DinoDirect

Most bad shopping experiences you can chalk up to mistakes, bad company policies, or just lazy staff. However, this is the first and only company I have ever found where I actually think they simply exist to rip people off. Orders never get shipped, they send you fake tracking numbers, and then will submit tracking numbers for different orders to Paypal in order to try to avoid refunding you.

Worst online company ever. Do yourself a favor and avoid at all costs.

I bought a flashlight in Dino, works very well. Excellent. Great price. Good quality. I will buy other thing again in future.

I've use the site many times and every single time I am totally satisfy about the deals, the fast shipment, the help support as also the after sale support. Dinodirect site treats me as a valuable costumer and I appreciate this

No problem's with any items iv ordered always fast shipping. Got a winter hat with built in head phones and love it

DO NOT BUY THERE. VERY DANGEROUS.
I paid for a phone more than 2 MONTHS ago.
1 month after my first claim they sent me an e-mail telling that the item cannot be delivered for security reasons but they continue to offer it in the front Webpage.
DinoDirect NEVER REFUND MY MONEY, NOR SENT MY phone.
Nobody answers my daily e-mails to *******@dinodirect.com and they started blocking me in On-Line Chat help.
I have dozens of e-mails proving what Im saying. It used to be a good place, but has become a scam during the last year.
Order: PCGERR0NW2-DD

A wide variety of products you can purchase from the website. It is just like a cyber department store. Usually the products are sent out within a week if the products customers ordered are in stock. But many times the products that I order are out of stock, and they don't indicate it and they still charge me money. After waiting for three weeks to a month when I never receive my product, I sent a message to the website via online chat and they told me that the product I ordered was out of stock. They don't have refund policy, but rather keep the money I paid as a credit in my account where they call it "Dino Wallet".
Next time if you want to purchase a product from this website, go to their online chat, chat with their staffs and make sure the product you want is in stock before putting order, so that you don't have to wait in vain.
I advice the company must update their website regularly, specially the availability of the products.

I buy here for one year. They have medium prices but they are serious and excellent customer service, who answers to all clients questions in 1 hour and less.

They steal my money, bought clothes before more than 1 month and after 7 days no shipment, when contacted them they said it is out of stock so I asked for refund and after that no any one replied me neither by chat nor by email, they are absolutely scammers and ALL +VE REVIEWS ARE FAKE SO BE WARE, IF YOU HAVE EXTRA MONEY THAT DON'T NEED THEN BUY FROM THIS FAKE SITE.

Pricing was well worth it for the quality of the phones and service.
Would definitely use again in the future,

Just bought a flashlight from DinoDirect and it worked for 3 seconds plus it was missing parts. It cost $29.99. No panic just yet. I sent an email expecting a courteous reply that other internet sites offer. Wrong. I was told to send a video proving the light didn't work. I said I would do even better; I would return the light and that would prove without question that it didn't work. They said I had to pay $10 to return it. I replied that I would not pay to return a defective product that arrived with missing parts. They then said to send $5. I said I wanted a full refund. They no longer respond. You have been warned about this site.

When I placed my order, they charged it to my Paypal account within 24 hours of placing the order. After waiting for 40 days, I followed up with them to see why my item hadn't shipped. They kept asking me to wait a few more days. After waiting for an additional 6 days, I demanded my money back and to cancel the order. They said all they can do in the short term was to credit my account with "dino dollars". I had no intentions of ever using that site again. I said I wanted a full refund back to Paypal. The person "helping" me said she couldn't do that. It would take a minimum of 10 business days for a full refund. After reading reviews from other people who agreed to that option and never got their money, I decided to dispute the charge with Paypal. I got an email 2 days later from Dinodirect that they wouldn't fight the charge back. They also didn't consent to the dispute either. So I had to wait a full 10 days for Paypal to resolve the matter. I got my money back, but it took a long time. Dino direct is quick to charge you, but they'll fight you every step of the way to get your money back.

The store is fast and so far I had no problems. I have received all orders in 15 days (5 orders from China to France). There are no customs fees or taxes, the price in the shop is the final price. The customs clearance is made by the shop. All packages were well packaged and arrived safely and the descriptions in the store correspond to what you get. I can recommend the store.

I ordered one game controller at dinodirect last month but received two, I emailed dinodirect customer service, and they said it is a mistake but let me keep the other one as free present. It is amazing!

Worst customer service ever. Non shipment of items. No reimbursement for out of stock items. Taken for over $250.00 by this horrible company.

Goods ok.
But of a wait...
Probs will buy again but products seem expensive in comparison to some other sites

I ordered some LED light bulbs and was a little concerned that they seemed too cheap, but they all arrived in working order and are nice and bright. The free postage is a boon, as you can order low-value items and see how you like the service. The delivery took 2-3 weeks, but this was exactly as described on the website.

This morning I was very frustrated with a problem I experienced with my order. Now I am so happy and shocked with how much effort customer service put forth to find a solution to my product being out of stock. They really exceeded my expectations and next time I need something, I will come again.

I bought 2 watches from them. One didn't work at all and the other one did but no instructions on how to set the watch. I figured it out. I was not happy about the goods at all.

Very good service. Blinds were very easy to fit, superb quality, great price and they look smashing, just what I wanted.

Some of the best service around! Would buy more often if they had more discounts and sales.

The shipping agency lost my package. DinoDirect sent me a new package directly!

I have never had any problems with customer service. Questions are answered promptly from all suppliers and goods are sent within days of ordering.

I had very stressful 2 months with Dino and would never shop there again! I bought two bridesmaids dresses in same style and colour (Lavender), one in size 2 and another size 6. When they arrived, the colours were different. As obviously I can't have my bridesmaids wear dresses in different colours, I asked them for replacement. They agreed to re-send a size 6 in the same color as the size 2. Tragically enough when the replacement dress turned up, it was still the same color as the first size 6 and didn't match the size 2. Naturally I was not impressed but what amazed me the most was how incompetent their customer service was. Firstly she told me the reason two dresses colours didn't match was because one was in lavender and another in shallow purple. But shallow purple was not even an option on the color chart. Then next day she told me they could only make size 6 in lavender and size 2 in shallow purple (a ghost color). Then next day she said she would resend me a size 6 in lilac which was shallow purple. Then next day she told me lavender was shallow purple. Up to that point I had heard enough of her nonsense and totally lost faith in them. I was adamant to get my money back despite their many attempts to settle the matter by offering me petty $5 gift card! I sent back all the dresses now at my own expenses and only got a partial refund after many dissatisfying postings on their Facebook page! My advice to you - stay away!