Duluth Trading

$22 for one underwear offered with a Lifetime guarantee is not honored. Purchased 3 years ago when in effect before change of guarantee.

The pants I purchased shrunk too much after washing them. I thought I could live with them being too small however after realizing I never wore them for that very reason I opted to take advantage of the unconditional return policy and return them for a larger size so I could actually wear these pants instead of them merely hanging in my closest for all eternity. What I found out was that this unconditional / no nonsense / No Bull return policy cost me an additional $17.99, $10.00 for the pants plus $7.99 for the return shipping. A call to customer service resulted in them advising the price of the pants had gone up since I purchased them. That is certainly a far cry from the unconditional, no nonsense, ease of return I was promised. I might have simply returned instead of exchanged had I been advised this transaction would be more costly. Sounds like the advertising should really say conditional return policy. Smells Like Bull to me