EaseMyTrip

The airline cancelled my flight. I should get a full refund. Easemytrip has still not refunded my money and keeps making excuses and keeps blaming the airline. And they do not respond to calls or emails easily. I have to send 5 reminders before someone will respond with a standard and useless answer. Their customer service sucks

Hi There,

I booked flight tickets for my family from Pondicherry Airport to Hyderabad PNR number:BEUYGQ, initial flight time was 11:50 AM suddenly they changed the flight time to 3:40 PM but i need to reach Hyderabad before 3PM as i have another appointment, I requested Easemytrip team to help me out by cancelling the ticket and Refund the total amount but they are not helping me out.

I need full refund as this flight time is not suitable for me.

Recently I booked the flight and it was super awesome experience. Timely updates, good discounts simple UI

This is one of the site who is there to cheat and do fraud with it's own loyal client. I have been using easemytrip for a long time. But the employee here management here is to make money by telling lie and do fraud. I have proofs to justify my statement

I have been trying to get hold of easemytrip in order to alter my return flight and have had little to no response from anyone on their team. I have been attempting this for nearly three weeks and am getting very close to having visa issues because of this lack of customer care. I find this attitude deeply unsettling and grossly unprofessional. Considering the I am well within my rights to apply for this alteration, they are breaching the company policies and terms and conditions stipulated when purchasing the ticket.
I have attempted many times to use the online portals to make these alteration, each time I am unable to as the software does not work properly on their app, or their website.
Terrible experience all round, if I could rate it less than one star I would. Operatives from this company outright lied to me when purchasing my flight. AVIOD AT ALL COST

None of the customer care number listed online on websites or in an invoice are working, cant get hold of agent at all when you need them, they display cheapest rate to be on the top and once you book they dont confirm your ticket and ask for more money! This you will be left hanging as your ticket is booked and paid but not booked!

This is worst website one can use for their travel. I had rescheduled my ticket by paying prices much higher than what airline charges. Still it is not confirmed and they are now asking for more payment saying prices have increased though the prices are yet the same on their website itself.

They keep you hanging till 12 hours before flight taking full money with no refund policy. Complete fraud. Government authorities should act on this.

Most incompetent booking website in India. They are scamming people by charging extra money to release the tickets which is way more than what is shown on their website.
1. I made a booking and had to cancel it, their customer care told me to connect to the airline directly for any refund details. Airline. While the airline told me to contact Easemytrip for these things
2. I rescheduled my ticket, and paid the charges which were shown online on their portal. Now instead of confirming, they started asking for extra money to release the tickets saying there is fare difference but I locked the price on the portal and paid the remaining amount. They are clearly scamming people charging fraud amounts

Easemytrip is the worst airline ticketing company. There customer service has no clue of ticket rescheduling, cancellation and refunds. I wanted to cancel my flexi ticket at indigo. I called them to ask for what refund i will get. The cust care person told me the refund much lesser that my expectation (about 70% deducted), because I had rescheduled the flight once so more payment was done for rescheduling. He said whatever money was paid for rescheduling will not be refunded, So I called indigo and asked them, Indigo told that they will deduct only 500 and refund, So i cancelled at indigo.

When i checked back with easemytrip, they have no clue of what indigo refunded to them, they are not even aware of additional payment I did for the rescheduling (I used easemytrip only to do the rescheduling and made extra payment for it). The customer care person told me they will check with the airline how much refund is done? Really - do you have any accounting systems? Any tracking of money credited into your bank account for ticket cancellations or ticket rescheduling?

This is a joke, don't book with them. Big hassle. They have non-functional systems when it comes to rescheduling and cancellation, or maybe they want to cheat on customers

Chor Company(Thieves Company). Don't book any thing with them. They will wash their hands after collecting money from you and at the end you have to paying more for same booking with other company. Spend few bucks more and choose a reliable company to book your tickets who take care of your travel need. These guys, they don't inform about the cancellation of the booking and keep holding your money. Once you cry, they will refund you and wash the hands. They are in hands with Globs with their operator for just to collect the money for booking and at the end no meaning of that booking as you cant travel on that booking.

My ticket was cancelled on 03 May 2023. I am still waiting for my refund and their response is very disgusting. They stopped replying to my email too. When I call, the answer is, one of our representatives will call you back. A few days before, the customer care guy was getting angry on my call, he didn't ask any information regarding my ticket, just asked me to send email and email they are not replying. I advise passengers to book ticket directly from the airline not from these agencies and never from easemytrip. They never inform about the cancelled flight, change of time and even do not refund your money.

I am using this site for booking flights, very bed experience to book my flight. Most of the time it is searching again and again. At time of booking it was failed.

I booked non-refundable air ticket through 'Easy my trip' in Air India airlines. I cancelled the ticket and there was cancellations charge of Rs 8354/- per person intimated by 'Easy my trip' where as before cancellations,I checked through 'Air india' web site and it was mentioned that Rs 4000/- per person will be the cancellation charge. I complained to 'Easy my trip' for over charging. They informed that '' Air India" should be approached for clarification. When contacted ' Air India', they stated that since ticket has been booked through a travel agency, I should get clarifications from Travel agency only.
Thus, what ever cancellation charge amount mentioned by Travel agency, that became final. There is no means to find out the actual cancellation charge.I even requested 'easy my trip' to submit a proof that 'Air India actually charged an amount Rs 8354/-. But they just took their stand for me to contact 'Air India office only.
Thus my advice is that to book a non- refundable Air ticket through a travel agency, all precautions need to be taken to avoid excess cancellation charge imposed by travel agency.

Worst company ever
It's the worst company ever. I booked a flight for 635 pounds, and the next day, I was told that it would be an additional 649 pounds to confirm. I reluctantly paid, went to check in, and they canceled the booking. I explained to British airways what happened, they rebooked for same flight next day, scam travel agency vindictively contacted British airways and got that cancelled too. They won't answer their phone or emails. Filing fraud claims with my bank and I will win. British Airways weren't helpful at all as they said there was nothing they could do about the company canceling my flights. I will never return to England because of this experience of trying to get home and paying an extra $5000 to get home.

Your follow up about the regret this caused is lies, this was done with purpose, vindictiveness, and out greed.

I called *******043 at least 30 times just to be told I was next caller in queue to be hung up on every single time. The main person who did this to me specifically is:

Brandon
Senior Travel Sales Consultant – UK Operations
Tel: +44 3300 *******
Easy Trip Planners Ltd.
Registered Office – 309 HOE STREET, LONDON, ENGLAND,

Here is a quote from one of his emails:
"You have already paid £635, You are making the payment for the difference of £648 to Confirm it."

Further, I have a full chat transcript from British Airways stating that the "Travel Agent" canceled both the flight arrangements made on 3/17/2024 and the ones made directly by me to British Airways on 3/18/2024. This had nothing to do with them; it was just interference in my travel plans to further trouble me. You will hear from multiple banks and organizations about this once I return home. This is not over.

The positive reviews are also planted. "Jyoti Rawat" is an employee of the company as evidenced as part of some emails chains with them. Do not believe the positive reviews, they are planted by the company. This company WILL SCAM YOU.

Don't book with this company ،im writing again and again to expose you, i payed for a hotel in Dubai since 26/09
They didn't book for me anything and they said we will, refund you in 4 to 5 days
Now its more than a month and still no refund
Booking id is EMTAE*******

I suggest don't use it its totally disgusting application I loss 3 times money here I recharge every time fails

Following the purchase of a ticket, Air China cannot confirm the outbound flight and offered me either an upgrade option or a different date, both were significantly higher than market rates. I then requested a full refund but they said there were cancellation fees because the return flight had already been confirmed.
My options following a purchase were either to pay extra or pay extra!
To my knowledge, this is illegal and a scam.

My flight for sector Shillong- Dimapur for 14-10-2023 was cancelled by the airline Air Asia stating operational issue. However, while processing for the fare refund, I was compelled to pay Rs.300 per passenger as cancellation fee stating that it's the company policy. How can such charges be made when there is no fault at my end? I have missed my appointments. Rather than compensating for the flight cancellation, i am forced to pay cancellation fee. Where is my right as a traveller? The company charges on refund sounds no justification. Waste of money.

Best app for flight booking.
I love to use. Best app for flight... too easy to use.

I must recommend this app for flight booking

For the refund, they ask client to cancel inline and put them on a status that keeps customers in dark and also the airline. Later airlines refund them 100% but they keep all 90% of amount saying airline deduction. I am going through this, and will go legally so people like me do not get into this fraud.
Pls always read reviews and take it authentic cause we write it when we are already effected by this fraud.

Worst experience!
I have already mailed 3 to 4 times regarding refund my money for flight cancellations. Already spicejet refunded the money to Easemytrip 8 days back but they never refund my money in my account. Always told me didn't get money from spicejet but I have already shared the proof on mail that is spicejet already paid the money on easemytrip account
No-one can revert on mail as well.

Worst fraud company Easemytrip

Please refund my money Asap
Booking I'd - EMT*******

Easy my trip customer care number,, 700-1818-022,//0700, 1818, 022 call now any information any questions please call me