Depop has a rating of 1.17 stars from 247 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Depop most frequently mention customer service, buyer protection, and tracking number problems. Depop ranks 687th among Marketplace sites.
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Dec 18 I would like to share with you all that it may not be a great idea buying from depop The sellers are very slow at providing updates and they do not provide you with a tracking number. You don't know when to expect your parcel in the mail In some cases it may take a month for order to arrive It's definitely better to shop on ebay, they do provide you with a tracking number
STAY AWAY FROM DEPOP and use other established selling platforms. They randomly flag/ban people without providing a reason, regardless of whether you have a pending sale. They say that they will delete your account upon request but will refuse to do so but will refuse to do so when asked and retain your personal data indefinitely. Be cautious before providing your personal data and bank account to them. Also, their help desk is a joke and offensive.
STAY AWAY FROM DEPOP and use other established selling platforms. They randomly flag/ban people without providing a reason, regardless of whether you have a pending sale. They say that they will delete your account upon request but will refuse to do so but will refuse to do so when asked and retain your personal data indefinitely. Be cautious before providing your personal data and bank account to them. Also, their help desk is a joke and offensive.
The item I bought on Depop looked perfect on the seller's pics, but in reality I got low quality fake absolutely not corresponding with the pics, for $550+taxes and fees. Please be aware, that there is no such thing as Depop buyer protection - they just completely ignored my claim.
Products used:
Sweater
Dec 18
I would like to share with you all that it may not be a great idea buying from depop
The sellers are very slow at providing updates and they do not provide you with a tracking number.
You don't know when to expect your parcel in the mail
In some cases it may take a month for order to arrive
It's definitely better to shop on ebay, they do provide you with a tracking number
I'm so annoyed with myself that I didn't come here and read the reviews before buying something on depop. I got suspicious when the evri tracking history still said they were awaiting my item after one week. Then I sent a message to the seller with no answer. Then I went through the depop app requesting a refund. Next time I checked on the app, my seller has deleted their account! So, definitely was scammed out of £20. Do not buy from depop - how can they claim buyer protection when they allow a seller to delete their profile/account in the middle of a refund request?
I enjoy Depop as it easy to sell on and usually great. The only issue I have is their support, it's absolutely insane that such a large company handling peoples money does not have a direct phone line. I had an issue of missing payments and contacted Depop who said to email them but also you can message them on twitter, I did both of these things. On twitter they just responded and said to email them… I received an automated response that did not answer anything and I've been waiting for a real person for three days now. Previously I had an issue where I didn't recognize a charge on my bank account. They assured me they would never charge my bank account directly and told me to ask PayPal. PayPal said it clearly is a charge from depop as it only says DEPOP. When I asked them again to explain what the charge is they just stopped responding. Once things get difficult and they actually have to use their brains for a problem they go silent. Absolutely ridiculous, why am I giving them 10% of each of my sales if they can't even help. I'll never get the $11 from the missing sale because I can't prove that I refunded the buyer because they can't tell me where the money went.
I placed a couple of luxury items on Depop to sell and was notified very quickly that I had a purchaser for one of them. A Depop service technician came on chat to help with the payment and ended up taking the money. It was a scam. Depop deny any responsibility even though it took place on their platform and I have screen shot proof of the chat.
The fees are insanely high that Depop charges. They also have a ridiculous shipping system that will end you with making less than $1 profit (this is if you charge fair prices in your shop)! I see no reason why they have the fees that high when Depop is pretty simple and bare min type of platform service...
This platform manipulates sellers to price items way higher than normal or what is appropriate. Or, the seller ends up eating costs or making VERY little profit despite doing all the work and SELLING an item to someone + mailing it out. I wish this could be remedied, but with the way the 1% runs everything and the less privileged are forced to use crappy unfair platforms like Depop to attempt to keep the lights on.
Also, the site forces you to be 'active' regularly but gives no timeline as to what that equals. Not sure how this is okay? I noticed last week I had been on the app, liked some other sellers items and even replied to a msg- yet the next day Depop took my profile down stating I hadn't used the app recently enough.
The longer I use Depop the more angry and used I feel. :(
Absolutely disappointing purchased something a month ago and still not even sent by seller and no communication and depop customer service was useless
Products used:
Handbag
This is a brilliant way for scammers to succeed. Do not shop on this site. The sellers will not respond.
Tip for consumers:
Don’t waste your time on this app. Go to Mercari or eBay or poshmark or some reputable online retailer. Always use paypal.
Products used:
Both sellers were scams. The one good thing is that PayPal refunded me as well as Klarna. I have removed this app from my phone.
I bought a jacket as a gift, and the seller never stated there was a name written on it with permanent marker. Of course I'm not going to give a gift with someone else name on it, so I asked for a refund from the seller and from Depop. The seller never answered one of my messages, and Depop's representative literally told me "we sell vintage, so it's not a big deal." The customer service rep was named Takahiro A.
I did a charge back on them, this is literally the worst customer service and site I've ever encountered. Even getting to the refund process was annoying since there's no direct button to it, you have to type out all sorts of nonsense.
Tip for consumers:
I will never use this site again.
Products used:
None
I'm all for sustainability and recycling! I'm also a sucker for thrifting and vintage pieces, all of my favourite clothing items were from here, never encountered a troublesome seller or problems with shopping, etc. Experience is great and I got my moneys worth
After selling on depop for 5 years and earning them £100s of pounds worth from their fees.
I sold a customer a £600 jacket and he reported it as undelivered despite me providing proof of postage to depop, they instantly took the money out of my BANK ACOUNT without any warning and refused to reply to any of my emails. Useless customer service and a shambolic excuse for an app. Goodbye depop
Products used:
Jacket
I'm a seller on Depop and I haven't had any issues. Potential buyers read descriptions and ask questions. We respond to each other in a timely matter. Everything is very easy to use! If you sell just regular goods like decor, low end fashion and accessories, you'll run into no problems. I don't trust any platforms selling high priced items or buying high end goods. The fee is only 10% compared to Poshmark which makes this more desirable to sell on. The platform is overall good but a little lacking:
1. There's no way to see my own shipping costs as a seller. I would have to edit the listing and its shipping info to see what option I've selected. Not very convenient as I can't remember every setting I put for shipping. Sometimes I offer free shipping to buyers but I can't tell unless I dig deeper.
2. Messaging platform should allow images. I send potential buyers images they request but it's in a Google drive link or something else. As a person myself, I feel safer if I know images are sent through the platform. If they're inappropriate, allow them to be reported. Sometimes, items get damaged and images for proof helps the case more. It also helps the buyer/seller communicate better.
3. Flat shipping rates are a little high but that's to be expected for Priority Mail and insurance up to $100.
4. Customer service is a bit lacking. Sometimes you have a seller or buyer emergency and they would take 2+ days to reply. When they do reply, it really stretches too much time and sometimes buyers can be impatient or mistrust you.
5. Depop referred me to file an insurance claim with USPS even though the label is provided by Depop. To me, that makes no sense. USPS has less incentive to help a regular customer as opposed to a partner company.
It's overall a good platform to sell on. I personally haven't ran into any issues with any buyers. The demographic is perfect for the clothes and accessories I sell. The platform is also much easier to list on, compared to eBay. I highly recommend it if you want to get rid of some stuff you have.
This site is full of scammers and customers have no protection at all. If you dont want to lose your money use other websites.
Products used:
Hats.
My grandson loved the jacket! Our only problem was that the post office lost the package. It took a week after they said it was delivered to track it down. But this was totally the USPS error!
Tip for consumers:
The post office made many mistakes in misdelivering this and caused me a lot of hassle trying to track the package down. But it was totally USPS's fault. As an extra help, I ordered a pair of shoes for my grandson a couple of months later, and they were delivered on time! The shoes are loved, also!
Products used:
My grandson wears the jacket constantly.
Customer service was horrible, my item was delivered to the wrong address and apparently was never even going to my house. They wouldnt give me my money back since it said it was delivered…imagine not listening to your customers when they have an issue and doing nothing to resolve it. First and last time I will ever purchase from this site.
I opened an account in the early days of its setup and bought over 100 items for my daughters without any issues. I decided to sell on here a couple of years ago and was great to start with but recently it has gone to pot. They suspend your account Willy nilly and even if you are correct they just act like they are doing you a favour and letting you off with a 3 week suspension. It doesn't matter how much you report someone for selling fakes they don't do anything. Another site I sell on encourage stock photos when items are new but on depop they close your account. I accused them of being ageist as I used a model photo and they encourage you modelling your own. I cannot model them as most are kids and very small sizes. I once used my daughter to model some but just kept getting gross messages from 'boys'. I mentioned to one lad that I was in my fifties and it is my daughter and he just told me to tell her she has a fit body. I quickly removed all photos of her. Out of probably 50 accepted offers I would say 2 have paid so that feature is pretty pointless, and don't get me started on the idiots who offer 10% of the asking price. It could be such a great site if they stopped favouring the big volume sellers of tat and focused more on the small sellers of quality. Oh, and the constant having to bump listings is a royal pain in the but
Tip for consumers:
Only use for buying
Products used:
Shirts and boots
Buyers take weeks to send clearly fake items. The buyer protection is a joke. Not a reputable site as you can tell by the 1.1 rating. Go elsewhere
Products used:
Jeans
Do not use this company.
Bought a coat with a hole in - described as overall good condition. I do not think good condition means a hole
Depop obviously does think a hole is good condition as they would not refund and were not interested.
Have read so many bad reviews - wish I had seen the reviews before making a purchase. So I add mt review to warn others not to use this company.
Hello as many of you guys know depop has a lot of cons within the app. I have sold on depop around a year, I so far have made 1,600 sales I built my credibility and what not but depop has tooken so much money I think they have been taking double the "fee" because I can sell something for 40 dollars and end up with 29? Also depop is dying and I'm afraid it's my only source of income their customer service is terrible they only side with the buyers I once shipped a girl a 50 dollar top they then said they "never" recived it even though it shows it was sent to San Francisco she made a huge scandal calling me a scammer like 80 people commented under my items "scammer" etc I sent the info to depop and PayPal they both sides with the buyer after that I got my account suspended 3 times for bfe even though hundreads of top sellers do so, if they don't like you they'll make sure to limit your exposure I got into 2 fights with these moderators who deleted my account for false pretenses they said they can't lift the ban until 10 days even after it was proven false, now my sales are $#*! I am thankful for depop since I made around 90k this year however they have horrible service..
Tip for consumers:
Make sure to always take photos of usps receipt
If I could give them 0 stars, I would. They are stealing from people. DO NOT SHOP HERE. If you're stellar doesn't sent you the right item, Depop will not help you. You are stuck paying for the item AND the shipping to return the item. So far, I have no refund. I've done everything they've asked and still nothing. Thank goodness I didn't buy something more expensive but it's the principal. SAVE YOUR MONEY! There's a lot of better ways to indulge in vintage pieces.
Tip for consumers:
Returns are not free, you have no rights as a buyer, your money is not protected
Products used:
Shirt
I have only recently switched from eBay as seller and started using depop. I find it easy to navagate fast and simple to load. Great presentation and lots of customers. I am actually very excited to work in this site.
Tip for consumers:
I have not purchased as yet I am listing clothing for sale
Please never sell on this app. They took my money from my sales and never gave it to me. They say the bank account that I use daily isn't real. There's no help center available when you click the button. Then you are stuck only using the money only on depop, which seems like a scam to me. I've tried contacting them with absolutely no luck on resolving issues this issue. I've seen numerous people saying the same thing.
Got barca jersey that was real surprisingly but it reek put through the wash it all good but there needs to be a middleman system so they don't accidently sell some illegal stuff plus from what i herd a lot of fake get through so wouldn't recommend to anyone even ebay is better about this stuff if you want find something for the low don't go here go to a list of trusted EBAY sellers for the item you want i got lucky dont take the gamble
Depop is where the world's creatives come to buy, sell and discover the most inspiring and unique things.
Hey Janet. Thanks for the feedback, and we're glad to hear you're enjoying using Depop. Feedback like this is incredibly useful for us. Hearing what we can do to improve Depop for our Community keeps us moving in the right direction. We'll be passing this onto our Product Team for them to take a look at.
Keep exploring,
Team Depop