Distinctive Gem has a rating of 4.97 stars from 133 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Distinctive Gem most frequently mention customer service, engagement ring, and good things. Distinctive Gem ranks 9th among Diamond sites.
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I was assisted at every step in purchasing my diamond. The descriptions were detailed, the GIA report was helpful, and when I reached out with questions the team was personable and made it an amazing experience. The old European cut they produce is spectacular, cut is exquisite, absolutely knock out, one of a kind, gorgeous. The purchase was easy, they fallowed up on shipping to make sure I got EXACTLY what I paid for. Thank you to DistinctiveGem for making my Fiancé's ring as beautiful as it could ever be.
Let me start by saying Jonathan's knowledge of diamonds is undeniably one of the best in the business. I've watched videos and read articles by him, and they really are insightful. The Opulence Oval is absolutely gorgeous! That being said, my issue is that Jonathan wasn't upfront with the costs. Yes, his website says that you pay for shipping on returns, but when he explicitly says "I could provide you with return shipping label at my cost" then deducts all the shipping costs from the refund, it definitely affected my experience working with him. I understand as he lost some money on shipping and spent a lot of his personal time helping me. However, I was out ~$200 from "shipping and transportation costs" because I did not purchase a diamond from him. In the end, I would recommend his diamonds and service, but only if you know for sure what to buy. If you are unsure about a diamond, there are many other retailers out there that ship you the loose stone and do returns for free.
I was assisted at every step in purchasing my diamond. The descriptions were detailed, the GIA report was helpful, and when I reached out with questions the team was personable and made it an amazing experience. The old European cut they produce is spectacular, cut is exquisite, absolutely knock out, one of a kind, gorgeous. The purchase was easy, they fallowed up on shipping to make sure I got EXACTLY what I paid for. Thank you to DistinctiveGem for making my Fiancé's ring as beautiful as it could ever be.
Customer service was Quick and Helpful.
They produce the best European Cut stones on the market.
Jonathan was very helpful with the whole process. I had many questions and he did not hesitate to answer them and he was very prompt to respond. Everything that was described by him and on his website was accurate. The diamond and the ring setting I bought are amazing! My gf (future fiancé) loves it! Highly recommend Jonathan and his team.
Great reviews online and recommended on Reddit.
Got an absolutely stunning diamond at a steal! And great to work with on setting it.
Wonderful experience, I would recommend Distinctive Gem and Jonathan Weingarten to anyone looking for diamonds and custom made pieces. My ring is gorgeous, but words can't do justice to what an incredible job the master bench did on the fabrication, especially of the double claw prongs. Even better than I could have ever imagined.
I wanted a pear shaped diamond but needed help to pick out as this is a difficult shape to pick a good one. I had been following Jonathan on his YouTube videos getting educated and when I realized he did a concierge service I contacted him. I told him what I wanted carat wise and my budget. The personal attention I got was outstanding. Jonathan has a great personality, responds quickly all the time, is.professional, kind, funny, patient and knowledgeable. I was a little hesitant to have him design the setting because I thought it would be difficult to do not in person. But he made it easy and painless. I sent him a couple inspiration pics and what I wanted in a setting. We corresponded over WhatsApp and he sent me pics of his designs every step of the way and we would make adjustments as needed. I now have the most sparkly pear in the most gorgeous setting. Thank you Jonathan for your expertise. It was a pleasure having you help me.
Jonathan and team are wonderful to work with. The ring came out stunning!
Beautiful stones and great service as usual. Thank you Jon & Vicki.
Jonathan was a tremendous help in choosing a beautiful diamond and having it set in a gorgeous ring. He was responsive and quick in helping with the logistics. I received excellent customer service from Distinctive Gem and we are very happy with the ring!
Johnathan and his staff really excel in customer service. They were very helpful and knowledgeable. Most of the process for me was done through text message or email which was great to do secretively. There was a minor hiccup with the order in the end but it was corrected quickly and the final product was better than I imagined. The ring is beautiful and I couldn't be happier! I will continue to recommend them to friends and family. Thank you!
Johnathan is fantastic at what he does. He is quick to respond and very helpful. I will continue to be a customer moving forward. Looking forward to seeing the results of my order!
I love my the gorgeous Distinctive Moissanite Heritage Vintage Emerald Cut. It's so beautiful it can be distracting! So happy with the AV service. Thank you!
Johnathan's knowledge and service is exemplary, surpassed only by the quality and craftsmanship of the final product. Cannot speak highly enough of my experience or my satisfaction.
Jonathan and Vicki are the dynamic duo! They were fantastic to work with from every aspect. Amazing communication, customer service, answering any questions I had along the way. To top it all off their products are superior. Cannot say enough good things about them and their business!
This was our second time working with Distinctive Gem and both times have been amazing! Jonathan is so quick with his responses and is patient in explaining options! The turnaround time for our two wedding bands was incredibly fast and we had handwritten engravings that look PERFECT — they are such a unique touch! Highly recommend!
Both Jon and Vicki have always taken great care of me. Their excellent customer service and great quality products will always bring me back to them. Thank you for everything!
My questions were answered honestly, quickly and with patience. I was awed at how efficient and willing to listen the staff was to meet my needs. They were so organized and prompt. They even offered a discount on the beautiful Diamond that I ordered. I only wish our federal government operated as efficiently and effective as they do!
Jonathan for President, Vicki for Vice President and staff as cabinet positions.
Jonathan and Vicki's service serves up top notch professionalism with a large side of friendly. I was looking for an emerald cut to fit within a platinum setting I already had. Communication was excellent and timely with pictures, videos, and Sarin reports. We even had a nice phone conversation when prong details couldn't be conveyed via email. When my setting and the DG emerald cut was delivered as a completed ring I was one very happy customer! I wouldn't hesitate to work with them again.
Another fantastic experience with Distinctive Gem! Jonathan found a dream stone - bigger than I thought I could afford - and did an exquisite setting. It was fast, highly customizable, and easy.
Working with Jonathan was fantastic! He was collaborative on my vision, budget, and needs. He holds your hand through the whole process, and creates a beautiful product!
Jonathan and Vickie were very easy to work with and made my engagement ring I had dreamed of come true.
Jon and Vicky are the best. They are really trustworthy and produce the best customer service and best cut stones. I always have anxiety buying online, but this company is the only one where I truly feel good about my purchases, and I can trust Jon's eye on the best quality before seeing it in person. I will be back again because of them. Thank you!
Let me start by saying Jonathan's knowledge of diamonds is undeniably one of the best in the business. I've watched videos and read articles by him, and they really are insightful. The Opulence Oval is absolutely gorgeous!
That being said, my issue is that Jonathan wasn't upfront with the costs. Yes, his website says that you pay for shipping on returns, but when he explicitly says "I could provide you with return shipping label at my cost" then deducts all the shipping costs from the refund, it definitely affected my experience working with him. I understand as he lost some money on shipping and spent a lot of his personal time helping me. However, I was out ~$200 from "shipping and transportation costs" because I did not purchase a diamond from him.
In the end, I would recommend his diamonds and service, but only if you know for sure what to buy. If you are unsure about a diamond, there are many other retailers out there that ship you the loose stone and do returns for free.
Jon and his team are *wonderful*. I sent a picture of a ring I had fallen in love with to show Jon what kind of cut I had wanted and he nailed it! It is such a beautiful and perfectly cut diamond and the customer service was amazing. The communication was great and made me feel like a treasured customer, not just another name to get money out of. The setting is beautiful as well and really compliments the stone, the prongs are perfectly aligned to the facets and flush so there's no snagging. I won't hesitate to be a return customer for any future diamond needs-I don't think anyone else can do it better!
I just purchased a ring from the company (stone and setting individually plus assembly), and could not be happier with the end product. Jonathan and Vicki pay massive attention to the details and ask specific questions to make sure that every aspect of the ring is exactly as you want it to be, and the end result is truly stunning. If you're anything like me and my fiance then you will be absolutely thrilled with the end result, and the prices are beyond reasonable especially for the quality of the end product. Definitely make these people your first stop if you are shopping for quality jewelry and engagement rings!
Tip for consumers:
Reach out and contact them and you'll be thrilled with the quality of the customer service in addition to the quality of the products
Products used:
Engagement ring (stone and setting, assembly with engraving)
Awesome! Thank you so much! Appreciate all the help!
Jonathan is extremely knowledgable, patient, and responsive. He and Vicki are fantastic to work with. Jonathan not only provided detailed analysis and insight about the nuances of cuts, but also made videos to show the differences. The stones he cherrypicks are the best of the best!