• DasCheap

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Overview

DasCheap has a rating of 2.49 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DasCheap most frequently mention customer service problems. DasCheap ranks 657th among Games sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I spoke to someone eventually named "Christian" who identified himself as the customer service manager.
  • I placed an order on November 18,2010 and I still haven't received my items. Now I can't even log into the website!
How would you rate DasCheap?
Top Positive Review

“Well, I guess there is mixed reviews but really I didn't...”

Dom C.
4/20/13

Well, I guess there is mixed reviews but really I didn't have any problem. Actually I was super impressed with the low prices I received and then received them in much less time than I expected. I even received a call back like a week later asking if everything was fine with my purchase (something that has never been done for me before by anyone I purchased from). Overall I can't complain, but I guess from the looks of some of the reviews, you can't make everyone happy.

Top Critical Review

“Same horrible experience as everyone else”

Shanna M.
9/26/17

I ordered a costume, received the wrong item, tried to contact them about swapping for the right item but none ever answers or returns calls. Paid shipping to return item with a note and still never received a call. Disputed the charge with my credit card company and they are still coming after me and damaging my credit because they sent me the wrong item. I am beyond baffled by this company.

Reviews (39)

Rating

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Reviews that mention popular keywords

customer service (9) order (25) item (14) email (9)
Thumbnail of user shannam11
1 review
2 helpful votes
September 26th, 2017

I ordered a costume, received the wrong item, tried to contact them about swapping for the right item but none ever answers or returns calls. Paid shipping to return item with a note and still never received a call. Disputed the charge with my credit card company and they are still coming after me and damaging my credit because they sent me the wrong item. I am beyond baffled by this company.

Thumbnail of user kyleh39
1 review
6 helpful votes
August 12th, 2015

I ordered a Super Retro Trio from them, hoping to get it in time for my bday, not only does it never arrive, even after 3 weeks, they took the money and ran. No amount of trying to contact them yeilded any results and ended up being out 80 bucks for nothing.

Thumbnail of user jeffs149
1 review
2 helpful votes
March 24th, 2016

They charged us three times for merchandise that they never shipped! In their system, they were missing the state, so their order was hung up (even though the zip code and city were in their system - how many other Chicagos are there?). They charged us once, but then credited our account. However, the credit didn't go through, so they charged us again two more times (once again for the original merchandise and once for the credit).

When applying for a loan, I was advised to just pay the amount ($58) rather than fight it and have it affect my credit report. So I did. Now, 5 years later, it is a hit on my credit report again!

So, I paid for merchandise that was never shipped to me, and now I'm going to have to pay for it again or hire a lawyer to clear up my credit report.

Thumbnail of user jamesh85
1 review
4 helpful votes
September 21st, 2013

Seedy company. Their customer service is lousy, unresponsive, and I think they have one employee who works there. If you need to return items, they start charging additional fees. I would never use them again. Buyer beware.

Thumbnail of user domc6
1 review
1 helpful vote
April 20th, 2013

Well, I guess there is mixed reviews but really I didn't have any problem. Actually I was super impressed with the low prices I received and then received them in much less time than I expected.

I even received a call back like a week later asking if everything was fine with my purchase (something that has never been done for me before by anyone I purchased from).

Overall I can't complain, but I guess from the looks of some of the reviews, you can't make everyone happy.

Thumbnail of user biancar1
1 review
4 helpful votes
October 23rd, 2013

I should had read the reviews. They have a terrible website that doesn't work well. They took forever to ship my costume I ended up missing my party because of that late arrival. So upset. Don't buy there!

Thumbnail of user donnyp9
1 review
1 helpful vote
November 8th, 2013

I didn't have any problems. I ordered a Gorilla suit. Was good quality, and came in the expected time frame. I was aware of the return policy, so I saved money and didn't have to return anything.

I emailed them, about tracking information, and was replied to in less than 48 hours.

Can't really complain. Will probably look to them for discount purchases in the future.

Thumbnail of user lm25
1 review
5 helpful votes
July 22nd, 2013

Horrible company to deal with... charged my paypal account within 10 minutes of purchase and its been 20 days with multiple calls into customer service and they still cannot provide me with a tracking number. SCAMMMM STAY AWAY!

Thumbnail of user cb48
1 review
4 helpful votes
October 20th, 2013

You get what you pay for. Rather, I should say - you are STUCK with what you pay for. Ordered a costume - it looked horrible but I was flat-out told absolutely no refunds. My bad - NEVER again...

Thumbnail of user alineysm
1 review
1 helpful vote
March 15th, 2014

This has got to be the cheapest place on the web. Crazy thing is that i didn't even find them until I had ordered somewhere else, and then canceled my order because it was almost $20 cheaper here. Their site is a little crazy with that wizard but overall I am happy camper. Not sure about the other aspects like returns, but what I purchased is edible, so I don't think I'll be returning it.

Thumbnail of user lk20
1 review
2 helpful votes
October 26th, 2012

There were some things I liked and disliked about DasCheap.com. I'll start with the things I did enjoy about it. The process of finding the products and ordering was very simple, the product I ordered was what it said to be in the description and, the product came on time and in good condition.

A few things I disliked about DasCheap.com. After ordering from DasCheap.com the only thing I got was an order confirmation and no information about if it had shipped or, not. I suppose that's the only thing I really had a problem with is that you will receive no information about where the order is and considering the amount of bad reviews this website has received it doesn't help them not sending any tracking number or, an email saying the order has shipped or, had been completed.

Overall, ordering from them wasn't as bad as I thought it was going to be. I didn't have to deal with any returns or, speak to their customer service.

Thumbnail of user marka73
1 review
1 helpful vote
March 15th, 2014

I use Das Cheap for my wholesale purchases for items I buy to sell at local swap meets. I received everything fine, now I just hope I sell everything.

Thumbnail of user marcelenenlm
1 review
1 helpful vote
March 28th, 2014

Well, where do I begin. First I noticed that Dascheap had this item that everyone was out of stock on, and I decided to order it through them because it showed as available. However when I ordered it, they said all of the quantity was in stock, but they had to contact me and they said they didn't have my total quantity. I was OK with that, but really they should have the total inventory posted. But then again, I was ordering 200 pieces of the item. I was overall a little disgruntled, but Steve was nice about everything.

Thumbnail of user kjhklhj
1 review
3 helpful votes
April 15th, 2013

Run. Far, fast and until the end of the world. Crappy customer service (try calling them). Email responses take up to 30 days. And if you try returning a product you end up in collections!

Thumbnail of user timb32
1 review
3 helpful votes
November 30th, 2012

Hmm, after reading some of these comments I guess I had a lucky star by my name. This site was def. Cheap as advertised. I ordered some nes video games (Kirby and Super Mario Bros) to be exact. I did not break the bank and when I got my shipment, the games worked just fine. I payed with my credit card and the customer service guy called to make sure the order was correct because I live at another address for college. Seemed like a nice guy and the site was very reputable to me. Good luck with other sales!

Thumbnail of user inged1
1 review
4 helpful votes
November 26th, 2012

Warning! Do not buy at Dascheap!
I cancelled my order, because I refused to give my personal information and a copy of my creditcard (front&back!). Since they allready had my money through Paypal, why would they need this additional (crucial) information!
Luckily I paid with Paypal, which made it possible to make a claim and get my $290 back. Without Paypal I would have lost my money and if I would have been so stupid to give them a copy of my creditcard, I would have lost a lot more!
Do not believe the positive reviews, I m sure they must have written them themselves.

Thumbnail of user melinao
1 review
1 helpful vote
October 9th, 2012

I read a lot of reviews after I ordered, three costumes and got a little scared. I had order five items and then was immediately told that two of my items were actually out of stock, and I was ok with it, I only wanted to purchase them cause of the low price. I received my package on time and very happy with the product and I shall be doing business with them again. And if your wondering I'm not fake and I live out in NYC. I have reason to believe that this is a company trying their best and upset customers just complain a lot and make $#*! worse then it really seems -.-.

Thumbnail of user lalettanl
2 reviews
1 helpful vote
Thumbnail of user klausd
1 review
3 helpful votes
July 18th, 2013

After having received my payment over paypal within minutes, the have been putting me off for over two weeks now stating, they are unable to deliver to a non-verified address ( Paypal address and shipping address differ). Eventhough shipping address (my sister) is a perfectly normal address with phone number, they keep telling me that it will take longer to refund my money.
Their reviews are a suspicious, I wish I had checked into it before dealing with them.
My advice, stay away

Thumbnail of user toshanlt
1 review
1 helpful vote
March 18th, 2014

Ordered some party products for my sons 1st day, alongside a baby chair throne, and originally only the party items came, but then a 2nd package came like 2 days later. I was a little scared, but all in all it was an acceptable experience.

Thumbnail of user damienr5
1 review
1 helpful vote
August 8th, 2013

I use them to dropship product to my customers locally because they are the best price. They originally held up my order until they heard from me because it was a larger order, but other than that I didn't have any problems.

Thumbnail of user nikis1
1 review
3 helpful votes
July 29th, 2013

Very bad site the send my a wrong dress 9 month a go. And now i Here nothing! So never buy thuis site! Never buy by thuis site!

Thumbnail of user dereky1
1 review
2 helpful votes
March 14th, 2011

I play a lot of video games so price to me is pretty important. That's when I found Das Cheap which offers games and accessories at a lower price than what I found on Amazon! I check around on the reviews and I was pretty discouraged by some of the few negative reviews but then I remembered how most of the time happy customers will not bother to do a review. I placed my order anyway and was happy (and a little relieved) to see it arrive sooner than anticipated. I then took it on myself to help out this company by giving them a good review because they deserve it! Also, where else am I going to get my games from if they went out of business?

Thumbnail of user josephf6
1 review
5 helpful votes
October 21st, 2011

Their add shows no freight cost with my order. Place order and at time to check out the freight was much more than the cost of the item. Place a call. No answer. Left a message indicating that I wanted to cancel order. Get email asking to verify my order and establish my account so my order would not be delay. Of course did not verify or establish the account.
Then I get a call next morning telling me that it was too late. Can not cancel and if I wanted to return material it cost 20% restocking charges. This website is a rip-off DO NOT USE THIS COMPANY.

Thumbnail of user rhondaw1
1 review
7 helpful votes
December 7th, 2010

I placed an order on November 18,2010 and I still haven't received my items. Now I can't even log into the website! As of today I finally placed a paypal claim against them because it doesn't look like they're going to send my items to me! They also will not answer any of emails and I did notice that they are still taking orders on their site! DO NOT order from this site unless you wanted to be cheated!

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About the business

Das Cheap is the online shoppers source to your favorite products at discount prices. Now you can buy stuff online cheap with ease and security. Get the best...

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2.5
39 reviews
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