Dshop

By far the worst service I have ever had! You want to pray that your happy with the product because you have to pay for returns and they don't even refund,
It takes them 3 days to get back to you and there is no phone contact just email. I don't even think it's a real person. Very frustrating

I wasn't expecting much as you know if it walks like a duck and all that, however even the lowest expectations in the world didn't prepare me for the crap that arrived. A two tier coffee table that splits instantly when you try and screw the legs into it as it is just made out of the cheapest nastiest mdf possible. I thought I would contact them for a laugh about a return and they request every photo under the sun and then tell me it's referred on to the relevant department like they are some sort of legitimate multinational... Save yourself the bother. It's cheap cos it's cheap!

Faulty, damaged goods. Not possible to get refund. Reported to consumer affairs. Robots in customer service. Totally disgusted! NO STARS.

Bought a dshop lean scooter for my grandson. It was so badly made he wouldn't even step on it. Asked for a refund with no response. Do not buy. Very dangerous

Purchased a bookshelf that never arrived. No action from customer service team. When you do finally get through to someone, it's half assed responses that they'll "escalate" it and then you never hear back.

I got a shelf unit delivered fully damaged. After emailing back and forth for 2 months I gave up and had to call council pick up as it was in an extremely bad condition. I wasted money, energy, had to organize my own pick up to the junk yard as even after posting to give away for free no one wanted it as it's that bad. Save your money and nerves. I never received a voucher, replacement or simply a refund. Worst company. Not sure if they're in China or India as I'd never expected to be left with damaged goods in a firstt world country. They will take your money no responsibility. The customer service is non existent. See my photos

Bought spin bike that was too small, only big enough for someone not even 5 feet tall. When I asked about larger model and explained my height, they couldn't guarantee that XL bike would be large enough either, even though I'm not particularly tall. Wouldn't issue refund, said they could only issue a credit if bike was in resaleable condition when I returned it (at my own cost), but they couldn't guarantee that because box was torn as I opened it and I'd put it together, but hadnt even got on it. Very dissatisfied!

The most useless piece of machinery I've ever used. Absolute terrible service and untruthful service. Eventually got most of my money back, but what a hassle. I do not recommend this supplier what so ever.

Item we received was a clearly a previously returned damaged item, there was scratches over multiple panels, damage to lots of corners plus a hole has clearly been drilled and damaged. Then have had to fight to get a refund. Each email is from a different person and they keep asking the same questions. Last email blamed us for not excepting some replacement parts.
Will never recommend or buy from Dshop again.
Poor customer experience

Appalling on all levels. I was unfortunate enough to buy computer desk from them. Delivery delayed (by two weeks), delivery instructions weren't followed, and item was left unattended in very insecure location; item received in total disarray, with almost half of pieces damaged.
No replacement or refund was agreed to.
I was only offered to have damaged details replaced in "REASONABLE TIME".
I'll be taking matter further.

The product is faulty, they say it is not, trying to get it replaced is a nightmare.
They never get back to you, it has been a month and still trying.
There is no phone number either to get in contact with, and I find it hard to believe that they are 100% Australian owned.

I also bought a vanity that looked as though it was damaged and re packaged. It ruined my daughters birthday surprise. I'm trying to get a refund, however they want me to dissemble the faulty product (we spent a long time putting together) and put it back in a box "I no longer have". In doing this they offer 50% refund!? I'll be going to consumer affairs if the solution is not met. I two wish I read the reviews before purchasing from this very dodgy company.
PS it's not worth 1 star rating, however I couldn't submit this without giving something.

Shocking quality item they sell and customer service is unbelievably poor. Once you pay it doesn't matter you want refund or what they won't help you.
Selling rubbish, do not trust the photos online.
You will get rubbish after paying hundreds.

I requested them refund theu ignored and refused and i have to pay more to remove the heavy rubbish.

Not even 1 piece is decent
All cracked and broken

You will be surprised, if you already ordered from them

When the product finally arrived it was damaged.
Dsop wanted me to jump through a dozen hoops to get any redress Don't shop with Dshop

False advertisement, provide faulty items and refuse refund and resolution. Customer service is slow in responding, one simple thing will take them ages and they keep asking the same question which I already answered.

Anyway, disputing charges with my bank I hope I can get my money back. This company is dishonest.

I wouldn't waste your time and money with this company. There advertisements are misleading with incorrect photos and correct colour descriptions of their products. When my items arrived, it was chipped and scratched and came in packaging that looked like these items were returned products repacked into the box.
Customer service is very bad with no resolution in sight.
They deserve a rating of D which is fitting for its name, D Shop where products and Customer service are of D quality.

My experience has been strikingly similar to all the other reviews! Extremely poor quality item, misleading description of the product (i. E. no way i would of bought it if it was accurately described), customer service completely ignore my emails relating to false advertising and won't issue a refund. I will be taking this further... Please do yourself a massive favour a steer clear of this shockingly bad retailer.

I would rate this no stars if I could. I ordered a desk from them and after 3 months of waiting, over two dozen emails back and forth with them, and requests for a refund I still don't have the desk, and the only reason I have the money is Pay Pal as DShop refused to refund me until they could find the desk they lost. Absolutely terrible and a complete waste of time! Save yourself some grief and don't use them.

Do yourself a favour and don't shop through this site.
What I received looked completely different to the photo listed online.
Be wary of measurements especially if they've used the word "approximately"
Quality and customer service is rubbish
There's a reason why they don't offer refunds because they know 99% of purchases will be returned.

Received product with was toilet seats. Realised upon opening one that it was the wrong shape.
Contacted them and they requested pictures and videos therefore I had to remove the packaging. Now they won't accept return for hygiene reasons!
Also won't do refund! Took days For return in Communication.
Very poor and suggest people read the fine print and consider buying elsewhere.

Purchased a magnifying mirror that came with no instructions and broke within 24hrs. When I contacted customer service to request instructions, she wasted my time because she kept asking for a photo. I just wanted instructions, must have been classified! She gave me attitude and wasted a lengthy amount of my time. It was a $20 mirror, it should have been an automatic and easy resolve. Then when I wrote a bad review for the item they deleted it. Shady cheap Chinese rubbish with poor service! Also, I'm not sure I even got an invoice because I can't find it anywhere.

Its not worth your time. The website takes too much time to load pages. And offers on the product are not that great. We can easily find good products somewhere else.

My first experience here and was so regretting that i should have read reviews before i went away paying money to these people. Ordered a queen size fitted sheet and a blanket and when i receive the parcel, it comes out to be a baby size blanket and fitted sheet does not fit. Resolution i get is a resend.
Please READ the reviews before you get swayed by the pictures.