EbonyOnline

I been a customer of ebonyline for years. I can no longer order from ebonyline because fed ex delivered my package to the wrong address. So therefore I had to go through the company which was ebonyline to get a refund. Now I don't think that was fear because fed ex delivered my package to the wrong address, so I feel fed ex should have to pay. Ebonyline got upset and when I placed a recent order they regret to inform me that I can no longer order from them because of that situation. How is that my fault? Why am I being punished for being a customer for years and fed ex delivering my package to the wrong address. Never happened before. It's cool.

Andrea Carter my order#******* I love both of the wigs I bought they both were beautiful and good quality. And today I called about the Kelsey wig To order and Larissa answered my question because it's 4 in stock...

Hello hello ladies you must continue to support ebony online I have been a loved with an Account member for over 7 years and absolutely loved my lace fronts the daily andvmosel model collection I have collected all the colors at least three of each and thats alooot of hair lolol... simply amazing and quality hair. Beautiful. You guys five stars thank you ebony online :)

They are very responsive and legit! Wigs are amazing quality! They do respond fast and will you give you other choices of hair colors if one is not available.

They were doing ok last year with shipping orders out. Now they false advertise their same-day shipping and almost every order I've placed gets shipped out 4-5 days later with an excuse of how it's still within the "24hour" window. Also sometimes the product is not in stock as advertised so it won't be shipped out until about a week later instead of same-day as promised as well. This has caused me problems with my own clientele. I try to avoid buying from them unless they have something no one else does.

Fast shipping and great customer service. Thanks ebonyline and Larissa. They have the cheapest shipping around. I Paid only 2.99 for my Outre Julianne that was shipped within 2days if purchase.

Reviewed by Chevanese Billings-Reid

Great customer service, I was emailing a customer representative ZAHID who let me know immediately after I emailed them about an product that was not available in there warehouse to ship it out and ZAHID informed me they had to get the product from the manufacturer but instead ZAHID informed me that I can replace my product with a different product that was already available in stock. I am really appreciative of there great customer service.

Thanks Hector and Ebonyline! I love shopping here. Great selection and excellent customer service.
*******@gmail.com

Omg?! I'm so happy, this is the only site tha I found the Manhattan Girl wig color 3T/613! This wig is absolutely gorgeous! I hope they'll re stock with more soon, so I can purchase more! Aneliz from Ebonyline is very professional, and very friendly! She always got back to me with answers to all my questions!

These reviews must be bought because they are terrible! Unprofessional customer service and some of their products are some type of replica/bootleg quality that is not consistent with well established beauty supply stores with the same products. Save your money and time!

I am someone who spends thousands of dollars a year on hair and hair products. This company had quick shipping and an easy to navigate site. What stands out the most is Customer Service. Larissa was very friendly and made me feel valued as a customer. I wish everyone could be as professional and friendly as Larissa. I have now set up an account and look forward to my next shipment. Thank you Larissa <3

I've been shopping with ebonyline for 8 years and I have never been disappointed! Always have great products and prices! Shipping is also super fast! So check out Hector and the others at ebonyline!

When your health condition results in the requirement of wigs/hair pieces, it is important to deal with a wig/ hair supply company that understands and is very sensitive. EbonyOnline is that company. They are professional and fast.
Larissa is a very sympathetic employee skilled in dealing with customers who are wig wearing patients.
I will always use Ebonyonline to satisfy my hair care needs.
Thank you sincerely.

I would like to give a shout out to Zahid. He gave me great customer service and got back to me in a timely manner. He was very professional and very helpful.

I ORDERED MY ITEM ON THE 13TH OF APRIL VIA EXPRESS AND IT IS NOW 7 DAYS LATER AND I CANNOT TRACK MY PACKAGE ON YOUR WEBSITE NOR CAN I GET THRU TO SPEAK TO SOMEONE ON THE CUSTOMER SERVICE LINE. I ALSO EMAILED *******@EBONYLINE.COM AS HAVE YET TO RECEIVE A REPLY EMAIL... I UNDERSTAND THAT WITH EVERYTHING GOING ON WITH COVID 19 THERE MIGHT BE A DELAY BUT THE LACK OF COMMUNICATION YOU GUYS HAVE WITH PAYING CUSTOMERS IS TERRIBLE. JUST AS EASY AS IT WAS FOR ME TO PLACE MY ORDER AND YOU GUYS TAKE THE MONEY OUT OF MY ACCOUNT IT SHOULDN'T BE THAT HARD FOR ME TO TRACK MY PACKAGE NOR RECEIVE MY PACKAGE IN A TIMELY MANNER. I PAID FOR EXPRESS SHIPPING! AS A FIRST TIME BUYER ON THIS SITE THIS IS TRULY AN UNPLEASANT EXPERIENCE.

SIGNED BLACK GIRL HAIR PROBLEMS...

Love it very quick to respond to emails always keep you updated on your order and the prices very reasonable

This is a great site to get beautiful and affordable wigs. Customer service is great, Zahid was helpful and polite.

ABSOLUTELY Love! Ebonyline.com. My order shipped fast and the quality of the hair was PERFECT! I love that they offer reviews and great customer service. Hector in the customers service department was amazing and a big help with my order. Don't sleep on Ebonyline.com They are the best and leading in fast and effective hair and products
Name: Porsche Spurlock
Order #*******

Ellie was my virtual assistant and was Very Knowledgeable of the Products and Services! I love it here the wigs are AMAZING and very Good Quality even the synthetic hair is Great Quality. I have told my friends and Family to order from Ebonyline … I highly Recommend their products and customer service. My order came pretty fast too! I will Definitely order More styles in the near future. The colors are very vibrant as well! FYI 5 STARS FOR EVERYTHING!

I've always had good experiences with Ebonyline. Orders have not been delayed and always delivered within a reasonable timeframe.

Reached out today for assistance and Ellie was very responsive and solved my issue quickly. Great customer service is always deciding factor for me when choosing to do business with anyone. I was pleased with my services today.

This company offers the hottest wigs. Offers the best customer service everyone are quick to help you with any questions you may have. Rep. Michelle you are an angel! Thanks for being so professional and nice

I LIKE ORDERING WIGS FROM EBONYLINE THEY ARE NOT AS EXPENSIVE AS OTHER STORES AND THEIR WIGS LOOK NICE.