• Current Catalog

Current Catalog

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Current Catalog has a rating of 2.37 stars from 115 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Current Catalog most frequently mention customer service, business days, and live chat problems. Current Catalog ranks 26th among Stationery sites.

  • Service
    21
  • Value
    17
  • Shipping
    22
  • Returns
    11
  • Quality
    14
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have sent two emails to customer service alerting them to the problem, with absolutely no response.
How would you rate Current Catalog?
Top Positive Review

“Excellent Experience and Products”

Eternally G.
12/10/23

I had a delightful experience with this company. I ordered Santa notepads and Gnoel round return address labels (item G1249). Shipping was prompt. Packing ensure preservation of the contents. And the quality was excellent. The Santa notepads are very nice (thank you, China). The address labels have vivid colors, clear text, and are properly centered. The address labels are also offered by their sister company, Colorful Images. I had previously ordered from Colorful Images and was quite pleased with their products. I am not including an image of the address labels due to privacy concerns.

Top Critical Review

“Went from a great company to just terrible now.”

Holly T.
10/28/23

My mother always ordered from Current and I became a loyal customer as well. I was always very pleased with the products I received. In the last 10 years or so, though, everything is about cost cutting. The products look cheap, the shipping boxes are so poorly made many products arrive damaged. The last order I placed I received a 20% off coupon. You would think that was a good offer. Not so as the "shipping and handling" cost was more than the 20% off! And they now add another $2.99 surcharge. I'll be looking for another place to buy my products from here forward. So very, very disappointed. Their reputation was stellar and now it's just despicable.

Reviews (115)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (53)
Thumbnail of user hollyt314
1 review
1 helpful vote
October 28th, 2023

My mother always ordered from Current and I became a loyal customer as well. I was always very pleased with the products I received. In the last 10 years or so, though, everything is about cost cutting. The products look cheap, the shipping boxes are so poorly made many products arrive damaged. The last order I placed I received a 20% off coupon. You would think that was a good offer. Not so as the "shipping and handling" cost was more than the 20% off! And they now add another $2.99 surcharge. I'll be looking for another place to buy my products from here forward. So very, very disappointed. Their reputation was stellar and now it's just despicable.

Tip for consumers:
Right now I'm awaiting my order. I wrote this based on the extremely high shipping and handling costs. Other companies offer free shipping and Current chooses to just rack up the high costs and screw the customer. I think it's ridiculous that opting for the $1.99 shipping on an order over $40 was a better deal that 20% off an order for $85. They've also added a $2.99 surcharge.

Products used:
Haven't received it yet.

Service
Value
Shipping
Quality
Thumbnail of user derflermonique
1 review
1 helpful vote
June 16th, 2023

Large order made, missing an item that I need, making me wait almost 3 weeks to ship UNREAL (10-12 days to see if shipped separately then an extra 5 days). Big box received, simply forgot to put extra labels in big box, definitely did not ship separately. Needed for project.

Thumbnail of user tiffanyh814
1 review
1 helpful vote
October 4th, 2023

Never received order. Spoke to someone located in the Phillipines who kept apologizing but could not do anything except file a follow up and place the order again. I told her to cancel the order, I will never again order anything from Current Checks or Current Catalog.

Service
Value
Shipping
Returns
Quality
Thumbnail of user serenai9
1 review
2 helpful votes
February 23rd, 2023

These people didn't include city and state on my address labels and ruined them all and wanted me to pay full price for new ones. Never again will I use this company!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lynnes47
2 reviews
6 helpful votes
January 23rd, 2022

Every year, soon after Christmas I order items for the next year. This year my order took 17 business days to arrive, well past other years. When I opened the large box, I found curling ribbon rolls jagged and broken with pieces in the bottom of the box, as they were NOT packed securely inside. Also the wrapping paper roll I received, the plastic did not cover the entire roll, so paper is exposed. There is not enough plastic to cover the whole thing. Late and no effort to secure their product is what they have accepted. NO EFFORT to ship appropriately. One of the wrapping papers - was shown with a light blue background with snowflakes, candy canes, reindeer, Santa, and Christmas trees on the website -it is dark green-blue, not exactly a winter wonderland - no wonder it was on sale.

Service
Value
Shipping
Quality
Thumbnail of user janw434
1 review
5 helpful votes
February 8th, 2022
Verified purchase

I ordered $494.00 worth of product on 1/2/2022. Part of this order was timely items for Valentine's Day. I gave current 1 1/2 months to get my items on time. The original order said the delivery date would be 1/17/2022 to 1/21/2022. It is now 2/8/2022 and I still do not have my order. On February 2,2022 I received an e-mails saying my order has shipped still showing the delivery date of 1/17 - 1/21. Six days since it shipped, I still haven't received my order. I called current and spoke to an AJ who couldn't even tell me an expected delivery date. And to make matters worse, I asked to speak to a supervisor and AJ hung up on me. Also, may I add I am a Blue Ribbon Member who supposedly is to get some special treatment... will that is a farce. I will never, never order from current again. They don't care about their customers and if they hear of a problem apparently they hang up on the customer. Verify this with Current!

Tip for consumers:
Don't order from them.

Products used:
None because I haven't received them. Some items will not be used because I didn't get them in time.

Service
Shipping
Thumbnail of user rs652
2 reviews
6 helpful votes
January 21st, 2022

I got a flyer stating shipping $1.99 for orders over $40. I placed an order for approximately $160 (FOUR TIMES THAT). I was supposedly a rewards customer. They charged me $40+ for shipping. I have sent emails & pictures. To date not the courtesy of the call they said I'd get nor a credit for that GROSS shipping charge. In the past I used them alot & was happy. This is NOT my first large order recently. And to make matters worse, the box was packed SO TIGHT, 4 pkgs of cards are all rolled & unmailable as they can't go into the envelopes. Buyer Beware.

Tip for consumers:
Can't believe what they advertise as shipping costs. And their shiping rates are ASTRONOMICAL if no legitimate offer. And don't order a big order as that's how my cards were ruined; jammed in the box.

Products used:
Most of the cards, but some ruined.

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbarac940
1 review
9 helpful votes
January 18th, 2020

Received my order today; opened box to find only 3 items but an invoice stating 9 items are in the box. Another part of the same invoice indicates that the package contains a quantity of 11 items. Called customer service, and of course, someone who is not even in the USA answers the call. Can't explain any of this mess. Don't know what is going on with CurrentCatalog.com. Have been ordering yearly since moving from CO to N. C. Never had any kind of screw-up this ridiculous before!

Thumbnail of user tb438
1 review
2 helpful votes
December 5th, 2022

I placed a "rush" order for $80+ and 11 days later NO order and they did not EVEN SHIP IT OUT YET.
I contacted customer service and they said they would cancel the ENTIRE order. The customer service rep. Said she cancelled my ENTIRE ORDER. I get an email saying they cancelled one item for $5.00 and another email saying they shipped my order out that same day. NOT A COINCIDENCE.
NEVER USING THIS COMPANY AGAIN!

Tip for consumers:
be careful. I cancelled MY ENTIRE ORDER after 11 days of nothing and paying for express shipping.
they cancelled one item and refunded me $5.00 on an $80.00 order. Then shipped the rest of the order out the same day.
scam

Products used:
Nothing. cancelled order

Service
Shipping
Returns
Thumbnail of user keithg704
1 review
2 helpful votes
February 15th, 2023

I ordered checks online. I started my order for 1 box (100 checks). I then decided I wanted 2 boxes (200 checks), so I changed the quantity accordingly. When my order arrived, I received two packages containing 100 checks, both with the same check numbers. I called customer service to report the error, but they told me I placed two orders for 100 checks each, both with the same starting number. But both boxes were on the same single order, and the only ordering options were 1,2 or 4 boxes. I simply changed from 1 to 2 boxes, assuming all check numbers would then be in sequence from the starting number I entered. The customer service agent insisted I ordered in error and could only offer free shipping on a corrected second box, which I paid full price for.

Tip for consumers:
Check your order confirmation very carefully since the online ordering system appears to be buggy

Products used:
Checks

Service
Value
Shipping
Quality
Thumbnail of user liannes9
1 review
5 helpful votes
May 11th, 2021

I am extremely disappointed in the service I am receiving on an order. I have ordered with this company before and had no problems. However, this order was placed April 5, and I still have not received what I ordered. I have called twice and have been told someone would let me know what it happening. I have not been called back either time. If I could cancel this order, I would, but can't confirm with anyone where the order is, and I have already been charged. I will no longer be using this company.

Service
Value
Shipping
Thumbnail of user matthewh1570
1 review
3 helpful votes
February 28th, 2022

Placed an order that cost $13, shipping cost around $10, nearly doubling the price... you would think it'd be shipped in a pretty fair amount of time, yeah? Nope. If it was in transit, that's one thing, I can understand that, but no, they genuinely haven't even started shipping the order yet! 2 weeks have passed and I realized just how long its been since I placed the order, so just to confirm, I checked for an email I might've missed, nothing. Went to the website and used the track order button they have, no tracking info available, meaning they seriously just haven't even bothered to ship it out yet, and it honestly feels like I'm just getting scammed at this point. If I'm paying for the shipping, especially that much when its just standard shipping, I'd like to think it's at least gonna get sent out that same week. Don't think I'll ever be ordering from this website again...

Shipping
Returns
Thumbnail of user donnab173
1 review
5 helpful votes
January 26th, 2017

I need to add to my original review. I received my shipment today (finally!). I am very pleased with the quality of the products, and they arrived just as I had ordered them. Now that I KNOW what I would be in for as far as transit times go, I would order from Current again. Order about 1 month before you actually need the product, and all should be okay.

Thumbnail of user nalap2
6 reviews
2 helpful votes
May 21st, 2022

Ok I remember when I had ordered something for 17 dollars it was shipping included they had took the money off the card plus the transaction fee twice which was 1.50 so that's 3 dollars the money was tooken off and they never did refund it for not sending anything and how it happened twice was the first time I ordered it had got canceled so I reput it and they took the other 1.50 off like 4 months later they sent a catalog but it wasn't the calendar I ordered

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacyryanmd
1 review
0 helpful votes
December 10th, 2023

I had a delightful experience with this company.

I ordered Santa notepads and Gnoel round return address labels (item G1249). Shipping was prompt. Packing ensure preservation of the contents. And the quality was excellent.

The Santa notepads are very nice (thank you, China). The address labels have vivid colors, clear text, and are properly centered. The address labels are also offered by their sister company, Colorful Images. I had previously ordered from Colorful Images and was quite pleased with their products.

I am not including an image of the address labels due to privacy concerns.

Products used:
Santa notepads and round return address labels.

Service
Value
Shipping
Quality
Thumbnail of user brucew608
1 review
4 helpful votes
December 28th, 2021

Ordered checks 1-1/2 months ago and they haven't shipped yet. The customer service person had no idea when they will ship but refused to give me a refund. Don't be a fool, don't buy from this place. You will be sorry

Tip for consumers:
Don't Use This Place

Products used:
Never got what I ordered

Service
Value
Shipping
Thumbnail of user georgej392
1 review
5 helpful votes
December 23rd, 2020

Ordered from you over a month ago, order #T*******. Later e-mail said it shipped. This is now 12/23. I called and someone said it is in Pontiac, MI awaiting delivery. Supposed to go to Johnson #398,5600 Drake Road, West Bloomfield, MI *******. Meanwhile we have another order supposed to come in January.
How can you be so sloppy with orders. We like your products but doubt if we will order again... unless we do get our orders. Johnsons

Thumbnail of user charlotteo68
1 review
1 helpful vote
November 5th, 2021

I have ordered all my checks from them. This last order has been 6 weeks and no checks. I have called twice and they tell me someone will get back with me, they never do. I finally just wanted my money back and they said they would put that thru and someone would get back with me. I have never written a review in my life but now I'm just aggravated!

Thumbnail of user christinea954
1 review
3 helpful votes
January 3rd, 2022

So I went to purchase 2 items. Total about $9.99.(weight of items combines under 2 Lbs) Went to check out and they were charging $7.99 PLUS AN EXTRA S&H (allegedly imposed by their shipping company) of $2.99... TOTAL S&H $10.98... MORE THAN MY 2 ITEMS. Oh but they can offer. 99 cent S&H for order of $40 or more... RIP OFF... Can probably find these 2 items at Amazon. Sorry Cirrent YOUVE LOST A CUSTOMER!

Tip for consumers:
Watch out for the shipping charges on orders under $40

Products used:
DUE TO THEIR OUTRAGEOUS SHIPPING CHARGES I DID NOT MAKE MY PURCHASE..THEIR S&H CHARGES COST MORE THAN THE 2 ITEMS I WISHED TO PURCHASE

Service
Value
Shipping
Thumbnail of user flom5
9 reviews
16 helpful votes
September 4th, 2021

Save yourself a headache and do not order from Current. Not the same form years ago. You place an order and it doesn't ship for weeks up to months. When you call or email they give you the run around. Read all the negative reviews on Facebook.

Service
Shipping
Thumbnail of user faithc105
1 review
0 helpful votes
October 30th, 2021

Ordered checks on Oct. 11 2021. I ordered 4 boxes had them expedited. The associate I talked to didn't talk very good English. It was her first day of work. I was hesitant to place a order because of her lack of experience and because I couldn't understand her. I kept double checking to make sure she was understanding me. I received 1 box of checks. I paid 74.68. Kept waiting for my other checks never received them. Shipping was apparently 42.00. She didn't tell me that. I've been a customer for a long time will not order checks from Current again.

Products used:
Checks

Service
Shipping
Thumbnail of user catherinev61
1 review
6 helpful votes
January 21st, 2020

Omg they totally suck. In no way do they inform you that it will be at least a month, maybe two before you get your checks. Do not buy from them!

Thumbnail of user bevj28
1 review
0 helpful votes
November 10th, 2021

This company isn't even worth one star. I ordered Oct 18 and have been told four times my order was coming. Then told it would be sent when backordered items came in. So four phone calls and each one a representative lying. I purchased items for birthday, order didn't make it. Ordered for Thanksgiving... getting close so doubt it makes it either. The wrapping paper will no doubt have to be used next year. Thank goodness I didn't order anything personalized, that would really throw them into a tizzy. It is sad because this company at one time was a good company. Now it has become a total joke. Save yourself disappointment and aggravation and order from someone else.

Tip for consumers:
Save yourself heartache....DON'T ORDER FROM CURRENT.

Products used:
Don't know since they have not shipped the order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimberlyg903
2 reviews
0 helpful votes
August 31st, 2021

Had ordered a roll of 250 address labels from Current, clicked ok on the personalization of address/name/font and when I rec'd the roll it was completely blank (no address printed). I emailed customer service twice, then finally called them only to be told there is nothing they can do- no refund, no reprinting, just lose the money because somehow it is my fault. Why isn't there any QA/QM during the printing process- that if a personalized product doesn't print at all, to think call the customer to verify before shipping it out? An ADDRESS LABEL should obviously have an address! Especially after I verified my name spelling, address AND font! It looked fine when I paid. Then the Rep tells me I should have phoned in that order- who phones in orders anymore?!? Online is so much easier. I have been shopping with Current for 25+ years and am very disappointed that they wouldn't even work with me to rectify this problem. The Rep said I could reorder at my expense (again). No thanks. This is/was my last order with Current Catalog, will be shopping elsewhere for my checks and personalized products. I want to give my money to a business that will work to find solutions to customer issues.

Thumbnail of user cynthiam1619
1 review
0 helpful votes
September 24th, 2021

CUSTOMER SERVICE IN FOREIGN COUNTRY. NO ONE UNDERSTANDS ENGLISH. HUNG UP ON ME 4 X. SCREWED UP MY ORDER. GIFT NEVER GOT TO MY NIECE IN TIME FOR HER BIRTHDAY. WAS TOLD THEY NO LONGER TAKE CHECKS / MAIL IN ORDERS. CRAZY CONFUSION! WILL NEVER AGAIN ORDER FROM CURRENT AS LONG AS THEY ARE NOT BASED IN USA.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Official Current Catalog Site. We offer checks, greeting cards, wrapping paper, holiday decor, and more at low prices. Shop our selection of Buy 1 Get 1 Free gifts!

How do I know I can trust these reviews about Current Catalog?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Current Catalog?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business