• eCampus.com

eCampus.com

Ratings On Other Platforms

Trustpilot
3.9 / 5
ResellerRatings
3.2 / 5
Better Business Bureau
3.8 / 5
Corporate Values

Overview

eCampus.com has a rating of 4.12 stars from 1,553 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eCampus.com most frequently mention good condition, fast delivery, and timely manner. eCampus.com ranks 2nd among Textbook Rentals sites.

  • Value
    1448
  • Shipping
    1447
  • Quality
    1452

Proactively asks for customer feedback

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 71.7%
Positive
380
Neutral
26
Negative
124

Instant Feedback

11,850 reviews

17
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What reviewers want you to know

Positive highlights

  • Cheaper than Amazon and my school's bookstore, easy checkout and reasonable delivery time.

Critical highlights

  • I placed my order on Monday, June 10th and was aware of the special processing or 1 to 2 weeks.
How would you rate eCampus.com?
Business's Favorite Review

“The purchase process was very easy, it took me 5 minutes...”

Erica E.
3/23/21

The purchase process was very easy, it took me 5 minutes to find AND purchase my book! I'm looking forward to using it this semester. :)

See full review
Top Positive Review

“Book buyback”

sharon r.
11/5/20

I was very pleased with this company. They quoted a price on a book, paid for the shipping, and sent me the money by paypal. No misrepresentations, no drama. I recently sold books to booksrun, who quoted a price and then cut it by 75%, and if you want out of the deal, they want 8 or 9 bucks to ship each book back to you. Instead of taking the higher quote at booksrun, just use ecampus, because you will get more money and less frustration in the long run.

Reviews (1,553)

Rating

Timeframe

Other

Reviews that mention popular keywords

delivery time (34) access code (21) 2 weeks (3)
Thumbnail of user nicalaw
1 review
0 helpful votes
January 1st, 2024
Verified purchase

I needed two mandatory textbooks for my Spring semester. I searched over four different book rental websites and eCampus.com was the most affordable.

Reason I chose this business:

eCampus.com was the most affordable.

Reason I chose this product:

I needed to purchase two books for my Spring 2024 semester.

Value
Shipping
Quality
Thumbnail of user sharonr856
2 reviews
13 helpful votes
November 5th, 2020

I was very pleased with this company. They quoted a price on a book, paid for the shipping, and sent me the money by paypal. No misrepresentations, no drama. I recently sold books to booksrun, who quoted a price and then cut it by 75%, and if you want out of the deal, they want 8 or 9 bucks to ship each book back to you. Instead of taking the higher quote at booksrun, just use ecampus, because you will get more money and less frustration in the long run.

Thumbnail of user ronk661
1 review
0 helpful votes
January 13th, 2024
Verified purchase

Ordered on 12/24. Received on 1/6. Paid 4.99 for shipping. Took 14 days to arrive. This is ridiculous. You were one of several outlets that had the book at this price, next time I try someone else.

email only. never heard back.

Reason I chose this business:

Next on the list

Reason I chose this product:

Teaching an online class on the topic. Wanted to brush up and have used this series before.

* eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
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Thumbnail of user jae.deleon22
1 review
0 helpful votes
January 17th, 2024

I used to order from ecampus for years but this past year I ordered a book for law school (upwards of $200 to RENT). I never received the book. I emailed them and asked them to send me another or issue me a refund. They refused to so and then made me pay another $200+ to buy the book since I was unable to return it (as I literally did not have the book in the first place). Will never trust them again.

* eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
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Thumbnail of user lesleem24
1 review
0 helpful votes
January 20th, 2024
Verified purchase

I never received a shipping confirmation email. Tried to call company and wasn't able to get through. The book finally arrived 12 days later.

The wait time I experienced to get through to someone was too long. I was never able to connect with a human.

* eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
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Quality
Thumbnail of user perlak9
2 reviews
0 helpful votes
August 27th, 2023
Verified purchase

It was good. Great prices. I would've loved faster delivery (took a week) but i probably ordered late.

Value
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Quality
Thumbnail of user ecampuss
Erin C. – eCampus.com Rep

Thank you for being a valued customer! -eCampus

Thumbnail of user sebastiand93
1 review
0 helpful votes
September 5th, 2023
Verified purchase

No concerns with the Digital delivery of my textbook. Fair price for the time. Will be a returning customer!

Reason I chose this business:

Had the option i needed available at a great price!

Reason I chose this product:

Necessary for school!

Value
Shipping
Quality
Thumbnail of user christopherb1557
1 review
0 helpful votes
December 1st, 2021

Pretty quick and simple. This is a great a easy site to order my university books. I definitely will be recommending this site to everyone. I enjoyed every minute of my shopping experience. Only took me like a second to find the book I was looking for! Thank You for making this so Easy Ecampus! Great experience! Thank You for making this so Easy Ecampus!

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Thumbnail of user diaza0414
1 review
0 helpful votes
February 14th, 2024

I ordered two text books. Never received the books and instead got a box full of random pamphlets. Obviously a scam. Customer service said they stand by the carrier so no refund I guess. DON'T BUY FROM HERE.

* eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
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Thumbnail of user rosej423
1 review
0 helpful votes
September 6th, 2023
Verified purchase

Needed a book, got the book, gonna return it when my rental time is up! Thanks!

Value
Shipping
Quality
Thumbnail of user kamis30
1 review
0 helpful votes
September 3rd, 2023
Verified purchase

Great experience ordering from ecampus, great prices and even came a day early. Will continue to use for school

Reason I chose this business:

Price was great for rentals

Reason I chose this product:

School textbooks

Value
Shipping
Quality
Thumbnail of user ecampuss
Erin C. – eCampus.com Rep

Thank you! -eCampus

Thumbnail of user lourdesl71
1 review
0 helpful votes
April 15th, 2024
Verified purchase

I was able to find the textbook for my course that was unavailable anywhere else at such an economical price!

Value
Shipping
Quality
Thumbnail of user jimmiev9
1 review
0 helpful votes
February 19th, 2024
Verified purchase

Thanks for allowing me to further my education by providing us to oder our books easy and fast

Value
Shipping
Quality
Thumbnail of user happyparentw
1 review
0 helpful votes
August 19th, 2023
Verified purchase

The private school my son attends requires us to purchase our own textbooks. I saved over $120 using eCampus! All textbooks were in great shape and arrived on time. We will use eCampus again.

Value
Shipping
Quality
Thumbnail of user darryla70
1 review
0 helpful votes
July 10th, 2023
Verified purchase

I only waited twelve days to receive my book. I thought that was very fast and efficient. There was a mix up with delivery and the ups lady was very professional and got my book to me no hassle. The service that I I just received was exceptional. The tracking was really easy to use making this a pleasure to use. What a wonderful experience. I will buy from there again.

Reason I chose this business:

Because it was offered as an option to order from and it sounded reputable. I'm glad I did because I have had nothing but a extremely satisfying experience.

Reason I chose this product:

It's what I needed

Value
Shipping
Quality
Thumbnail of user alisonw273
1 review
0 helpful votes
September 16th, 2022
Verified purchase

I bought a used book. It had no description. It was missing many pages. Customer service replied to me and only by asking if I'd received my order or not.

My book is missing to many pages to be of use and I need to return it. Their response was to ask if I’d received my order or not

Reason I chose this business:

They had a copy of the text I needed

Reason I chose this product:

Required for my course and I didn’t want to rent or use an e-book

* eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user leahr258
1 review
0 helpful votes
September 19th, 2023
Verified purchase

Good it was kind of expensive though so i feel like i should've gotten more. Renting a book shouldn't cost this much

Value
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Quality
Thumbnail of user michelled2394
1 review
0 helpful votes
June 8th, 2023
Verified purchase

Great price and fast delivery! I will order in the future and recommend to other college students too.

Value
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Thumbnail of user ashtanv
1 review
0 helpful votes
October 2nd, 2022
Verified purchase

This book is in great condition, barely used. I spent less than $15 and my classmates got the exact same book for almost triple what I paid for. Awesome deal.

Reason I chose this product:

Class- genetics lecture

Value
Shipping
Quality
Thumbnail of user darrellc270
1 review
0 helpful votes
January 23rd, 2024

So I ordered 2 text books with expedited shipping. First off, don't waste your money on expedited shipping. They are in no hurry to ship anything. Do not believe the hype. Their customer service is non existent. Mostly BOTs and a very long wait time to chart with a human.

Tip for consumers:
they suck. They are difficult to communicate with and are very dodgy on when a book will be shipped

Products used:
book rental

* eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Value
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Thumbnail of user waynes703
1 review
0 helpful votes
February 17th, 2022
Verified purchase

Great overall experience thus far. I will be able to describe it more when I send the books back.

Reason I chose this business:

I needed the books quickly and they came recommended.

Value
Shipping
Quality
Thumbnail of user dustyl31
1 review
0 helpful votes
August 31st, 2023
Verified purchase

Easy to order. Bummed I received a discount code to use on my first transaction AFTER I rented the text book. Only needed the one book this semester. Book came relatively quickly. Not sure how I go about returning it after the rental period. Thought there would have been paperwork explaining it when it arrived. Not sure if I should keep the packaging to use for the return in December

Reason I chose this business:

Link on my college class page

Reason I chose this product:

Text book for my French class. Wanted a hard copy in addition to the digital one.

Value
Shipping
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Thumbnail of user avas190
1 review
1 helpful vote
January 19th, 2024
Verified purchase

Affordable prices and the books are in excellent condition! Dependable and reliable, not a scam.

Reason I chose this business:

Affordable prices on books

Value
Shipping
Quality
Thumbnail of user ronisag
2 reviews
0 helpful votes
August 27th, 2022
Verified purchase

Overall good experience. They had the book I needed and got it to me in a good timeframe.

My order was canceled because it looked suspicious. I finally got my money back and things worked out, because I was able to order from biggerbooks.

Reason I chose this business:

I actually purchased on biggerbooks.com, which I found out was a part of ecampus. My original order on the actual ecampus site was canceled because the purchase looked suspicious. Go figure. Nevertheless, I got what I needed and things worked out just fine.

Reason I chose this product:

Emergently needed for class

Service
Value
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Thumbnail of user jons1083
1 review
0 helpful votes
August 13th, 2023
Verified purchase

I was in need of several pricey textbooks to study for a promotional exam with my fire department. Hoping to avoid paying full price and owning the text after, I was seeking options to rent the physical books. I found eCampus online, read some favorable reviews, verified that they had the books I needed, and placed the order. I paid a little extra to have them delivered sooner, and both books arrived on time and were in excellent condition. This was a great first experience, and I will absolutely consider using eCampus again in the future!

Reason I chose this business:

There were options to rent both electronic and physical copies of the books I needed.

Reason I chose this product:

ECampus had the textbooks that I needed in stock.

Value
Shipping
Quality

Sitejabber for Business

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From the business

Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.

Company Representative

Thumbnail of user ecampuss
Erin C.
eCampus.com Customer Service Rep
Typically responds within 11 days

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