• Diamondtrucksalesinc

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Overview

Diamondtrucksalesinc has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. Diamondtrucksalesinc ranks 53rd among Trucks sites.

How would you rate Diamondtrucksalesinc?
Top Critical Review

“Glad to sell, unwilling to satisfy. Poor customer service”

Tim M.
5/10/19

A number of weeks ago I called Diamond Truck to inquire about a 1998 Freightliner Cabover posted online with a Detroit engine. The salesman was helpful and send pictures via email since none were posted on the listing. I asked him about the engine because it had a model number that I was't familiar with, he didn't know what it was so I called my mechanic to make sure that it was a 12.7 liter Detroit. He indicated it was and that the model number was for a variable torque engine. I negotiated on the truck, purchased it, arraigned shipping to central Kansas. It arrived and the first thing my driver noticed under the cab was the Cat yellow color. Turns out it was a C12 Cat! I called in to discuss this error and it was confirmed that the listing was incorrect("the person who made the mistake was no longer with the company"), they offered to buy the truck back but I needed to return it to them. So I could get my money back on the truck but I was going to have paid over $3200 for the privilege of learning that they had posted the engine wrong on their listing. We were targeting a 12.7 Detroit, I wouldn't have called about the truck if it hadn't been listed that way. I feel cheated and mistreated. I asked multiple times to speak to the owner and was denied that courtesy as well, he wouldn't return my call and the salesman wouldn't put me in contact with him. I would avoid business with Diamond Truck Sales..., if you aren't willing to talk with dissatisfied customers and attempt resolution, you aren't running a good business in my opinion.

Reviews (1)

Rating

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Thumbnail of user timm718
1 review
2 helpful votes
May 10th, 2019

A number of weeks ago I called Diamond Truck to inquire about a 1998 Freightliner Cabover posted online with a Detroit engine. The salesman was helpful and send pictures via email since none were posted on the listing. I asked him about the engine because it had a model number that I was't familiar with, he didn't know what it was so I called my mechanic to make sure that it was a 12.7 liter Detroit. He indicated it was and that the model number was for a variable torque engine. I negotiated on the truck, purchased it, arraigned shipping to central Kansas. It arrived and the first thing my driver noticed under the cab was the Cat yellow color. Turns out it was a C12 Cat! I called in to discuss this error and it was confirmed that the listing was incorrect("the person who made the mistake was no longer with the company"), they offered to buy the truck back but I needed to return it to them. So I could get my money back on the truck but I was going to have paid over $3200 for the privilege of learning that they had posted the engine wrong on their listing. We were targeting a 12.7 Detroit, I wouldn't have called about the truck if it hadn't been listed that way. I feel cheated and mistreated. I asked multiple times to speak to the owner and was denied that courtesy as well, he wouldn't return my call and the salesman wouldn't put me in contact with him. I would avoid business with Diamond Truck Sales..., if you aren't willing to talk with dissatisfied customers and attempt resolution, you aren't running a good business in my opinion.

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