This website seems to be closed. Find similar businesses
  • Cutevana

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Cutevana has a rating of 1.07 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cutevana most frequently mention customer service problems. Cutevana ranks 2414th among Women's Clothing sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
9
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Neither were maternity dresses and there has been no response back from their customer service for two months.
  • Took 3 weeks to deliver, no one notified me of the timing.
How would you rate Cutevana?
Top Positive Review

“Happy customer”

Avia C.
9/30/19

I ordered 4 items 3 weeks ago. After reading all these comments I was afraid I would either not receive anything or that I would receive the wrong things/sizes. I got 3 tops and 1 kangaroo coat. I ordered size small in all items. I received size small in all items. The coat is nice, the material is different to what I expected but still comfortable and warm. It said it had 100% cotton outer & water resistant but its 100% polyester. No strawstrings as advertised. Good enough fit. Extra panel & baby panel nice. The tops were good. Snug size small but still look good on me. One top was different to the picture because the colour in the picture looked gradient but it was wasn't. But overall it wasn't as bad as I thought. Quality is fine. You are not paying big money! Overall I'm happy!

Top Critical Review

“Don't use cheap couriers”

SUELLEN R.
12/22/19

My goods haven't arrived due to Cutevana using second rate, cheap couriers who are so rude and don't care. My daughter will only be in maternity clothes for a short time and Cutevana will only give voucher in a pathetic, unprofessional email reply to me. Very poor service so I can only imagine what their products are like! Can't add photo because I didn't receive my order!

Reviews (43)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (9) 3 weeks (4)
Thumbnail of user suellenr1
1 review
0 helpful votes
December 22nd, 2019

My goods haven't arrived due to Cutevana using second rate, cheap couriers who are so rude and don't care. My daughter will only be in maternity clothes for a short time and Cutevana will only give voucher in a pathetic, unprofessional email reply to me. Very poor service so I can only imagine what their products are like! Can't add photo because I didn't receive my order!

Thumbnail of user aviac3
1 review
0 helpful votes
September 30th, 2019

I ordered 4 items 3 weeks ago. After reading all these comments I was afraid I would either not receive anything or that I would receive the wrong things/sizes. I got 3 tops and 1 kangaroo coat. I ordered size small in all items. I received size small in all items. The coat is nice, the material is different to what I expected but still comfortable and warm. It said it had 100% cotton outer & water resistant but its 100% polyester. No strawstrings as advertised. Good enough fit. Extra panel & baby panel nice. The tops were good. Snug size small but still look good on me. One top was different to the picture because the colour in the picture looked gradient but it was wasn't. But overall it wasn't as bad as I thought. Quality is fine. You are not paying big money! Overall I'm happy!

Thumbnail of user nataliem611
1 review
0 helpful votes
April 30th, 2020

I placed an order, 1 dress and 2 swim suits. Received the dress and not the swimsuits, I was never notified that the swimsuits would not be sent or why they were not with order. I had to contact the company to ask why, after a good week, I received a reply stating they were not available. When I asked for a refund they said they had become available and would be send out with delay. I never received the items, once again and had to contact the company again. Months later, after numerous emails I have still not received items or a refund. DO NOT WASTE YOUR MONEY

Thumbnail of user danyelleg3
1 review
0 helpful votes
June 26th, 2020

I ordered my dress back in November for my February baby shower and needless to say I still don't have the dress or my money back. I have emailed these people over 5 times asking for my money or my dress and they keep giving me the run around. DO NOT SHOP HERE! They will take your money.

Thumbnail of user juliag137
1 review
1 helpful vote
November 20th, 2019

Horrible! Worst online shopping experience ever! Took 3 weeks to deliver, no one notified me of the timing. When I finally got it it looked like cheap piece of crap! It couldn't look worse! And I'm having SUCH A HARD TIME to get the refund. I am going to report them to my credit card company as a SCAM as feels like it is the only way to get my money back. Stay away from them!

Thumbnail of user jenniferw599
1 review
0 helpful votes
September 18th, 2019

I am still waiting to get my maternity dress (it's been now 5 weeks). I've tried multiple times to contact the company but never hear anything back. As a result I missed wearing my dress to my baby shower and wasted my money. I'm going to make a formal complaint soon if I don't hear back from them soon. But what's the point - I am giving birth in 2 weeks so won't be able to wear the dress anyway! AVOID AT ALL COSTS. Use Iconic instead.

Thumbnail of user daniellew78
2 reviews
4 helpful votes
September 9th, 2019

This site should be shut down. Their merchandise is not actually maternity, looks nothing like what is pictured on their website, and is of horrible quality. Their website states they accept returns if you're not happy with your purchase, but they neglect to mention that you have to pay return shipping to China and it'll likely cost more than your order. STAY AWAY.

Thumbnail of user alishap18
1 review
0 helpful votes
September 28th, 2019

Not even worth one star. I have rags to clean my bathroom that are better quality than the trash they sent me. Bought a "wool" sweater - definitely made of felt. Sizing is completely off. One dress came frayed at the seams. I've been back and forth via email with customer service to get a correct shipping address to send these items back all afternoon; they asked for pictures and explanations of the items I want to return and I still don't have some place where I can send this garbage.

Thumbnail of user kristak33
1 review
0 helpful votes
October 6th, 2019

When I ordered sites was called Pretty Yours then by time I received 5 of the 6 products, almost 6 weeks after ordering I wasn't all that impressed with quality. Returns section is a challenge - sent message via Facebook and got a reply. We'll refund you $15 for both items... Huh! Both items I asked! And yes. And the 6th item I'm still waiting for is out of stock but if I pick a different colour I need to pay more money. I don't order online very much and this is one reason why!

Thumbnail of user aglg
1 review
1 helpful vote
September 13th, 2019

Poor quality, definitely did not look like the clothes advertised. I knew they may be off a bit but their return policy seemed legit. When one of the items completely was see through and did not fit I tried to return - their 'captcha' or the 'i'm not a robot' kept saying my answers were invalid. Even though I can definitely see the letters. I emailed them, no response. Will be disputing with visa.

Tip for consumers:
don't.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rhondap252
1 review
1 helpful vote
October 28th, 2019

I ordered advertised MATERNITY shirts for my daughter. When I placed the order online and saw my confirmation was in Chinese, I went cancel my order. The site conveniently froze every time I tried to cancel. FOR 24 HOURS! A month later she received 3 of the 5 items. And, they were cheap, misrepresented in pics and Not what I ordered. But most importantly. NOT MATERNITY! At this rate she will have the baby before the other items arrive. But hey on the upside. It's not maternity wear. Save yourself the frustration and the waste of money.

Thumbnail of user alexandriab26
1 review
0 helpful votes
October 6th, 2019

Definitely should've read the reviews before wasting my money. I purchased a dress for my baby shower on sept 25th for Oct 12. It's been 3 weeks and I still have yet to get a shipping confirmation or any type of email that my order has been received. When trying to get a refund it shows the verification code invalidation. I can't send emails to them or send anything to them to get any type of response. Will definitely not be shopping here ever again.

Thumbnail of user tamarar61
1 review
0 helpful votes
September 21st, 2019

Terrible site! Paid expedited shipping and took weeks to get only some of my items *( still waiting...). They are SO POORLY fabricated and stitched I threw away 2 items because customer service won't email you back! Save your time, money and a headache and find somewhere else to shop.

Thumbnail of user jessicar575
1 review
0 helpful votes
October 3rd, 2019

First they told me my order number did not exist. Then I tried to reply and it would not let me, it sent it to my email. I had to just email them again and some how my order number magically appeared and it had shipped, but below said I'm sorry your item is out of stock please order something for the value of $14. I should have read more about this poor excuse for a shopping site.

Thumbnail of user laurenb267
1 review
0 helpful votes
November 7th, 2019

Terrible business. The items are not what is pictured and the customer service is so bad! It's really sad that they are selling products for expecting moms and then would treat the customers this way!

Thumbnail of user tinam486
1 review
1 helpful vote
September 22nd, 2019

Order took 5 weeks to get to me and fit is so poor and looks nothing like the pictures. Asked to return and told that I could pay 60% for the item to get another size sent to me. Don't buy from this website. Also deceptive because I was told I was shopping using AUD currency but it was US dollars so got charged more than quoted. Big scam!

Thumbnail of user kressonw
1 review
0 helpful votes
August 25th, 2019

Material is cheap and outfits are made for someone 5'0 tall. I'm 5'8 and can't even get them over my shoulders. Waste of money. Tried to return sent multiple emails to get a return form and still haven't heard anything. Won't order off Instagram sites again that's for sure.

Thumbnail of user genevievej11
1 review
1 helpful vote
November 7th, 2019

The pictures on their site look cute and for a great price, so you are deceived into ordering them. It takes FOREVER to get the clothes. Mine took almost 6 weeks. To get my clothes in those 6 Kong's weeks I had to send multiple emails asking where my clothes are with no response until I threatened to go to social media and post bad reviews. This is the ONLY way I got a response which is a bad way to do business. Then when they come the quality is just garbage! I ordered 10 items and not one even fits right. Sizes are all over the place and the quality is just cheap. I should have known for the price.

Before buying I read there return policy thinking ok I'll try them out and if it doesn't work I'll return. Of course they don't give you the address online and you need to contact their customer service. Here we go with the run around AGAIN. I've sent 6 emails and no one will tell me how to return. I tell them I want to return my entire order because of the quality and they keep giving me the run around going which ski and what's the problem and we will look into it. The company has my order number and all the skus! I don't want anything, but my $300 back.

This company has been a nightmare and a waste of time. Do yourself a favor and don't be fooled by the pretty pictures and low prices! All of it comes with a headache and a waste of time.

Thumbnail of user taras162
1 review
0 helpful votes
October 7th, 2019

Do NOT order from this web site! After ordering 4 weeks ago, I have only received half of my order. The clothes that I have received are terrible quality, way too small, and do not look like the clothes I ordered. I have sent several emails to ask how I can return the items, and how to receive a refund. Each time, the "customer service" representative asks for additional information-- pictures of the poor quality of the clothes, order number (which was attached in a picture and listed in previous emails). This site seems very sketchy and not interested in customer service!

Thumbnail of user darbid
1 review
0 helpful votes
September 22nd, 2019

After using the website to order my maternity dress, which still hasn't come. Everything of mine was hacked, Facebook, email, credit card, etsy account and amazon account. I emailed them multiple times and nothing

Thumbnail of user peggyc124
1 review
1 helpful vote
September 12th, 2019

It really is a scan, bad quality and non-fitting clothes. They will not give you the return address, keep sending reply- emails with offering gift coupons; I do not want your coupon! I will try next to get my money back through PayPal.

Thumbnail of user libs1
1 review
0 helpful votes
August 24th, 2019

I ordered my items 6 weeks ago, spent $190US. Emailed them 7 times and no response.
Do not order from them, it is a scam!
Their contact details don't exist, no phone number, emails don't work and they've just changed their new name to Cutevana so be careful!

Thumbnail of user innat6
1 review
0 helpful votes
November 2nd, 2019

This service so bad, product is awful I can find better in the garbage
It said it was for pregnancy! When got it, it couldn't even fit and the fabric was not even close of what expected!

Thumbnail of user paigeh41
1 review
1 helpful vote
October 15th, 2019

The dress I ordered was too big. I was contacting for a return and the website did not work anymore. It kept giving me an error. This site is a fraud.

Thumbnail of user julier344
1 review
3 helpful votes
September 5th, 2019

Do not purchase - they kept my money ($250AUS) and never responded to multiple emails or sent the items to me...

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Cutevana?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Cutevana?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business