• Dinnerly

Dinnerly

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Overview

Dinnerly has a rating of 2.92 stars from 12 reviews, indicating that most customers are generally dissatisfied with their purchases. Dinnerly ranks 37th among Meal Delivery sites.

  • Service
    6
  • Value
    7
  • Shipping
    7
  • Returns
    6
  • Quality
    7
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
See all photos
How would you rate Dinnerly?
Top Positive Review

“Worth it”

Jack W.
7/31/20

The price and quality are so great and worth it and honestly, I don't know why more people don't use them cuz I would forever be using them. The recipes are extremely good and not that difficult for me; I can prepare them easily being a person who had never cooked before, to follow. We also have an option of choosing from healthy, vegetarian, family friendly, and fast meals

Top Critical Review

“Rotten produce missing ingredients”

Robert B.
5/16/22

Don't buy from this company produce quality is garbage! Used them for about six weeks and have had to complain 3 times first time missing ingredients next time broken ingredient packages and now the show stopper 3 mushy tomatoes and 1 has a knife cut in it and 4 potatoes that are almost as soft as the tomatoes. Ask to speak to a supervisor and the SOP is they will call you back within 24 hours what nonsense is that. When I was on the phone I could hear children in the background what kind of half $#*! company is this

Reviews (12)

Rating

Timeframe

Other

Thumbnail of user quinteinp
Jack W.
1 review
0 helpful votes
July 31st, 2020

The price and quality are so great and worth it and honestly, I don't know why more people don't use them cuz I would forever be using them. The recipes are extremely good and not that difficult for me; I can prepare them easily being a person who had never cooked before, to follow. We also have an option of choosing from healthy, vegetarian, family friendly, and fast meals

Thumbnail of user robertb6565
1 review
0 helpful votes
May 16th, 2022
Verified purchase

Don't buy from this company produce quality is garbage!
Used them for about six weeks and have had to complain 3 times first time missing ingredients next time broken ingredient packages and now the show stopper 3 mushy tomatoes and 1 has a knife cut in it and 4 potatoes that are almost as soft as the tomatoes. Ask to speak to a supervisor and the SOP is they will call you back within 24 hours what nonsense is that. When I was on the phone I could hear children in the background what kind of half $#*! company is this

Service
Value
Shipping
Returns
Quality
Thumbnail of user bruceh606
2 reviews
0 helpful votes
November 4th, 2021

What a dreadful company. The food arrived, and some of it was fresh, and some of it spoiled before it could be eaten. I "paused" the additional meals they had pre-set up for me to receive, but they sent one anyway. When I got the notice it was being sent, I tried to cancel and called "customer service" and was told it could not be canceled. Take my advice and stay as far away from this company as you can.

Service
Value
Shipping
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Thumbnail of user michellep331
1 review
0 helpful votes
January 17th, 2024

Absolute garbage I signed up for it. Then realized I was going to be out of town. So I was told to take The recipes out that I wanted and it wouldn't be delivered. I live in South Florida it was delivered. It sat outside in the hot for 2 days. I even offered to show them my ticket that I was out of town and they said there was no reason to see it. There was nothing they were gonna do for me. I was told so sorry. Nothing we can do, so now I paid for food that I literally had to throw away. The unfortunate thing is, I would have absolutely used them. But they're customer service is horrendous!

Products used:
None Had to throw everything away.

Service
Value
Shipping
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Quality
Thumbnail of user angelog58
Martha E.
1 review
0 helpful votes
October 14th, 2020

As someone who is pretty busy with college and work with a hectic schedule and not quite rich at the moment, Dinnerly is the best meal delivery service I have ever used. The boxes I purchase will be delivered and will normally be outside my doorstep all day due to me being at work but the food is always in good condition!

Thumbnail of user loriw307
1 review
0 helpful votes
May 18th, 2022

Dinnerly is making it a habit to send boxes that have been skipped and charge the customer anyway. Since they have no way to prove that you selected skip, they tell you they will not refund your money and they pick whatever they want to put in that box since you didn't pick anything (it was supposed to be skipped). BBB has a pile of complaints for this same thing and Dinnerly is refusing to fix the problem. It seems quite deliberate for them to get more money.

Service
Value
Shipping
Returns
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Thumbnail of user donnaq206
Donna I.
1 review
0 helpful votes
July 27th, 2020

I love that the meals are so simple and not complicating to make. I can very easily and quickly prep the ingredients and have the food finished quite quickly for my entire family which is 5 members. My entire family absolutely love the Dinnerly meals and we always forward for them each week! Everything is also so fresh!

Thumbnail of user michaeln1869
1 review
0 helpful votes
March 24th, 2022

The value is only good up until you forget to set your meals for a given week and get sent 50+ dollars worth of food you don't want to eat. Their automatic meal selection is no where near good enough to support them automatically charging you for the meals without any warning. It's difficult to remember to set meals over a week out from when you will actually be receiving them, and they do nothing to help with that. If you're confident that you'll remember to set your meals weeks in advance consistently, then this service is totally worth it. Otherwise, the interest in "reducing food waste" is completely thrown away.

Service
Value
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Thumbnail of user karlost
Pamela G.
1 review
0 helpful votes
October 6th, 2020

Phone application of Dinnerly is very easy to use and the recipes on the app are very descriptive and easy to understand. Dinnerly is the best meal delivery service in comparison to the other sites I used so far solely based on its price. The meals are very very delicious and I enjoy preparing them for my family.

Thumbnail of user cynthiam602
Deborah X.
1 review
2 helpful votes
April 2nd, 2020

I've used Dinnerly a few times and it's one of my favorites. It's definitely the cheapest meal kit I've found and while the portions can sometimes be too small I've overall been pretty happy with it.

Thumbnail of user olgaf142
1 review
0 helpful votes
June 13th, 2023

Never subscribe it!
They charge for skipped orders
Contacted customer service and they said I can't get a refund because my order was not skipped

Service
Value
Shipping
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Thumbnail of user chddevrt
1 review
0 helpful votes
June 28th, 2023

Tried it once. Steak was off and sickening. Some veggies were ok. Now trying others and never going back. At least I got a discount on the first delivery and cancelled right away. That wasn't hard.

Value
Shipping
Quality

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