EconomyCarRentals

Absolutely cheat and scam company that will not let you change a booking due to an honest date error nor will let you cancel and rebook. I recently booked a car rental through Expedia like I always have and to my shock, even an Expedia agent could not change or cancel my booking. I called the company directly twice and was outrightly told that they cannot accommodate my request. It's Expedia approved vendor and should be removed and blacklilsted from their options. Their rates are very cheap when you click on "Great Deal" but non modifiable and non cancellable. Absolutely disgusted and disappointed with Expedia. Don't be fooled by this Mom & Pap company called "Economy Car Rental". I paid and lost $33.

Good overall with the rental agency, your site was not updated. You're asking full price based on the normal season yet couldn't account for the fact that no one was allowed here/airports were closed. Even to call I was told "the prices are already discounted". So in the midst of covid and tough times you steadily increase your rates while the local companies are desperate for business. I certainly chose lower models each time. Also you have 0 loyalty program, nothing for returning customers which is sad.

Book a rental online got to the site they stated I'm not allowed to get a rental due to I'm a resident of the state of Georgia they only rent to otter state individuals I called for a refund they told me non refund banks can't do nothing about it. Truist bank is terrible they took $247.00 & only return $ 9.00

Total and complete ripoff! Unlike any other reputable rental companies, they misrepresented insurance and toll information and price. I watched other customers similarly frustrated give in and just pay. They were attempting to charge me 5-6 times what Expedia had quoted. The rental agent requested my insurance declaration page, promising that would eliminate the insurance charge. I gave it to him and then he reneged. When I asked for the manager he said there was none, and he refused to give me his name. In addition to their unethical behavior I should also point out that Economy's rental location in Miami is not in the Rental Car Center, but is in a dangerous and unsafe area.

I have been using the service for 10 years. I ask you to withdraw the good reviews that I wrote about them. The service has definitely deteriorated. The last 2 bookings were a negative experience. Payment was taken twice: on the website and at the car dealership. The dealership gave me a different car than the one I had booked, in poor condition. Prepayment cannot be returned. Long correspondence with this company does not lead to results. It is clear that the company is in a sad state and will close soon. Unfortunately, you will have to give them up forever. I don't recommend it!

We had money taken from our bank account by the car rental company because Economy Car Rental didn't inform us about the significant extra cost and are now not responding to our request to provide the paperwork to justify the extra cost taken from our bank account without even informing us. We initially paid the full amount when picking up the car and then a month later almost 1000NZD was taken from our bank account. We have been trying to sort it out for more than two months and so far they keep delaying without providing any justifiable reason and not responding directly to the claim.

We made our reservation and paid in full 2 weeks in advance for a week of car rental in the amount of $242. We did an early check in a day before the rent. Due to a flight delay and Economy' poor instructions for the shuttle bus we were 2 hours late to pick up the car. Economy changed us additional $130 for 2 hours that we already paid in full in advance. When we refused to pay they refused to give us a car and refused to refund. They were extremely rude, laughing and kept saying that the delayed flight is not their problem and that the fact that we already paid in full doesn't matter. Save yourself a heartache and NEVER RENT A CAR WITH ECONOMY!

Worse company ever! Do not use this company! If you're late you will not get the car that you paid for and you will not get your money back!

I booked car in Phuket Airport using Website EconomyCarRentals. I paid 21$ (prepayment) using my debit card. When I was booking there was no information about the necessity to provide credit (no debit) card.Then after my payment they sent me voucher where they added: "Please check the required Driver Requirements in this location as well as the Payment part with details about accepted credit cards and guarantee amount which will be reserved/charged on the credit card of the driver, in the terms and conditions you have accepted and have been sent to you with this voucher." But I have already payed! Paid with debit card! They accepted it! Then I visited office of Thai Rent car (provider) in airport in Phuket. They couldn't give me the car because I don't have credit card. I have only debit card. And then EconomyCarRentals said that my payment is unrefundable. They said that I had to have credit card, not debit. But how can I know it? Why did you take my debit payment!? It is horrible! This is not a good business. They just take client's money without providing service. I paid but I didn't get car. Not recommend them! Awfull!

I rented a car for 3 weeks and made a prepayment.

My flight was delayed and I notified EconomyCarRentals about it giving the new arrival time and asking to warn Alamo (the renting company they made a booking with)

My message was ignored and when I arrived there was no single car left.
When I asked to return my prepayment they refused saying that was "no show'.

So, as a result of their failure to process my request, I ended up without a car in the middle of the night and lost my prepayment money.

Order # ECCC68E4

NOT RECOMMENDED!

My booking was cancelled by the third party car rental (Union Cars). No assistance given and we had to pay multiple uber and taxi companies to get to a wedding.

The cancellation was processed because they refuse an Australian Debit Card which acts just like a credit card in NZ. However we were not told this. They happily take your money for the booking deposit then refuse the card on arrival.

Therefore as a customer I am within my right to ask for a refund of the booking fee. The company is happy to respond to reviews but do not respond to customer requests.

Terrible customer service and pretty much is a scam to get a fee for the booking. And then you have to pay the hire car company when you arrive.

I advise anyone wanting to book with economycarrental to reconsider and find a car hire company in the destination they will explore.

I rented a car via EconomyBookings for pick up at Maui airport. Confirmation email did not have any information where to pick up car. After asking around we found a place where shuttle is. The car we got was damaged outside and ripped inside. We asked for another car and they had none. I asked for refund (it was a pre paid reservation) and was told that we need to call support. After 2 calls and 2 emails five days later there is no confirmation that my email was received. Never rent car from this company.

I booked a rental car, but upon arrival, the car was not available. I needed a 4WD which was not available. The reservation cost is not being refunded. They stopped responding to my emails. It seems I will lose 75 EUR. Extremely unfair and unprofessional. I DO NOT RECOMMEND

I booked a car through this website and paid with an AMEX. The vendor did not tell me that the actual car rental place does NOT accept AMEX. When I arrived I was given a choice of not getting the car or paying 3 times as much as was quoted. The vendor responded to my query by saying that informing clients of this is not up to them but up to the client to do their research. I'm saving you the trouble, use this vendor at your own risk. Pay a little more and ensure you don't get ripped off like I did.

I made a reservation 3 months in advance for a Chrysler voyager or similar. They charged me $83. When I arrived, not only did they not even have a similar car, but the operator tells me that the reserved car does not exist in the country. I had to rent something similar with another operator, which obviously cost me more, because I didn't have a reservation. Worst of all, they don't even give me back a percentage of the reservation. 83 dollars for a service that was not provided and also made me spend more money than budgeted. Tremendous scam

A car that was supposed to cost $387 ended up costing us $1175. This was not due to damages, but them mandating we buy their deluxe insurance package despite the fact we had international rental car insurance coverage on our credit card. They demanded a letter from the credit card company to prove it. This was late at night since our flight had gotten in at 11:00 P.M. We had no choice but to pay it or be stuck at some off site location somewhere by the airport. These people are scammers, do not use them unless you like paying 3X what was quoted.

We were picked up from Adelaide Airport and drive to Atlas car rental desk 10-15 min away, welcome by nice agent which upgraded us to a large SUV, which was comfy and big enough for our luggage. It was very nice to see how the agent checked that our pre booked insurance was good and didn't try to ask us purchasing another insurance- for me it's reliability. The car wasn't new but very convenient and functional, reliable and perfect for our needs. 2 thumbs up!

I had a very bad experience with them. I booked a car In Florence. I arrived from Rome only two hours after the booking time, and the car rental agency was closed. Then a man from the agency passed there and said they just canceled our booking! Not only that, EconomyCarRentals refused to refund the money I paid them, although the booking was cancelled and I didn't use the car. This is the last time I use EconomyCarRentals.

Using Expedia, I rented a car through Economy Rent a Car in Playa Del Carmen, Mexico. I also purchased a full collision Insurance from AIG. When I went to pick u the car, their affiliate, America Rent a Car, forced me to purchase another collision insurance of US$60 in order to have the car with a deposit of US$600. The other option they gave me, in order to use my AIG collision insurance, was leaving a US$13,000 deposit. So basically they didn't accept my collision insurance. The car was old and dirty.

Even if you opt for the variant without insurance, their website will automatically select the variant with full insurance and a deposit of 600 eur.

When you try to cancel the reservation, you are asked for 50 euros.

Obviously, the company cannot be contacted by phone.

It's just a fraud system

When I plan my vacation, I shouldn't need a lawyer to protect me from implicit options that defraud me,

Nor should I beware of unethical practices of the operators I use.

All I want to say is that you are a company that I do not recommend under any circumstances because of the misleading practices.

Worst experience ever! Booking with economycarrental.com (ECR) was full of bad surprises and their customer service is appalling.

The booking itself includes HIDDEN COSTS: a) Their theft Damage Excess Protection and Cancel Protection Service, are not refundable or deducted from the outstanding balance paid locally at pick up. You need to cancel it before the booking starts, or you will find yourself paying it twice (also to the local company you hire from since ECR is only an intermediate), b) what they call a "down payment" and pretends to be a deposit at first turns out to be also non-refundable payment for the car hire mediation (in my case about $400).
Book with ECR if prepared to lose over $500 unless, of course, you are the type who read the fine print. The company is a total scam, which was confirmed by the way they deal with the complaint later. An invoice for their services was never issued. Not even 2 months after the booking. I wonder why...

My rental in Sicily resulted in a failed attempt to scam me for 180 euros for so called damage, on a car that had over 30 items of damage at the start of the rental and despite the fact that I put in place excess waiver insurance.

When I complained to this mob, they did nothing to support me, leaving me to deal with their rogue supplier in Sicily, whose name is Easycarhire [AVOID them too].

I tracked down the contact details of their CEO, who did not bother to reply and the only reason why I prevented a very clear scam was that I was persistent and would not be bullied.

The call centre of this firm is staffed by people who are not interested in helping you and even after I forced their supplier to apologise to me, this lot issued no such apology to date.

I did get a very rude email from them after their supplier apologised - all this company want is your booking and the commission they get for placing you with a dodgy supplier.

I will never use Economycarrentals or Easycarhire ever again and I urge others to learn from my shocking ordeal, which has also put me off from returning to Sicily again.

I had a rental booked with them about a month in advance. My connecting flight was a little delayed. So I got in at 1230am ish I booked on Expedia under unlimited milage.
When I got to the desk I was told there was a surprise 1000 hold that needed to be put on my card WTF, but whatever it was after midnight. I told him okay because I just want to go to my parents and asked if what the best way to get to the keys was. He let me know that I couldn't go to the keys. That "it was over my allowed miles" I let him know my reservation was unlimitated and he told me that FL people do not get unlimited miles. He was sorry but he was refusing me (30 year old female) the car and would cancel my reservation. I had to get shuttled back to the cardepo where everything was closed.
I fell asleep at the depo sometime around 3 am and my luggage was stolen. I had to book a last-minute car to get to my family which was 4 times as much.
What a great start to a horrible trip and
On top of how they treated me they are still refusing to refund me my money! Expendia refuses to hel