• DressHead

DressHead

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Overview

DressHead has a rating of 2.68 stars from 457 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressHead most frequently mention tracking number, free returns, and return policy problems. DressHead ranks 111th among Women's Clothing sites.

  • Service
    73
  • Value
    72
  • Shipping
    74
  • Returns
    62
  • Quality
    68
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
74
See all photos

What reviewers want you to know

Positive highlights

  • Good customer service - resolved my issue promptly and without fuss.

Critical highlights

  • I asked for my refund and they said I have to send them back to Hong Kong and pay for the shipping cost.
How would you rate DressHead?
Top Positive Review

“DressHead is okay for the prices!”

Tonya J.
1/13/23

I've ordered clothes from DressHead several times and never had a problem...most of the time the items arrive early! I think it's pretty good for the prices you pay!

Top Critical Review

“Worst quality and service possible.”

Kitty L.
7/7/23

I ordered clothes and paid international postage from America to Australia. The items arrived (shipped form Australia!) and they are of the worst quality you could imagine. One sleeve is longer than another (see photo) Customer service less than worthless and to get a refund I have to pay international postage - this time to CHINA>! Wow. Avoid these scammers at all costs.

Reviews (457)

Rating

Timeframe

Other

Reviews that mention popular keywords

hong kong (49) customer service (80)
Thumbnail of user sherilb7
1 review
2 helpful votes
January 25th, 2024

Ordered shoes from this company, what I received was way to small.Tried to contact about refund or exchange,no respond.
Only way to contact them is by email.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user kittyl56
1 review
2 helpful votes
July 7th, 2023

I ordered clothes and paid international postage from America to Australia.
The items arrived (shipped form Australia!) and they are of the worst quality you could imagine. One sleeve is longer than another (see photo) Customer service less than worthless and to get a refund I have to pay international postage - this time to CHINA>! Wow. Avoid these scammers at all costs.

Tip for consumers:
they are scammers

Products used:
jackets

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelg281
1 review
2 helpful votes
May 18th, 2022
Verified purchase

I ordered a 40lb tub full of chlorine tablets for my pool instead I got a hair cap that cost about $1 and I spent over $60 on what originally thought I ordered. This is a total scam do not buy. And if you do it'll probably take at least a month or more to get the wrong product since it comes directly from china.

Tip for consumers:
Do not buy anything from here.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jayh344
1 review
10 helpful votes
July 25th, 2019

I've ordered clothing from Dresshead twice. I'm still waiting in my second order so this review is really based on my first. Delivery was decent considering the shipment is coming from China. About a week and a half. The quality of the items was hit or miss. Some dresses fit great and nice quality while other outfits looked completely different. It's hard to know which ones will be sent as advertised so it's a risk you have to take. For $5-8 you get what you pay for I guess.

Thumbnail of user juliaw474
1 review
1 helpful vote
July 12th, 2022
Verified purchase

Not only could I not figure out how to my item that fit incorrectly (a pair of shoes) they expect me to pay the return fee. I find it ridiculous when companies expect you to pay the return fee when their items come looking different than the website. I emailed them to return my order and they did not even answer my question. I gave them a detailed email of what the problem was and their response baffles me.

Tip for consumers:
Do not use this site.

Products used:
A pair of shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user nenen1
1 review
6 helpful votes
June 30th, 2021

Cheap doll clothes quality. Picture doesnt match product received. Ordered tye dyed got water paint brush like design. Irregular/defective like items. Tag for brand and size removed. Product take to long to receive. Claims they are US based but warehouse in Hong Kong returning items cost more than items itself even when you've paid for the shipping to you anyway. Ladies, Please dont waste your time especially if you need something for a special occasion!

Tip for consumers:
Don’t use it.

But if you do, buy 1 size items, don’t buy for special occasions, buy “sheer” stuff that seemed to be my only okay items.

Products used:
so far none… i’m thinking about some up-cycling ideas so my hundreds of dollars doesn’t go completely to waste. Thinking cellphone accessory maybe a bdazzle. I may use stocking to hold potatoes or something. My sheer items maybe wearable but i’m unsure if they’ll hold up.

Thumbnail of user charlottes647
1 review
0 helpful votes
April 18th, 2023

I was checking that it could deliver outside of US. Payd the shippingfee that was described on the website. Gets contacted cause they wanted me to pay and additional shipping fee! The shipping would end up on MORE than what I'd pay for the product's! And when i asked why they hadn't changed it on their website, they say they just wouldn't do it. So be aware on additional anything! They better give me my money back quick as F**k!

Tip for consumers:
They add any fee and they will not let you know until you've paid for the product's

Products used:
I will never receive them

Service
Value
Shipping
Thumbnail of user torir8
1 review
0 helpful votes
June 1st, 2017

I just love everything about DressHead. Too bad that I have to go to Antwerp for the nearest store, but buying online is also not that big of an issue. Site is well organized, I definitely recommend DressHead to anyone who just love being well dressed!

Service
Value
Shipping
Returns
Quality
Thumbnail of user shammarar
1 review
7 helpful votes
May 17th, 2021

If you like costume material for clothing have at it! I made a order of over 20 items and only 3 were wearable and to top it off one item was backwards they clearly don't care what they are sending out to people and they are based in Hong Kong so you basically can't return anything and they don't care! Just horrible quality! Never again!

Tip for consumers:
I would no recommend at all

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user tonyaj209
2 reviews
1 helpful vote
January 13th, 2023

I've ordered clothes from DressHead several times and never had a problem...most of the time the items arrive early! I think it's pretty good for the prices you pay!

Thumbnail of user raashidahs
1 review
38 helpful votes
May 29th, 2020

Worst online shopping experience I've ever had. I ordered about 20 items on April 15 and just received them on May 27. I am highly disappointed. Nothing fits I ordered up a size or two and they still don't fit. The material is cheap and very thin. When I asked for a return address they are giving me the run around. I paid over $200 for these items and I want my money back.

Thumbnail of user carole1088
1 review
3 helpful votes
February 22nd, 2023

I found this website through google.com, the prices of two sandals were very good so I ordered the 02/08/23. They emailed me that same day to check my postal address. I never received another email, so on February 15th I requested an update by email. The representative said it should go next week, and then nothing. I sent an e-mail on 02/21/23 saying if the order doesn't get out tomorrow which was today 02/22/23 just to cancel it. I got an email that same day saying canceled. Very bad customer service, no answer explaining what's going on with my order. To try to keep me since this was a new customer and I would have ordered again and told family and friends. ONLY a reply indicating that it has been canceled. HORRIBLE COMPANY.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreaj153
1 review
28 helpful votes
February 19th, 2020

I shop on dresshead.com once a month I usually load up on whatever is new in that suits my taste. I have brought over 100 pieces since I've been a shopper and I have received free points 4 reward items and I absolutely love that policy my advice for anyone who needs to save money while maintaining their fashion is to please check out this website I do not work there I have not received compensation for writing this review. I speak finally of this company as I am a satisfied customer all the time I'm out I get compliments here in Las Vegas about my fashion choices and I always tell him dresshead.com so if you have never tried online shopping do not hesitate to check out this website. Always read the measurements on the sizing guide as online shopping can be tricky but as long as you read the measurements your outfit should fit you perfectly they also have shoes Handbags and accessories as well as lingerie you will not be disappointed.

Thumbnail of user kechal
1 review
14 helpful votes
June 27th, 2020

RIP OFF! 1st of all came in a big ball of plastic NO BOXES! OVER 200.00 WHAT KIND OF BUSINESS IS THIS. SHOES WITH NO BOX! AS I WAS ADVISED BY EVERYONE! NOW I KNOW AND WILL BE WRITING REVIEWS OF THIS SCAM SITE CALLED DRESSHEAD! NOTHING IS AS DESCRIBED PLASTIC FALLING APART SHOES. SAD COMPANY! YOUR JUNK IS ON ITS WAY BACK NOW! VERY DISAPPOINTED LIES! ZERO IF I COULD GIVE! AND CUSTOMER SERVICE IS LIKE PULLIN TEETH!

Thumbnail of user marys459
2 reviews
7 helpful votes
March 23rd, 2022

Purchased a pair of shoes at Dresshead. They only give you one option for shipping US Postal Service with a cost of $3.99 per item. Paid for the item and shipping. Several days later they came back asking for 9.00 usd MORE for shipping. Saying you have to pay additional shipping although it is not noted on their website. (item was only 6.99) shipping is higher than item

Thumbnail of user amberr696
2 reviews
0 helpful votes
July 18th, 2023

One star is way too many! This company is the worst. Your garments arrive looking very different than the pictures you see. They use the cheapest fabric! Notice none of the descriptions say what type of fabric is used. Each piece probably costs them $1 to make. They say " very easy returns!" What they don't tell you is that you have to pay to return it to Hong Kong even though their package says it came from a distribution center in NY, and they refuse to even give you the address where to return it to. The sizing is all wrong! I am a size 6 us- I ordered XL on purpose and they are too small for me. One tent dress actually fit around but the arms and shoulders are for little children. I used their measurements and the pieces came not matching the measurements- not even close. One piece was sewn inside out with the pictured trim on the inside of the dress. Total RIP OFF! BEWARE!

Tip for consumers:
Scammers!

Products used:
I couldn't use any of $175 order- all horrible

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianeh986
1 review
5 helpful votes
March 18th, 2021

Dresshead says 1-3 days to ship orders, my order still isn't shipped after 2 weeks! I have no tracking # and I've tried numerous times to email & that is "under maintenance "! Won't answer phone calls, can't send email & no tracking number! Other than that Life is Great! Beating covid! I do need my money back very badly, broke! I don't just send that much money for nothing! Don't even know if I like the stuff or if it looks like picture! I need a refund! Very untrustworthy Co. Thank you! Tran#**************(pay pal)

Tip for consumers:
Run. . .don't look back! They are worthless!

Products used:
I got Nothing! My whole order is AWOL !

Service
Value
Shipping
Returns
Quality
Thumbnail of user myreans
1 review
1 helpful vote
June 12th, 2022

Number one, Dresshead's website states that there is "free returns", "unlimited". When I requested a return I was told that the merchandise came from Hong Kong and I had to pay for returns. Number two, the shoes were cheap, plastic and not like pictures. They were ugly

Tip for consumers:
Just throw your money out the window instead.

Products used:
I ordered shoes but would not be caught dead in any of them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ellenm181
6 reviews
25 helpful votes
January 21st, 2019

Once again the best way to end your day is finding a package waiting by the mail. Addressed to you, you slowly anticipate. In the back of your mind, life is already perfect how can it get better? Well, opened package full of beautiful necklaces, feather earrings and oodles of rings! The most pleasurable part is the lingerie that fits just right! Altogether a great day! My heartfelt thank you to this company for their awesomeness!

Thumbnail of user charneall
1 review
8 helpful votes
September 2nd, 2020

I ordered a green blazer in a 2XXL because I'm a US women's 12. It's too tight, very thin and it looks nothing like the photo. It arrived with a hole in the back, on the right shoulder blade. I can't wear this or cover up the hole. Not to mention the stitching was unraveling from the hem and sleeves. Shipping was on par, even during the pandemic, but don't waste your money or time with this site.

Thumbnail of user deannap76
1 review
11 helpful votes
August 25th, 2020

I have no doubt that any good posts for DressHead are by themselves or family and friends trying to help them scam customers. It has been three weeks and five emails later and no word from them, of course there isn't a phone number to be found. The address is a phony and BBB has an investigation. It sucks that because of theives like this I have to waste my time researching stuff like this before ordering.
Do not order, you will be ripped off.

Thumbnail of user lynnh897
1 review
0 helpful votes
March 31st, 2023

I ordered around the 15th of March here it is April 1st and no reply back I emailed them three times and no reply or nothing I'm not letting them take advantage of me I will be reporting this to the BBB! Facts!

Products used:
Purses

Service
Shipping
Thumbnail of user ja335
1 review
9 helpful votes
January 3rd, 2020

Dresshead orders arrive 2-3 weeks after order. However the sizing is terrible! I'm an XL size woman. I've ordered 2X from them and it all still fits like a medium! Also it's sweatshop poorly made clothes that looks like a house mom seamstress put together. Guess that's what you get when you pay $1.99 for an outfit. Spend a little more money in the states.

Thumbnail of user donnaa766
1 review
0 helpful votes
April 30th, 2021
Verified purchase

Had 3 separate orders total price. $234. Recipeived a four items. The items were cheap like Halloween costumes. Not pictured as shipped. They offered me 15% back cuz of warehouse and shipping fees. Never received the rest of my order. TOTAL SCAM DO NOT BUY FROM THIS COMPANY EVER. NEVER RECEIVED MY REFUND THEY CLAIM THEY NEVER RECIEVED MY PRODUCT RETURNS. PUT IN A COMPLAINT WITH BBB.

Tip for consumers:
Do not buy from this site

Products used:
None to small

Service
Value
Shipping
Returns
Quality
Thumbnail of user jand280
2 reviews
5 helpful votes
March 5th, 2021
Verified purchase

The dress I received is nothing like the one ordered. The material is super thin (my summer cotton slips are thicker) and it is not well made. I am trying to return it. The site says Free Returns. Unlimited but the email I received in response to my request to return says I will need to pay for the return to Hong Kong.
I ordered two dresses, one was out of stock and I received a note I would be credited but nothing has hit the account yet. I wish I had paid more attention to the other reviews and not ordered. I feel I have just lost the $ I sent for these dresses.

Tip for consumers:
Purchase from a local merchant and know your service and patronage will matter.

Products used:
None. Website says free returns but my email asking for permission to return says I have to pay to send it to Hong Kong.

*******@dresshead.com
Thu, Mar 4, 10:10 PM (15 hours ago)
to me

Dear customer:

The warehouses are in Hongkong. You need pay the shipping fee to return to us.

Sincerely,
Lucia from DressHead

Service
Value
Shipping
Returns
Quality

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About the business

Shop for women's cheap dresses at DressHead Online Store. DressHead.com offers a wide variety of women's clothes including white black red lace maxi dress and so on.

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2.7
457 reviews
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