• Dashlane

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Overview

Dashlane has a rating of 2.69 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. Dashlane ranks 63rd among Online Security sites.

  • Service
    4
  • Value
    3
  • Shipping
    1
  • Returns
    1
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate Dashlane?
Top Positive Review

“Personal and professional lifesaver”

Patty M.
2/4/20

With Dashlane I have organized my login credentials, generated strong passwords, and sync them in the app on devices at work and home. When I first installed it I took the opportunity to review the dozens of website logins. I now have unique, strong passwords for over 300 different logins. (I didn't even know I had 300 accounts...) I am happy to break free from Chrome and Safari, as Dashlane works with all browsers on my computer as well as on my iPhone. Further, I have installed the dark web monitoring which alerts me to change passwords when a site has a data breach. I've received about a dozen alerts in a year, but my passwords were already stronger than what they were before. Having such well organized passwords gives me peace fo mind.

Top Critical Review

“Too complicated and no help”

peter m.
8/29/22

I subscribed to Dashlane yesterday, paid one month's fees then attempted to join. I had tried months ago but found it too complicated. This time I had forgotten my master password and went round in circles under guidance trying to solve this issue, always without success. I conclude that only auto replies handle complaints at Dashlane, not people. I do not know much about computers or passwords, but if you want to deal with a human, go elsewhere. Forget Dashlane.

Reviews (13)

Rating

Timeframe

Other

Thumbnail of user peterm2508
1 review
0 helpful votes
August 29th, 2022

I subscribed to Dashlane yesterday, paid one month's fees then attempted to join. I had tried months ago but found it too complicated. This time I had forgotten my master password and went round in circles under guidance trying to solve this issue, always without success. I conclude that only auto replies handle complaints at Dashlane, not people. I do not know much about computers or passwords, but if you want to deal with a human, go elsewhere. Forget Dashlane.

Service
Value
Shipping
Returns
Thumbnail of user mikea2360
15 reviews
3 helpful votes
June 26th, 2023

Dashlane, changing passwords deletes email address
I did already write but no reply?
I changed my password for the 3 email accounts
After not able to login all day yesterday for one.
Then today for other 2.
Something in your software is not functioning? SEE ATTACHED, the 2nd 1 is yesterday.
I had to wait 24 hrs to get back my email from.com
This is no joke for me.

Tip for consumers:
does not function

Products used:
password manager free version

Service
Value
Quality
Thumbnail of user erikb167
3 reviews
3 helpful votes
February 2nd, 2020

Been paid user for almost a year, not a great service, the login pop-up tends to stay stuck, when signing up- for example this site. Wish they would drop the VPN and drop the price.

Tip for consumers:
try it out first see if it works for you.

Service
Value
Quality
Thumbnail of user pattym187
2 reviews
1 helpful vote
February 4th, 2020

With Dashlane I have organized my login credentials, generated strong passwords, and sync them in the app on devices at work and home. When I first installed it I took the opportunity to review the dozens of website logins. I now have unique, strong passwords for over 300 different logins. (I didn't even know I had 300 accounts...) I am happy to break free from Chrome and Safari, as Dashlane works with all browsers on my computer as well as on my iPhone. Further, I have installed the dark web monitoring which alerts me to change passwords when a site has a data breach. I've received about a dozen alerts in a year, but my passwords were already stronger than what they were before. Having such well organized passwords gives me peace fo mind.

Thumbnail of user hugol21
2 reviews
1 helpful vote
February 5th, 2017

Despite the value of the subscription, monthly, yearly or five years the resources it has appeal, and because you can see which sites have a weak password, generate strong passwords, manage everything in one place as well as the autênticação of two factors, is indispensable. Recommend.

Thumbnail of user michaeld157
8 reviews
5 helpful votes
December 4th, 2015

I used Dashlane a few years back. It was good, but it often got in my face trying to fill out things I neither needed nor wanted filling out. I wearied of struggling with it and switched first to Sticky Password and then to LastPass. Sticky and LastPass are good too. LastPass is better than Sticky.

Then I read somewhere that a newer version of Dashlane was superlative. I went back and gave it a run. I was impressed. That was about two months ago. I think that some of its shenanigans when I first used it were my fault. I did not have the settings done as I would have preferred. This time I'm taking more care with it.

I have tried a number of password managers in addition to Dashlane, Sticky and LastPass. The others were culled almost immediately. No password manager is perfect. They all have their glitches, but at this moment I'm putting Dashlane at the top of the stack. I'm happy with it.

Thumbnail of user johnnyy3
7 reviews
12 helpful votes
July 11th, 2019
• Updated review

Since I provided the first update my experience with Dashlane only went down hill.
I contacted customer service, again, and explained the problems I was having.

They provided me with a very lengthy process to delete Dashlane and all the files the program wrote to my system from my computer. It was no small task based on the number and complexity of the steps. Then I was supposed to have reloaded Dashlane and start over. Ridiculous.

I opted out of that plan and now m using a different provider which is much more reliable. I should have ditched Dashlane after the first review I made. It caused issues and was unreliable from the beginning.

Service
There Have To Be Better Alternatives Out There...
November 12th, 2018
• Previous review

Works good for some things, however, it tries to save passwords even when the "never for this site" link is clicked... CONSTANTLY. Consequently that pop up opens non-stop which is VERY annoying. That is only ONE of multiple issues... The desktop app is VERY unreliable and often crashes. Overall I am NOT even close to being satisfied, a big disappointment. I am actively researching alternatives and expect to change soon.

Thumbnail of user sb157
1 review
1 helpful vote
March 29th, 2016

Awful... Three unanswered requests to Dashlane to email security code to login... Never received code or even an email reply... Deleted Dashlane from iPhone and MacBook... Wasted too much time... Case closed.

Thumbnail of user stephanien3
91 reviews
225 helpful votes
February 23rd, 2015

This is one of two major password saving websites (lastpass is the other). I prefer this to lastpass because I found lastpass confusing to use. On the other hand, Dashlane is very simple - you download the plugin and it starts to save your login and passwords as you go to various websites. You can even have dashlane automatically log in when you go to the website. It is free and there is a charge for the premium service. Definitely worth checking out as internet privacy is becoming a larger issue!

Thumbnail of user davidb302
1 review
2 helpful votes
July 8th, 2015

System works well but for me and several other oldies it is almost impossible to use in on my tablet. No provision to increased font size even when system font size is increased. I have started to use an alternative system that is almost equivalent andf has the advantage of being readable.

Thumbnail of user theodoref8
2 reviews
1 helpful vote
July 17th, 2017

Love the way Dashlane works on my Mac... filling in username and password securely upon opening up a password protected website if I've signed on to Dashlane, filling in CC infor ONLY after re entering password. App doesn't do this on iPad/iPhone, or at lease I don't know how to get this desirable performance enabled. Great on Mac, inconvenient on iPad and iPhone

Thumbnail of user brianw35
5 reviews
22 helpful votes
June 19th, 2013

I've been using Dashlane for almost six months now and I'm satisfied with it. It really helped me a lot. I've joined many websites and needed something to help me organize my usernames/passwords and I found Dashlane perfect for the job. It runs in the background, I have the possibility of creating my own password or it can generate one for me and it alarms me if the passwords I chose are too weak. Overall, I'll continue using it since it really did help me a lot.

Thumbnail of user davidb647
1 review
1 helpful vote
February 26th, 2017

I have owned Dashlane both as a iPhone and on my Windows 10 desktop (two computers).

Pros: Ultimately works, but not without a ton of hassle.

Cons:
1) Want IMHO a high fee to sync passwords across platforms or multiple computers.
2) Too complicated. They got cutesy with the security - you have to log in upon boot/startup, and again every time you switch browsers or tabs, computer sleeps, etc. The level of security should be customize-able.
3) Once you HAVE ALREADY SIGNED INTO YOUR MASTER ACCOUNT, Dashlane still hides passwords from view. Sometimes you can click an eyeball icon to reveal your password, but sometimes that doesn't work. There is no need for this extra step since there is no real security involved.
4) Dashlane often accepts duplicates. I have to periodically go through and weed out extras.
5) Dashlane often repeats requests to "help out" and fill in passwords, even if this is not desired.
6) The interface is not clean, can be confusing.
7) The interface needs to be customize-able to a greater degree to make it easier - some sites accept an account name, some a login id, some an email address. You only get one confusing label with Dashlane.

The bottom line is that I never would have purchased Dashlane if I had known what I was getting. But... I have it now. I wish Dashlane would allow features to be turned off in a setup page and hide functions. All I really need is a simple encrypted bucket for my iPhone that I can sync back to my computer for archiving from time to time. I don't need autofill, a multitude of complex and unwanted security features, or anything like that - just a place to store passwords so I don't forget. It really is that simple. I need a Dashlane Lite.

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Never forget another password with Dashlane's free password manager | Dashlane

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