DealsDirect.com.au has a rating of 4.3 stars from 256 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealsDirect.com.au most frequently mention good quality, customer service, and fast delivery. DealsDirect.com.au ranks 16th among Discount Shopping sites.
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I was pleasantly surprised that, despite all the people saying that I probably wouldn't get my late Christmas orders in before Xmas as I live in a rural area, that they all arrived with plenty of time to spare. The whole experience was easy and hassle free - so thank you very much for taking so much stress out of Christmas (and giving me back that precious time that would have been taken driving, pounding the pavements, waiting in queues etc). Again, a very big thank you from me!
Money was deducted from my account this morning but its the 1st time I hear of your its not like iv hear order anything from your I don't know what your do.
I bought a gazibo for my dad for Xmas, unfortunately the gazibo doesn't erect correctly (the poll is larger than the casing it is meant to go through) I have tried emailed Deals direct with little response. I have sent them a video showing how it doesn't erect and they sent me a video back of how to efect it. Which obviously won't work as it is faulty. When I ask for one that works correctly or a refund (send it back) they do not reply or answer the phone. Never again would I buy from deals direct and I will be making sure I spread the word.
Tip for consumers:
Go some where else
Products used:
None as it was faulty
Totally scammed. Ordered artificial grass with exact measurements for what we needed and received grass that was nearly 1m short (width x 2 lots). Have been unable to get in contact with VIK LUTHRA in regards to getting another one sent out to finish order order or money back. Being a specific colour we are unable to finish our project to which we bought the grass for the begin with. Waste of money. The communication with issues is zero. Will be taking this further
Tip for consumers:
Do not trust product description. Although If you buy prepared to be stuck with faulty or wrong product and also with no way of communicating with seller to get issue remedied
Thank you Tess for your review and I am sorry for the issue with the item received. Please let me know the order number you are referring to for me to check further?
Money was deducted from my account this morning but its the 1st time I hear of your its not like iv hear order anything from your I don't know what your do.
I think DD descriptions of the products are inadequate, leading me to buy 2 sets of sheets from USA, where the pillow cases did not have a flap (to keep the pillow in), and DD would not refund. If I had known this about the pillow cases., I would not have bought them. There are other description inadequacies for other products as well. I have had happy purchases from DD also, but it's the bad ones you remember.
Thank you so much for posting this honest review, Jenny. I would love if you could provide us with the relevant order number for this sale, so that I could look at how this case was handled, and see if I am able to provide a more preferable resolution to you.
I am looking forward to hearing back, so that I can at least ensure that your feedback is directed to the appropriate team!
We purchased a mattress with deals direct, I have tried for weeks to rectify the issue online thru their page to no avail. I think they use overseas personel that has not very good english/understanding.
I have now sent a complaint onto ACCC.
The mattress we believe is faulty as we sink into the middle of it, we are not happy with the quality.
Tip for consumers:
Don't buy from Deals Direct
Products used:
Mattress
I placed an order and was given a rough dispatch date only to find this changed a number of times to future dates. After four weeks I received half of my order and on the fifth week I was informed the remainder of my order had been cancelled. The customer care team had no idea giving me the obligatory answer and the communications were very poor indeed.
Hi Debbie, thank you for your review. I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you. Thank you
I bought some curtain lights the clips didn't fit my curtain rod cost me $ 30, I sent the lights back still no refund after 2 weeks plus $10 postage not happy at all and won't shop here again, I have sent emails and no reply I sent a message from websites contact form they actually replied but I can't read the reply because I don't have an account why they didn't reply via email is beyond me, buyer beware with deals direct
Hi Lee, thank you for your review and I am sorry to hear the issue with the item you have received and you have not received the refund for the returned items. I would love to check further on this matter for you, could you please let me know the order number. Looking forward for your reply.
I ordered 2x sheets set at the end of December 2019 & now February & still not arrived. Contacted customer service & so unapologetic & not at all helpful. Told them want to cancel order but they said it's all ready shipped. I am going to return goods as soon as I receive them... whenever that maybe
Hi Heidi, thank you for your message. I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you. Hope to hear from you soon.
Always had fantastic experience with all purchases in the past, but this time slightly disappointed as my order has been much slower. I guess this would be a result of the Christmas rush and the fact that the product is coming from the USA. However with the great tracking technology in place I can see that my gift will probably just sneak in in time but I am one of those who like to know I have everything done in plenty of time. I would recommend this site for shopping... great deals!
Return items were received at warehouse on 25th october.
S2D**************
On 7th nov items acknowledged to have been received on Contact Us, but no follow up.
Numerous contacts have been unanswered.
I have repeated information on numerous occassions.
I have had to resort to doing these reviews to get Deals to respond but no outcome., just more information.
Im over these stalling tactics, and the hopeless customer care contacts, they are useless.
I will not be buying from this company again, or any other company of theirs in other names.
I do not know what they are gaining, but have to wonder why customers have no means of contact to this company. NOT GOOD.
Tip for consumers:
Beware of companies that have no means for customer contact.
They have a "contact us" site which messages go unanswered, or all customer service does is ask for information and no follow up to finalize problem.
It goes on for weeks and in this case months.
Products used:
Variety , right across the board
Hi Kaye, thank you for your review and I am sorry that the returned has not been processed yet. I am now checking with our warehouse team for an update. As soon as I have an update, I will get back to you. Thank you
Absolultely atrocious customer service. I order two gifts for my wife for Christmas. This was on the 2 December. Delivery was promised between the 17th and 23rd. Well it's the 23rd and according to their website it hasn't even left their premises. It looks like my wife will miss out. Despite several messages I have heard nothing back. Thankfully I went through PayPal and have launched an investigation. Next step will be the ACCC and Consumer Affairs. Avoid this company like the plague. They obviously are happy to take your money but not send you the goods or provide any customer service.
Hi Chris, thank you for taking the time to share your experience with us. I am sorry to hear that you are without your order. Can you please advise your order number and I will help check on the whereabouts of your order and assist accordingly? I look forward to hearing from you.
Just getting worse. Stop sending your 5 or 6 emails per day - everyday. I don't want them.
I don't deserve this harassment and I refuse to change my email address because of your unethical behaviour.
You fix it... it's your responsibility under Australian Consumer law.
I've unsubscribed over 20 times. I've emailed them over 10 times to tell them to stop sending me marketing emails.
They just ignore it and keep sending me more emails.
I just want them to leave me alone. It's beyond a joke.
Ordered a rug $239 on 10/12/2019 for christmas as a gift.
It is 14/01/2020 and cannot get an answer as to the status of the order!
Hello Sandy, Thank you for writing to us. I am sorry that you are still waiting on your Christmas order. Can you please advise the order number and I will help check on this for you? I look forward to hearing from you.
I cannot seem to call or chat with Dealsdot.com I ordered my item and no one texted to give me an update about it
Hi Isaac, thank you for your rating and I am sorry that you have not received the order yet. Could you please let me know the order number and I will check on the order status for you. Alternatively, you can call us on 02 9037 2540 to check on the order status.
Have placed several orders with both dealsdirect and ozsale. This company provides for parcel point delivery on their website, yet items do not reach parcel point! Estimated delivery date is no where near what they've said. Fast delivery which was supposed to be dispatched within 24hrs took well over 2-3wks! When items finally arrived it was too late, so I returned them all for full refund, with tracking! Parcels arrived back with them late July/early August... and yet still no refund! Customer service keeps saying 5 days to process after it took them 5 days to approve the refund, that's when they bother replying! AND after I informed them that I wanted a full refund was given a credit note! AS IF I WOULD BUY THERE AGAIN! BUY AT YOUR OWN RISK! I've now raised paypal disputes and raising this with the ACCC. Seriously, you should read the responses from customer service! What a joke!
Hi Kim, thank you for your review. I am sorry that you have not received the refund yet for the returned parcel. I would love to check on this for you, could you please provide us with the order number. Alternatively, you can call us on 02 9037 2540.
Ordered clothes online 22/6 and still yest to be dispatched. 7 emails all polite but totally unhelpful, Will not refund me. BEWARE
Hi Anita, thank you for your message. I am sorry that you have not received the order. Could you please provide us with the order number and I will check further for you. Hope to hear from you soon.
So I purchased an electric item and put the batteries in, the motor got very hot but the item wouldn't work.
I sent a video of batteries out of the packet putting into item and was told that the manufacture says the batteries were in wrong I tried it all different ways with no success.
I was very disappointed as this item was a funny gift for a hens night and we were disappointed.
Get your service together guys it is poor
Good evening, Jacobie. I am sorry to hear that you were not able to get your item functioning, as I am sure the other guests at the Hens night would have loved it. I would love to investigate this for you, and get in touch regarding your feedback and resolution of this case. All I will need to start this process is your order number.
Looking forward to hearing from you.
Ordered 1st week in December for Christmas gifts and have had nothing but problems with my order. Firstly my order left your care without even a street address. I have spent the last week of December contacting different couriers etc with minimal luck. I have contacted your "team" with no follow up etc. Orders are dispatched randomly. Majority of items have now been returned to sender with no way of making it back by postage in time for Christmas! #Dealsdirectthechristmasgrinch
I would first like to thank you for posting this review, Anne-marie, as reviews such as these help us improve our service and grow as a company. If you ever need to get in touch with us urgently, you can give us a call on (02) 9037 2540, 9am - 9pm weekdays.
Regarding the orders you mentioned, if you could kindly provide us with the relevant order numbers, we should be able look into this, and see if there is anything at all we can do to improve the situation.
Ordered a sofa cover 4 weeks ago with an expected delivery date of between 20 - 26 November. Now December 2 and haven't received my purchase or had any correspondence from Deals Direct at all about any problems. They obviously don't give a crap because they already have my money. If I could give 0 out of 5 stars I would.
Hello, Greg. I am truly sorry to hear about this regrettable turn of events, and hope that you would allow me to look into for you. I would love if you could provide us with your order number, or give us a call on (02) 9037 2540, as we would love to hear from you and get this situation resolved.
I normally receive items within a few days of ordering. The last thing I ordered I had to wait a few weeks. I wasn't told before I ordered the clothing that I would have to wait until the special finished so then they would order from the other supplier. I wasn't happy as I needed these clothes for an occasion and from previous orders being shipped so fast, I didn't think I would have a problem. Hence missing out. Disappointed :(
Thank you so much for sharing your experience with us, and providing your unique insight onto our customer experience. I would very much like to get in touch, and get some more feedback from you, and discuss how you could identify the items with a longer wait, so that you can be best informed. I was hoping you could provide me with your order number, so I could facilitate this. Cheers!
Terrible
Ordered more than 4 weeks before Christmas and less than half presents arrived.
All efforts of contacting them generated a computer response. I am about to conplain to fair trading and will not order off this site again.
Everything ordered has been delivered as advised on prodect description and in all cases accurately matched the product description
Hi There, Irene! Thank you for taking the time to post this review! I see that you gave us one star, but only mentioned positives in your review. If you have further feedback for us, feel free to let us know here, or in a PM, as we would love to hear you out and give you a hand. (:
Appalling service! I ordered an item and was told that it would be delivered within 10 working days. It has now been three weeks and the item has still not arrived. All the customer service staff I have encountered have been unhelpful and rude. Considering they claim to be "Australia's #1 Online department store" I would have expected better service and faster postage.
Im stiĺl waiting on info on replacing my fitness tracker that doesnt work and have been waiting for 3 wks now and its supposed to b a christmas present
Good afternoon, Catherine. I would love the opportunity to look into this case for you, and hope to get you the information you requested. I was hoping you could provide us with your order number here, so I could facilitate this for you. (:
Ordered something on DD then immediately saw the identical product for cheaper also on DD. Checked the faq about refunds for change of mind and it said "We are generally able to cancel your order if the sales event is still online and has not closed. To request a cancellation please send our Customer Service Department a contact message." so I also purchased the cheaper one, and messaged them to cancel the first, more expensive one. This whole process took five minutes or less from the placing of first order. They replied two days later (the sale was still open) saying it couldn't be cancelled, so I ended up with two identical items, one cheap and one not. So just be aware they sell identical things at different prices & the faq is... not particularly accurate.
Hello there, Sarah. Thank you for taking the time to highlight these issues with us, and for providing your honest review. I would love to look into this for you, as we are usually able to perform cancelations while the sale is still active, however, if you apply for this via our "Contact Us" section, it is unfortunately subject to our response times, but you are also able to contact us on the phone via (02) 9037 2540, 9am – 9pm, weekdays.
As for the issue with the prices, we do have to adjust prices as these things are effected by where the stock is coming from, the tax and freight that we have to pay on the items, exchange rates, and other factors. For example, we could have the same item from an AU supplier, and a US supplier, and both the RRP and sale price could be different, due to the factors above. If you ever see this, feel free to raise it to us, as we are usually able to look into it, and refund any discrepancies as a show of goodwill.
Savvy shoppers rejoice! DealsDirect brings you over 10,000 quality products with the biggest mark downs? Everything from toys, sports and fitness, manchester, wine, electrical appliances, homewares, gadgets, outdoors, apparel, rugs and more.
Thank you for your review and I am sorry for the issue with the order. Please let me know the order number you are referring to for me to check further?