Eastbay

Please do yourself a favor and do not purchase anything from online website.
Horrible customer service.
They sent me used nike shoes worth $200 and then when i returned it within 2 days of receiving the product, they rejected my claim saying it is worn out and did not refund me any money.
AVOID. Worse company and horrible customer service

Sent an item back that didn't fit correctly for an exchange. They instead refunded it and charged me the shipping. The item is available on their website but they claim it's from a different warehouse so that doesn't count and won't refund the shipping costs and do the exchange. Customer service was rude and not helpful.

My daughter ordered shoes we tried 8 times because she really wanted the shoes for her birthday being she is disabled as her mother I am pissed beyond this was such a disappointment to my baby keep saying tour payment was cancel and money was charged to her card but money was charged to her card not only did they charge her card they also kept some of her money too and did not refund her full amount we tried another card samething happen...

After contacting eastbay the second day at their corporate office and someone actually listening to me that we did not wear or dirty sneakers Corporate realized that we did not dirty sneakers and they are exchanging sneakers for a different size. I will just be a little Leary on a return if ever needed again.

The store is completely racist, because it doesn't allow me to buy using a credit card from outside the country, even though I accepted a purchase with the same card. Unacceptable, you want to buy tennis shoes and hear that they don't accept cards from outside the country. I'm in the USA, with a valid credit card, I've already made a purchase using it on their website and they won't let me make a second one. When I said I was recording the call, the coward hung up.

If I could give a zero out of 5 I would! Do not trust their 30-day try on policy! We ordered some throwing shoes for our daughter and none fit properly so we sent all of them back. They rejected them saying "used". These still had the tags on and were only tried on inside! Their tryon policy is fake false phony!

Ordered $166.00 pair of nike 270 air max. Got email saying package was delivered. It wasn't. Called customer service. They have to do a 8 business day investigation/2 weeks while I wait to hear back from them. I have no product even though they have my money. This is terrible business/customer service. Do not buy from this company.

In a rush, I ordered some Nike track spikes, in sizes no one else had, not even Nike, for my two teenage boys. Eastbay was the only ones I could find who had them in the sizes we needed. The next day, I read the reviews about Eastbay and was horrified. I thought about stopping payment before the order was even filled. I decided to give them a shot to deliver what I ordered, and they did not disappoint. Size 10.5 and 11, brand new, never worn, exactly what I ordered, in less than a week, one day early, in fact. So count me and my boys as happy customers. Couldn't be happier.

I also did not pass their "credit verification process/system" even though I shop online all the time with no problems. Their help desk was less than helpful, couldn't even get my order number typed in correctly after I read it to them 5 or 6 times. Beware of this site, seems like a scam.

I have used my own card and personal address for over 5 years, but recently they just keep canceling my order cuz it did not pass their stupid "Payment Verification System". I called their system center, and they say they don't even know what is going wrong. SO DISAPPOINTED!

We ordered football cleats for my son. When it arrived it was too big. We contacted the company and they advise us to do an exchange. While we are on the phone with them, they mentioned that inventory is low, and we should not wait for the exchange. They advise you to do a return and at the same time to purchase another pair with the correct size because of the low inventory. We proceed and took their advice. Now after we received the new correct size, we were waiting for the refund on the first pair.
When we call to check on the refund, they claim that the cleats are used, and they only can give us an E-gift card. We told them that the cleats had never been used and after the return, we purchased the correct size. In the initial call to customer serve ice, the rep spoke with the supervisor and approved the refund to the credit card. Two weeks later we did not see any refund so we called customer service. The rep was very rude and unhelpful, and when she let me speak with the supervisor, the supervisor was by far the worst experience of customer service I ever had. She keeps claiming that the cleats were used (claimed by the return department) but she can't give me proof that it was used, therefore I am getting an e-gift card.
When I asked to speak with the manager, she claimed that she can't do that and she is the highest that I can speak with. I am expecting a full refund for my original large-size cleats, and an apology for the rudeness of the supervisor. In my job, we handle 4000 customers a year, and never ever acted this way to a customer.

I ordered 15 pieces of clothings and shoes. They are all fit well. Love this site and will shop again.

I wish I could tell you these shoes were good but I never received them and Eastbay did not refund or send me any shoes. They took 3 weeks after I paid to investigate and then tell me they declined to refund me or send me shoes. These were for my 2 year old and I will never order from Eastbay again. I had to go through my card used to get reimbursed. After ordering and being a customer for over 20 years they have lost my business over a simple 50 dollar transaction that could of been resolved easily. Horrible customer service and business. Do not order online from them. If you need shoes go to the store.

Attached picture is the email back from Eastbay stating they cannot place my review on their website. Looks like they filter their reviews to only show the good ones and not the bad experiences. Please be cautious ordering from them online!

They would not publish my review and said, "Our staff has read your review and values your contribution even though it did not meet all our website guidelines." Here was my review, Cheaply Made...
These products are cheaply made - inferior quality. DONT BUY! I don't they are are authentic brand name products - but a knock off from China. I order on line all the time, but will no longer order from EASTBAY. When I returned the product because it was defective - they made their own judgement call, said it wasn't and did not give me my full refund. They are just like Zulily - who I no longer buy from either.

I ordered new running shoes and had them the very next day. It typically takes a couple more days than that when I order, but this time it was so fast (just like me in my new shoes)!

I ordered a pair of Puma men's shoes. I got a pink pair of Oasic women's shoes that look like a joke. Always have had a problem with East bay. Glad I didn't buy my youth Lacrosse program Lacrosse cleats as I was planning. Awful. Some one in your Brooklyn store just doesn't give a s***.

I have never experience such a lack of personal and if you are getting foreign agents make sure they speak English well, worst customer service I have ever encounter, your company it is absolutely WORTHLESS, there is NOTHING positive about your business, I will make sure this will be broadcast through out every social media and marketing. 18 days after and I am still waiting on my package and NOONE has an answer... PATHETIC.

I don't even know if they are in business anymore but I wouldn't say my experience was either good or bad. I don't like talking companies down, but I would go with caution. Sometimes shipping can be tremendously long.

My go to place for sports gear and shoes...
Excellent job east bay! Always happy with my purchase
They even sent a 20% off promo code with every purchase
Keep an eye on the site they offer great sales from time to time
No hesitation free shipping and free returns, they always send
Shipping info and 100% authentic and genuine brands never a bootleg or knock
I've spent 1000s here never an issue

Best place for buying my favorite Nike shoes. And also good prices with discounts etc, when most stores won't let you save a penny!

Eastbay sent me a pair of used Air Max 97 shoes. There was dirt inside of the shoes plus the shoes had dirty soles. How unprofessional oh, let me warn you all about Eastbay's customer service. They are the absolute worst ever, I was on hold for a whole entire hour before. In the future, I will be shopping elsewhere.

Ordered sneakers in Eastbay store size 10 arrived 10.5 insoles frayed laces with damages. They do not want to make a replacement. I do not recommend this store. The delivery was terribly long and they are selling goods that someone has already returned to them. Not an honest point of sale. Don't buy here.

Attempting to order two school items from Eastbay. They are available and in stock on the web site but, when ordering, I receive an error message about an invalid address - I've been living at the same address for 12+ years and Amazon, FedEx, UPS, etc have no problem with my address or validating it for proper formatting. Call Eastbay - tell them what's wrong. 45 minutes of mostly hold. They cannot help. Try Eastbay chat. Same and they direct me to an email address for help which doesn't work. So, they provide another email address that doesn't work. In short, 1+ hour of my time wasted. I wouldn't recommend doing business with them as its just a waste to deal with any CS issues (much less actually wanting to buy something from them).