• DuelCash

DuelCash

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Overview

DuelCash has a rating of 2.18 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DuelCash most frequently mention business days problems. DuelCash ranks 8th among Webmasters sites.

  • Service
    34
  • Value
    32
  • Shipping
    26
  • Returns
    28
  • Quality
    32
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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5
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How would you rate DuelCash?
Top Positive Review

“My Experience with This Engaging Gaming Website”

Tobias R.
10/14/23

I recently started using this website, and i'm absolutely hooked! The website has a great selection of games, and the competition aspect makes it even more fun. The website is well designed, and I appreciate that there are so many games to choose from. I havn't won any cash prizes yet, but I'm having a blast trying. If you're looking for a fun and engaging gaming experience, I highly recommend these guys!

Top Critical Review

“SCAM: They not pay”

Mariano S.
10/13/23

Good for fun, but not for money. After 8 months playing, I do the the withdrawal for my USD 1100 earned, via Paypal. The FAQ say that the process take "5 to 7 business days". After 2 weeks, I write to support and they requested personal information and a video of me playing a game making a big highscore... I send all, and after 2 more weeks nothing happens. New ticket so Support, with 2 months of messages saying "sorry for the delay", but they never paid me.

Reviews (41)

Rating

Timeframe

Other

Thumbnail of user canutochu
1 review
1 helpful vote
October 13th, 2023

Good for fun, but not for money. After 8 months playing, I do the the withdrawal for my USD 1100 earned, via Paypal. The FAQ say that the process take "5 to 7 business days". After 2 weeks, I write to support and they requested personal information and a video of me playing a game making a big highscore... I send all, and after 2 more weeks nothing happens. New ticket so Support, with 2 months of messages saying "sorry for the delay", but they never paid me.

Service
Thumbnail of user johnyb15
1 review
6 helpful votes
December 23rd, 2021

Credits are not paid out, but stolen from Duelcash! The site is extremely poorly programmed, all games are full of bugs, no submenu can be clicked. There is no imprint, so you have no chance on any legal way to claim your money! Only personal data is collected here! All positive reviews here are fake; Stay away!

The withdrawal from print screen still did not arrive, since September 17th - and today is Dec. 23rd. And now in my account the €160.- just vanished. Statement of transactions is empty. Shame on you Duelcash!

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Thumbnail of user jonc631
1 review
3 helpful votes
March 28th, 2023

Pretty Sure Duel Cash is a SCAM. Tried them out via an offer from Swagbucks so only deposited $10 and ended up getting $20 from Swagbucks so that's a win. Played a few games and still was able to retain my $10 on Duel Cash. Went to cash out and I've been getting strung along for a month and a half with no end in site. They want me to verify ID, Utility bill. They have had this info for over a month. Just process withdrawal to original payment method (Paypal) not too hard. So stay away to anyone looking to join the site.

Tip for consumers:
Do not use this site

Products used:
Duel Cash

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Thumbnail of user nishant.officialwrm
1 review
0 helpful votes
October 14th, 2023

Since I started using this website, I've become a big fan of it, and it's one of the few gaming websites that I continue to visit. The website is simple to navigate, and all of the games offer a fun and engaging experience. The fact that the website presents daily challenges, which serve to keep me interested and motivated, is one feature that I particularly appreciate. The rewards are also a nice bonus. If you're looking for a fun and competitive gaming experience, this website is the way to go.

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Thumbnail of user rutherfordsuzanne91
1 review
0 helpful votes
October 14th, 2023

I recently started using this website, and i'm absolutely hooked! The website has a great selection of games, and the competition aspect makes it even more fun. The website is well designed, and I appreciate that there are so many games to choose from. I havn't won any cash prizes yet, but I'm having a blast trying. If you're looking for a fun and engaging gaming experience, I highly recommend these guys!

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Thumbnail of user burntington
1 review
1 helpful vote
May 8th, 2023
Verified purchase

Look at all the detailed 1 star reviews and you'll know what's up. Scam supreme plain and simple. The terrible website is terrible on purpose. They want you confused and opening your wallet

Tip for consumers:
Lawsuits need to happen here

Products used:
Deposited money and couldn’t withdraw it later

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Value
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Thumbnail of user kobee1
1 review
7 helpful votes
December 22nd, 2021

A lot of people who won money got blocked on their first attempt to withdraw money, after they've send a picture of their ID.
Now, it seems that they stopped banning so easily, but now they created bots that will defeat you in 1v1 tornaments. You can recognize those bots by looking at their age, it will be ''0''. They will most likely win with only 5-10% more than your score.

If you want to play on here for free, go ahead, the games are extremely buggy, but very addictive and fun. But just know that if you decide to deposit and start winning, you won't receive any money and they'll eventually just block you for fraud and attempt to steal your identity.

Wishing you all the best!

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Thumbnail of user fuckd9
1 review
1 helpful vote
October 14th, 2023

Rip off, fake, garbage, thief's, disrespectful scum of the earth! Lol. Cheap $#*!s over 100$. They must be living it up ripping people off. What goes around... comes around. Karma will bite back 10 times harder. These people are trash, Sebastian & Fredrico and who ever else is doing this to unsuspecting customers...

Tip for consumers:
$#*! them

Products used:
none

Quality
Thumbnail of user nellym54
1 review
0 helpful votes
April 7th, 2022

You can play here, just not for money.
Games dissapear, and it's hardly possible to win.
Game results from the person who is the first are increadible.
If you want to play, go ahead, just don't put money into it.

Thumbnail of user tommyj97
1 review
5 helpful votes
November 22nd, 2021

They blocked account when you win too much and want withdrawals, checked your documents two months and do nothing, cheaters.

Thumbnail of user kates415
1 review
7 helpful votes
June 13th, 2021

Duelcash.com sends spammers to competitor sites trying to recruit users. The approach is both annoying and dishonest. I would never give them my private information or my money.

Thumbnail of user owena56
1 review
1 helpful vote
June 21st, 2023

This site claims you can withdraw your winnings anytime, I requested a withdrawal over 10 months ago and have received nothing. They claimed to need proof of identification 3 times which I have submitted. The latest documents they claim to need is a video of me playing a game. How is that needed as a form of identification? They have copies of my driver's license, of me holding my DL, a bank statement and a copy of a utility bill, that is all proof of my ID. They are just not going to honor my withdrawal.

Service
Thumbnail of user manuelk42
1 review
0 helpful votes
September 28th, 2021

Eine der besten Online-Glücksspielseiten für Geld, gute Spielmodi, viele Alternativen für Einzahlungen/Abhebungen, guter Support.
Es gibt einige fehlende Details, die sie wohl korrigieren werden, aber eine andere Sache, die hervorgehoben werden kann, ist, dass es keine Cheater oder Bots gibt, und wenn es welche gibt, wird schnell auf sie reagiert, was nicht auf allen Seiten passiert.

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Thumbnail of user georginah40
1 review
5 helpful votes
June 28th, 2021

Have been receiving friends requests on my game site from people i do not know and they all linked to duelcash. Have had about 30 in the past 2 days. All were deleted. Even though not overjoyed with my current site i would not join another site, especially one that is pushy.

Thumbnail of user stefanop40
1 review
1 helpful vote
June 15th, 2022

If You want to play there for fun it's ok... they've free games every day... win some of those games and play with the money earned that way... don't give them your money because if You win your withdrawals will never be done.

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Thumbnail of user rl333
1 review
1 helpful vote
September 3rd, 2022

I've been playing on this site for a while. Luckily I haven't put TOO much money into it, because the first time I tried to make a withdrawal (and a small one at that), it just never happened. Their FAQ section states: "withdrawals in DuelCash® are processed in 3 to 4 business days." So, I contacted support and was answered pretty promptly with very VAGUE replies ("[...] your withdrawal(s) will be processed in the next few business days."). When I pushed for what "few" means, I was answered with the same canned response.
But, overall many of the games are enjoyable and work well. But, some are a bit buggy. And, honestly sometimes they seem rigged. But, if you want to just play for fun, it's all right. Just don't give them money.
I am only giving one star because they are scamming people. If they weren't, I would give more.

Tip for consumers:
Don't give them money - just play for free.

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Thumbnail of user rboyce212
1 review
4 helpful votes
April 21st, 2023

I played there about a year ago and after running into some luck (and A LOT of playing...between 50-150 games per day) after 3-4 months I was up almost $400 in my accout. So the problems came when I attempted to withdrawal half of it. First they went silent for nearly two weeks before I started complaining. Then they began requesting documentation that I was very uncomfortable giving to them (but eventually did)...then I got a notice from them saying i was banned for cheating and my funds would be frozen. They even threatened legal action against me. I was furious knowing that hadn't cheated and that they were doing just that to me.

After numerous back and forths and them even saying they'd allow me to stay but would keep my funds, I said FU and left. I reported them to the Better Business Bureau® and never looked back.
Of course a few months later they contacted me and told me my account was reestablished and welcomed me to come back (screenshot attached)...no apology, no explanation...nothing. It took me several months before I'd log into my account to check it out. I was shocked to se that my funds were still there. I thought, wow, maybe they've seen the error of the ways. So I started playing again for a month (50-150 games per day) and decided, I better withdraw some of these funds before they go and lock me out of my account again. So, about a month ago I requested a $300 withdrawal and was told it could take up to 3-5 business days. Well, here we are again. After multiple messages back and forth and everytime being told they will process my refund in the next few business days...24 business days later they still have my money.

They are a complete scam and fraudulent group of people. They now have monthly tournaments for a handful of games that are paying out around $1000 to the top three winners. I was in the top spot with just hours remaining and a lead on 2nd place by a couple hundred points (these tournaments paying out on the number of times you play, not the scores you obtain)...sure enough in the last couple of hours I saw about 5 players point jump hundreds of points knock me down to 6th place. Meanwhile I played the entire time.

Then I started lookiing more closesly and discovered that the same 6 players placed in the top 10 of all 5 tournaments like this which is just not humanly possible. No one person can play that many games.

I realize they reinstated my account because they needed players like me to make them money since they keep 1/3 profit from every game. If I'm playing 100 games per day@ $1 entry fee, they receive $30 per day in fees...that's nearly $1000 per month. But these bastards are so greedy that they're going to try and keep my winnings on top of that.

Oh yeah, and since I gave them all my personal information a year ago, I've to cancel my credit cards twice for unknown charges. Coincidence? Maybe.

Tip for consumers:
If you have any advice or recommendations on how we can report businesses like this and take action, I would be very greatful.

Products used:
This is an online skill gaming site where players pay entry fees to play a game of skill and the winner receives the prize which is 66% of the entry fees (the site keeps the remaining 33%).

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Thumbnail of user ninam323
1 review
1 helpful vote
February 29th, 2024
• Updated review

They are scammers. They may pay out very small withdrawals, but as soon as you win big and try to withdraw, they claim you have to be vetted by the fraud department. After numerous months of promising me I would receive my winnings 'within a few days', they finally sent a fraction of it, promising to send the rest soon, which they never did.
Most of the time the customer support answers messages with the same copy-paste replies that clearly show they don't bother to read your text. Occasionally, I would receive an 'excuse' like claiming they are understaffed temporarily so there will be a delay. It's all BS. They strung me along for ONE AND A HALF YEARS, occasionally showing promise when I'd periodically (every few weeks or months) send messages. Then they had the fraud department contact me and demand documentation as well as for me to take a video of me playing the BINGO game in which I won over $500, and requiring me to reach a minimum high score they set. JUst asking that is ridiculous, but then every time I tried to do it, I'd get a bingo card in which such a high score is not possible. Total manipulators.

For months I kept quiet, then tried again...just to have them either ignore messages (for weeks) or send stupid repeat copy paste replies.

Yesterday, I sent them a message after they did not reply to numerous previous ones, saying simply: YOU ARE CRIMINALS and should be ashamed.

When I tried to sign in today to see if they replied, I found they had terminated my account, claiming 'user fraud' with no explanation of what fraud I was being accused of.

Don't give them money.
Don't waste time appealing for winnings.

The games are fun but only if you don't play with cash.

Fortunately, I did not put much money into the site. They sent me only $115 of the over $800 they had owed me. (It's so long ago, I can't recall the exact number but I believe it was like 878)

Service
Value
Absolute scam
October 20th, 2022
• Previous review

Everything others are saying are true. They do not send winnings and string you along for months and months saying you have to be vetted by thier fraud team. I was vetted, and they finally sent a FRACTION of my winnings ($110 our of $875) and said the rest would come "within a few business days" over and over again for weeks and then months. I was patient and polite for a long time but finally got negative in my customer services tickets. They ignored it for days then answered with the same canned response saying my account was being investigated again by thier fraud team to assure compliance with terms. Probably they will find a clause in terms saying impolite words in the customer support gets you banned, and they infuriate you after weeks and months just in order to make you lose patience.

I am attaching screen shots of just one of my numerous interactions with customer service. It's the THIRD long thread of such interactions. Absolutely unconscionable behavior.

They will never pay your winnings. The amount they paid me is a tiny fraction of what I won. There is no excuse for this.

However, if you read terms and conditions carefully, it says:

"If the total amount of winnings accumulated on a money player Account exceeds the sum of 100 EUR, DuelCash shall prevent the user from playing any more money games and request the player to either identify themselves by providing a valid identification or withdraw a certain amount to have a resulting balance on the bank account which is less than 100 EUR. When DuelGmes accepts an identification as valid, the limit to the bank account of the player will be set to 5000 EUR. DuelCash reserves the right to raise or lower this limit at any time and without giving a reason. The withdrawal is carried out per the conditions listed in sections 3. 2. 2 and 3. 3. 4. In addition, if the total amount of winnings accumulated exceeds the amount of 100 EUR, DuelCash may also transfer the funds that are over this limit onto one of the bank accounts specified by the Player upon registration, discharging DuelCash from the corresponding balance.

3. 2. 3. Proof of Identity

For security reasons, DuelCash is authorized to withhold funds until proof of identity can be confirmed. In cases such as these, the user shall be obligated to send a copy of his personal ID or passport, along with a written request to withdraw the funds, including his bank information."

Tip for consumers:
If you want to play games for free, the games are fun. However, they never give you winnings, and you can expect ongoing frustration with their delay tactics and constant false promises of "kist a few more days" only to ever send it for months.

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Thumbnail of user ellem51
1 review
4 helpful votes
December 15th, 2021

Games play fine. Customer support answers your question. I just get no response from my request to withdraw funds. So I stop playing and wait and wait. Anyone know how to get your winnings?

Thumbnail of user zulemas3
1 review
0 helpful votes
October 20th, 2021

Ausgezeichnete Website, meine drei Zahlungen wurden in weniger als einer Woche bearbeitet, außer der letzten, die ein wenig länger für die Überprüfung meines Kontos dauerte, aber sobald ich meine Dokumente geschickt hatte, schickten sie mir die Zahlung, schneller als andere ähnliche Websites.

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Thumbnail of user jamesh4212
1 review
10 helpful votes
September 15th, 2021

One-Liner: Suspect site which doesn't follow data protection laws and harvests user IDs.

General summary: Start-up site which went public from June 2021. Staff are based in Venezuela, but claim to operate from California. The Terms of Service also identifies headquarters as a residential address in Amsterdam. None of these locations have a published phone number.

Duelcash not comply with EU GDPR law, which they are legally bound to as they're requesting and handling EU citizens' data and identity documents. Currency is also offering in EU and GBP which shows intent to offer services to these regions.

When asked about EU GDPR, they stated "We comply with all the laws".

After playing on the site since it became public (June) and making a few small withdrawals, I was blocked, apparently for "Fraud", with a note to contact "fraud[at]duelcash.com". The e-mail address doesn't exist and bounces back. The same happens to "admin[at]duelcash.com" which is mentioned in the TOS/Privacy policy. The only valid recipient is support[at]duelcash.com which they don't respond on.

Overall, very shady business practices which is likely a cover to harvest ID documents.

Full Story:

I used the site daily and was doing well, winning some prizes and was able to make a few withdrawals via Paypal. Things seemed promising, however they asked for some ID to verify identity (A valid request under 'Know-Your-Customer' rules). I complied and passed validation. After one more withdrawal, I was asked again for ID, along with a picture of my face and a utility bill. I was hesitant about this and provided the ID aspect with watermarks to protect the document integrity.

The next day when I tried to log in, a message popped up - "User blocked for fraud. Please contact fraud[at]duelcash.com for more information". Naturally, I e-mailed this and was surprised to receive a bounceback. I checked the TOS/Privacy Policy and found another two addresses - admin[at]duelcash.com and support[at]duelcash.com - I e-mailed both of these and got a bounceback for admin.

A little digging into the mail configuration for the domain shows they have no SPF/DKIM or DMARC for
The duelcash.com domain, so no intent on ever mailing out. It seems like a scam where they go silent after blocking a user. They don't even respond on the 'Contact' form at the bottom of the homepage.

The site has a facebook page, that nobody responds to messages on.
I tried contacting the site owner, via publicly accessible information to no avail.

I spoke with a few of the other people who left reviews and it seems this is their typical tactic.

1. Steal players from other sites by claiming affiliation and a 'bonus' when signing up to Duelcash.
2. Pay a few small withdrawals to inspire legitimacy.
3. Request enough ID documentation to steal identity.
4. Once obtained, block the user and go silent, hoping they give up and vanish, while they still have the ID documents.

When the site was new, the founder tried posting some fake positive reviews on Trustpilot, however these were quickly moderated and taken down. It seems they're up to the same old tricks again with the recent surge of 'positive' reviews.

Thumbnail of user donnas2382
1 review
0 helpful votes
October 9th, 2021

Ausgezeichneter Service, Kundendienst, gutes Spielpotenzial.
Ich bin überrascht von der Menge der Benutzer, die bereits in diesem Ort sind, sie haben auch sehr gute Einzahlungsaktionen und sie senden normalerweise E-Mails mit Bonusgeld.

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Thumbnail of user gunters5
1 review
1 helpful vote
December 28th, 2021

$#*!ING SCAM

YOU IN POLICE REPORT RIGHT NOW

CHEATERSSSS!

Stolen your money, don`t pay anything cause you lose your money.

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Thumbnail of user elisaw40
1 review
0 helpful votes
September 27th, 2021

Mir gefällt, dass es weniger als eine Woche dauert, bis ich meine Abhebungen abschicke.
Die Spiele sind sehr gut, auch wenn es noch einige zu ergänzen gilt.

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Thumbnail of user joshuat305
1 review
0 helpful votes
September 27th, 2021

Excellent site, I play every day.
I really like your tournaments and games!
Payouts arrive in less than 5 days.

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2.2
41 reviews
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