Dressbarn

First purchase, quality was horrible, and stitched all wrong. Would not refund, only exchange. Had to pay shipping. Exchanged for a designer brand, thinking it would be better quality - NOT A CHANCE - sent something similar, and NOT the brand I purchased. Guess what. No refunds even though their mistake.
Website is poorly designed and hard to use - Can't access cart - only checkout, and they automatically add the bogus reward program so be careful.
Customer service a joke and non existent.

Customer service is horrible return policy even worse. Had to fight for a replacement since they would not return my money. Second dress still has blue ink on it really stands out on a white dress. If you buy anything you will end up throwing your money out of the window. Never again will I purchase anything from them!

I shopped several times at the store and I was very satisfied but this shopping online with them is terrible. The items I want are always coming soon, which never happens and you can't return items except for store credit which would be ok but you have to pay to send it back. Shipping charges twice Really? Dress barn has become one big rip off at least for me. I would also suggest ordering a size down as the sizes run quite large.

This company is a SCAM and a joke. BUYER BEWARE they will charge your cards and not send you any of the items you purchased. THEN they will refuse to credit back your card to give you your money back. If you do plan to purchase from this awful company use your credit card so you can file a fraud report to get your money back, that's ironically when their customer service depart decides to talk to you is when they receive a fraud claim. Hope they go out of business for real this time!

Attempted to buy item on line using a promo code for clearance items that was listed on their home page. It did not work. I called customer service and a male told me the code was expired. He suggested I wait a few days for new code and refused to honor the purchase. Several days later, the promo code for clearance is STILL on their page with the same code. On top of that, they ONLY offer store credit for returns. Never shopping at this website again.

I ordered two items this month, one of which I wanted to return. After 8 emails and one phone call to get a return label, I gave up and contacted my credit card company to dispute the charge. In the meantime, no one seemed to care until I did this. Then I just got a Dress Barn store credit, but I can't open it. Why can't they just do their jobs? The very worst customer service I have ever had. Not at all worth it. Please take your business elsewhere!

My husband ordered $300+ of clothing all of which was too small. I requested a return label back in January -received and promptly returned. Tracking indicated received. No Refund. No Exchange. Have contacted customer service. You don't get to speak to a real person. Have sent letters, emails, etc with no response.

Dressbarn is just stealing from its customers at this point. I still have not received items from a Nov. 13 order. After trying to message, email, call regularly about this, figured leaving a review could be the only way to get an answer. I would like a full refund of actual money- not store credit. Some of the items aren't even available any more on the website. My order number is *******.

DressBarn has some nice selections from which to choose as well as some pretty sweet sales. Their personnel seem to be upbeat, helpful, and very efficient at their jobs.

We purchased a good amount of items to try on for my daughter (since we are understandably unable to do in store try ons at many locations.)
We contacted them soon after to return the ones that didn't work, (in under 10 days, well before the 30 day policy.) I received several redirect calls, their website help line was unavailable (didn't work or connect) and when I finally reached someone, they gave me a false name. They have told me to wait on my returns, and are currently trying to out wait me on the 30 day policy. They have lied about agencies they're working with, gave me false employee names, and are trying to outwait me so that I can't return my purchases.

Dressbarn is under new management and NO LONGER ISSUES REFUNDS. This effectively makes all items final sale, which is NOT mentioned while ordering. Whoever heard of an online clothing retailer that does not issue refunds? You have to commit before you try on? BUYER BEWARE!

Beware: they won't tell you, but all online sales are final. Returns are only "refunded' via store credit. Think twice about giving them any of your hard-earned money.

Don't buy from them, they don't refund.
Very poor quality, plus nothing fits ( 2 of the dresses are made for women aver 8 feet tall, not kidding)
I would not recommend.

I ordered a dress in October, by December I had to contact customer service to find out why it was still undelivered. I was told the manufacturer was out of product and I could get a coupon for my inconvenience and the dress would be shipped. By the end of January still no dress so I emailed customer service for a refund explicitly stating I did not want a store credit for the still not delivered dress. Dress Barn has thus fsr refused to refund my bank account ststing I returned the item. I NEVER had it delivered. Had I not remembered I had ordered it I would have been out the 77.00 with Dressbarn getting free money for their sorry customer service because they never contacted me about delays in shipping, never followed up with me at all. Dressbarn will never get my business again, after 25 years as a good customer.

They are theif. I made a purchase and then made few returns. They gave me money on an E gift card. When I made a putchase with the gist card they took the money from the gift card and never sent any merchandise. What? You don't believe I don't believe it either. I have called and written to them about a 100 times already trying to get my order since money from gift card is taken and they say we will get back to you but it has been 2 months and none gets back to me and each time I call it is a run around. Horrible. Don't make the same mistake I did. Just stay away from them. Ps. I had like $184 on that gift card.

I ordered three items with one item on back order from Dressbarn online which I have loved (the brick & mortar stores) over the years and their Db Sunday line of clothing. Usually once a year in the spring or fall, I would shop one of their stores and drop easily $300 or more. They were great about finding an item in my size in another store, having it delivered to the local store and allowing the item to be tried on before taking it home or a refund if it did not look right or fit properly.

I made the mistake of ordering from the dressbarn dot com website without reading all of their stipulations. Well guess what, if you loved the Dress Barn stores, their employees, then their online site is not the place to go. NO REFUNDS on goods that are poorly constructed, fabric thin enough for summer wear in the winter jogging suit line of goods, just a store credit. The mauve jogging suit top looked like a maternity top we would have worn back in the 1970's before everything came into the body hugging look. It was thin enough to be for a summer weight.

As a buyer, one has to take the package to a FedEx store which has the worst delivery history ever. On a rainy day with frozen rain mixed in, the driver left the same DB package in the open center of my garage door, not on a covered front porch approximately 10 steps away from where he left the package. It was soaking wet on the outside and one of the bags inside due to a hole in the outer bag.

As a long time customer of Dress Barn, that 25% additional gift card along with the store credit, they will both go to someone in need. After it is spent, Dress Barn will not receive another dime of my money. If their long time customers read the fine print, they will not make others happy as well in their new return policies when there are so many other places that are fair with their customers and appreciate their loyalty.

Absolutely the worst customer service I have ever come across. Horrendous, rude to the point they will not listen or let you speak. Why oh why did they ever close all the Dress Barn locations and sell to the company they sold to

You can certainly tell that this is not the same Dressbarn of years past. You need to be very sure that what you are ordering will please you and you will keep it. Otherwise you are out shipping both ways and will only receive a store credit for the remainder. You can not receive a refund to your credit card (they state there may be exceptions). Review their return policy carefully before ordering especially if you are used to dealing with on-line vendors like Amazon.

Trying to get a response on permission to return an item took four emails over four days and then the answer was for more information, "why do you want to return the item?" I find it much easier and better to deal with most other major on-line vendors. I certainly do not intend to order from Dressbarn again.

I have been a customer of Dress Barn for many years and have NEVER had any problems. Until my last purchase - their Customer Service simply doesn't exist these days. I placed an online order - however did not receive one of the tops. I followed their instructions and reported this, included order number and a picture of the invoice.

I received an initial acknowledgement approximately 2 weeks later with a request for another picture, which I provided within 24 hours of the request. From that point on - no communication whatsoever. I sent several emails, asking for someone to contact me. Still nothing. I requested via email for a manager to contact me. Still nothing... finally after 3 months and several emails... I received an email - no apology just an email stating "we will give you a store credit for the missing item."

I would have rather received a credit to my payment method, but that was NOT an option. I will use this credit and NEVER shop Dress Barn again - I'm sad to see how this Company has changed. It is sad to see another established business change their standards to such a low level - I can't imagine they will remain in business much longer.

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2 reviews
1 star: Bad
Just now
I ordered clothing that was supposed to…
I ordered clothing that was supposed to be delivered on March 1st. It is now March 4th. My package has been in Minnesota for the past 3 days and has not moved! When I inquired about the reasoning for slow service, I was informed that Dress Barn uses FedEx SmartPost service. This is the slowest service and the cheapest service available. They are not able to expedite or research why the package is so slow in shipping, so I am forced to wait indefinitely for my package to arrive. This service also does not allow me to receive notifications for delays or package arrival, etc. I have been a dedicated dressbarn Shopper in the past, while we had a store in our city. I will no longer order through Dress Barn because of their poor service. Shoppers, beware.

Only give a store credit and not back to your credit card. I put in a dispute with my credit card, they asked me to drop it, so I did. They said they need proof of dispute being dropped (I did) and they keep saying that they can't get it to go through. IT IS A SCAM!

If I can give a 0 I will.
I buy clothes online all the time. And Dressbarn is the worst. No wonder they close all the stores.
You shoul be out of business.
Bad costumer service, worst online plataform I ever encounter…

THEY DON'T GIVE CREDITS IN THE ORIGINAL FORM OF PAYMENT, STORE CREDIT ONLY! BE AWARE, YOU MAY END UP PAYING SHIPPING AND HANDLING ENDLESSLY. MOST OF THE TIME THEY DON'T HAVE MOST POPULAR SIZE-MEDIUM. YOU CAN BE FORCED TO BUY JUST ANYTHING TO USE YOUR CREDIT.