbnail of user julias78
1 review
1 helpful vote
November 25th, 2016

Some of Costco Beacon Hills/Sarcee Location) pharmacy staffs are unprofessional with bad attitude and they treated customers with disrespect.

Thumbnail of user claudineb3
4 reviews
2 helpful votes
March 26th, 2018

Happy to order from costco because I don't have to deal with the crowds in the store and I've been happy to get my delivery faster than expected. Also, if you aren't happy you can return it to the store instead of mailing it back if you want which is really handy.

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About the business

Shop Costco.ca for electronics, computers, furniture, outdoor living, appliances, jewellery and more. Enjoy low warehouse prices on name-brands products delivered to your door.

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